Firefox always tells me it crashed and can't open even after having been un-installed and deleted and re-installed
I wanted to get a bookmark I had saved in firefox so when I clicked on it mozilla crash reporter pops up telling me firefox has crashed and then it sends the report. Even when it gives me the option to start firefox in safe mode it gives me the same crash reporter pop-up. I have un-installed firefox completely and then deleted it and re-installed with the newest version and still got the same thing. There is nothing wrong with my computer I have ran virus and malware checks.
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Similar Messages
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Firefox states it is already running yet won't open even after I uninstalled and reinstalled
Hi,
I was having problems with Mozilla when I'd go to Facebook it would show the page but within seconds I would get check6 (can't remember the rest) error page.
So I went to help, restart Firefox. It was at this for about an hour and I knew there was a problem so chose to end process in task manager.
Since then I haven't been able to open Firefox:
"Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system".
I uninstalled Firefox using Revo Uninstaller and deleted all leftover files, restarted my computer and installed Firefox, but the problem still remains.
I tried looking through previous questions and noticed I do no have a profile folder which may be needed to delete a lock file....
Any help much appreciated! thanksI had this problem yesterday, actually. You can solve it, but you will lose all firefox data you didn't back up. Then again, because you already tried uninstalling and reinstalling, I assume this isn't an issue.
Assuming you've installed windows on the C drive:
Go to C://Users/yourname/AppData
If you cant find it, go to your display settings (I hope I translated this correct; I use the Dutch version of Windows) and make sure that hidden files and filders are not being... well, hidden. Shocking plottwist, I know.
If all goes well, you should now see three folders named Local, Localrow and Roaming.
Now go to Roaming > Mozilla > Firefox and delete everything thats in there. Now you have an empty FireFox folder, which will force Firefox to start up as if it was never installed before.
Done! :)
P.S. Now that you have a fresh new install, save yourself a lot of future pain and install [https://addons.mozilla.org/firefox/addon/xmarks-sync Xmarks] for your bookmarks and [https://addons.mozilla.org/firefox/addon/lastpass-password-manager LastPass] for your passwords. These add-ons will keep your data safely on their servers, where it is yours to backup and download anywhere in the world.
Also, if you have about three milion add-ons and personas/themes and you don't want to hunt hem down again everytime you reïnstall Windows or buy a new system, get [https://addons.mozilla.org/firefox/addon/febe FEBE] to save a copy of them for you. And if you really want to backup like a pro, install [https://www.dropbox.com/ DropBox] (not an addon) and tell FEBE to store its files there, so you can still retrieve them if your house happens to burn down.
Xmarks, LastPass and FEBE: the holy trinity of Firefox backups :P -
Can't open up Itunes (its been like this for months, and no response.)
I can not access itunes. Whenever I click on it it says:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost."
It has been like this for a while. One day itunes just stopped working. Help from Apple would be nice.
E machine Windows XP
E machine Windows XPwe're still on track.
Error Number: 0x80040707
Description: DLL function call crash: QtinstallCode.QuicktimePostinstallProc
that's a known complication of a broken QuickTime. in this context, it usually means the installation configuration information of the QuickTime has been compromised.
here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try another careful standalone QT 7.0.4 reinstall.
does it go through properly this time? if so, does your itunes launch properly again?
love, b -
i can not find mozilla firefox folder in Start>All Programs> how can i open firefox in safe mode i am using win7 and firefox 4.ob10 ?
A quick workaround - Go to Start > Run, and paste this in the box: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
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Why can I no longer, after having downloaded Lion, write accents and other diacriticals when in the Google, Yahoo, FaceBook, or even here in this post? The new method for getting at the "option" symbols works fine in other places like spotlight, but now even the older "option+letter" doesn't work in most places.
Chrome doesn't support the new accent/diacritics/macron chooser. I'm not sure about other browsers such as Firefox. You can use the old Option+letter combination that Doug suggested. Hopefully updates will solve these little incompatibilities shortly.
Neill -
my itunes keeps crashing every time i open it with my windows 7. im active military and dont have time to be messing with this. please help
Hello there, Staver13.
