Firefox 6.02 crashes randomly

Firefox 6.02 crashes or just disappears/closes randomly all the time after it is open for a while. It crashes randomly at any website. Firefox also never generates any crash reports after it crashes or disappears even though I have the option to generate crash reports turned on which is very frustrating. I performed virus and spyware scanning on my pc and never had any issues found. I also checked to see if I had the latest plugins and add-on's. I had this same random crashing problem with the 6.0 and 6.01 versions also.

Malware does evolve, as do the countermeasures, it is worth trying more than one site/product to scan your machine, and considering asking questions on one of the specialist forums. Always of course try to scan with up-to-date software.
The link I posted earlier mentioning breakpad may help you determine whether Firefox did actually crash, and whether or not a crash report was submitted, the list of links in ''about:crashes'' are prefixed ''bp-'' if a crash report was submitted, and if you click the links Firefox will attempt to submit them. Your OS should also attempt to log crashes.
Are you still ok if you use Firefox in safe mode with all plugins disabled, if so that tends to indicate problems are caused by hardware acceleration or some plugin or other software extension to Firefox.
I know it is of no help to you to say Firefox including Firefox 6 works ok on my XP, but that does help to confirm the problem may not be an intrinsic problem in Firefox. Also although there are quite a few reports of hangs and crashes that is always likely to happen when there is a userbase of 100s of millions. Firefox is highly customisable, that is often seen as an advantage, but the downside is there are all sorts of possible combinations of additional factors needing to be taken into account when troubleshooting, and the reason for suggesting
* update all plugins and extensions
* update firefox itself
* try in safe mode
* disable or uninstall all plugins
* consider trying a beta, aurora, or even nightly channel to see if any recent changes to Firefox have resolved issues.
* See also [[is my firefox problem a result of malware]]

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    You can check for problems with current Flash plugin versions and try these:
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    *disable protected mode in Flash 11.3 and later
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    *http://kb.mozillazine.org/Flash#Troubleshooting
    *http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

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    You can try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
    *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
    Do a malware check with several malware scanning programs on the Windows computer.
    Please scan with all programs because each program detects different malware.
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
    *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

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    Ram : 4gb
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    Firefox 14 keeps crashing on random sites, even on the Firefox help pages:
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    From the reports I can now access, it appears FlashPlayer is involved in at least some of your crashes. I suggest
    # as an initial troubleshooting step you create a new profile by using the Reset feature
    # ensure FlashPlayer is not enabled
    # try browsing and if you get any crashes please again paste a couple of the CrashIDs/Links into your next message.
    If your problems are solved when FlashPlayer is put out of use my suggestion for a temporary workaround, until developers come up with a more permanent fix is to uninstall Flash 11.3 using the Adobe uninstaller,and reinstall the secure but older Flash 10.3 or the less secure Flash 11.2 by <u> '''following the detailed instructions from'''
    * '''[[flash 11.3 crashes]]'''</u>
    * NOTE
    ** the information is subject to revision and change, revisit the link for any updates
    ** the Adobe unintaller may uninstall more than is expected,you may need to check Windows & IE may need further installs after this.
    For forum cross referencing purposes
    * Report for CrashID [https://crash-stats.mozilla.com/report/index/a97ab4a4-13be-4041-af12-12da02120711 a97ab4a4-13be-4041-af12-12da02120711]
    ** Crash Signature: hang | mozilla::plugins::PPluginModuleParent::CallNP_Shutdown(short*)
    ** Related Bugs 690802 646151
    ** Plugin Report: [https://crash-stats.mozilla.com/report/index/bfb4bafd-2714-47f3-a258-7c0a22120711 bfb4bafd-2714-47f3-a258-7c0a22120711]
    *** Related Bugs 763896 677119
    *** (Of interest is Bug 763896 - [adbe 3216155] '''Flash hang''' in F_1152915508 )

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    Nope, still getting crazy random crashes. I just got a notification for Java's update. Going to install now and hope and pray that it fixes it.

  • Firefox crashed randomly when loading a youtube video, and after restarting firefox no flash programs would work on the browser

    I was watching a youtube video.
    Firefox crashes randomly.
    Restart Firefox
    Youtube videos don't load.
    Other websites that uses flash don't load.
    Tried upgrading to a newer flash, though 11.3 causes huge CPU usage for some reason so I upgraded to 11.2
    Videos still do not load.

