Firefox 35.0 causes my IE software not to work with digital certs
When I upgrade from FireFox 32 to the newest version the digital certificates in IE stop working. I have to use IE for access to certain US Government websites using a digital certificate and there is no way around this requirement without buying new certificates (not happening). Once I reverted back to V32 IE started working again. Does the latest version, V35.0.1, correct this problem? I would like to update my browser but until I'm certain that V35 won't cause me problems I'm staying with V32.
Thanks.
Tom
Hi,
You can try deleting the '''extensions.*''' files in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox. To open the profile folder via Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
It would also be a good idea to install the extension or other extensions via Firefox '''Tools '''('''Alt '''+ '''T''') > '''Add-ons''', search box on the top right, or from [https://addons.mozilla.org/ AMO].
You may also have to make sure that security software (antivirus, firewall etc.) aren't interfering.
[https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons Unable to install add-ons]
[http://kb.mozillazine.org/Unable_to_install_themes_or_extensions Unable to install themes or extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting extensions and themes]
If the problem persists, you can also Reset Firefox and start afresh.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
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