Firefox 31.0 has lost functionality for one user only. No menu dropdown. Win 8.1.

The primary user has no problems and nor did the second user until yesterday when, returning after a break, Firefox opened with a new tab, no menu bars and no menu button drop-down screen. If I clicked on Alt+menu bar or bookmarks bar, they appeared temporarily. It worked if I typed a url into the search box and I could add bookmarks but they would disappear on shutdown.
I have tried a reset through Profile Manager and, in desperation, deleted the user completely. After rebooting the PC and creating a new user, Firefox behaves exactly the same way, except that all the bookmarks have been deleted.
The primary user still has no problem with Firefox but it seems there is some basic problem with the addition of a second user.
I would greatly appreciate any suggestions.

The folder for the second user may have corrupt files in it.
'''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles'''
Use the Profile Manager to create and remove Firefox profiles
Firefox stores your personal information and settings in a profile folder. Learn to use the Profile Manager to create, remove, rename, and switch profiles.
Create a new user profile. Does it work? Copy the contents of the old profile
but '''ONLY''' add-ons, history, passwords. '''Do Not''' copy any data files.
'''https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile'''
Recovering important data from an old profile

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