Firefox blocks sites certificate not trusted

I reset firefox to try and cure a email printing issue where firefix was printing all emails in tiny font. After the reset firefox would not access sites like google because the certificate was not trusted. I tried turning off my security system - Norton - but that didn't correct the problem. I also reinstalled firefox but the problem persisted. Also made sure that I had the proper time set in the computer. I'm using IE to get my emails and access sites that firefox is blocking me from but would like to cure the firefox issue.

hello, a possible solution depends on different factors:
* what is the '''error code''' shown under ''technical details'' on the error page?
in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):
* which '''issuer information''' does the certificate contain?
thank you!
[["This Connection is Untrusted" error message appears - What to do]]

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    Hi,
    I am trying to invoke Axis soap call from webshpere (my requirement is to trust all certificates), but getting certificate not trusted exception. Appreciate any suggestions for fixing this issue.
    Code:
    public String transport(String strMessage, String strParticipantUrl, String methodName, String keyStorePwd) throws RouterException {
         String result = null;
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                   LOGGER.info("setting ssl status to debug");
                   System.setProperty("javax.ssl.debug", "all");
                   String proxyHost = FundTransferUtil.getProperty("PROXY.HOST");
                   String proxyPort = FundTransferUtil.getProperty("PROXY.PORT");
                   String username = FundTransferUtil.getProperty("PROXY.USER");
                   String password = FundTransferUtil
                   .getProperty("PROXY.PASSWORD");
                   if (proxyHost != null && !"".equals(proxyHost)) {
                   System.setProperty("proxySet", "true");
                   System.setProperty("http.proxyHost", proxyHost);
                   if (proxyPort != null && !"".equals(proxyHost)) {
                        System.setProperty("http.proxyPort", proxyPort);
                   if (username != null && !"".equals(username)) {
                        System.setProperty("http.proxyUser", username);
                   if (password != null && !"".equals(password)) {
                        System.setProperty("http.proxyPassword", password);
                   String keyStoreLocation = FundTransferUtil
                   .getProperty("KEYSTORE_LOCATION");
                   String keystore = keyStoreLocation + "/"
                   + FundTransferConstants.KEYSTORE_FILE_NAME;
                   String storetype = FundTransferConstants.KEYSTORE_FILE_TYPE;
                   String][ props = {
                   { FundTransferConstants.TRUST_STORE, keystore, },
                   { FundTransferConstants.KEY_STORE, keystore, },
                   { FundTransferConstants.KEY_STORE_PWD, keyStorePwd, },
                   { FundTransferConstants.KEY_STORE_TYPE, storetype, },
                   { FundTransferConstants.TRUST_STORE_PWD, keyStorePwd, }, };
                   // Commented loading the keystore to test outbound calls
                   /*for (int index = 0; index < props.length; index++)
                   System.getProperties().setProperty(propsindex[0],
                   propsindex[1]);*/
                   // Commented all trusting trust manager
                   /*LOGGER.info("Creating TrustManager...");
                   TrustManager] trustAllCerts = new TrustManager[ { new X509TrustManager() {
                   public java.security.cert.X509Certificate[] getAcceptedIssuers() {
                   LOGGER.info("Acception all issuers");
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                   java.security.cert.X509Certificate[] certs,
                   String authType) {
                   LOGGER.info("checkClientTrusted method");
                   public void checkServerTrusted(
                   java.security.cert.X509Certificate[] certs,
                   String authType) {
                   LOGGER.info("checkServerTrusted method");
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                        LOGGER.info("Creating SSLContext...");
                        SSLContext sc = SSLContext.getInstance("SSL");
                        LOGGER.info("Created SSLContext..." + sc);
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                        new java.security.SecureRandom());
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                        LOGGER.info("sslDefaultSocketFactory......"
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                        .getSocketFactory());
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                        + sc.getSocketFactory());
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         LOGGER.error(ex.getMessage());
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              FundTransferConstants.QNAME_TYPE);
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              FundTransferConstants.BODY_NAMESPACE_VALUE,
              methodName));
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              .equalsIgnoreCase(methodName)) {
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    System Error:
    12/7/07 13:43:41:639 EST 000000bb SystemErr R AxisFault
    faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
    faultSubcode:
    faultString: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not Trusted
    faultActor:
    faultNode:
    faultDetail:
    {http://xml.apache.org/axis/}stackTrace: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not Trusted
    at com.ibm.jsse2.bx.a(bx.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java:473)
    at com.ibm.jsse2.w.a(w.java(Compiled Code))
    at com.ibm.jsse2.w.a(w.java(Compiled Code))
    at com.ibm.jsse2.v.a(v.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java(Compiled Code))
    at com.ibm.jsse2.by.l(by.java(Compiled Code))
    at com.ibm.jsse2.by.startHandshake(by.java(Compiled Code))
    at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:224)
    at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:157)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:114)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:180)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2564)
    at org.apache.axis.client.Call.invoke(Call.java:2553)
    at org.apache.axis.client.Call.invoke(Call.java:2248)
    at org.apache.axis.client.Call.invoke(Call.java:2171)
    at org.apache.axis.client.Call.invoke(Call.java:1691)
    at com.dtcc.insurance.fundtransfer.transport.TransportHandler.transport(TransportHandler.java:245)
