Firefox 4 will not open any windows and I can not turn it off either.

I get a grey square at bottom left of my screen when I attempt to open Firefox 4. I have tried restarting my Macbook Pro and that has done no good. Any help would be wonderful.
Also if I have to delete the browser to reinstall how do I save my bookmarks?
Thanks

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Create a new profile as a test to check if your current profile is causing the problems. 
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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TS3297 Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Brett,
Well done getting the wireless network secured.
You have to precede the (hex) password with a '$' in Mac OS, to tell the Internet Connect dialog box that you are keying a hex password (rather than ASCII). This is because the Mac has detected that the network is WEP protected, and leaves it to you to decide how you want to key the password.
As an alternative, in Internet Connect (or from the AirPort icon menu), you can elect to join an "Other" network. If you select your network again, it'll come up with "WEP Password" as the option of Wireless Security. You can change this to "WEP 40/128-bit hex" and then not have to precede your password with the '$'.
Alternatively, you could tell us the make and model of your wireless router and we can tell you how to set, and use an ASCII password. From your 10-character hex password, we can see that you're using 40/64-bit WEP. Non-Apple routers can be a bit fussy when using ASCII passwords with 40-bit WEP (don't worry, this is also true for Windows PC's using 40-bit WEP too), but we can talk you through it.
As a final alternative, as you have such a whizzy Mac, as long as your wireless router supports it, you could use WPA security, and never have to worry about ASCII / hex / '$', etc. Older Macs (particularly original AirPort cards - not AirPort Extreme - and OS9) were limited to 40-bit WEP.

Since update, all songs have been deleted and i can't turn ipod off. HELP!!

since update, all songs have been deleted and i can't turn ipod off!! I updated the itunes software last week and the next time I synced the ipod, it immediately deleted all songs. After further investigation, i realized that my songs are still in itunes. Under the music tab, it shows the capacity and the content of the ipod. It used to have 4 gb of audio on there and now it have no audio and 4 gb of 'other' files. what does this mean? i can still see the songs in the library list, but i can't even make a playlist with them. When I click on playlist, nothing happens. Also, I can't turn the ipod off since the update. Please send any advice my way.
Thanks,
regan101

yes, and the problem is unresolved. i really feel that the problem is occuring with the itunes program and not the ipod. thanks, though.

My Ipod touch is stuck in the password screen and I can't turn it off or cancel. The screen that it is stuck at says :enter the password for the exchange account "exchange"

My Ipod touch is stuck in the password screen and I can't turn it off or cancel. The screen that it is stuck at says :enter the password for the exchange account "exchange"

Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears

My phone is stuck on the apple logo, after I tried to restore it. The restoration failed and I can't turn it OFF. What should I do?

Phone is stuck on apple screen after recovery.
Will not turn off.

Hey there boogala1,
Try using the information in the following article to help you resolve this issue with your iPad mini:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden

I tried to restore my phone, but something occurred and it wouldn't restore and it the screen will not change from the resstore laoding page and i can't turn it off or on. What went wrong? and how can i fix it?

i was trying to restore my phone and it was connected and everything and i went to restore it and after a couple of minutes something popped up saying it couldt restore. i looked to my phone screen and it looked as if the phone was going to restore but the screen never changed and after an hour, it still hasn't changed. i tired holding down the lock button but that didnt do anything. then i tried hooking it back up to itunes but itunes doesn't connect to it and my computer doesn't detect a connected device. What happened and how can i fix it?

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work.

Itunes 10.5.0.142 keeps restarting itself on Windows 7, how can I turn this off?

All of a sudden, itunes 10.5.0.142 keeps restarting itself on Windows 7. I did not change any configuration settings on Windows. How can I disable this?
Thanks

I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
Apple helps you find Original Sin with the Windows.

