Firefox 5 on Mac is not loading the QuickTime X or 7 plug-in

I have a colleague who can't play QT content within Firefox 5, but it does play in Safari and Chrome. Both Quicktime X (/Applications) and Quicktime 7 (/Applications/Utilities) are installed.
When I view the Plug-ins from within Firefox (Tools/Add-ons/Plug-ins), Quicktime isn't even listed. The plug-in is physically in the /Library/Internet Plug-ins folder as you would expect.
Suggestions?

Thanks for your suggestion.
I followed your link and was able to get a list of installed plug-ins.(''see image below'') But couldn't follow how to how to delete Flash 8.
So I downloaded Adobe Flash uninstaller for the purposes of getting rid of Flash 8 and ran it several times. It got rid of Flash 10.3, but not Flash 8.
I tested on the Adobe Flash site, and it says that Flash 8 is successfully installed. So as far as I can tell it should be working.....unless the uninstaller took away some mysterious crucial part of the program.
I've tried to use finder to locate "Flash 8" - but can't find it using that name. In the "Internet plug-ins" folder I have something called "Flash Player.plugin.old" 4.5 mg. Is this the Flash 8 plug-in? Can I just delete it?
I also have Adobe CS 3 Flash installed. Don't want to mess that up in case it's related.
I am still crashing even though I only have one Flash program now.
This is my latest crash report: https://crash-stats.mozilla.com/report/index/555a1f5f-21e6-4419-850f-46ca92110701
Thanks in advance!

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