Firefox 24 crashes (/questions/971603)

Per John99's request here are my 4 crash reports
419ae470-4333-4174-a0b3-59982f6b9b85 9/17/2013 3:41 PM
5d92722b-b192-4910-9803-b497f75e3a04 9/17/2013 3:40 PM
e8cc34f5-2123-42bd-b373-4e774d54211f 9/17/2013 9:10 AM
672f5d30-6ad7-422f-801b-a77da1bba42e 9/14/2013 4:57 PM
This represents about 1% of the crashes over the last 4 or 5 days

I do not immediately see any solution indicated from that crash ID
I understand you have no problems if you use Firefox's safemode. That immediately indicates that known changes affect whether or not Firefox crashes.
* see these about safe mode
** [[Troubleshoot Firefox issues using Safe Mode]]
** and for techie's the detail behind what it does: http://kb.mozillazine.org/Safe_Mode
That also indicates you may quickly be able to solve the problem with without finding the cause by using the Firefox reset feature.
* see [[Reset Firefox – easily fix most problems]] But if you try that read the article first and you may wish to
*# Close any unnecessary open tabs
*# Bookmark any tabs left open
*# Bookmark the home sites of any extensions that you have, because they will be removed and you will need to consider whether or not to re-install any of them.
One of the factors is whether the javascript compiler is in use.
# JS compiler That may be testable by turning it off by changing preferences as explained [https://support.mozilla.org/en-US/questions/971603#answer-480458 here] by ''jscher2000'' in the other thread.
#Hardware Acceleration That post also explained about hardware acceleration. Another factor is whether hardware acceleration is in use.
# Extensions 
Otherwise the cause is likely to be a third party extension.
You have many Firefox extensions, and it is probable that your crash could relate to whether or not a particular extension is in use. You could test with one extension at a time. A quicker method is to repeatedly bisect the extensions list.
Try half of your extensions. Look t the bad half and take half of that again until you find the problem extension.
For forum cross referencing purposes
* your initial post [/questions/971603#answer-480642]
* Report for your crash ID bp-c78263c0-1007-4e91-8eac-7d5992130919
** Crash Signature: RuleHash_ClearEntry

Similar Messages

Firefox 24 crashes

Comment by a forum moderator.
===Anyone with Norton software===
Please also see these posts by ''CheckMate'' lower down in this thread:
*[[/questions/971603#answer-483017]]
*[[/questions/971603?page=2#answer-485265]]
I updated to Firefox 24.0 today (on a Windows 7 64-bit system) and since then I have had program crashes about every 2 to 15 minutes apart. Disabling hardware acceleration did not work. Firefox did not crash when I tried it in safe mode, but since I'm not sure what's triggering the crashes, I am still not sure if this is an extension problem. I have two crash reports: bp-40c597f4-aec4-47a0-92dd-14f382130918 and bp-abbbabef-0535-405b-8b30-0a5642130918. Can someone look at these and post a reply?

Hi everybody,
There's a strong suspicion that the new Norton Toolbar is causing these crashes with Firefox 24.
https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-still-crashes-when-the-NIS-toolbar-is-enabled/td-p/1023987
It hasn't been pinned down, yet, conclusively, and there may be more than one cause for these crashes. But Tony Weiss, the Global Administrator for the the Norton Forum is requesting detailed information on this and there are 8 pages of complaints on their forum. Many users are reporting it and some have said that disabling the Toolbar stops the crashes. I've copied and pasted Tony's reply for context:
Re: Firefox 24 still crashes when the NIS toolbar is enabled
Hi everyone,
Thanks for reporting this issue. We need some details to help nail down this issue. Please post the following information when reporting this issue:
- The order of events for installing products. For example: Had N360 v20.4 installed, updated to v21.0.1.3, then updated to Firefox 24, then ran LiveUpdate to get Norton Toolbar v2014.5.1.4
- Confirm the version of the toolbar you are running. You can find this in the Firefox Add-ons.
- the steps you took when this crash occurred. For example: After updating to FF24, I launched FF, the toolbar was disabled, I went to the Addons and enabled it, and FF crashed.
- If there are error messages, please include them. If there aren't error messages, please describe exactly what happens. Does the product shut down completely? Does it freeze?
- What indications do you have that the Toolbar is the cause? Is it the correlation between the recent patch to v2014.5.1.4?
With this information, we can better understand the issue. Thanks.
Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation
I'm testing with the Toolbar disabled and we need to know if people who are reporting this issue are also using the Norton Toolbar, version 2014.5.1.4.

