Firefox and Norton 360

I noticed that since in installed Norton 360 I keep getting a notice that Firefox "is not responding". Is there a problem with Norton and Firefox. Firefox will stall for a few second and then work fine until the next incident. This only began after installing Norton 360.

The Norton toolbar should be compatible with Firefox 26.
Try to run Norton live updates a few times.
Norton has had updates for their toolbar extensions ever since Firefox 26.0 was released December 10.
http://community.norton.com/t5/Norton-360/Firefox-26-Support-for-Norton-Toolbar/td-p/1062183
Some say it is best to do live updates before the new Firefox update. You may have to do live update multiple times to get extension to work.

Similar Messages

  • Having upgarded to Firefox 5 my desktop will not download from the Internet, it's working on my lap top with the same version and Norton 360

    I am trying to download a System scan from http://www.crucial.com/uk/systemscanner/ but its only downloading the shortcut logo, not the scan. It works on my Laptop with the same Firefox upgrades and Norton 360. This has only happened since I upgraded to V5.0

    Hi Mac Attack,
    My computer will not disconnect from the internet.  It seems to find a clone router and continues even when I shut down and unplug my my own home iy
    Your main question was 'chopped' in the title. Please reply in the body of a reply box with the full question and anything you have tried. And no, the long report was not helpful .
    If the same website is opening each time you launch a browser (Safari?) hold down the shift key as you launch to prevent previous pages from opening.
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    Reset Safari to remove cookies and other stored data.
    System Preferences > General
    Have a look at your settings in System Preferences >  Security & Privacy.
    Call back with more questions.
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  • How do I access Firefox when Norton 360 firewall seems to be blocking access but all links on Norton 360 default to Mozilla page which can't connect?

    I'm writing this via a Windows Explorer browser window which should tell you the problem, or at least that I can't connect through Mozilla Firefox.
    Mozilla has been my default for years and I've always had Norton, 360 for the last few years. I've been through the traditional update problems with Toolbar/ID Safe and both of those are working fine.
    Both were updated to absolute latest version within the last week due to an Update/Restart problem I was having with Windows 8.
    There were some periodic problems with initializing the Norton problems which generally led to a Firefox not responding situation.
    But I was able to run both quick and complete scans yesterdays and the Norton Autofix tells me no problems with their program/app.
    I just downloaded newest Mozilla 25.0.1 last night again as last resort because I can't access Firefox beyond the homepage.
    Spotify also told me there appeared to be a firewall blocking access. I also can't access iTunes.
    I went to Windows 8 Action Center and it listed Norton 360 as controlling the firewall.
    But I went to the allow apps through Windows Firewall tab in System anyway and didn't see any listing for Mozilla or Firefox there (maybe you have a less obvious filename).
    My own network connection is working fine, obviously I'm on Explorer and no problems with my other computer.
    I'm going to contact Norton to deal with this problem, too.
    But my real problem now is that any attempt to contact the Symantec/Norton help/support site is automatically sent through a Firefox page which can't connect.
    Right now I can't figure out how to do a tech chat or something to work at it from their end.
    So that's why I'm here asking if you've run into this or know any way around it.
    Obviously, the quicker a response the better.
    Thanks for your time.
    Ciao 4 now,
    Don Snowden

    Hello J Scher,
    I don't know if this answer solves it, but I did contact Norton Support through IE and the tech had me download Firefox again...just like I did the night before on my own. But for the moment, for whatever reason, all those issues have gone away, knock on wood three million times. I can access Norton support pages, I can get on Spotify and I can reach the iTunes store.
    I will freely admit to not being a great computer person but I have no idea why my machine did this to me all weekend and why it cleared up now, unless the Norton tech did some behind-the-scenes tweakery. But for now, I'm okay and things are working, knock on wood four million more times (figure I better up the ante).
    Thanks for your help.
    Don Snowden

  • Are there any compatability issues with V6 and Norton 360 as there have been in the past?

    When I last tried to upgrade to a newer version, a number of my Norton 360 features would not function and I got a popup message saying that there was some sort of compatability problem. I've subsequently had to go back to V4.

    Ne there aren't any "issues" with Norton. Norton released a compatibility patch for Firefox 6 last Tuesday, a couple of hours after Firefox 6 was released.
    http://community.norton.com/t5/Norton-360/Update-Available-Firefox-6-0-Compatibility-Patch/td-p/512484

  • Updated then utorrent, firefox, and norton stopped working

    So my wife supposedly downloaded a new update for firefox on our desktop. Then a bunch of stuff stopped working all at once. I can still connect to the internet using internet explorer. I have tried uninstalling, reinstalling, resetting firefox, messing with firewall settings. I don't know what else to try. Any help?