The following Knowledge Base article provides some assistance in troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.
This happens even if I simply hover the mouse over bookmarks, not even opening a page.
And waiting for this to happen some times or closing and re-opening seems to make it work ok again.
I've already disabled almost all add-ons (I'm using only one for Flash and NoScript right now), reinstalled Firefox (8.0.1), restoring only the bookmarks from an older version.'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' -
I can't open the file in word because it is corrupt and cannot be opened, what can i do?
I can't open the file in word because it is corrupt and cannot be opened, what can i do?
I had a Word .doc that became corrupted while SpellChecking an entire vintage book that had been OCRed. Crashed every time I opened it in Word. I was able to open, strip off the Word Header & Footer (invisible), spell check and save as a plain text file with TextWrangler - BBEdit's Baby Brother > http://www.barebones.com/products/textwrangler/ - no Word-ish formatting, but the data was there in total.
ÇÇÇ -
Iphoto, note, notewriter, all close unexpectedly and can't open the app program
Just had my computer less than 10 days... I have problem opening up iphoto, note and notewriter...all close unexpectedly and can't open these app.
What cause this problem and how to fix it?Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
Hi. I am working on a Mac OSX 10.10.2 Yosemite. I'm working remotely with a woman who is using indesign CS8.2 I'm still on CS6.8 and can't open her files. I would like to upgrade to the latest version and I'd also like to know why these upgrades are not automatic as i pay a monthly subscription to the cloud. Thanks.
A Cloud subscription SHOULD always show you the most recent updates, so you may then choose to do the install
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-and a Java update https://forums.adobe.com/thread/1507936
-update breaks things https://forums.adobe.com/thread/1772260
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html -
When ever I customize the toolbar, the open new tab sign that is the + sign near the lastly opened tab in the tab bar disappears and it remains so even after restarting Firefox. This happens only after updating to the new version 4.0.1 it never happened in the older versions 3.x.xx- checked it thrice. Thought it could be a bug and i didn't know where to report also don't have time and patience to search for the appropriate page so i'm reporting here for improving my favorite browser.
You can find the New Tab button showing as a '+' on the Tab bar.<br />
You can open the Customize window and drag the New Tab button from the Tab bar on another toolbar and it will become a regular toolbar button like the New Tab button that you have in Firefox 3 versions.<br />
If you want the New Tab button at the far right end of the Tab bar then place a flexible to the left of it.<br />
*New tab toolbar button: https://addons.mozilla.org/firefox/addon/new-tab-toolbar-button/ -
iphoto tells me it can't open because it's upgrading but it is not and I did not click upgrade
Do you have System Preferences,Software Update set to automatically down load updates?
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After updating to 4.0 stable today, FF reports it is in offline mode and can't open pages! I've checked the work offline boolean in about:config, it is set to false as it should be. !?!?
What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the <b>about:config</b> page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
Final cut pro quit unexpectedly and can't open it
today my FCP_studio 2 keep quit unexpectdly and can't open it try to reinstall but it say power PC no longer supported
motion and DVD pro are working okI'm having the same problem with FCP not opening. It keeps quitting unexpectedly during startup, while loading video effects (exact one varies).
I've already reinstalled the suite (if you're using Lion you'll need Rosetta, which is included as an extra install on a snow leopard disc if you have one. If not, you can always buy one via amazon or other such store)
I've deleted my preferences, and repaired disk permissions multiple times.
I've also deleted any third-party plugins (fxfactory, etc) that I had installed, and still nothing.
The rest of the suite opens fine, it's only Final Cut that quits on opening. -
I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help? FYI: I have been using boot camp with windows 7 and started getting a kernal_data_Page_error and it would reboot windows, i was trying to do a chkdsk on the next reboot, but thats when i started getting this issue. I have put in a new hard drive and went from 2 gigs to 4. I can not get the computer to do anything, even the monitor does not show anything now????
Prep your new drive:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs,) then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
After formatting has completed quit DU and return to the installer. Install OS X.
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