Firefox (and thunderbird) crashing repeatedly. Tried in safe mode, all plugins disabled, hardware accelration is off.

64bit windows 7 home premium
Ran memcheck, no errors
Funnily enough, I run VMWare Workstation 9 and Firefox also crashes in WIndows XP in there.
Wondering if it has to do with the ASUS drivers. I have updated the drivers to the latest version, but the problem is still there. To be fair, It also happens wih Chrome and IE.. This is why I am suspecting a driver issue.
Report ID is bp-22a550bd-1374-4702-abda-4598d2130328 (I have lots)

I am willing to do this but the crashes happen at random. During some days, none will happen; other days I will get several

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Firefox has started crashing repeatedly; I suspect Safe Eyes, the net filter I installed a few weeks before this started.

Firefox 3.6.6 Crash Report [@ ICF.dll@0x239b6 ] re repeated browser crashes. there's no pattern to the crashes, only clue is presence of safe eyes, which i usually run disable at work. recent add ons: Colt 2.4.7, firebug 1.4.5, java console 6.0.16
== This happened ==
A few times a week
== about a month ago, about a month after installing Safe Eyes

There's nothing Firefox can do (presently) about a buggy LSP filter such as the one that is crashing you, ICF.dll. Presumably this is the "Safe Eyes" you mentioned. This is a third-party DLL and does not ship with Firefox.
You can contact the vendor of this DLL or uninstall it.
Future versions of Firefox will hopefully disable these crashy LSPs. See https://bugzilla.mozilla.org/show_bug.cgi?id=523410

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Why did firefox and thunderbird both start in safe mode?

Turned on my computer, ran firefox and thunderbird like I always do, and they both started in safe mode. They both showed a box before opening that said they are running in safe mode. Why would they do this?

My PC was lagging because I had just started it. I clicked on the icons and then went into a text editor before they finished loading and was pressing shift while doing some text editing lol. Thanks for solving the mystery, I never knew about shift clicking to start safe modes.

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. (I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

[SOLVED] firefox and thunderbird freeze

Hi, since a few day I've had issues with both firefox 9 and thunderbird 9. Firefox starts normally, but whenever I touch try to open a menu it freezes. If I start ff from a terminal I don't get any error error messages it just hangs. Killing the program from the gui does not work, but I when started from the terminal ctrl-c kills it without any problems. The problem only occurs for the main toolbar, my bookmarks bar works fine, as do the home button, url bar and such. Thunderbird shows similar freezes, but they occur consistently after starting the program. I think the problems started after upgrading to version 9, but I am not entirely sure, since I don't use the laptop on which the problem occurs much for email and browsing.
I tried renaming my .mozilla folder so I could make a fresh start, but this had no effect, nor did starting firefox in safe-mode. I also tried downgrading to 8.x but then it froze on startup. Since gtk3 was updated at the same time as well, I tried downgrading that one as well, but to no effect As the program is frozen the memory and cpu use are normal.
Does anyone have any suggestions towards finding a solution?
[edit]I have two arch installations on this laptop and just tried updating the other (somewhat neglected) install. In this one all works fine.I'm trying to go over the differences between the two now.[/edit]
Last edited by FreeTheBee (2011-12-28 11:27:29)

