Firefox constantly crashes even with almost all extentions disabled.

For months now Firefox has been crashing regularly. This seems to happen most when I am on pages like Google Images or Google Maps. Each time this happens I get the screen to restart Firefox and submit a crash report. After that process the "this is embarrassing" screen comes up but the tabs listed are old, sometimes by several days. I have disabled nearly every extension / plug-in. I am tired of having to babysit this program. It is a browser and I am just trying to browse the internet. I am not a user with a ton of extensions or other add-ins to Firefox. I use it almost "out of the box". I have had to reset Firefox in the past and I have had times where I have lost all of my open tabs. I am just about to the point of dumping Firefox for a browser which actually works. Firefox has become a very frustrating program to use. It is a browser. The user should not have to bend over backwards to keep it working.
I use Windows Vista Ultimate. I am submitting this from a different computer since Firefox just opens for a minute then crashes over and over and over again.

We need to see your crash reports from your other computer where Firefox is having the issue.
I don't know what OS the other computer is running but I'll put instructions for both Mac and Windows.
<b>Windows</b>
Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
<b>Mac</b>
#'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.

Similar Messages

  • Need help with Firefox constantly crashing. Here is one of my crash reports 9df1066e-d25d-44fa-b05f-7d22e2110713. They all have this signature "_de_casteljau."

    Firefox constantly crashing no matter what site I go to. Here are my crash reports - you can see the times and dates are pretty frequent.
    Only 1 module doesn't have a version number, but doing google search there are ton of results for this file.
    Google searched, checked for updates for firefox, add-ons, java, and flash..i've added these add-ons AdBlock, IE Tab, Webmail, and a theme(LavaFox V1 1.3.3).
    Ran virus scans and nothing.

    The crashes seem to be related to garbage collection (i.e. cleanup 'unused' memory, but in this case the memory may still be in use) and such crashes are hard to diagnose.
    Do a malware check with some malware scanning programs on the Windows computer.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
    *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    *http://www.superantispyware.com/ - SuperAntispyware
    *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
    *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    *http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • My MacBook has become too slow with almost all the applications and with Mail it it worst. Almost like hang.

    I am using MacBook with 4GB RAM and 500GB hard disc, 2.26GHz CPU, Mountain Lion OS. The machine has become so slow it hamperes lots of work as with almost all the application it beclome unresponsive and hang like.
    Also disc permission changes over the period of time and need to clean it. After clean it, it improves a bit but the Mail function which is ridiculously slow. Address book never function to remove duplicate.
    Kindly ifnorm the solution if anybody have.

    If you do a safe boot, holding the shift key down while booting, do you have the performance issues? If not, check your login items as well as any software listed at the bottom of the System Preferences pane. A software incompatibility could cause performance issues. Note a safe start will take longer than a normal start.

  • Firefox keeps crashing even in safemode and with new profile.

    Firefox started crashing every minute or so after a recent Windows update (coincidence). After trying the following procedures (see below), creating a new profile solves the problem until I select "Automatically add" on this page, so the problem must be related to running scripts. (it also means I can't automatically add my troubleshooting information)
    These are the procedures I attempted after the problem started which did NOT fix the problem:
    Uninstalled most recent Windows updates.
    Disabled Networxs and Spybot.
    Ran Firefox in safe mode.
    Run full virus scan (Malwarebytes).
    Reinstalled Firefox.
    System restore to before most recent Windows updates.
    System restore to last week (problem only started yesterday).
    Re-reinstalled Firefox.
    (note: my drivers are all up to date)
    Created a new profile which this allows me to browse without crashing until (as far as I can tell) Firefox attempts to run certain scripts. In the old profile Firefox crashes within two minutes even if I do nothing except open the browser and leave it alone.
    Given that the problem persisted even in safe mode the problem must not be add-on related. And since Firefox still crashes with a new profile is must not be a configuration conflict. But it also pesists after a system restore and being reinstalled, so it must be something Firefox uses outside of the profile files that isn't an add on and isn't overwritten.
    I don't want to do a complete clean install because that would mean losing my history, passwords, customized add-ons (user dictionary, AdBlock scripts, NoScript allow/block list, etc.), bookmarks (I realise I can recover those), and custom about:config lines. It was working fine two days ago so it has to be something that auto-updates in the background because I have all updates (Firefox, Windows, etc.) set to manual exactly so I can avoid nasty surprises like this one.
    Any help in resolving this issue so I don't have to start again from scratch and lose literally years of customization would be greatly appreciated.

