Firefox 21 continuously crashes
Crash ID: bp-dbb6ef64-e1df-43d3-89e5-2ee992130525
Firefox 21 crashes whenever a link is opened in a Google search or when Firefox is opened from a link.
I have 2 disks in the computer, one running Windows 7 and the other Windows 8. Firefox 21 crashes on both.
All drivers are up to date per Slim Drivers.
Windows is up to date.
Norton Internet Security is running, up to date and a full system scan reports no issues.
Scans by other security software programs report no issues.
For trouble shooting the following has been done:
- Reset Firefox
- Disabled all Firefox addons
- Start Firefox in safe mode
- Disabled programs running in the background using PC Mag's "EndItAll"
- Disabled all startups using MSConfig and restarted
- Disabled all non MS services using MSConfig and restarted
- Uninstalled Firefox 21 using Revo Uninstaller set to advancesd mode, thereby clearing the registry and files of all extraneous Firefox settings. After that, a fresh copy of Firefox was reinstalled.
- Tested memory (Memtest86+)
Reverting to Firefox 20 solves the problem. I reverted to Firefox 20 by deleting Firefox folders in Program Files (x86), and in the Local and Roaming folders. The contents of those folders was replaced with a backup that had been running v20.
1. Go to "Tools>Options"
2. In the "Advanced" Tab click on "General" tab
3. Untick "Use hardware acceleration when available"
Confirmed working!!!!
Regards,
Santosh Tupsy
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Firefox continually crashes, on opening, whilst browsing, or when static
Firefox continually crashes to the extent that it has become unusable. I have updated to the newest version but the outcome is the same. From reading articles the problem may be due to an add on - "Any Colour". On restoring the session the "Any Colour" tab also reopens. I have tried to uninstall this add on via - Tools - Add Ons but when trying to open "add ons" nothing happens, I usually get a "script error" and Firefox usually hangs/crashes. I am at a loss what to do. Although I know my way round my PC - Windows 7 64 bit version. I am not very technically aware. I can manage basic instructions but that is about my limit.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox continually crashes when started up.
I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox worked earlier today (August 19, 2013 about 6:30 pm EDT). When I opened Firefix after 9pm EDT, Firefox attempted to perform an update. No error was given, but now Firefox will not start. Running a Windows 8 machine with all updates and current security software with no known malware on my system.
When I try to start Firefox, the system shows the "working" circle, but then nothing. I created a new profile, and got Firefox to start, but whenever I try to go to any website, Firefox crashes.
Last 2 crash reports from today:
InstallTime20130814063812 (contents: 1376962029)
LastCrash (contents: 1376969373)If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox continually crashes, cannot open it at all
I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode.
Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox!
thanksWe're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
I have updated everything (I am aware of an issue with my graphics driver), but to be honest nothing seems to 'finish' but I don't think that has anything to do with this. The computer is new, out of the box, and as far as I'm aware, up-to-date (apart from the amd issue). The laptop is running the latest windows 8.
These are my last five crash reports:
bp-277ee840-e3b2-4977-a7cd-683db2130225
bp-20056cb3-1d2f-4d5f-b149-781dc2130225
bp-d54e9e8f-71d3-4375-9b0f-d7f432130225
bp-e7db5676-a0e1-4dde-889b-359c32130225
bp-78a03604-1541-4680-a920-a93a42130225
The crashes happen randomly, regardless of what I'm doing or sites I'm on.See also this thread [/questions/951097] for instructions.
For forum cross referencing purposes
* Crash Report for CrashID bp-277ee840-e3b2-4977-a7cd-683db2130225
** Crash Signature: TlsGetValue
** [@TlsGetValue]
**Related Bug 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 (Wrestler Asic) -
Safari and firefox keep crashing using Mavericks
My versions of Safari and firefox continually crash. I am using the mavericks OS on a mid 2011 13" macbook. is there a simple fix?
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204 -
Firefox continues to crash unexpectedly. When it does a message requests me to send a report that is supposed to help Firefox understand the problem but I never hear from them again. Just how is someone who isn't a computer geek able to understand all the detailed discussions from other users. My Firefox is completely up to date. Is there anyone who can explain what is happening in simple terms?
== Crash ID(s) ==
Application Basics Name Firefox Version 3.6.3 Profile Directory Show in Finder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Modified Preferences Name Value browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.google.co.uk/ browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273847973 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor true print.print_bgimages true print.print_command print.print_downloadfonts true print.print_evenpages true print.print_footerleft print.print_footerright print.print_headerleft print.print_headerright print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size -1317362828 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 57 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed falseHi Mariah ~
It's Shaunn, the original poster. Thanks for your posting. I'm glad I'm not the only one that's having this problem.