The output is mostly gibberish to me but it did help
When I click a menu button in firefox the output of strace turned into a seemingly endless loop of the following
readlink("/home/patrick/.pulse/6d395381881edc62e30ef1dc0000052a-runtime", "/tmp/pulse-PKdhtXMmr18n"..., 99) = 23
lstat64("/tmp/pulse-PKdhtXMmr18n", 0xbfe89d70) = -1 ENOENT (No such file or directory)
umask(077) = 022
mkdir("/tmp/pulse-BtWOtBrBLg7x", 0700) = 0
umask(022) = 077
symlink("/tmp/pulse-BtWOtBrBLg7x", "/home/patrick/.pulse/6d395381881edc62e30ef1dc0000052a-runtime.tmp") = -1 EEXIST (File exists)
rmdir("/tmp/pulse-BtWOtBrBLg7x") = 0
nanosleep({0, 10000000}, NULL) = 0
readlink("/home/patrick/.pulse/6d395381881edc62e30ef1dc0000052a-runtime", "/tmp/pulse-PKdhtXMmr18n"..., 99) = 23
lstat64("/tmp/pulse-PKdhtXMmr18n", 0xbfe89d70) = -1 ENOENT (No such file or directory)
umask(077) = 022
mkdir("/tmp/pulse-OHwEwCYtPIhw", 0700) = 0
umask(022) = 077
symlink("/tmp/pulse-OHwEwCYtPIhw", "/home/patrick/.pulse/6d395381881edc62e30ef1dc0000052a-runtime.tmp") = -1 EEXIST (File exists)
rmdir("/tmp/pulse-OHwEwCYtPIhw") = 0
nanosleep({0, 10000000}, ^C <unfinished ...>
I assumed the .pulse folder is related to pulseaudio, because of the name and the contents, so I uninstalled pulseaudio and friends and deleted the ~/.pulse folder. Now firefox and thunderbird work again as they should. And as a bonus spotify finally works again as well. Pulseaudio has been giving me a headache on this laptop but I don't understand why it interfered with firefox.
Thanks for helping out.
If the glibc problem turns out to persist I can undo the solved tag ofc.
Last edited by FreeTheBee (2011-12-28 11:28:44)

[SOLVED] Firefox and Thunderbird intermittently runs without a window

I'm having an intermittent problem with Firefox and Thunderbird. When I attempt to launch either firefox or thunderbird the respective application will show up in htop (I see a bunch of firefox threads) but no window appears and the CPU load is 0%. When the application (Firefox or Thunderbird) is running but not visible, the mouse and keyboard remain fully functional; e.g. I can launch a new terminal and switch work-spaces without trouble. Repeatedly killing the application and restarting it will sometimes result in the application loading properly (i.e. I get a fully functional window with working menus, etc).
I'm currently using Firefox version 8.0.1 and Thunderbird version 8.0 with the i3 window manager on my Macbook 5,1 (with nvidia drivers). I did a full system update about a month ago. I've not experienced this problem on my workstation: a custom built AMD system with ATI graphics. Both my macbook and custom workstation are using the same versions of i3, Firefox, and Thunderbird.
I did a little experiment and temporarily switch over to fluxbox for a while. While using fluxbox I was unable to replicate the symptoms; both Firefox and thunderbird appear to work fine. But, since the problem is "random" it is hard to say for sure if this was just a coincidence.
I tried launching firefox and thunderbird from a terminal: no errors or output of any kind are printed to the terminal even when the application window does not appear. Launching Firefox in safemode does not appear to have any influence.
I saw a similar bug report on the mozilla website dating back a few years (version 3.0 I believe of Firefox). But I didn't see any links to a solution or explanation of the problem.
Any advise on how to debug this?
Thanks in advance.
(I appoligize if this has already been addressed somewhere else. My search attempts did not yield any relevant hits.)
EDIT: marked as solved
Last edited by bsilbaugh (2012-03-14 23:23:52)

I recently did a full system update, which includes a kernel upgrade (from 3.0 to 3.2), and the symptoms have disappeared. Firefox and Thunderbird appear to be functioning normally.
It's still not clear what was causing the original problem. I guess I'll just have to live with the mystery.

Firefox crashes on startup, including safe mode.

Sometimes, for about an hour/two hour block, Firefox (and Thunderbird) while crash within a few seconds of starting up. This includes starting in safe mode, and often before I can attempt to restore or start new session. Often it will work fine, but sometimes I will click a link or attempt to go back a page and the pinwheel will come up for a couple minutes then it crashes, and will do so for the next couple hours. I've re-downloaded Firefox, it still happens. Only Plug-in that's out of date is Silverlight, the rest are either up to date or unknown. What can I do?

