Firefox 7 crashes (on startup) when running on Win7 as standard user.

Upgraded from 6.02 to 7.0 (automatically) on Win7. Running as standard user, FF 7 crashes on startup. Running with admin rights, FF starts up ok. Was running 6.02 as standard user with no issues. Disabled all plug-ins, and same result. Submitted this without the crash ID as well, but now have figured out how to supply it. Cannot see how to startup FF on win7 in 'safe' mode. Shift key during launch doesn't work. No menu items for 'start ff in safe mode.

Here's a workaround for users using Oracle ESSO version 11.1.1.5.0 on win7. The workaround removes the startup of the v-GO helper object for mozilla.
Note that this also means no SSO support for FireFox.
1st - on installation of ESSO - try turning off the Mozilla helper (custom install).
A registry fix will also work
(Try at your own risk and backup before editing the registry.) YMMV for this workaround and other versions/flavors of SSO/Tivoli/v-GO and Windows.
Key is
[HKEY_LOCAL_MACHINE\SOFTWARE\Passlogix\Extensions\AccessManager\StartupApps]
Remove the line starting "MozHOPath"
Restart v-GO SSO or reboot

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Firefox crashes on startup, cannot run safe mode

Have been unable to start firefox 18, crash reporter pops up immediately without opening the browser. Tried reinstalling the software with no effect. Cannot open browser to run safe mode. I am not aware of any new software that was downloaded recently that would interfere with this.
Crash report #bp-75499ff8-4653-44ca-91d3-a72712130126
Posting this from a different computer .

hello erikwaynej, this crash is caused by Websense Endpoint security software that is running on the other system. please try to install all the updates for this program that are available...

Firefox crashes on startup

Here's the deal.
From one day onto the next, out of the blue, Firefox (version 18.0.1) refuses to start up.
I get the crash reporter screen as soon as Firefox tries to start, stating that firefox has crashed.
If I click on "Details" nothing happens.
If I click on "Restart Firefox" I immidiately get the next Crash Reporter screen.
No Windows updates were installed, and no Firefox updates either from what I can tell.
I'm running Windows 7 Pro 64bit with SP1 btw...
So I tried starting firefox in "Windows Compatability mode" using Windows XP SP3.
Now Firefox starts, including all plugins, without any problems.
I can also start firefox in "Safe mode" by holding down the SHIFT key when double-clikcing on the firefox icon.
So while in safe mode, I typed about:crashes in the URL bar witch showed the following:
Submitted Crash Reports
<pre><nowiki>bp-26e20406-2344-4d8a-8573-1fdf12130130 30-1-2013 16:07
bp-78a3f537-246c-4935-b640-463a42130130 30-1-2013 12:22
bp-59fad0f4-2f6f-474f-9728-3c8222130130 30-1-2013 12:22
bp-b7a55e47-00f5-4b3a-baff-5e6502130130 30-1-2013 12:19
bp-22f0a628-9181-40b3-a6fd-29a3e2130130 30-1-2013 12:18
161bf996-c6e4-4bb3-aae1-be96d5fbaff8 29-1-2013 19:45
</nowiki></pre>
(in the mean time, I have a whole lot more :( )
So then (still in Firefox safe mode) I went into the Add-ons Manager and uninstalled all Extensions.
Then I disabled all plugins (which btw are all up to date according to Firefox itself):
Java Deployment Toolkit 7.0.110.21 10.11.2.21
Java(TM) Paltform SE 7 U11 10.11.2.21
Adobe Acrobat 11.0.1.36
Shockwave Flash 11.5.205.146
Silverlight Plug-In 5.1.10411.0
VLC Web Plugin 2.0.2.0
Wacom Tablet Plugin 2.1.0.2
Then I closed Firefox, but when trying to start Firefox again in normal mode, it crashed again.
I have also tried uninstalling Firefox completely, then running a registry cleaner to make sure everything was really gone.
Then downloading and installed Firefox 18.0.1 again.
But as soon as it started it crashed again.
I again uninstalled Firefox, ran the reg-cleaner but this time I installed Firefox version 9 (which I still had on a backup drive), but this version too, crashes on startup.
And I had the same with version 15 which I also still had on the backup drive.
But whichever version I install, they all crash at startup unless I start them in compatibility mode or safe mode.
I even uninstalling all the programs which had a plugin embeded in the browser, so there were no plugins left.
And again, uninstalled Firefox and reinstaled it. But still Firefox crashes at startup.
And finally I even updated my graphics drivers and followed this thread:
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#os=win7&browser=fx18
Since I've done everything I can think off, I'm at a loss as to what the problem could be.
So if anyone has any idea, please let me know.
I hate to switch browsers, and I don't want to run things in "compatability mode" just to have it working, because it did work before.
in the mean time, here are some more crash reports:
bp-bf8fa5b0-a0a6-48ce-80b9-645792130130 30-1-2013 18:29
bp-f18b9174-5307-41af-be74-aa9972130130 30-1-2013 18:29
bp-ed27ee58-379f-4fa1-a824-6ce352130130 30-1-2013 18:16
bp-f73252bd-c702-4907-8657-95cc02130130 30-1-2013 18:11
bp-47789933-a64c-4f06-b9fd-282002130130 30-1-2013 18:09
bp-266a8f07-21ed-4f5f-bb5a-ba2f32130130 30-1-2013 18:08
bp-6c391ece-ae68-4935-b604-51ddb2130130 30-1-2013 18:08
bp-b25c1252-34f7-4785-b5ae-a8a462130130 30-1-2013 18:06