Now that you mention it, I'm having the exact same problem on Facebook as well, when I play Family Feud.
I wish someone would investigate and post a solution to this problem. No-one from Playlist has responded, and no-one "Officially" from Firefox either.
So Mariah, I appreciate you and your post.
If you find anything out...from anywhere...would you please let me know. You can post it right here and I'll get an email from Firefox.
I'll do the same for you.
Enjoy your day and good luck.
Shaunn -
I've been running Firefox v. 18.0.2 and for a few days the application continually crashes everytime I open it. I'm currently unable to get into safe mode and this is occurring on all profiles on the machine. I've went through and updated all my Add-Ons however the issue persists. I decided to re-install the application wiping out any configurations that were previously configured. I've also tried deleting the entire %APPDATA%\Mozilla folder. Up until this point I am unable to get Firefox running.
1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
3. Report back to us with the latest crash ids. -
Why does Firefox continue to crash?
Can someone please suggest why Firefox continues to crash when attempting to download a file. It happens every time, without fail.
* I have deleted the downloads.sqlite file (more than once) to no effect.
* I have disabled AVG firewall etc - to no effect.
* Firefox originally crashed on the latest version, so I downgraded to v5.0.1 - to no effect. I have checked using AVG and an online virus/spyware checker and can find no infection.
* I have submitted 17 crash reports since 29 September, but when I right click on any of them, and try to open in a new tab, I receive the following messge: “We couldn't find the OOID you're after. If you recently submitted this crash, it may still be in the queue.”
My OS is Vista Business 32 bit. Thank you for any help & advice.(For the record, from "More system details")
Crash ID
See below please<br>
More Information
Here is a list of 'not received' crash reports:
Report ID --------------------------------------------- Date Submitted
bp-ff03aa8a-e680-4821-b260-864932111012 13/10/2011 12:31 a.m.
bp-44dead09-627a-449e-ac48-5a18a2111012 13/10/2011 12:30 a.m.
bp-bc42e81f-b31e-48fd-bd1b-6dad22111012 13/10/2011 12:26 a.m.
bp-5feaf006-257e-4fc3-9df5-9b8792111012 13/10/2011 12:24 a.m.
bp-84325d98-4938-4ed2-b574-ca6b12111012 13/10/2011 12:22 a.m.
bp-ef70207e-8a15-4c35-b763-7eb4b2111012 12/10/2011 11:55 p.m.
bp-20b38fa4-dbf6-4dd7-bff9-aee782111011 12/10/2011 12:03 a.m.
bp-63568c58-0826-4839-9839-b35512111010 11/10/2011 11:36 a.m.
bp-054a8e03-070b-479c-a6d0-9cd292111005 6/10/2011 5:42 p.m.
bp-32b490c5-1c99-486e-961b-6d1fa2111003 4/10/2011 6:50 p.m.
285f5b2f-121c-4303-aa7a-594af8461227 3/10/2011 12:27 p.m.
bp-beeb682a-5c13-4dbf-82f4-5cdfe2111001 2/10/2011 4:49 p.m.
bp-65965bd2-f6c1-488e-8cde-657802110929 30/09/2011 12:51 p.m.
bp-40b59c9f-5450-48c6-aec6-8f96e2110929 30/09/2011 12:37 p.m.
bp-140e8655-c044-47d9-a177-557bb2110929 30/09/2011 12:37 p.m.
092324db-f7ae-4e78-9280-801dd7a2b356 29/09/2011 12:12 p.m.
bp-e1a02380-6dbb-4bb0-9883-453d72110928 29/09/2011 12:12 p.m.
P.S. all of the available crash reports I checked show:
Signature: rapporttanzan5.dll@0x614c
More info, from http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
[http://www.trusteer.com/product Trusteer Rapport] (an application promoted by some banks for malware protection) may cause Firefox to crash. If you use this software, try disabling it. If that stops the crashes, try updating the software to the latest verion, uninstall the program if you don't need it, or contact [http://consumers.trusteer.com/report-problem Trusteer Support]. -
Not sure how much clearer I can be.
Windows XP version 5.1 with Service Pack 3
Firefox Version 22
Can not view Firefox Health Report even thou all selections are made for this to happen
I share data with MozillaIf Firefox is crashing we need the Crash IDs that are obtainable from ''about:crashes''. The crash IDs start with ''bp-''
Standard reply:
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
#Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
#Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article. -
For a good few months now Firefox has quite frequently been crashing on me for no reason that i can distinguish. I have attempted to fully re-install Fire-Fox with a fresh install and tried sorting out the addons but nothing seems to help. I also ensure to run it in administrator mode for windows 7 but again, to no success. Basically i could be browsing the web perfectly fine and it will randomly crash on a website, what websites it crashes on changes all the time, some times it even crashes on my google homepage constantly and often only a computer restart will sort it out. It will then run fine for a short while before inevitably Firefox will crash again. If i could find out whats causing these crashes i could then work on stopping them. Thanks in advance for any support.
