Firefox 33.1 was installed today. Since then, keeps freezing up.
Firefox was running fine until todays auto update. I'm running windows 8.1, with webroot for antivirus. Since the update, most of the time firefox is frozen. I can load a webpage, but I can't do anything. Scrolling is frozen. Choosing an item is frozen. I have had to resort to IE to file this question. Many thanks.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
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The crash report details:
AdapterDeviceID: 0322
AdapterVendorID: 10de
Add-ons: [email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
AvailableVirtualMemory: 2043473920
BuildID: 20110902133214
CrashTime: 1316129359
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315428336
Notes: AdapterVendorID: 10de, AdapterDeviceID: 0322, AdapterDriverVersion: 5.3.1.6
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 95303
StartupTime: 1316129351
SystemMemoryUsePercentage: 91
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
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See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
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* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
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See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
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<br>
Firefox 8
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Event 123 - The DSM service was delayed by 125 seconds for a driver query/download/install on device 'ACPI\GENUINEINTEL_-_INTEL64_FAMILY_6_MODEL_42_-_________INTEL(R)_CORE(TM)_I7-2600_CPU_@_3.40GHZ\_8'
Event 123 - The DSM service was delayed by 517 seconds for a driver query/download/install on device 'PCI\VEN_8086&DEV_1C3A&SUBSYS_04AB1028&REV_04\3&11583659&0&B0'
Event 123 - The DSM service was delayed by 106 seconds for a driver query/download/install on device 'PCI\VEN_8086&DEV_0100&SUBSYS_04AB1028&REV_09\3&11583659&0&00'
Event 123 - The DSM service was delayed by 155 seconds for a driver query/download/install on device 'PCI\VEN_10DE&DEV_0423&SUBSYS_049410DE&REV_A1\4&2209AF9F&0&0008'
There are more but these warnings are stacked in groups of two or three then the error & critical entries indicating I did a hard reboot.
When I use Firefox browser to open several tabs everything is fine until I stream audio/video then the same freeze screen happens and i have to reboot. Anything you can offer will be very much appreciated.Hi,
'PCI\VEN_10DE&DEV_0423 is a graphic card driver from the vendor’s official webpage.
Besides as you mentioned in the post, it happened when you launch Internet Explorer, there is an accelerated Graphics item in the Internet Explorer, the settings should be changed, please follow this way:
Go to the control panel, then select the Internet Option, go to advance, just like the screenshot below:
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Wade Liu -
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