Firefox 31 hangs on startup with no error messages
Simply put, Firefox hangs right on startup. I see it loading the two generic tabs and then the wheel spins and then it says 'Not Responding' on the top of the window. I have to force close it each and every time, and I've also tried the following solutions in no particular order to alleviate the issue:
1) Ran SuperAntiSpyware and Malwarebytes last night for any possible infections. Reported back with nothing.
2) Booted my laptop up in Safe Mode (with networking) and still couldn't get it to operate.
3) Performed several clean uninstalls and re-installations which also included clearing out the profiles altogether and then trying to open it again, nothing.
4) Booted up Firefox by holding down the shift key and resetted it to its default settings and then tried firing it up again. Nothing.
5) Attempted booting up FF in Safe Mode with the shift key, nothing.
6) Created a new profile and tried booting FF, nothing.
7) Read this article http://kb.mozillazine.org/Firefox_hangs#Hyper-Threading about Hyper-Threading and followed the instructions which got it to operate, but I can't access the toolbar or the option menus. When I click on options Firefox closes with no error messages. I have a feeling this isn't the issue at hand but I figure I'd try it and at least I can get it to fully load and not hang.
8) Deleted all Firefox extensions and Plug-ins, nothing.
9) Enabled Firefox through firewall and antivirus settings, nothing.
10) Updated my BIOS firmware as suggested in #7, nothing.
I've done almost 10 different things and I still can't figure out why Firefox keeps hanging on startup. I've looked into Youtube videos for tutorials and others posted about the Java crashing that was happening in an earlier version of FF. Since its not crashing, I'm unable to look into the crash logs and pinpoint a crash number or anything because it just freezes and when I click to close it I get a message saying: 'Close program' or 'Wait for it to respond.'
I'm running a 64 bit Windows 7 on an HP Pavilion g6-1c44wm Notebook PC
Microprocessor 2.10 GHz Intel Pentium Processor B950
Microprocessor Cache 2MB L3 Cache
Memory 4GB DDR3 SDRAM (1 DIMM)
Memory Max Maximum supported = 8GB
Video Graphics Intel HD Graphics
Video Memory Up to 1696MB
Hard Drive 500GB 5400RPM)
I'm trying to be specific as possible! Please help! I'm at the end of my rope here!
Try to completely uninstall firefox, that means to '''delete''' the [http://kb.mozillazine.org/Installation_directory#Windows Installation directory] located for your 64bit in C:\Program Files (x86)\Mozilla Firefox\ , also, '''delete''' the C:\Users\<username>\AppData\Local\Mozilla\Firefox and '''if exist''', '''delete''' the C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox.
then download and install again a new full installer from : https://www.mozilla.org/en-US/firefox/all/
disable firewall and antivirus and antispyware for a little bit, and run firefox. any luck ?
thank you
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If so Try Firefox in [[safe mode]]
# do not make changes in the first options window, just click on continue.
# use only the default theme
# if you still have problems, then whilst still in safe mode, disable your plugins
* see [[troubleshooting extensions and themes]]
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Also
*are you using Firefox 8 and the problem computer to send these posts ?
* what is the exact error message ?
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When I first load Firefox, it comes up with an error message about "script". Can you help me?
<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/846741]]</blockquote>
I just double click on the Icon, and it seems it takes forever to load.
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Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
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I have tried to open firefox multipul times only to receive the error message:
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.
When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.http://kb.mozillazine.org/Firefox_crashes
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== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
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Firefox hang at start with ntdll.dll error
Ciao a tutti! (Hallo everybody!)
My system run W7 Ultimate sp1, whit PrevX 3.0 free edition and McAfee VirusScan Enterprise 8.7.0i.
Firefox hangs at startup, reporting the error below.
I've tried vary support thread:
- complete reinstallation
- safemode startup
- remove profile
in crash report folder i've found only a file:
InstallTime20121119183901
I've also tried:
- memory check
- antivirus check (also with Kaspersky)
- Microsoft system check (command sfc /scannow)
- Microsoft Fix.it
no way to solve the problem.
any suggestion?
thanks in advanceHow To Fix Ntdll.dll Errors
Try the below solutions one at a time.
* Unplug removable devices
* Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.
* Reinstall the program if the ntdll.dll error only displays when you use a specific program.
**If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.
**Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely.
* Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.
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* Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.
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Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
After opening certain websites, pogo, firefox 4.0.1 closes with no error message. When I restore the session I get: Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
I have had this problem before and had to reinstall an earlier version of firefox.
The error console has a long list of errors, many of them end with: does not implement nsIObserver. Is there a way to send the information on the error console to firefox support?
Redownloading Firefox 4.0 will fix my problem until I either close firefox or turn off my computer. The problem recurs when I open firefox again.See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
It is also possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/sessionstore.js
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.<br />
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore -
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I have tried a Clean reinstall but it did not help.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
Foxfire downloaded an up-date last night (10/20/2010) at 5:30 PM EDST when I started Firefox, and it crashed the compter on re-start with an error message... Missing or Corrupt File ... WINNT\system32\config\SYSTEM. This machine is Windows 2000 Professional on Dell computer and Foxfire 3.6 or 4 not sure computer is stuck at the error message.
Hi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan -
I cannot install iTunes on my laptop. It downloads ok. I start to run/install it ok, it gets so far then comes up with an error message saything something failed, quit and retry. This happens every time. HELP
It sounds as though a script on the site, or an advertisement, is not working quite right...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
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On the Network mini-tab > Cached Web Content : "Clear Now")
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