Just a small update...
I tried running a portable version of Firefox which I had on my USB stick... same problem.
The same goes for my TOR Browser (which uses Firefox too), it too crashes when the embedded Firefox is started.
Both however, have always worked just fine on the same system and still work fine on any other system I have.
---edit---
Well I finished uninstalling and removing everything Firefox related on my system (also ran the reg-cleaner again).
I downloaded and reinstalled Firefox 18, but it still crashes.
I ran it in safe mode, disabled the hardware acceleration, and ran it again in normal mode...
guess what... it works again!
The weird thing is, I already tried disabling the hardware acceleration but it didn't work.
So why it works now? I haven't got a clue.
The other weird thing is... why did this problem occur in the first place... There have been no changes to my system, no updates, nothing.
Ah well, I guess I'll never know. But at least it's working again.
Thanks for the help.

Firefox crashes on startup and we've tried all your solutions but none work

Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.
here is the crash report information.

Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.
Here is the latest report ID from the computer.
bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013
Melanie

Firefox crashes before startup

Firefox crashes before startup. I can't open it long enough to get to safe mode. I have uninstalled and reinstalled four times, three of which were after a reboot. I'm running Windows 7, 32 bit. Crash IDs:
bp-e7279bca-af60-4511-97d8-8ac6e2141211
bp-28c95e65-0481-4501-9b85-170152141211
bp-98fab328-69b9-47cc-ac4c-afeb32141211
bp-0447c2fc-f0df-4b6b-926f-f7ddb2141211
bp-ca40873c-5060-4a7d-9398-6a56c2141211
bp-1eef7770-e609-44fa-ad1d-5dae82141211
bp-c9641eef-7652-4d17-a870-010b42141211
bp-b05d1737-8c5b-435e-8e23-7a37e2141211
bp-6e5c80eb-b737-40d2-922e-100622141211

hello trempls, thanks for posting with your crash report ids! they show that these crashes are caused by malware (datamangr.dll) on the system, so please run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
[[Troubleshoot Firefox issues caused by malware]]

Firefox crashes on startup. Won't start in FF safe, but will in windows safemode

Firefox crashes on startup. Looked for malware but found none. Here are last reports:
bp-46117be8-69be-42f0-b123-c3b622130201
bp-7382ac7d-b8fb-4be9-a806-c06702130201
bp-e34591af-4220-45ca-8ec0-c44682130131
bp-4af89cb1-a5cd-4c72-a8e1-e1eb12130131
bp-b264cf8b-4ddf-42a8-a6a0-85ba42130131

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

Firefox crashes at startup after an upgrade to version 7.0.1
It crashes on start-up even in safe mode.
I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

Your crashreport is 
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021 
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ] 
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO 
See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info 
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

Firefox crashes on startup Win7

As of today, firefox crashes upon launch, safemode or not.
I've tried launching with shift, crash.
I've tried launching with commandline: firefox -safe-mode
It will run with -ProfileManager. I created a brand new profile and launched with that one, crash.
Windows 7 x64, fully patched.
Recent scans done using a variety of virus, spyware, and malware products, including malware bytes, superantispyware, spybot, etc. No infections or malware found.
It was working fine yesterday, today it fails immediately upon launch. Here are the most recent crash ID strings:
Crash ID: bp-e0c8f7fc-5097-4c60-b4bb-2a7ea2140927
Crash ID: bp-1b673447-b86d-4ae1-b36a-d32a92140927
Crash ID: bp-93b025ec-d09f-42e3-9acd-6c3002140927
Crash ID: bp-ba9245c9-8eeb-4aae-a4a2-9ef8c2140927
Crash ID: bp-aac98062-6849-461c-8994-dd0a02140927
Crash ID: bp-d28e397e-a90d-4f0f-9fb7-edee32140927

Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites.
Starting The Computer In Safe Mode;
If running, turn your computer off.
Remove any disks and thumb drives that are in your hard drives or ports.
Now start your computer but also;
'''Windows; '''Press the <F8> key repeatedly.
'''Mac: '''Hold down the Shift key.
'''Linux; '''Using the command line, Linux/Unix computers can be booted
into various run levels that determine which resources are loaded.
For example, "runlevel 1" is typically the equivalent to Windows and
Mac safe modes.
* Source; '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Safe Mode; Free Online Encyclopedia]'''
When the '''Boot''' menu is displayed, release the key you were pressing.
You must now choose what mode you want. The most used are;
* Safe Mode; The computer runs with only a minimum set of programs.
* Safe Mode '''With '''Networking; Same as above, but with internet access.

