Firefox 5.0 crashed, sent "send crash report" window; window stuck

Firefox crashed, sent "send crash report" window. Now every time I click on the Firefox icon to start Firefox, the crash report window comes up instead of starting Firefox. Firefox won't open.

Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote>

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Firefox constantly crashes and sends error reports

Hello,
I've installed the latest version of firefox on my new computer (which uses Windows 8) but it constantly crashes and sends error reports. Often when I send the error report and restart firefox, it just crashes again before the pages can even restore. I've reset firefox but this hasn't sorted the problem. I even tried completely uninstalling firefox and reinstalling it but this hasn't helped either. I've tried running it with no addons too but this hasn't helped either!
I'd be really grateful if someone could help me. Thanks in advance.

If you installed Firefox 19, it has a known issue with certain graphics cards on Windows 8. Try installing Firefox 18.0.2 over your existing installation (no need to uninstall Firefox 19 first).
http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/
(If anyone reading this thread prefers a different language than English-US, navigate up a level to find your other choices.)

When I save a CS6 InDesign file as an .idml file InDesign crashes and sends a report to Adobe.

When I save a CS6 InDesign file as an .idml file InDesign crashes and sends a report to Adobe.
When I restart InDesign the .idml file is in the directory as well as a locked InDesign file.
I cannot open the .idml file, instead I get the message:
Cannot open "" file. Adobe InDesign maynot support the file format,
a plug-in that supports the file format may be missing,
or the file may be open in another location.
I can however open an InDesign .idml file that was saved from InDesign CC software.
InDesign CC software is also unable to open the .idml file that I created in CS6.

It seems to be a corrupted IDML file. Does it happen with every file or only with that one.
What is the content of that file? Did you embed images or graphics or did you ink them? Size?
Maybe that this would help you: Re: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

I am facing problems while openin an application in facebook and other places.when i go to the application,an error shows and firefox closes autmatically either i send error reports or dont.....plz help

i am facing problems while openin an application in facebook and other places.when i go to the application,an error shows and firefox closes autmatically either i send error reports or dont.....plz help

Notes:
1) Please use the code tags when posting code or JNLP/HTML. It helps to retain indentation and avoids asterisks and plus sings being interpreted as formatting marks. To do that, select the code/JNLP etc. and click the CODE button seen on the Plain Text tab of the message posting form.
2) That launch file is invalid. You might check it (and the project in general) using JaNeLA.
3) The only place that SimpleSerial class could be, that the JRE would find, is in the root of aeon.jar. Is it actually there?

I have updated all the plugins, I have uninstalled and reinstalled firefox. I have sent numerous crash reports to you, yet it continues to crash. Can you help?

I have updated all plug-ins, uninstalled and reinstalled firefox, sent numberous crash reports, Firefox is still crashing when I open it. Can you help? Here are the crash details:
AdapterVendorID: 1002
AvailableVirtualMemory: 2041921536
BuildID: 20110615151330
CrashTime: 1309523341
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1309179293
Notes: AdapterVendorID: 1002, AdapterDeviceID: 5b62, AdapterDriverVersion: 8.162.0.0

https://crash-stats.mozilla.com/report/pending/40811976-6063-4df1-b2ba-b82972110929
https://crash-stats.mozilla.com/report/pending/1f1e849a-240e-4017-bbfc-485832110929
https://crash-stats.mozilla.com/report/pending/2b3b5fc3-f3ed-47df-aa8e-293452110929
https://crash-stats.mozilla.com/report/index/bp-9156003e-2cd4-488f-a6fb-195ff2110930
https://crash-stats.mozilla.com/report/pending/7bc611b9-6d9d-4a4e-a32d-443ba2110929
https://crash-stats.mozilla.com/report/pending/477fda1b-b03b-469e-ad85-878282110929
https://crash-stats.mozilla.com/report/pending/4983f2ce-592c-4963-bcf5-319bb2110929
https://crash-stats.mozilla.com/report/index/bp-25958efc-bef3-4366-a857-1cfa92110930
https://crash-stats.mozilla.com/report/pending/881f2ee5-0b3c-4470-8590-401572110929
https://crash-stats.mozilla.com/report/pending/7f30c50f-833e-41d3-946e-e66d62110930
https://crash-stats.mozilla.com/report/index/bp-51bb0656-a417-42ff-87fb-b72942110930

Starting Firefox I get the "Send Error Report" popup window. It states "firefox.exe has encountered a problem and needs to close."