Your Crash Report:-https://crash-stats.mozilla.com/report/index/30c03086-29a8-46c8-bd45-902f12111118 
Firefox 7.0.1 Crash Report [@ TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) ] 
your crashreport say that you are using Firefox 7, please upgrade your browser to Firefox 8 and check
* getfirefox.com

Firefox and Thunderbird are suddenly not accepting keyboard input

Keyboard shortcuts still work just input in any kind of input field fails so I can still use ctrl+C / CTRL+V to somewhat use firefox and Thunderbird But all input fields are completely unresponsive to keyboard input
The problem suddenly arose while I was browsing.
I have the same issue on all program's based on the Gecko engine and I confirmed them so far in Firefox, waterfox, instantbird, thunderbird and fossamail. However chromium / windows / basically everythign n
To fix it I tried the following:
Restarting firefox
Restarting firefox in savemode
Rebooting
Changing the keyboard layout in windows
Using a different keyboard
Again rebooting
Pressing F7 to check for caret mode which was disabled
pressing winkey + F9 (Whatever that does)
I am running windows 8.1(x64)

Solved, Changing the keyboard layout again and rebooting fixed it. I tried using the on screen keyboard which worked so I changed the keyboard layout again and rebooted and now it works just fine. I still wonder what caused a Gecko wide issue like this?

Firefox and Thunderbird creates CGLog files in /tmp on my Mac. It contains a lot of info related to keyboard and mouse (keys, scrolls, clicks!) I am concerned!

These files mostly contains following lines:
Firefox and Thunderbird creates CGLog files in /tmp on my Mac. It contains a lot of info related to keyboard and mouse (keys, scrolls, clicks!) I am concerned!
--- flushing event log at XXXX.XXXXXXXX ---
432138.5090574 (Firefox): CGSGetNextEventRecordInternal: XXXX.XXXXXX loc (-XXXX, XXXX) conn 0xXXXXX MouseMoved win 0xXXXX (click 1)
and the most scaring:
XXXX.XXXXX (Firefox): CGSGetNextEventRecordInternal: XXXX.XXXXX loc (xxx.xx, xxx.xx) conn 0xXXX KeyDown win 0x0 flags 0xa00100 set 252 char 63233; key 125 data -2303 special 0 repeat 0 keybd 44
Why it happens? Is it dangerous? How can I turn it off?
I saw that on the latest Firefox release for Mac and on Firefox ESR 31.2.0 for Mac
I saw that on Thunderbird release for Mac 31.2.0

You can start with this;
'''[https://support.mozilla.org/en-US/forums/support-forum-contributors/710576 Possible Mal-Ware Scan For Macs]''' {web link}

Why won't my g4 desktop come on. I was trying to boot in safe mode and it would not go in safe mode. It won't come back on anymore. Can some tell me what to do.

Why won't my g4 desktop come on. I was trying to boot in safe mode and it would not go in safe mode. It won't come back on anymore. Can some tell me what to do.

Try Single User mode (Command+S while starting up).
Then, run fsck.
At the command-line prompt type:
/sbin/fsck -fy
Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
When fsck reports that your volume is OK, typerebootat the prompt and then press Return.
Your computer should start up normally and allow you to log in.
http://support.apple.com/kb/TS1417

KDE4 firefox and thunderbird already running??

Hi,
I decided to try out the new KDE4 from extra. Looks great. I have a few questions;
where can you change the wallpaper?
Where can you specify a location for the executable for an application and have it show up in the menu system?
I initially ran firefox and thunderbird and later when I went to restart them the system says they are already running and to either close the window or reboot. Anyway I tried going into icewm thru the KDM login and I get the same. If I go into icewm thru startx they work fine. I have examined the 'ps xau' output but cant find any leftover processes. Any ideas??
Thanks