    If Norton also stopped working I would recommend running a virus scan with a different application. You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
    * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Start with MalwareBytes. If Firefox was updated by downloading a new installer and you are unsure whether that installer was from an official Mozilla website, uninstall Firefox and download a new copy here:
    * https://www.mozilla.org/en-US/firefox/new/

  • Hp Printers and Norton 360 Diagnostic Report?

    I have had this problem for a long time and have never gotten any postitive solution for it. I have had HP printers for longer than when I started using Norton,But ever since the 5,0 version and later I have had trouble with the Run Diagnostic Report feature that ALWAYS show my HP printer drivers as not installed. Now!  the Printers all work fine except if I go to Device Manager it will show the yelow exclamation mark then I'll update the drivers thru DM,but windows will fail to locate the drivers, but the printers AGAIN I say work fine. Now most of the techs that I've talk to and chatted with at Norton support tell me that as long as the printers work to ignore the Diagnostic Report!!!! Now I have version 6 and the problem still exists. You would think that if it didn't go away in the next version (6) then something is wrong with the software that should REALLY be addressed. Now the over-time effects from this issue is that I might come home and maybe needing to send a fax,print -up a envelop thru Stamps.com or just print and find that my printers dissappeared from  Devices and Printers And then I'm forced to re-install the drivers all over again. (ALWAYS theFull Version) Now with the new drivers I still have the same issue.There is an issue with the Diagnostic Report features the prevents the drivers of my printers from registering as installed.When I go into properties for the printers it says: The drivers for this device are not installed (code 28). But the printers are working???????? I've also talked to many HP support techs online and they take me over and over thru the process of un-installing the software complete and re-installing it and I still end up with the same results.Can anyone please tell me how to fix this issue or who to talk to to get maybe both companies to research this issue???

    Now before you suggest installing with the Anti-virus and the firewall off well!! I've done it all. Is there a feature that's not being installed or missing that prevents the drivers from being read properly or at all?? That's stopping it from registering in Device Manager?

  • Why has my norton 360 tool bar disapeared after installing firefox 6

    i used to use norton identity safe with logins and cards etc but since up grading to forefox 6 it has disapeared with no norton tool bar .

    Norton Internet Security 2011 and Norton 360 5.x. fix for Firefox 6: http://community.norton.com/t5/Norton-360/Update-Available-Firefox-6-0-Compatibility-Patch/td-p/512484 (scroll down to "Update Available: Firefox 6.0 Compatibility Patch")
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You need to update some plug-ins:
    *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
    *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]

  • Firefox 34 and Norton Internet Security (Version 21 ff) Don't Like Each Other and It's Not the Toolbar!

    I have discovered that Norton Internet Security (and Norton 360 as well) version 21 and after conflicts with Firefox version 33.0 and later. I have been running the latest Firefox 34 version. When I upgraded on two of my computers to the latest version of NIS (version 21) Firefox (version 34) froze; indeed it locked up the entire computer. I therefore installed Google Chrome and everything worked fine. I can reproduce this error with Firefox like the flip of a switch; it is very consistent! The conflict, by the way, does not go away by disabling the Norton toolbar. I want to continue to use Firefox, and not Chrome, but I don't want the browser to freeze the machine. I run Windows 7 Professional. Do you have any suggestions?

    Oh... I spoke too soon. I went into my office today and ran Norton 360 (Version 21.6) and Firefox 34.0.5 thinking that all would be well because I shut off Hardware Acceleration. Boy, was I wrong. Norton 360 crashed with the Windows message: "Norton 360 has stopped working; it will be shut down." I immediately shut down the computer (even though someone was actually in my office at the time), rebooted, no longer ran Firefox and did a complete virus scan. All is well if I do not use Firefox 34. And so.... I am going to make my life easier and simply move over to Chrome at least on my office machine. I just don't see any other way out of this predicament. I do this reluctantly because Chrome is much slower than Firefox is especially the way I run it. Firefox 34 and NIS Version 21.6 just don't like each other.
    Thanks for your help. It's been a good thread even though I could never figure this out.
    Needs more help.

  • Firefox 10.0 says it's incompatible with Norton Toolbar and Norton Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update Norton provided for Firefox 9.0 be incorporated in 10.0?

    Firefox 10.0 says it's incompatible with Norton Toolbar and Norton 360 Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update/workaround Norton provided for Firefox 9.0. somehow be incorporated in 10.0?

    No, it's still in version 5.2.0.13, but the update/patch sent resolved the problem!

  • How can I download FF 6? FF 7.0.1.4288 (the version I am using) is not compatible with Norton 360. I need to return to FF 6.

