Firefox 31 crashes
Hello.I just installed Firefox 31 and some "strange" crashes started to occur.I took a look on the crash logs and it looks like javascript stuff.Looks pretty messy,safe mode didnt solve any problems and also tried clear install. It's the first time I see those errors and I am using FF since version 3.Any help appreciated.
https://crash-stats.mozilla.com/report/index/327c71a7-13f9-40d3-91be-546a82140802
https://crash-stats.mozilla.com/report/index/887f1d37-b67e-4550-b61c-7bf402140804
Try reinstalling it by uninstall it fully and cleaned and download the latest version 32.0b3 your firefox cointains malware also try this:
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
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Here is my last few crash report
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*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
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++
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I am not sure why this started happening, however please update to version 32.0.3 when its available.
The places we can troubleshoot is in the Applications menu under preferences.
*[[Set how Firefox handles different types of files]]
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*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
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*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
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See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
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AdapterDeviceID: 0x683f
AdapterVendorID: 0x1002
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FramePoisonSize: 65536
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IsGarbageCollecting: 1
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D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you. -
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This is happening to other browsers too.
I am using a iMac
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Type '''about:crashes''' in the URL bar and hit Enter. <br />
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#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
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After some experimenting, it seems the problem is worst under the following conditions:
- Having several tabs open, though not necessarily several tabs with Flash
- Listening to music and THEN navigating to YouTube or something.
However, it's not specific to these circumstances. In fact, just before I decided to make this post I opened Firefox, went to a site with Flash on it (one tab), and it immediately shut down. I tried this three or four additional times and was met with the exact same results.
Other info
Firefox: Pre-compiled Mozilla i686 build, v. 2.0.0.11
OSS: OSS (GPL version) 4.0, build 1012
Operating System: Arch Linux 2.6.23-ARCH
I've also posted this here.I have the same problem. I've never been able to identify when it started. Once firefox crashes, mpd, if it was playing, becomes unresponsive. The only way to get a flash site working again is to reboot my computer.
I uninstalled flash: I'm not going to put up with that kind of behaviour. Now I watch youtube videos on other people's computers --you know how they say "You've GOT to see this movie!". And if I really need to see that one specific video, there's youtube-dl.
Unfortunately gnash doesn't work on youtube for me. -
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Can Anyone please help????We're sorry to hear that Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
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You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox sometimes crashes when seraching normal images on google image.
Firefox sometimes crashes when searching normal images on google and It always crashes when searching images of large size. It stops responding i.e display hangs while scrolling. While clicking on other tabs to activate only title bar status changes but display remains the same corrupted google images. It does not close itself. It started only after google has changed its image search page. I dont want to switch to classic image search.Kindly help.
You can try disabling the "AVG Safe Search" extension (if you have it.)
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4. Find 'AVG Safe Search' and disable.<br>
5. Restart FF and test Google image search.<br> -
Firefox is crashing. It is crashing even when i am opening profile manager and safe mode
Hello,
Tomorrow i was trying to upgrade my firmware of my phone. So i installed one samsung app called "Samsung Kies" after installing that app my firefox suddenly got crashed.
I am a Mac user using OS X 10.8 and firefox 18.
And when i read article about crashing firefox, i found that making new profile will help me but sadly that also doesn't helped me. When i tried to open the profile manager it got crashed too. now every time when i open firefox it crashes after 2-5 seconds...
And this is my latest crash report... found in (lib/application support/firefox/crash report/submitted)
Crash ID: bp-5dd48a7c-2622-4a28-aa0e-92de12130111
Help me please
Thanks in advance.Hello sanchit77,
Thank you for posting here on the Mozilla Support Forums! We appreciate you as a user of Firefox!
I would suggest a clean reinstall to resolve your issue.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
So firefox 4 crashes when opening in-browser pdfs and a whole host of other sites, even with no addons running.
I've found a fix: start in safe mode, then close and open in normal mode. This always solves the problem.
But '''why?''' What is causing this incredibly annoying problem. I went from happily browsing at high speeds (firefox 3.6) to suddenly finding myself propping my head on my arm, looking at a jammed firefox, trying not to go crazy, for about 2 minutes until it unjams (for pdfs - for the other sites it doesnt unjam) - and the pdf page ends up just black. God forbid I press F5 again lest I want to relive the experience.
This only happens on my work laptop. It's a top of the line laptop. It connects via a remote VPN. I'm not sure if that's relevant but I'm trying to give as much info as possible.1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.
2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.''
[http://support.mozilla.com/en-US/kb/Managing+Profiles]
IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.
Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:
Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder.
The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running.
[http://portableapps.com/apps/internet/firefox_portable/test] -
For a good few months now Firefox has quite frequently been crashing on me for no reason that i can distinguish. I have attempted to fully re-install Fire-Fox with a fresh install and tried sorting out the addons but nothing seems to help. I also ensure to run it in administrator mode for windows 7 but again, to no success. Basically i could be browsing the web perfectly fine and it will randomly crash on a website, what websites it crashes on changes all the time, some times it even crashes on my google homepage constantly and often only a computer restart will sort it out. It will then run fine for a short while before inevitably Firefox will crash again. If i could find out whats causing these crashes i could then work on stopping them. Thanks in advance for any support.
Ill post some of the most recent reports that have happened, if you need more there are plenty logged on there:
https://crash-stats.mozilla.com/report/index/bp-856e4f4c-80b6-44f4-a0f4-a7f622110220
https://crash-stats.mozilla.com/report/index/bp-3925f702-e5cf-4b9b-a773-b04a62110220
https://crash-stats.mozilla.com/report/index/bp-5e045cb3-bd57-4c4b-9191-01ec02110220
https://crash-stats.mozilla.com/report/index/bp-dca3d299-a239-4d73-81a1-e3ce92110220
https://crash-stats.mozilla.com/report/index/bp-c1d6b0e1-1183-42ae-bb45-cf0bf2110220
https://crash-stats.mozilla.com/report/index/bp-21072c01-4260-4ae2-be38-4d6b02110220
https://crash-stats.mozilla.com/report/index/bp-46d6c72c-63a4-478e-aeab-523242110220
https://crash-stats.mozilla.com/report/index/bp-3d730d91-edea-4a0b-a6bd-203492110218
https://crash-stats.mozilla.com/report/index/bp-141df5f0-fd69-4471-9828-d6edd2110217
Again thank you for your time and effort in helping me with this. -
Firefox constantly crashes on my htc droid incredible
i have an HTC Droid Incredible and have been using firefox for a while. all of a sudden, when i try to use firefox on my phone, it opens for a few seconds then the screen turns white then takes me to a page that says FireFox has crashed and allows me to restart or close the program. Regardless of closing or restarting, the it always crashes. I've unistalled and reinstalled FireFox to see if that would fix it but it doesn't. My other internet browser works fine. Does anyone have any advise on how to fix this?
Have you rebooted the phone?
-
FireFox sometimes crashes when you open it. Not always.
I run Win7 64 bit and have been having intermittent problems where FireFox will crash maybe 5 or 6 times a day when I try to open it. Then other times FireFox opens just fine. I have the mini dump file that was generated as well as the the Event Viewer Errors that show up.
Hopefully these files will be helpful, but I am not sure how to include them in this question.See:
*http://www.mozilla.org/en-US/firefox/channel/
*http://nightly.mozilla.org/
Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases.<br />
You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.<br />
Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
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