    Hi,
    You can try to [http://kb2.adobe.com/cps/141/tn_14157.html uninstall] and install Flash again. If the problem persists you can also temporarily '''Disable''' Flash in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins''' and try the [https://www.youtube.com/html5 HTML5 videos] wherever possible. Most of the videos without embedded ads have HTML5 equivalents. You can also try to open the problematic sites in [https://addons.mozilla.org/en-US/firefox/addon/ie-tab-plus/ IE Tab +] or [https://addons.mozilla.org/en-US/firefox/addon/ie-tab/ IE Tab] inside Firefox.

  • Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

    Firefox crashes. I think Facebook is always running. I've tried in safe mode and with all plug-ins disabled but it keeps crashing randomly. Some days no crashes at all. Some days three crashes in one minute.

    '''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
    ''(If you're not using it, switch to the Default theme.)''
    * You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
    * Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Don't select anything right now, just use "'Start in Safe Mode"''
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
    '''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
    Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

  • Safari 3.0.4 crashing randomly and on closing windows/tabs

    Since upgrading to Mac OS X 10.4.11 with Safari 3.0.4, it constantly crashes to the point I don't use it. If I open Safari and close the window it crashes! It also shows the bold font much bolder than it should be and crashes randomly at other times. This doesn't happen on my newer MacBook Pro, so I assume there is something in the system conflicting with Safari. I'd like to avoid re-installing Mac OS X with the hefty Combo download so any suggestions would be helpful. I've included the crash report here:
    Host Name: Bhelliom
    Date/Time: 2007-12-13 17:21:19.550 +0800
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: Safari
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Parent: WindowServer [2424]
    Version: 3.0.4 (523.12)
    Build Version: 1
    Project Name: WebBrowser
    Source Version: 45231200
    PID: 2571
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0x24353439
    Thread 0 Crashed:
    0 <<00000000>> 0xfffeff10 objcmsgSendrtp + 16
    1 com.apple.Safari 0x00050690 0x1000 + 325264
    2 com.apple.Safari 0x0004fdb8 0x1000 + 323000
    3 com.apple.Safari 0x000adc28 0x1000 + 707624
    4 com.apple.Foundation 0x92be1a04 nsnotecallback + 180
    5 com.apple.CoreFoundation 0x90804fd4 __CFXNotificationPost + 368
    6 com.apple.CoreFoundation 0x907fd04c _CFXNotificationPostNotification + 684
    7 com.apple.Foundation 0x92bcbe0c -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
    8 com.apple.AppKit 0x93841574 -[NSWindow _close] + 100
    9 com.apple.AppKit 0x938414d8 -[NSWindow close] + 36
    10 com.apple.Safari 0x0004ff4c 0x1000 + 323404
    11 com.apple.Safari 0x0004feb8 0x1000 + 323256
    12 com.apple.AppKit 0x93840d44 -[NSApplication sendAction:to:from:] + 108
    13 com.apple.Safari 0x00034ae0 0x1000 + 211680
    14 com.apple.AppKit 0x93840c78 -[NSControl sendAction:to:] + 96
    15 com.apple.AppKit 0x93840b58 -[NSCell _sendActionFrom:] + 156
    16 com.apple.AppKit 0x9385ab80 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1020
    17 com.apple.AppKit 0x9385a768 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 564
    18 com.apple.AppKit 0x9385a18c -[NSControl mouseDown:] + 536
    19 com.apple.AppKit 0x938de638 -[_NSThemeWidget mouseDown:] + 100
    20 com.apple.AppKit 0x937fb970 -[NSWindow sendEvent:] + 4616
    21 com.apple.Safari 0x00030a64 0x1000 + 195172
    22 com.apple.AppKit 0x937a49b4 -[NSApplication sendEvent:] + 4172
    23 com.apple.Safari 0x000304b4 0x1000 + 193716
    24 com.apple.AppKit 0x9379bdf0 -[NSApplication run] + 508
    25 com.apple.AppKit 0x9388c974 NSApplicationMain + 452
    26 com.apple.Safari 0x0009bad4 0x1000 + 633556
    27 com.apple.Safari 0x000022fc 0x1000 + 4860
    Thread 1:
    0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b29c mach_msg + 60
    2 com.unsanity.ape 0xc0001bf4 _apeagent + 296
    3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b29c mach_msg + 60
    2 ...lagutin.audio_hijack.server 0x001e4190 ahservloop + 80
    3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
    1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