Ill post some of the most recent reports that have happened, if you need more there are plenty logged on there:
https://crash-stats.mozilla.com/report/index/bp-856e4f4c-80b6-44f4-a0f4-a7f622110220
https://crash-stats.mozilla.com/report/index/bp-3925f702-e5cf-4b9b-a773-b04a62110220
https://crash-stats.mozilla.com/report/index/bp-5e045cb3-bd57-4c4b-9191-01ec02110220
https://crash-stats.mozilla.com/report/index/bp-dca3d299-a239-4d73-81a1-e3ce92110220
https://crash-stats.mozilla.com/report/index/bp-c1d6b0e1-1183-42ae-bb45-cf0bf2110220
https://crash-stats.mozilla.com/report/index/bp-21072c01-4260-4ae2-be38-4d6b02110220
https://crash-stats.mozilla.com/report/index/bp-46d6c72c-63a4-478e-aeab-523242110220
https://crash-stats.mozilla.com/report/index/bp-3d730d91-edea-4a0b-a6bd-203492110218
https://crash-stats.mozilla.com/report/index/bp-141df5f0-fd69-4471-9828-d6edd2110217
Again thank you for your time and effort in helping me with this. -
Firefox 27, 28 & 29 continually crashes
Hello,
Since v27, 28 & 29 my firefox does crash alot without any reason. for exemple when i try to access to linkdin for example. can you help me please ?
<pre><nowiki>bp-469ac11f-eedd-4798-818d-4aa932140503
bp-5ca8e0d0-159f-481c-a54d-3c4422140503
bp-5cc3d638-aacc-42f3-b3be-a1a532140502
bp-270f65b6-496a-4660-847c-5de272140502
bp-1a58d8f9-f17a-42fd-9b73-c11052140501
bp-2463a0cc-5c5e-435d-a3b2-4ef062140421
bp-b1bddde9-e573-4210-9fde-9192a2140421
bp-1201f076-d5ae-495a-93e0-7c1662140419
bp-c8dbd47c-21e4-4be1-9b61-854a62140419
bp-96dfffcc-4173-4abe-a8f5-c2cd12140418
bp-f9df2cb9-d23c-412d-a185-a76f12140418
bp-7d166161-13e1-4b2e-81e3-fead52140316</nowiki></pre>
BR,Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes -
Firefox continues to crash several times a day.
Running Windows 8.1. Doesn't matter what I am doing. I do use Norton toolbar which should be compatible.
Hi Mamapup,
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Firefox constantly crashes on startup
Firefox is continually crashing on me. It opens for a few seconds to tell me it can't open my tabs, and then crashes. My Mac OSX is up-to-date, and I ran a virus scan yesterday (before I started having problems with Firefox) and it found nothing. I've tried launching Firefox in safe mode, but still have the problem. I've set up Firefox for automatic updates, so I believe it's up-to-date.
Safe-mode Crash ID:Following are your Crash Reports based on their adjacent Crash IDs & Crash Signatures
# Crash ID -> bp-dfd1dde6-41a4-4c91-9b91-4d8972120522
#* Crash Signature -> [@ @0x0 | JSC::Yarr::execute ]
#* Crash Report -> https://crash-stats.mozilla.com/report/index/dfd1dde6-41a4-4c91-9b91-4d8972120522
# Crash ID -> bp-7a6e75f0-7fe2-4324-ae8c-e21552120522
#* Crash Signature -> [@ TouchBadMemory | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | nsHtml5TreeBuilder::startTokenization ]
#* Crash Report -> https://crash-stats.mozilla.com/report/index/7a6e75f0-7fe2-4324-ae8c-e21552120522
# Crash ID -> bp-01d08c74-215f-49e4-a8a3-d28cb2120522 & bp-20ef6da2-fef0-48b1-be80-3c82b2120522
#* Crash Signature -> [@ EMPTY: no crashing thread identified; corrupt dump ]
#* Crash Reports -> https://crash-stats.mozilla.com/report/index/01d08c74-215f-49e4-a8a3-d28cb2120522 -> https://crash-stats.mozilla.com/report/index/20ef6da2-fef0-48b1-be80-3c82b2120522
Perform the suggestions mentioned in the following article:
* http://kb.mozillazine.org/Firefox_crashes
Check and tell if its working.
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