Firefox 9.01 does will not recognize/update Norton Toolbar update

Problem 1 on a Win 7 Pro computer: Firefox 9.01 has disabled Norton Toolbar ver. 2011.7.3.6 and will not update to the latest Norton toolbar version (2011.7.4.3). I have checked for updates in the add-on tab, and preformed Live Updates on Northon 360 version 5.0, and rebooted endless times to no avail. Other than going back to Firefox 8, is there any other solution? BTW, Norton IPS is at ver. 3.2 (OK).
Problem 2 on a Win XP Pro computer: Similar to above also with Norton 360 ver. 5.0. In this case, however, Norton Toolbar is stuck at 5.6, and Norton IPS is stuck at 2.0. Both refuse to update regardless of how many time I perform Live Update on Norton (and reboot).
VERY FRUSTRATING!!

You need to run LiveUpdate with Norton as per http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-9-Support-for-Norton-Toolbar/td-p/615563
If you are having problems with Norton and or their Extension in Firefox then you may get better support on Norton forum.

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Fire fox will not recognize update

I have '''repeatedly''' upgraded firefox and it still thinks I have an old version and I get this message every time I open fire fox
URGENT!
Your version of Firefox is no longer protected against online attacks.
Get the upgrade - it’s fast and free!

You may need to reset your User Agent:
*How to reset your User Agent: [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Websites or add-ons incorrectly report incompatible browser-Reset your user agent]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Does not relate to your question, but...
You have multiple old Java Console extensions that Java did not clean-up during updates. You need Java Console only if you do Java programming/development or debug Java applets on web pages. You can see them in Add-ons > Extensions, '''''but you can not remove them from there'''''. Removing them will not affect the functioning of Java on websites. You can '''''manually''''' remove them, '''''if you do not do Java development work''''' to avoid future, possible problems/conflicts:
*http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]

Firefox 4.0 will not recognize HP Simplepass identity Protection

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password :
"Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

My iPhone 5 has my old email address and password in it, I updated both online, but my phone will not recognize and therefore has now locked me out of my photo stream. how do I change my iCloud email on my phone???

Please help.
iCloud on my iPhone still has my old email in it with no option to update it. I have no access to the old email. I updated my email and password online via my macbook, but my phone will not recognize either! It keeps popping up a screen for me to enter my password, but it says it's incorrect.
How do I fix this on my phone?????
I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
I just want my phone to recognize the new email and password!!
I have no idea what I'm doing but I'm about to throw this phone across the room.
thanks!

Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts.

My Laptop Pavilion 9700 will not recognize DVD/CD drive. Does not show up in Device Manager

My laptop Pavilion 9700 will not recognize the DVD/CD drive:
The drive does not show up in the Device Manager’s list: The disk spins and the light is on: Use a
paper clip to open the door; I updated
to Sevice Pak 2 recently, but I am not sure if this has anything to cause this
problem: Please Help, anyone!
Thanks

Hi,
Follow the procedure on the link below to create a bootable Ubuntu CD and follow the steps in Part 3 to 'Try it' to see if this OS will run from the CD without the need to install on your HDD. This will show whether the problem is with Windows or a Hardware problem with the optical drive.
http://www.ubuntu.com/desktop/get-ubuntu/download
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Firefox will not recognize java plugin that has been installed and worked 1 day ago.

I have an IMac with OSX 10.5.8, Firefox 5.0, One day ago it worked fine, today when going to a specific site that requires Java, Firefox will not recognize that Java is installed. I checked for updates and there are none. Java is installed and the site works fine with Safari, which requires Java as well. How can i get Firefox to recognize Java installation.

Apple has removed support for the Java Plugin2 with the latest Java Update 10 for OS X 10.5 Java version, so the Java plugin is no longer available for Firefox versions and other browsers like Google Chrome that require the Java Plugin2.
The Java Plugin2 plugin is still there, but he softlink to it has been removed with this update, so Firefox doesn't find the plugin.
There will be fix for this in the next release (Firefox 5.0.1 or 6), so that Firefox will find the plugin again.
I don't know if all Java applets will still be working on OS X 10.5 with that JP2 plugin (Apple recommends updating to OS X 10.6 for OS X 10.5 users with an Intel Mac).
* [/questions/844734]
* [/forums/contributors/707078]

ITunes 11.1.4 will not recognize iPhone, iPad after Dell BIOS update

I suspect the problems everyone is having are related to the BIOS. I am running a Dell XPS i7-3770 CPU @ 3.40 GHz 3.4 GHz with 24 GB RAM, 64 bit OS x64 based processor. OS is Windows 8.1
I just updated my BIOS as suggested by Dell. Now iTunes 11.1.4 will not recognize my iPhone or iPad.
My computer accesses the iPhone or iPad, but iTunes does not recognize them.
This was not a problem prior to updating BIOS.
Is there a fix or patch?
I have to sync my devices for work.
Please no baby-steps replies. Have tried everything including removing devices from device manager and reconnecting to force driver update and try to force iTunes recognition. None of that works.
Thanks!

