Firefox 31 won't connect why?

If you are wondering how I'm communicating with you right now it's because I'm using the Pale Moon browser which is the only browser which is working.
The problem...
I installed firefox 31 and everything was working great...for a while. Then out of the blue it just stopped working.
It doesn't open at all although it shows up in the Microsoft task manager pane as well as Daphne(non-Microsoft task-manager). I then of course end up having to close it out in the task-manager because what's the use of it using system resources if I can't access it.
I am also unable to access the profile manager no matter what I type in the "run" box or the command prompt. It's as if firefox isn't installed at all. I then upgraded to firefox 32beta and still the problem continued. I uninstalled and reinstalled and restarted the computer numerous times and still the problem persisted.
I finally had to use a piece of software called jv16 power tools to completed get rid of ALL of the firefox files that were still lurking on my computer in the registry etc. I then decided to try something, I installed an older version of firefox, version 27 and it worked...until I installed version 31 and once again it stopped working. There seems to be some kind of issue with firefox 32, I don't know what it is but until you come out with a brand new version I will be sticking to the older version or either just continue to use Palemoon.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
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*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
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Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore. 
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Message was edited by: WZZZ

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Let me ask for some better help for you that is familiar with this problem (if in fact it is a similar problem with the IP address and your ISP.
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Message was edited by: littleshoulders

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Message was edited by: Carolyn

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