Firefox consistently crashes when loading Flash sites

For a couple of reasons I decided to go ahead and install OSS a few days ago. On the first day, the install went smoothly and everything was working just as it should (I used the oss-linux-free PKGBUILD in AUR). Yesterday and today, however, I've started to get a reoccurring problem that is, to put it lightly, driving me nuts.
Firefox (or Epiphany, though I prefer the former) consistently crashes when opening up any site that uses Flash or Java. With the way the internet is going, this is a large chunk of websites—not being able to visit YouTube or the website for Enemy Territory: Quake wars, for instance, is driving me nuts.
Now, when I say "consistently" I don't mean each and every time. I've been able to get these sites to load a number of times, but in the last two days Firefox has crashed in probably 2/3-3/4 of the time when loading any site that has a Flash element. I've made sure that I have not wrongly assumed this has to do with my newly installed OSS by uninstalling, reinstalling the kernel and all ALSA packages, rebooting, and then surfing the web for a while to see if anything went wrong. It didn't.
So my question is this: why is Firefox crashing so often in the two days since I've installed OSS? What can be done to rectify this?
After some experimenting, it seems the problem is worst under the following conditions:
- Having several tabs open, though not necessarily several tabs with Flash
- Listening to music and THEN navigating to YouTube or something.
However, it's not specific to these circumstances. In fact, just before I decided to make this post I opened Firefox, went to a site with Flash on it (one tab), and it immediately shut down. I tried this three or four additional times and was met with the exact same results.
Other info
Firefox: Pre-compiled Mozilla i686 build, v. 2.0.0.11
OSS: OSS (GPL version) 4.0, build 1012
Operating System: Arch Linux 2.6.23-ARCH
I've also posted this here.

I have the same problem. I've never been able to identify when it started. Once firefox crashes, mpd, if it was playing, becomes unresponsive. The only way to get a flash site working again is to reboot my computer.
I uninstalled flash: I'm not going to put up with that kind of behaviour. Now I watch youtube videos on other people's computers --you know how they say "You've GOT to see this movie!". And if I really need to see that one specific video, there's youtube-dl.
Unfortunately gnash doesn't work on youtube for me.

FireFox sometimes crashes when you open it. Not always.

I run Win7 64 bit and have been having intermittent problems where FireFox will crash maybe 5 or 6 times a day when I try to open it. Then other times FireFox opens just fine. I have the mini dump file that was generated as well as the the Event Viewer Errors that show up.
Hopefully these files will be helpful, but I am not sure how to include them in this question.

See:
*http://www.mozilla.org/en-US/firefox/channel/
*http://nightly.mozilla.org/
Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases. 
You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version. 
Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile

Firefox keeps crashing even in safemode and with new profile.

Firefox started crashing every minute or so after a recent Windows update (coincidence). After trying the following procedures (see below), creating a new profile solves the problem until I select "Automatically add" on this page, so the problem must be related to running scripts. (it also means I can't automatically add my troubleshooting information)
These are the procedures I attempted after the problem started which did NOT fix the problem:
Uninstalled most recent Windows updates.
Disabled Networxs and Spybot.
Ran Firefox in safe mode.
Run full virus scan (Malwarebytes).
Reinstalled Firefox.
System restore to before most recent Windows updates.
System restore to last week (problem only started yesterday).
Re-reinstalled Firefox.
(note: my drivers are all up to date)
Created a new profile which this allows me to browse without crashing until (as far as I can tell) Firefox attempts to run certain scripts. In the old profile Firefox crashes within two minutes even if I do nothing except open the browser and leave it alone.
Given that the problem persisted even in safe mode the problem must not be add-on related. And since Firefox still crashes with a new profile is must not be a configuration conflict. But it also pesists after a system restore and being reinstalled, so it must be something Firefox uses outside of the profile files that isn't an add on and isn't overwritten.
I don't want to do a complete clean install because that would mean losing my history, passwords, customized add-ons (user dictionary, AdBlock scripts, NoScript allow/block list, etc.), bookmarks (I realise I can recover those), and custom about:config lines. It was working fine two days ago so it has to be something that auto-updates in the background because I have all updates (Firefox, Windows, etc.) set to manual exactly so I can avoid nasty surprises like this one.
Any help in resolving this issue so I don't have to start again from scratch and lose literally years of customization would be greatly appreciated.

Note that safe mode does not disable plugins (only add-ons). The issue here is most likely a corrupt plugin. It looks like you have a lot of plugins installed, including some known to be very problematic. Specifically these ones:
NPRuntime Script Plug-in Library for Java(TM) Deploy
Questrade IQ Edge detector plugin
Citrix Online App Detector Plugin
Coupons, Inc. Coupon Printer Plugin
NPWLPG
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox automatically crashes after 4 hours of use and only when a textbox is being used - problem now daily and getting worse

This has been going on for a few weeks and started of it's own accord. I have not recently installed any new plugins or scripts, and my PC is protected by two antivirus products and so my system (WinXP) is malware free.
I can browse firefox for up to 4 hours, and then it crashes. No matter what sites I am using, what I am doing or even if I'm at the PC... so long as there's a text box on the page then firefox will crash if the 4 hour time limit expires. I can be just about to save an hours worth of photo captions and lose all that work due to the crash, or can be in the middle of a background download but it'll still crash... daily.
I thought this was a plugin issue, as I have disabled all plugins for javascript handling, flashgot, etc, but still it crashes. (previously on startup Firefox would hang for 5 to 10 minutes and the system would "bing" at me if I tried to click on the firefox window... eventually a 'non responsive script' window would appear relating to a flashgot script). The crash used to go whereby suddenly the page would freeze for a few seconds, followed by a minute or two of safe working, then 2 minutes of freeze and 30 seconds of safe working, with the ratio of freeze-tim:working time working in 20 seconds increments until firefox crashed... now though there is no warning, the page freezes and then it's gone. I have updated firefox several times and still the problem persists. On a previous computer, Firefox degraded to the point where it froze for 4 minutes on any page with a Flash application... now on this computer it has degraded by itself to the point where it crashes after 4 hours of use.
I'm presently using Internet Explorer to type this question because firefox crashed again and I'm not going to sit waiting for it to reload just to get a few numbers from an information screen... therefore further info like crash ID's etc will be update in due time....