    Note that safe mode does not disable plugins (only add-ons). The issue here is most likely a corrupt plugin. It looks like you have a lot of plugins installed, including some known to be very problematic. Specifically these ones:
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    Questrade IQ Edge detector plugin
    Citrix Online App Detector Plugin
    Coupons, Inc. Coupon Printer Plugin
    NPWLPG
    In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
    ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
    (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
    ;[[Image:aboutcrashesFx29|width=500]]
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • Firefox Constantly Crashes

    My Firefox (Aurora) Updated To The Most Recent version Constantly Keeps Crashing! I have Gone Through All Of The Forums And Tried All of The Suggestions Of Turning The Hardware Acceleration Off And Starting it In Safe Mode, Updating Graphics drivers, Clearing The Cache, And The Profiles, But It Constantly Crashes, Sometimes Straight Away Form When I Load It, And Most of The Time Flash Crashes Along With it, (I've Reinstalled And Checked That And It Seems To be Fine, But No Cigar) It Also Crashes On The Stable Firefox And The Firefox Beta.
    Here's The Most Recent Crash Report:
    AdapterDeviceID: 0x68d9
    AdapterVendorID: 0x1002
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:23.0a2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.4
    AvailablePageFile: 14301761536
    AvailablePhysicalMemory: 6468890624
    AvailableVirtualMemory: 3668553728
    BuildID: 20130601004016
    CrashTime: 1370124653
    EMCheckCompatibility: true
    InstallTime: 1370101648
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68d9, AdapterSubsysID: 00000000, AdapterDriverVersion: 12.104.0.0
    Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x68e1, AdapterSubsysID2: 30001787, AdapterDriverVersion2: 12.104.0.0D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: aurora
    SecondsSinceLastCrash: 1264
    StartupTime: 1370124406
    SystemMemoryUsePercentage: 24
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 4294836224
    URL: https://www.facebook.com/
    Vendor: Mozilla
    Version: 23.0a2
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 :
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP Service Provider : 2 : 1 :
    RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 2 : 2 :
    This report also contains technical information about the state of the application when it crashed.