Ipod is playing but display stopped working and I can't turn it off

My iPod touch gen 3 or 4 just ceased displaying, while I was listening to it via headphones. None of the touch features work, and I could not adjust volume with either the physical button or slider, and cannot power it off, even after holding the power switch for 20 seconds or more, BC I have to use the slide to power off. Tried sliding in the area where the power off touch slide is, but no use. Tried hooking up to Macbook, but it no longer recognizes the device and it does not show up in my iTunes menu or in Finder. Tried connecting it to a power source and that didn't work either. I'd appreciate any help...I'm sure once it plays this audiobook out the battery will be dead. Thank you for your help.

Well, the one thing I hadn't tried was the power off & the Home button - which worked. Never mind!

A video has popped up on my start page and I can't turn it off or stop it from replaying.

My start page is the basic firefox page. Just today (11/18/14), a video popped up about the internet. I watched it, but it keeps replaying and I can't find a way to turn it off. FYI, I don't tweet or use facebook, so if I'm supposed to vote or go there, I can't.

The easiest way to get around that is to just set your own homepage.
See - [[How to set the home page]]
Many of us have disabled the changes to the top part ''[brandLogo portion]'' of the Firefox Start Page, so that we don't see that "stuff".
If you feel venturesome, here's how to "fix it".
Type '''about:config''' in the Location Bar and hit Enter. Accept the "dragons" message to see the advanced prefs screen. ''Use the Search field at the top to enter the pref mentioned below.''
You can set the browser.aboutHomeSnippets.updateUrl pref to an empty string to stop your Firefox from retrieving "snippets" and brandLogo changes. Right-click that pref and select '''''Modify''''' then clear the Value for that pref in the box that appears, then click OK. ''That will also disable the "snippets" that appear below the Search container on the default homepage.''
Then you need to open your Profile folder, via Help > Troubeshooting Information > Profile folder >> Show Folder ''button''. Then close Firefox.
With your Profile folder open and Firefox closed ("3-bar" Firefox menu button > Exit/Quit), wait minute or so, then delete the storage\moz-safe-about+home folder in the Firefox profile folder to remove the brandLogo and snippets stored in IndexedDB to make Firefox use the default brandLogo and a default snippet set.
If you should later changes your mind about those modifications, you can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu and use Reset to get the default value back and start using the '''''storage\moz-safe-about+home''' folder again.

I have voiceover on, and now can't turn it off. My screen is locked

turning off voiceover with locked screen

Hi Lostbearus,
Welcome to the Apple Support Communities!
You can configure Accessibility features, including turning on/off VoiceOver, with iTunes on your computer. Please refer to the attached article for further information.
Use Accessibility features in iOS - Apple Support
Accessibility Shortcut
Managing Accessibility features using iTunes
Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
In iTunes, select your device.
From the Summary pane, click > Configure Universal Access in the Options section at the bottom.
Select the feature you would like to use and click OK.
For additional information about all of the accessibility features available in iOS and how to use each one, please refer to the Accessibility chapters of the user guide for your iOS device.
Have a great day,
Joe

How do i change screen saver setting, it's on and i can't turn it off

ugh, can't view anything on the tv but the APPLE. voice says screen saver is "on" and i can't find any documentation about screen saver.

You'd need to enable/disable/setup under Settings menus.
If you can't get out of it unplug the unit and restart.
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AC

Pretend I know nothing about this topic, because I DON'T, and help me figure out how to format bullets in 'Pages' for IPad. I turned them on somehow, and now can't turn them off, and they are popping up in all the wrong places

I think I effectively proved my point about knowing nothing about this, by posting my whole question in the title. To review, I have a 1 year old iPad, and have Pages on it for a word processing program. I somehow turned on bullets on one of my documents and can't figure out how to stop it, and they are in all the wrong places. How do I turn it off?

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

Using Windows 7 x64. Firefox 3.6 works but won't open any windows. Only can see the windows in the toolbar to know that the software is working. tried reinstalls, and different loading spots in the computer, all to no avail. Have given up.