    at com.dtcc.insurance.fundtransfer.router.MessageRouter.transport(MessageRouter.java:112)
    at com.dtcc.insurance.fundtransfer.controller.MessageController.processMessage(MessageController.java:155)
    at com.dtcc.insurance.fundtransfer.service.FundTransferServiceImpl.fundTransferRequest(FundTransferServiceImpl.java:88)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
    at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:402)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:309)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1572)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:762)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3174)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:253)
    at com.ibm.ws.webcontainer.VirtualHost.handleRequest(VirtualHost.java:229)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1970)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:114)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:472)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:411)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:288)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:950)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:582)
    at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1704)
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java(Compiled Code))
    Caused by: java.security.cert.CertificateException: Certificate not Trusted
    at com.ibm.jsse.bi.a(Unknown Source)
    at com.ibm.jsse.bi.checkServerTrusted(Unknown Source)
    at com.ibm.jsse2.ba.checkServerTrusted(ba.java:16)
    ... 57 more
    12/7/07 13:43:41:640 EST 000000bb SystemErr R AxisFault
    faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
    faultSubcode:
    faultString: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not Trusted
    faultActor:
    faultNode:
    faultDetail:
    {http://xml.apache.org/axis/}stackTrace: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not Trusted
    at com.ibm.jsse2.bx.a(bx.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java:473)
    at com.ibm.jsse2.w.a(w.java(Compiled Code))
    at com.ibm.jsse2.w.a(w.java(Compiled Code))
    at com.ibm.jsse2.v.a(v.java(Compiled Code))
    at com.ibm.jsse2.by.a(by.java(Compiled Code))
    at com.ibm.jsse2.by.l(by.java(Compiled Code))
    at com.ibm.jsse2.by.startHandshake(by.java(Compiled Code))
    at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:224)
    at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:157)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:114)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:180)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2564)
    at org.apache.axis.client.Call.invoke(Call.java:2553)
    at org.apache.axis.client.Call.invoke(Call.java:2248)
    at org.apache.axis.client.Call.invoke(Call.java:2171)
    at org.apache.axis.client.Call.invoke(Call.java:1691)
    at com.dtcc.insurance.fundtransfer.transport.TransportHandler.transport(TransportHandler.java:245)
    at com.dtcc.insurance.fundtransfer.router.MessageRouter.transport(MessageRouter.java:112)
    at com.dtcc.insurance.fundtransfer.controller.MessageController.processMessage(MessageController.java:155)
    at com.dtcc.insurance.fundtransfer.service.FundTransferServiceImpl.fundTransferRequest(FundTransferServiceImpl.java:88)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
    at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:402)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:309)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1572)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:762)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3174)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:253)
    at com.ibm.ws.webcontainer.VirtualHost.handleRequest(VirtualHost.java:229)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1970)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:114)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:472)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:411)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:288)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:950)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:582)
    at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1704)
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java(Compiled Code))
    Caused by: java.security.cert.CertificateException: Certificate not Trusted
    at com.ibm.jsse.bi.a(Unknown Source)
    at com.ibm.jsse.bi.checkServerTrusted(Unknown Source)
    at com.ibm.jsse2.ba.checkServerTrusted(ba.java:16)
    ... 57 more
    javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not Trusted
    at org.apache.axis.AxisFault.makeFault(AxisFault.java:129)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:131)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:180)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2564)
    at org.apache.axis.client.Call.invoke(Call.java:2553)
    at org.apache.axis.client.Call.invoke(Call.java:2248)
    at org.apache.axis.client.Call.invoke(Call.java:2171)
    at org.apache.axis.client.Call.invoke(Call.java:1691)
    at com.dtcc.insurance.fundtransfer.transport.TransportHandler.transport(TransportHandler.java:245)
    at com.dtcc.insurance.fundtransfer.router.MessageRouter.transport(MessageRouter.java:112)
    at com.dtcc.insurance.fundtransfer.controller.MessageController.processMessage(MessageController.java:155)
    at com.dtcc.insurance.fundtransfer.service.FundTransferServiceImpl.fundTransferRequest(FundTransferServiceImpl.java:88)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
    at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:402)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:309)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1572)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:762)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3174)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:253)
    at com.ibm.ws.webcontainer.VirtualHost.handleRequest(VirtualHost.java:229)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1970)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:114)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:472)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:411)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:288)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:950)
    at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:582)
    at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1704)
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.java(Compiled Code))
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java(Compiled Code))
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    at com.ibm.jsse2.bx.a(bx.java(Compiled Code))
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