    FF 7.0.1.4288 intermittently uses 97-100% of CPU capacity for a few seconds, alternating with a few seconds of normal idle usage; this can continue for long periods. During these periods the computer responds very slowly. I can terminate it (temporarily) by rebooting.
    FF 7 occasionally uses 97-100% of capacity continuously for several minutes; my impression is that it would continue indefinitely if I did not reboot. When I try to reboot in this condition, FF does not respond, I have to click End Now, in which case previous sessions are not saved.
    Norton believes this is due to an interaction between FF 7 and Norton 360. They say that 7.0.1.4288 is a beta version. Norton tells me that 360 should become compatible with FF 7 in a month or two. In the mean time I need to reinstall FF 6.
    I cannot see how to do this on your website.
    Please help.

    Firefox 7.0.1 is an update to Firefox 7.0 and there was no beta of Firefox 7.0.1.
    You may need to update Norton. A patch for their toolbar to make it compatible with Firefox 7 was released on the same day that Firefox 7 was released. You may need to run Norton's "Live Update" several times to get all that is needed.
    *See --> http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-7-0-Compatibility-Patch-is-now-available/td-p/547384
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Does not relate to your question, but...
    You have multiple old Java Console extensions that Java did not clean-up during updates. You need Java Console only if you do Java programming/development or debug Java applets on web pages. You can see them in Add-ons > Extensions, '''''but you can not remove them from there'''''. Removing them will not affect the functioning of Java on websites. You can '''''manually''''' remove them, '''''if you do not do Java development work''''' to avoid future, possible problems/conflicts:
    *http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
    Your old Java Console extensions:
    *Java Console 6.0.22 {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    *Java Console 6.0.23 {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
    *Java Console 6.0.24 {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
    *Java Console 6.0.26 {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}

  • I cannot load one trusted website, none of the suggested solutions work, fixed Norton 360 as recommended, cleared all history, but still I get "The connection was reset", I get the website using Internet Explorer - help please!

    I'm running Windows 7 (64 bit) with Mozilla 5.0 and Norton 360 4.3.0.5. I used to be able to load the website URL below, but it stopped loading about a month ago. I've tried all the suggested solutions without success. All other browsing is fine, The owners of the website say that they have NOT blocked my access.

    I see the same with Google Chrome.
    *http://safebrowsing.clients.google.com/safebrowsing/diagnostic?site=http%3A%2F%2Fwww.sugarkdesigns.com%2F&client=googlechrome&hl=en-US
    *http://safebrowsing.clients.google.com/safebrowsing/diagnostic?client=Firefox&hl=en-US&site=http://www.sugarkdesigns.com/

  • After upgrade, I lost Norton 360 Toolbar & passwords. How can I restore?

    I have Windows 7 and Norton 360. After I Upgraded Firefox I lost
    Norton and Google toolbar, both which I use. How can I restore them?

    You need to contact Norton about their plans for supporting Firefox 4. It is quite common for companies to only support a new version of a browser after it has been officially released, and not support it during the beta/release candidate phase.

  • I have Norton 360 and it's not compatible with the upgrade to Firefox 4? How do I get Norton activated now for the internet?

    I received a notice that I should upgrade to the Firefox 4. After I did the upgrade I then got a notice that Norton wasn't compatible with the the upgrade. How do I go about getting my Norton Security to work with this upgrade. So right now I have nothing in which is protecting my computer while surfing. Nothing against your product BUT I want what I already had/have to be the one protecting my computer. So what needs to be done so I can have my existing computer security to work with this upgrade. Otherwise I'll go back to the previous version which did work with Norton.

    Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US
    I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.
    To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
    You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
    To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
    For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

  • I have Norton 360 on my computer and with the older version of Firefox, Norton remembered all my passwords but this new version of Firefox doesn't. How can this be fixed or is there a way to fix this?

    I have Norton 360 on my computer. I use Firefox regularly and I downloaded the latest version of Firefox. I was able to use Norton 360 in Firefox. Norton saved all my passwords I use online. Now the latest update of Firefox does not allow me to use Norton 360. Is this compatibility problem with Firefox or with Norton? Can this be fixed? If so, how? What do I need to do?

    Works for me on Linux with Firefox 10.0.1
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode

  • How do I switch back to 3.6? I use Norton 360 and it doesn't work with Firefox 4. I have uninstalled 4 and try to reinstall 3.6 from my downloads but it deleted 3.6 exe when it installed 4. I WANT 3.6 BACK.

    Norton isn't supported on Firefox 4. I don't trust ANY web browser that I can't use Norton on. I had no complaints with it when I had Firefox 3.6. I want to reinstall 3.6 but can't. I have looked all over for a download but every one comes back to Firefox 4.

    Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US
    To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
    You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
    To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
    For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

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