I also returned computer to earlier setting, to no avail. Safe boot didn't work either.
addition problem with Mozilla is that it would often take many reloads to get a site to open.

I have my HP 855c/driver working on Win 7 Ultimate x64. I used the 'printui /s' procedure and 4 files described above with some minor changes.
I pulled WindowsServer2003.WindowsXP-KB914961-SP2-x64-ENU.exe down from the Microsoft website. Running the file causes the exe to unpack into a temp folder at the root drive. A 'Setup Error' message box is displayed once the file is run. I left this
message box up until I copied ntprint.inf, ntprint.cat, and sp2.cab from the temp folder.
I copied driver.cab from a Windows XP Pro disc. I also needed amd64\stdnames.gpd which was already in my Windows 7 c:\windows\system32\spool\drivers\x64\3 folder.
I created a folder with the 5 files (ntprint.inf, ntprint.cat, sp2.cab, driver.cab, and amd64\stdnames.gpd). This is my 'Have Disc' folder.
I followed the 'printui /s' instructions, first changing the permissions mentioned above and then installing the driver. Next I followed the instructions to add a printer from Control Panel 'Devices and Printers' - 'Add Printer', choosing to 'use an existing
driver' when installing the HP 855c.
I used a slightly different ntprint.inf, size 1570418. The readable contents of ntprint.inf is as follows. Notice the line 'CatalogFile=ntprint.cat' is not included. I tried using the 1570468 version of ntprint.inf; when I did I received an incompatibility
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; NTPRINT.INF (for Windows Server 2003 family)
; List of supported printers, manufacturers
[Version]
Signature="$Windows NT$"
Provider=%MS%
; LayoutFile=layout.inf
ClassGUID={4D36E979-E325-11CE-BFC1-08002BE10318}
Class=Printer
DriverVer=10/01/2002,5.2.3790.4533
[ClassInstall32.NT]
AddReg=printer_class_addreg
[printer_class_addreg]
HKR,,,,%PrinterClassName%
HKR,,Icon,,"-4"
HKR,,Installer32,,"ntprint.dll,ClassInstall32"
HKR,,NoDisplayClass,,1
HKR,,EnumPropPages32,,"printui.dll,PrinterPropPageProvider"
Good luck

Ipod nano will not display anything, will not charge, will not turn on/off/reset and will not show in itunes

my ipod nano 5th generation stopped working not long ago
i was sitting down, just listening until a song in the middle of an album ended and none played afterwards
i went to look to see what had happened but nothing would display; it was just a black screen
i was confused so i started to hit the menu button to see if it had just went to sleep or something
i could hear the noises that the buttons make when you push them, but the screen stayed black
i went to see if it would charge (via dock/stereo charger), but nothing showed up
i then tried plugging it in (via cord) to the computer and still nothing; it would not even recognize my ipod in itunes
my itunes is completely up to date and worked with my ipod even just a few days ago, so that shouldn't be the problem
i've tried to reset, restore, and etc., but nothing seems to get it to turn on
it seems like i might not be able to fix it, but is there any way i can see my files (music) on the ipod so if i have to get a new one i remember what to put on it?
help, please ~

Good Afternoon CPilkington1,
If your iPod nano is unresponsive, follow the troubleshooting steps below:
Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
http://www.apple.com/support/ipod/five_rs/nano5gen/
If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
Regards,
- Judy

I am still in the stone age and using CS4. Looking to upgrade to creative cloud. Will I have any issues and what can I do to keep the files I have created in CS4 active with the new software?

I want to continue to use my CS4 created projects while upgrading the Creative Cloud. I have an Imac, Ipad, Iphone 6 and Macbook Pro. Am I going to lose or not be able to bring those .ai files from CS4 into the new software?@

Please refer to:
Can You Save/Open CS6 Files on CS5, CS4 or CS3 – and Vice Versa? | ProDesignTools
Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Back? | ProDesignTools
It has important information.
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Rajshree

Firefox 4 will not open any windows and I can not turn it off either.

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