This just started today. Everything seems fine. I just push the popup off to the side and continue to use the browser. If I were to click on the, "Send Error Report" or the "Don't Send" buttons then Firefox just closes!
Strangest thing yet, trying to figure it out!
Oh, I tried the reboot without add-ons! Even did the reinstall, still the same???

Just got back online, still working on things, BUT ???
I went back and dumped Norton's which I get for free from Comcast. I downloaded the AVG scanner. Went through all the bells & whistles and things seem ok ???? But I haven't done the reboot yet, so will do that soon. But I wanted to drop a line here and let you all know what is happening.
And Thanks Fred, the funny thing was it did seem to have something to do with their update??? I do like Norton's but my son uses this AVG and he said it was better, lol!!! But again, everyone has their favorite!
Mine is Norton's so once I confirm that everything is good, I'm going to try redoing Norton's and I'll try your suggestions, if they don't fix it!!
Thanks again, and will let you know if this is the fixed!!!

I will contact the FCC and see if they can help. Every time I crash I send a report. I NEVER created a mozilla persona account and stumbled on it

I have repeatedly contacted mozilla each time my apps crashed. i later found out remote access was put on my device. Subsequently, I determined that all of my accounts are on Mozilla persona without my ever even knowing it. I want it determined who has created this account and who is using. I will go to the FCC. This has ruined my life

If someone created a persona account without your permission, you can close it easily. [[How do I manage my Persona account?#w_how-do-i-cancel-my-persona-account|How do I cancel my Persona account?]]
If you'd like help with your Firefox crashes, please give us your crash ID's. Type about:crashes into your address bar, press Enter, and then copy the last 5 crash ID's into this thread (They should start with bp-)

Firefox will not open just say it has crased and to send a report.

I downloaded AVG 2011 and now Fire Fox will not run it says that it has crashed and sends a report, it will not open at all.

Have you tried clearing the cache? See suggestions in this article --> https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors
The latest version of Firefox is 13.0.1; it appears that you are using Firefox 12.
*https://support.mozilla.org/en-US/kb/Updating%20Firefox
*https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
'''''EDIT (Added):
Clear the Network Cache --> https://support.mozilla.org/en-US/kb/clear-cache-delete-temporary-files-fix-issues
To clear similar items in IE, use the "Internet Options"

Firefox crashes upon open - won't send crash report; crash report info summarized below

I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not available

Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote>

H E L P!!! Firefox crashes when I try to open..even in safe mode.Have sent several reports to Firefox,(which they said they would read report and FIX problem),but nothing has been done.This has been going on for 4 days.H E L P ! ! !

When I click on Firefox Icon to open browser a window opens that says..Firefox has had a problem and has crashed.It says a report will be sent to Mozilla and problem will be fixed when Firefox is closed,(It never opened),I click on close Firefox and it says a report is being sent.Then a few seconds later it says...Report successfully sent and closes.It also asked if I want Mozilla to contact me about this report,I checked yes and have recieved nothing.I WANT MY FIREFOX..This has been going on for since Nov.30th.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
 
Firefox 8
* getfirefox.com

Firefox continues to crash unexpectedly. The report mesage suggests that the information I send will help Firefox to cure the problem but I never hear anything from them. How is someone who isn't a computer geek supposed to solve this problem?