    Here, I have Several:
    bp-37980705-9581-4be7-9d49-4aaca2130602 02/06/2013 02:22
    bp-96bbde2f-1271-45f6-a5a1-d167b2130602 02/06/2013 02:05
    bp-6ce53303-836f-4af1-8dab-ffeac2130602 02/06/2013 02:00
    bp-bdf76484-e74d-4831-8b6e-232672130602 02/06/2013 01:40
    bp-86efe158-aa55-428f-8af5-794f22130602 02/06/2013 01:39
    bp-38b1577f-f734-4964-8ba4-81afe2130602 02/06/2013 01:39
    bp-9e2eb240-2e97-4395-b6dd-219b72130602 02/06/2013 01:31
    bp-c023a033-3102-4ac0-afe5-2a40d2130602 02/06/2013 01:13
    bp-44f80dbd-247f-4783-8fcd-e56a82130602 02/06/2013 01:12
    bp-5a0a3c41-8a0d-46ec-9aa6-fec532130602 02/06/2013 01:04
    bp-68ff0e3b-411c-4170-bf50-30d2a2130601 01/06/2013 23:31
    bp-0977b203-d1d9-400a-863a-bc5c42130601 01/06/2013 23:19
    bp-dc966082-3084-4fbd-aade-421452130601 01/06/2013 23:11
    bp-64977c19-3c40-4409-aaa9-94f402130601 01/06/2013 22:49
    bp-2bc1fdac-5834-4bd2-889a-42d962130601 01/06/2013 22:41
    bp-1872cf89-2deb-45f8-9b98-654232130601 01/06/2013 22:22
    bp-78af1beb-7a77-4c1c-9ecb-4c2782130601 01/06/2013 22:22
    bp-fedc0d47-9765-45bb-bf40-484872130601 01/06/2013 19:10
    bp-64b62768-7283-4f64-a4c1-483cf2130601 01/06/2013 17:19
    bp-241b9961-4e8f-4aa6-af99-6dd782130601 01/06/2013 16:38
    bp-57436421-1f25-4841-ae6d-c61bc2130601 01/06/2013 15:58
    bp-ff9d7441-187d-43c2-a2ee-a8b902130531 01/06/2013 00:09
    bp-166a99ca-30fc-4199-a1a7-4e93c2130531 31/05/2013 19:52
    bp-8b86d5d2-72df-49f8-a680-5f56e2130531 31/05/2013 19:49
    bp-61bec686-2157-4714-b700-054032130531 31/05/2013 19:04
    bp-71e42a44-4c54-4248-8dd1-9dc242130531 31/05/2013 17:03
    bp-164d210e-b19b-479c-8966-7c45b2130530 30/05/2013 21:11
    bp-8e3f7bd7-dc32-4a57-a77e-dd74d2130530 30/05/2013 17:16
    bp-13a79d48-a7cc-47fc-9af9-17cd82130530 30/05/2013 16:31
    bp-92687177-c400-4fa3-8cfe-c94762130530 30/05/2013 16:30
    bp-1703c53b-f5bc-4434-adcf-3a3882130530 30/05/2013 16:30
    bp-9536249c-c96f-4fee-88cc-142752130530 30/05/2013 15:49
    bp-0eafe718-08a8-4f12-a250-a5f4d2130530 30/05/2013 15:33
    bp-f4cafea6-3371-42b5-9724-49d4e2130530 30/05/2013 15:11
    bp-f61a9124-509b-4c15-8cbf-08a8f2130530 30/05/2013 14:54
    bp-44c87ee1-9597-4840-974a-a171d2130530 30/05/2013 12:23
    bp-a93d8b18-3f24-4f12-94ca-1621d2130530 30/05/2013 12:20
    bp-e3ecc452-1db9-4010-9cfd-ebbc62130530 30/05/2013 11:25
    bp-ba8c8d63-c95d-406e-85ca-469972130529 29/05/2013 23:05
    bp-a6108021-2e68-4f17-b122-4d5192130529 29/05/2013 22:14
    bp-5a5d192c-4f09-49a7-89bc-6f2a12130529 29/05/2013 22:14
    bp-b8d45b97-7a0c-4434-bfd0-182502130529 29/05/2013 22:14
    bp-5533a683-b48f-44bb-b34e-01d9f2130529 29/05/2013 22:14
    bp-576be9a0-66e5-41bf-9c15-09d422130529 29/05/2013 22:14
    bp-d50f4e2a-0e81-46e8-af1d-ecfb92130529 29/05/2013 22:14
    bp-7d96250a-00c5-4486-892d-7920d2130529 29/05/2013 22:14
    bp-e999da10-55d7-4cbb-bf8e-3e40b2130529 29/05/2013 22:14
    bp-2ac54759-f515-488d-80f3-24c542130529 29/05/2013 22:13
    bp-270a549f-7cbc-4962-b90b-90f8a2130529 29/05/2013 22:13
    bp-592d88c5-277f-4b47-9516-ddac92130529 29/05/2013 22:13
    bp-c495d45a-b9a2-4203-aeaa-65a112130529 29/05/2013 21:51
    bp-92acc9aa-b6e9-4e03-9029-dd8fa2130529 29/05/2013 21:51
    bp-4243ffbc-59df-4334-bdf5-541f62130529 29/05/2013 21:35
    bp-e2285de8-63f6-4eb9-95a3-a10072130529 29/05/2013 21:33
    bp-c4797b7c-c9cb-49b5-85e9-3ef582130529 29/05/2013 21:24
    bp-d73dd56e-4448-430d-96cb-2fadf2130529 29/05/2013 21:22
    bp-1bc02e62-9bd5-4630-832c-affdb2130529 29/05/2013 21:22
    bp-487a367e-6a66-4687-9f44-27fd92130529 29/05/2013 21:09
    bp-1979a296-b90f-440d-be3b-0349f2130528 28/05/2013 22:14
    bp-b64ce150-6260-4807-b10f-bedfe2130528 28/05/2013 22:14
    bp-b18f9a84-c175-4c15-b847-bd61b2130528 28/05/2013 22:14
    bp-2b7b333b-c67b-45f6-8eef-b0a492130528 28/05/2013 21:52
    bp-e2a61b64-7dae-4a3c-9ee6-e1b902130528 28/05/2013 21:52
    bp-46656d40-22ae-4796-8bf8-ddd1d2130528 28/05/2013 21:48
    bp-2ec01bdf-c47d-4741-8a9e-cdb7f2130528 28/05/2013 21:07
    bp-2dadff6d-fa16-456d-a953-7da582130528 28/05/2013 21:07
    bp-c52c4217-4766-4e62-94d6-eb3632130528 28/05/2013 18:02

  • Firefox constantly crashes randomly in/out of safemode

    Firefox is unusable as it constantly crashes on my WinXP system. Version of Firefox = 7.0.1. Issue started happening a few versions ago. Crashes occur in safemode as well and with all extensions and addon's disabled.

    upgrade your browser to Firefox 8 and check
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  • Any advice, Firefox keeps crashing, even after running it in safe mode, re-installing, and resetting it.

