Firefox cannot receive apple itunes store

I cannot access apple itunes store or radio stations on my PC.
this is a new problem that I have never experienced before. My internet provider says it's not my connection and apple says it's not
a problem on their end. I checked my firewalls, and itunes isn't blocked there. So I'm not sure what is causing this error to occur.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

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