Firefox constantly crashing to desktop or freezing when on YouTube

So every day, multiple times Firefox Nightly either crashes to the crash report, stops responding, or on rare occasions freezes my whole computer causing me to restart. The thing is, this only seems to happen when im on YouTube. Also, while on YouTube, videos that are in full screen mode sometimes freeze and when i try to exit out full screen mode the Firefox window goes black but i can still do stuff like pause and play, i just cant see.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Similar Messages

Firefox Constantly Crashes

My Firefox (Aurora) Updated To The Most Recent version Constantly Keeps Crashing! I have Gone Through All Of The Forums And Tried All of The Suggestions Of Turning The Hardware Acceleration Off And Starting it In Safe Mode, Updating Graphics drivers, Clearing The Cache, And The Profiles, But It Constantly Crashes, Sometimes Straight Away Form When I Load It, And Most of The Time Flash Crashes Along With it, (I've Reinstalled And Checked That And It Seems To be Fine, But No Cigar) It Also Crashes On The Stable Firefox And The Firefox Beta.
Here's The Most Recent Crash Report:
AdapterDeviceID: 0x68d9
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:23.0a2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.4
AvailablePageFile: 14301761536
AvailablePhysicalMemory: 6468890624
AvailableVirtualMemory: 3668553728
BuildID: 20130601004016
CrashTime: 1370124653
EMCheckCompatibility: true
InstallTime: 1370101648
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68d9, AdapterSubsysID: 00000000, AdapterDriverVersion: 12.104.0.0
Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x68e1, AdapterSubsysID2: 30001787, AdapterDriverVersion2: 12.104.0.0D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: aurora
SecondsSinceLastCrash: 1264
StartupTime: 1370124406
SystemMemoryUsePercentage: 24
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://www.facebook.com/
Vendor: Mozilla
Version: 23.0a2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.

