Firefox 3.6.8 and add-on crashes

Please help me with add-ons in Firefox 3.6.8. Every time I go to add-ons that Firefox windows crashes and I cannot add, update or run any add-ons. I can use and close the main Firefox window, as normal.
My crash report says "GetWidgetOffset" and there seems to be no help for this issue.
I am running Vista 86x on a Gateway laptop. Add-ons were fine before the upgrade.

I fixed it by running in Safe Mode, and uninstalling Personas. Thanks again!

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    *In the address bar, type '''about:crashes''' and press Enter. A list of links to your crash reports will appear.
    *copy those Crash IDs starting with bp- as well as the date of submission and paste here in the reply box.
    see this for more help:
    [[Mozilla Crash Reporter]]
    [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]

  • I just updated to 4.0.1 and I get the "We're sorry. Firefox had a problem and crashed. We will try to open your tabs/windows when Firefox restarts" However, it just keeps popping back up, firefox never restarts!!!

    This morning I had a popup on my Windows XP PC stating that the 4.0.1 update was available. I upgraded. now, i receive the following error: We're sorry. Firefox had a problem and crashed. We will try to open your tabs/windows when Firefox restarts. You can submit crash report data, blah blah blah (which i have submitted several)
    But, firefox DOES NOT ever open. It just pops back up with that same report window, over and over.

    It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
    Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
    * Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
    Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
    See:
    * http://kb.mozillazine.org/Session_Restore

  • Firefox will not open and crashes after my lastest Windows 7 update on April 21st, 2015

    After I completed the latest Windows 7 Update I have not been able to access Firefox. Upon opening the program I am given "Firefox has stopped working" message as the image shows. Never had any issues with Firefox before. I have Uninstalled and Reinstalled the latest Firefox version with the same results.
    Please guide me to fix this problem
    Adam

    You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.
    *https://support.mozilla.org/kb/Safe+Mode
    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
    *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
    If necessary then you can open <b>about:</b> pages via the location/address bar.
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
    If you can't open Firefox, see:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
    *https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

  • Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode j

    Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.

    If you use Norton software, try disabling your Norton extensions. As of last week, there were severe compatibility issues with Firefox 24.

  • Firefox crashes upon start with the error message: Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

    I have tried to open firefox multipul times only to receive the error message:
    We're Sorry
    Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
    To help us diagnose and fix the problem, you can send us a crash report.
    When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.

    http://kb.mozillazine.org/Firefox_crashes

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