Firefox continues to crash unexpectedly. When it does a message requests me to send a report that is supposed to help Firefox understand the problem but I never hear from them again. Just how is someone who isn't a computer geek able to understand all the detailed discussions from other users. My Firefox is completely up to date. Is there anyone who can explain what is happening in simple terms?
== Crash ID(s) ==
Application Basics Name Firefox Version 3.6.3 Profile Directory Show in Finder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Modified Preferences Name Value browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.google.co.uk/ browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273847973 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor true print.print_bgimages true print.print_command print.print_downloadfonts true print.print_evenpages true print.print_footerleft print.print_footerright print.print_headerleft print.print_headerright print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size -1317362828 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 57 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false

Hi Mariah ~
It's Shaunn, the original poster. Thanks for your posting. I'm glad I'm not the only one that's having this problem.
Now that you mention it, I'm having the exact same problem on Facebook as well, when I play Family Feud.
I wish someone would investigate and post a solution to this problem. No-one from Playlist has responded, and no-one "Officially" from Firefox either.
So Mariah, I appreciate you and your post.
If you find anything out...from anywhere...would you please let me know. You can post it right here and I'll get an email from Firefox.
I'll do the same for you.
Enjoy your day and good luck.
Shaunn

Firefox keeps crashing apon startup and unable to send crash report

Last night I was browsing the web and ended up having 300+ tabs opened, FIrefox started to slow tremendously and stopped responding a couple of times. Was given the option to close Firefox from the popup window and choose to close Firefox, unfortunately when I tried to open Firefox again it crashed and gave me the crash reporter and when I tried to submit the report the report it encountered a problem and is unable to send the report. I've run Firefox in safe mode and is working fine but when I try to restart with add-ons disabled its still crashes and unable to send report.

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.
Try to delete the sessionstore.js file in the Firefox profile folder to prevent restoring the crashed session.
*C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
*http://kb.mozillazine.org/Profile_folder_-_Firefox
The "AppData" folder in Windows Vista and later Window 7+ versions and the "Application Data" folder in XP/Win2K are hidden folders.
*http://kb.mozillazine.org/Show_hidden_files_and_folders

MSN's latest update is crashing Firefox many times per day. When I try to send the crash report to Firefox, it says it has trouble sending the report. Is anyone else having this problem? Is there a setting that can help?

Firefox is crashing every time I have my MSN email account up. (Since I use it for business, that's many times per day.) It seems to coincide with hotmail's latest update where the email is checked and downloaded to the inbox automatically. Then when it asks me if I want to send the crash report to Firefox, I select yes and it tells me it had trouble sending the report. Is anyone else having this problem? Is there a setting I can change? I can't seem to keep my email account up for more than 10 minutes.
p.s if you're reading this Microsoft, it's still not bad enough to make me to go back to Internet Explorer!

Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple  menu (top left in your screen) then click: Software Update ...
Carolyn

I have Mozilla Firefox as my browser vs Internet explorer. This morning when I tried to open Mozilla after several attempts it said it had crashed with a window that I could check the box to send the report to Mozilla but it wont even let me send the repo

have Mozilla Firefox as my browser vs Internet explorer. This morning when I tried to open Mozilla after several attempts it said it had crashed with a window that I could check the box to send the report to Mozilla but it wont even let me send the report I can get on the internet with explorer but dont want to go back to that so would I just delete mozzila and start all over or will that not clear up the problem? Im lost help

Have you tried any of the solutions in [[Firefox crashes when you open it]]?

The new FireFox, crashes every hour or so, then keeps crashing when I try restart it. Only restarting my computer helps, but then it will crash again. 90% of the time, there is a problem sending crash report(s).

Since I downloading the new FireFox, it crashes every hour or so, then will keep crashing when I try restart it. Only restarting my computer helps, but then it will crash again. 90% of the time, when sending crash report(s), a mesage that there was a problem sending it appears. Please fix the problem and/or tell me what I can do.

I found the solution here, it's really works!
I'm glad I found this site.
http://ituneserrorfix.blogspot.com/2013/11/how-to-fix-error-4013.html

Firefox 5.0 crashed, sent "send crash report" window; window stuck

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