I have tried the mplayerthumbs, the AUR build is now flagged old as it doesn't work with kde4.1. I'm also stuck getting the source to compile (see http://www.kdemod.ath.cx/bbs/viewtopic.php?id=931 )
As far as getting data dvd's to mount in dolphin, add this line to /etc/fstab
/dev/sr0 /media/dvdrom auto ro,user,noauto,unhide 0 0
then create the directory (mkdir /mnt/dvdrom)
my /etc/X11/xorg.conf changes
My original xorg was generated with hwd and worked find with kde3, but aaditions were needed to get kde4 to display correctly and get the proportions right .I have a 1024x768 screen so I needed to change my DPI to 75 also changed my default depth to 24, see the xorg arch wiki. Cuttings from my /etc/X11/xorg.conf below
Section "Monitor"
Identifier "Monitor0"
Option "DPMS" "true"
# HorizSync 28.0 - 78.0 # Warning: This may fry very old Monitors
HorizSync 28.0 - 96.0 # Warning: This may fry old Monitors
VertRefresh 50.0 - 75.0 # Very conservative. May flicker.
# VertRefresh 50.0 - 62.0 # Extreme conservative. Will flicker. TFT default.
DisplaySize 346 260 # 75dpi 1024x768 !!ADDED THIS LINE!!
# Default modes distilled from
Section "Screen"
Identifier "Screen0"
Device "Card0"
Monitor "Monitor0"
DefaultColorDepth 24 # !!ADDED THIS LINE!!
SubSection "Display"
Last edited by foggybrain (2008-08-01 16:39:47)

I accidentally uninstalled firefox and thunderbird whilst cleaning. can i reinstall or recover my hotmail and gmail emails?

I accidentally uninstalled both firefox and thunderbird during a clean up. I am now trying to reciver my previous hotmail and gmail emails. Having used Outlook and re set my email accounts it has synched and 'pulled' up emails from gmail back to August and Hotmail back a month.
Is there any way of recovering the older emails?

Re-install Thunderbird, add the accounts again.
We don't know if you were using POP or IMAP.
IMAP will show you any messages on the server.
POP would have stored messages on your computer. You could recover these by importing the mailbox files for the previous instance of the account, so long as your "clean up" didn't also remove the profile.
Information about the profile:
https://support.mozilla.org/en-US/kb/profiles-tb
This add-on can help import old mailboxes:
https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

Firefox and Thunderbird open but won't display properly after update

I know that I'm supposed to check all the updates carefully, and do it frequently, but the other day I realized that I'd forgotten and there were about 150 new packages and I let them install without looking much. Not that I can find anything about anyone else having this problem.
What happens:
Both programs open without any errors. The title bars look normal, and the rough shape of the toolbars is there, but instead of recognizable words or shapes, there are black and white and sometimes grey, blue, or orange dots and bars. I'll try to get a screenshot soon.
Information about my computer:
ThinkPad T42, about six years old, can provide more info if needed
window manager is Openbox
Things which I have tried:
updating system again
restarting
removing firefox and installing it again
looking on archlinux.org for a package which is required by both firefox and thunderbird and was recently updated, finding glib2, downgrading it (didn't work and pacman said it broke some other updated things so I put it back)
edit in case anyone finds this in search
An update fixed it. I don't know how or why.
Last edited by icosahedron (2010-09-03 23:39:54)

Archive & Install should preserve all your user data... APPs, Music, Documents, etc.
The only/best way to retrieve data from a dead from a bad HD, other than DiskWarrior being able to likely fix things nothing else can, is one of these...
http://subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=74
http://www.versiontracker.com/dyn/moreinfo/macosx/1133
This one let's you test it's ability brgore buying!
Oh, you'll need an externa' or another HD to write the info to.

Firefox crashes constantly even in safe mode

Crashes began before upgrading to 8.0.1 and now continue.
Crashes constantly even in safe mode.
Have updated firefox and plugins.
Have run malwarebytes and superantispyware.
Crashes while surfing with no discernible pattern and then often crashes once or twice on restart of firefox.

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

Firefox (and thunderbird) crashing repeatedly. Tried in safe mode, all plugins disabled, hardware accelration is off.

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