Firefox crashes every time when i open it.

Hello i recently noticed a firefox crash. I started it and it crashed. Now it happens to me every time when i start it. Please someone help me i tried to uninstall and then install , reseting but nothing works!? Also i have antivirus protection and it isn't caused by a virus. Here are my crash id's :
bp-cd490cde-9227-4f1b-af49-d19e02131107
bp-4d435826-25df-41d3-a707-24deb2131107
bp-152b1bb7-0d84-41b6-aa87-ee1352131107
bp-c7e61e2c-aa34-4693-90c4-8ddb62131107
THANKS!

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes at startup

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help:
AdapterDeviceID: 0x0046
AdapterDriverVersion: 8.15.10.2182
AdapterSubsysID: 046c1028
AdapterVendorID: 0x8086
AvailablePageFile: 3029721088
AvailablePhysicalMemory: 991698944
AvailableVirtualMemory: 3975876608
BlockedDllList:
BreakpadReserveAddress: 54788096
BreakpadReserveSize: 67108864
BuildID: 20150402191859
CrashTime: 1428581380
Email: [email protected]
GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0
InstallTime: 1428405223
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP-
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 10162
StartupTime: 1428581378
SystemMemoryUsePercentage: 67
Throttleable: 1
TotalPageFile: 6013353984
TotalPhysicalMemory: 3007627264
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 37.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox crashes at startup or shortly after

Hi
Whenever I open Firefox 31 (on mavericks) it crashes at startup or after browsing a minute or two. Already tried:
- disabled HW acceleration
- disabled add-ons
- re-installed ff
- deleted profile
problem still exists. I get the following error message:
AdapterDeviceID: 0x6741
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0
BuildID: 20140716183446
CrashTime: 1408087029
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1408083991
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 217
StartupTime: 1408086927
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 31.0
useragent_locale: de
can anyone help? thanks

Hi Cominottom,
Thank you for your question, this is a response to the "escalate" tag. I understand that Firefox crashes on a specific website and that you have removed java, disabled hardware acceleration, have tried a new profile and disabled extensions and removed faulty RAM.
The only hint is the signature, and the line it breaks in is when the page is getting the boolean info of the SVG. However there are no svg elements on the page. However the page does require javascript. I am wondering if it has to do with the graphic drivers, since there was an update to your hardware. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Just an observation:
The previous config for the Raedon was:
layers.acceleration.force-enabled = true
gfx.direct2d.force-enabled = true
where currently you have :
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d9: 3
layers.acceleration.disabled: True
Can you try to create a new profile for the new hardware set up to see if there is an improvement? [[Use the Profile Manager to create and remove Firefox profiles]]
Looking forward to your reply!

Firefox crashes during startup

Hi,
My Firefox (v18.0b7 version) needed for specific web application accesses) suddenly crashes during startup.
I've tried remove/install again, same behaviour. creating new profile changes nothing.
Crash id : bp-880858a9-1110-4907-939b-a33e22141114
Could you help?
Thanks,
Thomas

OK, apparently something has been broken with my Software Center. Version 28.0 is pretty old, after all.
So I just launched Update Manager and updated everything to 14.04.1.
Now Firefox runs and displays 32.0 in its "About" dialog.

Firefox crashes upon startup after update to new version and download attempt

I was asked to update to a new version of Firefox, and when I responded positively to something like, "Do you want to run Firefox now?" it crashed immediately. When I tried to launch it from the desktop it crashed immediately. When I launched it holding down the shift key it brought up Internet Explorer, not Firefox. I don't know why. I tried to download Firefox from scratch, but the result was the same--it crashed upon launch.

Is this a chat forum? Will someone help me from here? Should I just wait here?

Firefox crashes at startup, can't open in safe mode either

Problem started yesterday, can't open firefox at all.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes on open after running Adobe flash

I need to run Adobe flash for a support site I use for work. There was a flash update and ever since the update firefox crashes immediately when I open it. If I uninstall firefox, uninstall flash, reboot my pc, re-install firefox, then firefox will run. Once I re-install flash and go to the support site I need to visit, firefox will then crash whenever I open it. I've noticed that if I don't uninstall firefox and flash but go into firefox after a reboot it stays up, but once I go to the support site that requries flash firefox will then crash whenever I start it. I've tried older versions of flash and firefox but the resutls are same. Anyone have any ideas to help? I use IE for the support site that requires flash and it works ok.
== Crash ID(s) ==
I submit crash reports but about:crashes shows no reports
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

HI artzmama,
In order to better understand the issue, a little investigation will have to be done.
*Are there any crash reports listed under the page about:crashes?
*Do you have any addons or apps installed in Firefox? If so, please try to open it without these installed.

Firefox 7 crashes (on startup) when running on Win7 as standard user.

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