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    Quote: ''I ran the sessions in safe mode and it did not crash, so it is not my add-ons.''
    If Firefox didn't crash in Safe Mode then it is likely caused by an extension.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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  • Firefox constantly crashing to desktop or freezing when on YouTube

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    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
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    [[Image:aboutcrashesFx29|width=520]]
    <br><br>
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • Firefox constantly crashing with Windows 7

    My computer was upgraded about a week ago with a new hard drive, new version of Windows (7 64 bit) installed on it, and everything else newly installed and up to date as far as I know, including the latest version of Firefox (26.0). Prior to this I had been using Firefox on XP without issue, but now with Windows 7, Firefox crashes multiple times a day. I did not have this problem before. It doesn't seem to matter what kind of page I'm on when it crashes. All I know is it's becoming almost pointless to use because I don't know how long it will work before it crashes again. I love Firefox and want to be able to use it normally! Here is a list of the crashes. Please help!
    <pre><nowiki>bp-65c7f594-5cfd-49a4-a9df-a85af2140103 1/3/2014 11:01 AM
    bp-b547fd7d-06aa-4282-9531-fb2292140103 1/3/2014 10:45 AM
    bp-5faf0251-39df-4755-a5ae-b3dd12140103 1/3/2014 2:24 AM
    21221097-efac-4885-9a8f-9cbbd9319fe6 1/2/2014 5:32 PM
    2ed2c678-09bf-4389-9e22-c632acd17615 1/1/2014 11:52 PM
    bp-359a0581-765c-4eeb-8f1a-9995e2140102 1/1/2014 11:00 PM
    bp-4405c07e-ecc3-4ff1-876c-6dab32140102 1/1/2014 10:54 PM
    bp-9f1cbb01-a9dd-4491-8a0a-8c6d42140102 1/1/2014 10:41 PM
    895a103b-42d0-4316-b1d2-8df7012af896 1/1/2014 9:14 PM
    bp-2435829a-de57-4f37-bc7e-1e7a22140101 12/31/2013 9:42 PM
    136128a4-261e-481f-8aa4-49b3260fa17c 12/31/2013 6:07 PM
    bp-480cdc31-f58a-4813-8000-6d5002131231 12/30/2013 8:37 PM
    83d5e360-ae83-4027-ae2d-890dce295cf2 12/30/2013 5:11 PM
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    bp-93a747c6-0e28-46e3-8e31-801582131230 12/30/2013 2:59 PM
    bp-f4f4bbfe-f478-4c08-9a14-3cbda2131230 12/30/2013 2:44 PM
    bp-3c9b4f0f-000a-4c7a-9aef-e67b42131230 12/30/2013 2:41 PM
    bp-baf0d136-e79c-4c9f-a7f0-357f42131230 12/30/2013 2:02 PM
    bp-381fa457-87f7-4e10-ac93-104132131230 12/29/2013 9:22 PM
    bp-b291eeb5-e5a1-4b9e-9286-98f2a2131229 12/29/2013 1:29 AM
    </nowiki></pre>

    Okay, tried having it in safe mode but it crashed again. Here's the report for that one:
    bp-657e3d50-122c-4145-b19a-2a5782140104 1/3/2014 9:40 PM

  • As soon as I open Firefox it crashes, even in safe mode. I've tried all the options to fix the problem but to no avail. My crash report number is: 1326236186. I hope this helps!

    Firefox crashes as soon as I click on the icon. Even in safe mode. I've tried all options of resolving this problem but nothing is working. I really hate using Safari and Chrome. Please help!

    Scan your computer in safe mode for bots, malware, trojan's and viruses. Remove any Found and reboot. If Problem still exists, go to control panel, add/remove programs remove firefox. and then download and reinstall firefox. Remember to always close as many running programs like messangers and widgetts when installing any program. This should fix your problem. only other option is to do a system restore to when you were not having any problems, this works 90% of time.

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