    2 com.apple.WebCore 0x95e3ca30 WebCore::IconDatabase::syncThreadMainLoop() + 320
    3 com.apple.WebCore 0x95e38928 WebCore::IconDatabase::iconDatabaseSyncThread() + 424
    4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 4:
    0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b29c mach_msg + 60
    2 com.apple.CoreFoundation 0x907ddad8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907dd3dc CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92c0a738 +[NSURLCache _diskCacheSyncLoop:] + 152
    5 com.apple.Foundation 0x92be20c0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 5:
    0 libSystem.B.dylib 0x900062ac stat + 12
    1 libSystem.B.dylib 0x9003e4ac fts_build + 1116
    2 libSystem.B.dylib 0x9003db20 fts_read + 1192
    3 com.apple.Foundation 0x92c0b440 NSLRUFileListRebuildFileDataUsingRootDirectory + 256
    4 com.apple.Foundation 0x92c0a798 -[NSURLCache _diskCacheCreateLRUList:] + 84
    5 com.apple.Foundation 0x92be20c0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 6:
    0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
    1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
    2 com.apple.Foundation 0x92be922c -[NSConditionLock lockWhenCondition:] + 68
    3 com.apple.Syndication 0x9bef042c -[AsyncDB _run:] + 192
    4 com.apple.Foundation 0x92be20c0 forkThreadForFunction + 108
    5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 7:
    0 libSystem.B.dylib 0x90001f2c open + 12
    1 com.apple.Foundation 0x92c1b758 _NSWriteBytesToFile + 348
    2 com.apple.Foundation 0x92c1b5e8 -[NSData writeToFile:atomically:] + 104
    3 com.apple.Safari 0x0002cccc 0x1000 + 179404
    4 com.apple.Safari 0x0002cbc4 0x1000 + 179140
    5 com.apple.Safari 0x0002cabc 0x1000 + 178876
    6 com.apple.Safari 0x0002c594 0x1000 + 177556
    7 com.apple.Foundation 0x92be20c0 forkThreadForFunction + 108
    8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000fffeff10 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
    cr: 0x44004422 xer: 0x0000000020000004 lr: 0x0000000000050690 ctr: 0x0000000095c3e3e0
    r0: 0x000000000005067c r1: 0x00000000bfffdbd0 r2: 0x0000000024004424 r3: 0x0000000024353439
    r4: 0x0000000090aa9904 r5: 0x0000000000000000 r6: 0x00000000ffffffff r7: 0x0000000000000000
    r8: 0x0000000092beccf8 r9: 0x0000000000000006 r10: 0x0000000000002f58 r11: 0x000000006f549904
    r12: 0x0000000095c3e3e0 r13: 0x00000000a37ca768 r14: 0x0000000000000100 r15: 0x0000000000000000
    r16: 0x00000000a37ba784 r17: 0x0000000000000000 r18: 0x000000000041de70 r19: 0x000000000112fdd0
    r20: 0x00000000a379d304 r21: 0x00000000a07b4e74 r22: 0x0000000000000009 r23: 0x0000000000000000
    r24: 0x0000000000406920 r25: 0x0000000000140000 r26: 0x0000000000000000 r27: 0x0000000000142164
    r28: 0x00000000001424f8 r29: 0x0000000000486800 r30: 0x0000000000486800 r31: 0x0000000000485d30
    Binary Images Description:
    0x1000 - 0x134fff com.apple.Safari 3.0.4 (523.12) /Applications/Safari.app/Contents/MacOS/Safari
    0x1e1000 - 0x1ecfff alexlagutin.audiohijack.server 1.4.0 /Library/Application Enhancers/Instant Hijack Server.ape/Contents/MacOS/Instant Hijack Server
    0x38c000 - 0x38cfff com.yazsoft.SDEnhancer ??? (1.0) /Users/gav/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
    0x759000 - 0x760fff com.unsanity.smartcrashreports Smart Crash Reports version 1.2.1 (1.2.1) /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
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    Message was edited by: kalten

    I have to agree that 3.04 on 10.4.11 is terribly buggy and pretty close to unusable. I've never installed any 3rd party helper apps for Safari, so it should be virginous and clean, but it still crashes randomly several times a day. Closing tabs/windows definitely is one thing that can trigger it, but sometimes it'll just unexpected quit while loading/doing nothing at all!
    There's also a major issue in loading pages. A good 30%-40% of the sites I normally visit now don't load correctly unless I 'refresh' the page load. I'm given a blank white safari window otherwise. This happens pretty often and is really annoying. Not to mention that Safari now displays your old tab's contents in any new tab you create (why????) which also really slows things down.
    Overall, I'd say 3.04 is a dud. Booo! Hiss!! I want a browser that's not a P.O.S.!! What 3rd party browser would you all recommend? I'm not a Firefox fan (bulky, slow, bad font display) so what are my other options?

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