Here is the fix from Waldo-E3 elsewhere in this forum.
Like I said, no baby steps answers please!
Kudos to Waldo-E3!
RESOLVED...
Found these steps posted elsewhere by another and the solution worked for me...
1. Go to Windows 8.1 Control Panel.
2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver)
3. Right-click, then select properties on the menu list.
4. Select the "Hardware" tab at the top When the properties dialog box opens, once more select properties on the lower right hand button.
5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner.
6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button.
7. Select "Update Driver".
8. Select and click "Browse my computer for driver software".
9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
10. Click Next, and let the driver re-install.
11. iTunes 11.1.4.62 should open automatically if your iphone is connected already

I DOWNLOADED THE UPDATES NIT SAID TO DOWNLOAD NOW i CANNOT GET TO THE STORE AND ALSO IT WILL NOT RECOGNIZE MY USERNAME AND PASSWORD TO SIGN IN SO I AM STUCK. IT WILL ALLOW MR TO LISTEN TO MY LIBRARY HOWEVER BUT THIS IS ALL.

I DOWNLOADED THE UPDATES IT SAID TO DOWNLOAD NOW i CANNOT GET TO THE STORE AND ALSO IT WILL NOT RECOGNIZE MY USERNAME AND PASSWORD TO SIGN IN SO I AM STUCK. IT WILL ALLOW ME TO LISTEN TO MY LIBRARY HOWEVER BUT THIS IS ALL. ANY HELP WOULD BE MUCH APPRECIATED. EVERYTHING WORKED FINE UNTIL THE DOWNLOAD. I DID DELETE ICLOUD BUT I CAN REMEMBER THE OTHER PROGRAM. DOES APPLE HAVE A NUMBER TO CALL

Perhaps the reason that your username and password are not recognised is because you have caps lock on.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?

So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store.

Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it??

Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it so I have no idea how to get it back! Help!!

Then you will need to try restoring it once more:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

My iTunes will not recognize my iPhone after iTunes was updated.

my iTunes will not recognize my iPhone after iTunes was updated. what does that mean?
<Re-Titled By Host>

Hello mzshay2u2,
Thanks for using Apple Support Communities.
From your post I understand that you're unable to locate your iPhone within iTunes 12 on your Mac. First, I'd like you to take a look at the screenshot below, as iTunes 12 changed the navigation of your Library.
Sync your iPhone, iPad and iPod with iTunes using USB
If you do not see your iPhone's icon there, then continue on to the link below.
iOS: Device not recognized in iTunes for OS X
Cheers,
Alex H.

Ever since the most recent firefox update, every time I try to download anything firefox stops responding and will not do anything until I restart it. Can I revert back to a previous version, or is there a fix for it?

Every time I try to download anything firefox stops responding and will not do anything until I restart it. Can I revert back to a previous version, or is there a fix for it? When I restart firefox, then the download continues and all is well until I try to download something new (which I do quite often).

You may well find this article of interest and help in sorting out your problems: [[Installing a previous version of Firefox]] The article does contain a link for previous versions, but also points out other troubleshooting advice that may be more appropriate in some instances.
Another useful article is [[Basic Troubleshooting]]
I hope you sort out your problems either by downgrading or finding the cause of the problem.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated. Now I can't even remove the program at all. Why is this happening?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. HELP!!

I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. All I want to do is put my music from itunes on my computer to my new phone. HELP please!!

i called apple and they are sending me snow leopard so i should, *fingers crossed, be able to run the newer version of itunes. we'll find out for sure in a few days when it arrives

My iTunes will not recognize my iPod Touch or iPhone 4, Windows 8 does though.

Anyone out there having the same issue? iTunes will not recognize it no matter what I do. I have followed all the advice about resetting it and redownloading iTunes, restarting the apple mobile device from the command center. I don't know what else to do but something has to be done. Also, it will not recognixe my phine either but it says that it needs drivers for that. Any help would be greatly appreciated.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Firefox 9.01 does will not recognize/update Norton Toolbar update

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