Cool, I'll try using the wall adaptor just as soon as I get a convertor for it to convert it to our socket type. It's nice to hear that someone else has experienced the same issue.
I am not using it as a phone in Australia, just the ipod and wifi.

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Hi may you please ask a new question, sclutterd, it gives us troubleshooting info. Nightly is pretty unstable anyways.
* https://support.mozilla.org/en-US/questions/new

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing every time i go to facebook and i dont know why

everytime i try to go to facebook firefox crashes on me. it also crashes at other random times too. Ive tried reinstalling facebook and updating my ethernet drivers.... why is this happening?
AdapterDeviceID: 0x9616
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0
AvailablePageFile: 4278169600
AvailablePhysicalMemory: 1790349312
AvailableVirtualMemory: 1738543104
BIOS_Manufacturer: Award Software International, Inc.
BlockedDllList:
BreakpadReserveAddress: 49414144
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1404510735
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403669642
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9616, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.641.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 29
StartupTime: 1404510723
SystemMemoryUsePercentage: 39
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 4929654784
TotalPhysicalMemory: 2950148096
TotalVirtualMemory: 2147352576
URL: https://www.facebook.com/?ref=logo
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB864D97-72E7-434E-91C4-46477ABD1291}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB864D97-72E7-434E-91C4-46477ABD1291}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D268864C-B01F-482C-9676-ADC7ECAE00D9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D268864C-B01F-482C-9676-ADC7ECAE00D9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0166ED98-60D2-4CC6-B6CB-7F32F2B4381D}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0166ED98-60D2-4CC6-B6CB-7F32F2B4381D}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box.
[[Image:aboutcrashesFx29|width=520]]
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Aiyee! Firefox keeps crashing on me.

Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Lindus 
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead. 
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Why does firefox 32 crash when i try to print from "print preview"?

has happened 4 times in a row. Please fix this.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Why does Firefox keep crashing when I use it on my Dell Precision computer w/XP operating system?

Well, this is embarrassing.
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
You can try:
Removing one or more tabs that you think may be causing the problem
Starting an entirely new browsing session

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox (still) crashes when going on Facebook.

Since posting a comment on this: https://support.mozilla.org/en-US/questions/946538 back in March 2013 the question has been archived, but in my view was never resolved!
The problem persists! I'm now running FF 22.0 under Fedora 17 on two different Dell machines. No evident crash reports, but FF can still lock during a visit to facebook with very unpredictable and non-repeatable results.
Windows users have come to accept that an application crashing the operating system is part of normal software behaviour, but this does NOT happen to Fedora Linux apps.
Today before posting this message, during a face book session I start to see some slow down so I run tcpdump (basic IP diagnostic tool) as root and low NOTHING.. the TCP/IP stack has crashed! Tried to kill tcpdump - NOTHING, tried to kill firefox - NOTHING, last resort attempt soft reboot - warning 'Firefox is still running shutdown anyway?" yes - operating system goes down, but not will not power off, have to hold power button until hardware power off. Issued about:crashes after a restart, but last crash has the same date as my previous post. Ha..
Conclusion I have a deep operating system crash as the result of a visit to facebook....
On the other hand, perhaps the NSA don't like me linking wikileaks.org and it's nothing to do with FF ;-)

Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again http://mzl.la/MYlG5D #fxhelp

Firefox always crashes in every 10-15 mins

Question
After i formatted the PC, firefox always crashes or closes unexpectedly in every 10-15mins, it is just 9 days since I formatted the PC, it already gets 39 crash reports! I tried to checked crash signature from all crash report that all stated "null signature". I have no idea how to fix it. I am now using firefox 6.02. I did not have any problem in the past.

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Also make sure you have plenty of free space on your iPad. 15% should be enough. If you are short on free space delete some stuff to open up more space for your iPad to operate efficiently.

Firefox keeps crashing after Lollipop update on HTC One M8. Won't even open!

After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

''heywillyla [[#question-1050933|said]]''
<blockquote>
After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...
</blockquote>
i would suggest the following steps:
1. goto application manager, find firefox, press all available button to clear everything.
if it doesn't work, proceed with:
2. uninstall firefox
3. turn off the phone, boot into recovery mode and wipe the cache (this is NOT hard reset and you will not lose your stuff).
4. reboot and reinstall firefox
hope it helps!

Firefox 24 crashes (/questions/971603)

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