Here, I have Several:
bp-37980705-9581-4be7-9d49-4aaca2130602 02/06/2013 02:22
bp-96bbde2f-1271-45f6-a5a1-d167b2130602 02/06/2013 02:05
bp-6ce53303-836f-4af1-8dab-ffeac2130602 02/06/2013 02:00
bp-bdf76484-e74d-4831-8b6e-232672130602 02/06/2013 01:40
bp-86efe158-aa55-428f-8af5-794f22130602 02/06/2013 01:39
bp-38b1577f-f734-4964-8ba4-81afe2130602 02/06/2013 01:39
bp-9e2eb240-2e97-4395-b6dd-219b72130602 02/06/2013 01:31
bp-c023a033-3102-4ac0-afe5-2a40d2130602 02/06/2013 01:13
bp-44f80dbd-247f-4783-8fcd-e56a82130602 02/06/2013 01:12
bp-5a0a3c41-8a0d-46ec-9aa6-fec532130602 02/06/2013 01:04
bp-68ff0e3b-411c-4170-bf50-30d2a2130601 01/06/2013 23:31
bp-0977b203-d1d9-400a-863a-bc5c42130601 01/06/2013 23:19
bp-dc966082-3084-4fbd-aade-421452130601 01/06/2013 23:11
bp-64977c19-3c40-4409-aaa9-94f402130601 01/06/2013 22:49
bp-2bc1fdac-5834-4bd2-889a-42d962130601 01/06/2013 22:41
bp-1872cf89-2deb-45f8-9b98-654232130601 01/06/2013 22:22
bp-78af1beb-7a77-4c1c-9ecb-4c2782130601 01/06/2013 22:22
bp-fedc0d47-9765-45bb-bf40-484872130601 01/06/2013 19:10
bp-64b62768-7283-4f64-a4c1-483cf2130601 01/06/2013 17:19
bp-241b9961-4e8f-4aa6-af99-6dd782130601 01/06/2013 16:38
bp-57436421-1f25-4841-ae6d-c61bc2130601 01/06/2013 15:58
bp-ff9d7441-187d-43c2-a2ee-a8b902130531 01/06/2013 00:09
bp-166a99ca-30fc-4199-a1a7-4e93c2130531 31/05/2013 19:52
bp-8b86d5d2-72df-49f8-a680-5f56e2130531 31/05/2013 19:49
bp-61bec686-2157-4714-b700-054032130531 31/05/2013 19:04
bp-71e42a44-4c54-4248-8dd1-9dc242130531 31/05/2013 17:03
bp-164d210e-b19b-479c-8966-7c45b2130530 30/05/2013 21:11
bp-8e3f7bd7-dc32-4a57-a77e-dd74d2130530 30/05/2013 17:16
bp-13a79d48-a7cc-47fc-9af9-17cd82130530 30/05/2013 16:31
bp-92687177-c400-4fa3-8cfe-c94762130530 30/05/2013 16:30
bp-1703c53b-f5bc-4434-adcf-3a3882130530 30/05/2013 16:30
bp-9536249c-c96f-4fee-88cc-142752130530 30/05/2013 15:49
bp-0eafe718-08a8-4f12-a250-a5f4d2130530 30/05/2013 15:33
bp-f4cafea6-3371-42b5-9724-49d4e2130530 30/05/2013 15:11
bp-f61a9124-509b-4c15-8cbf-08a8f2130530 30/05/2013 14:54
bp-44c87ee1-9597-4840-974a-a171d2130530 30/05/2013 12:23
bp-a93d8b18-3f24-4f12-94ca-1621d2130530 30/05/2013 12:20
bp-e3ecc452-1db9-4010-9cfd-ebbc62130530 30/05/2013 11:25
bp-ba8c8d63-c95d-406e-85ca-469972130529 29/05/2013 23:05
bp-a6108021-2e68-4f17-b122-4d5192130529 29/05/2013 22:14
bp-5a5d192c-4f09-49a7-89bc-6f2a12130529 29/05/2013 22:14
bp-b8d45b97-7a0c-4434-bfd0-182502130529 29/05/2013 22:14
bp-5533a683-b48f-44bb-b34e-01d9f2130529 29/05/2013 22:14
bp-576be9a0-66e5-41bf-9c15-09d422130529 29/05/2013 22:14
bp-d50f4e2a-0e81-46e8-af1d-ecfb92130529 29/05/2013 22:14
bp-7d96250a-00c5-4486-892d-7920d2130529 29/05/2013 22:14
bp-e999da10-55d7-4cbb-bf8e-3e40b2130529 29/05/2013 22:14
bp-2ac54759-f515-488d-80f3-24c542130529 29/05/2013 22:13
bp-270a549f-7cbc-4962-b90b-90f8a2130529 29/05/2013 22:13
bp-592d88c5-277f-4b47-9516-ddac92130529 29/05/2013 22:13
bp-c495d45a-b9a2-4203-aeaa-65a112130529 29/05/2013 21:51
bp-92acc9aa-b6e9-4e03-9029-dd8fa2130529 29/05/2013 21:51
bp-4243ffbc-59df-4334-bdf5-541f62130529 29/05/2013 21:35
bp-e2285de8-63f6-4eb9-95a3-a10072130529 29/05/2013 21:33
bp-c4797b7c-c9cb-49b5-85e9-3ef582130529 29/05/2013 21:24
bp-d73dd56e-4448-430d-96cb-2fadf2130529 29/05/2013 21:22
bp-1bc02e62-9bd5-4630-832c-affdb2130529 29/05/2013 21:22
bp-487a367e-6a66-4687-9f44-27fd92130529 29/05/2013 21:09
bp-1979a296-b90f-440d-be3b-0349f2130528 28/05/2013 22:14
bp-b64ce150-6260-4807-b10f-bedfe2130528 28/05/2013 22:14
bp-b18f9a84-c175-4c15-b847-bd61b2130528 28/05/2013 22:14
bp-2b7b333b-c67b-45f6-8eef-b0a492130528 28/05/2013 21:52
bp-e2a61b64-7dae-4a3c-9ee6-e1b902130528 28/05/2013 21:52
bp-46656d40-22ae-4796-8bf8-ddd1d2130528 28/05/2013 21:48
bp-2ec01bdf-c47d-4741-8a9e-cdb7f2130528 28/05/2013 21:07
bp-2dadff6d-fa16-456d-a953-7da582130528 28/05/2013 21:07
bp-c52c4217-4766-4e62-94d6-eb3632130528 28/05/2013 18:02

Firefox constantly runs in the background even when closed

Hi
I have Firefox 3.6.8 running on Windows Vista.
I have found that Firefox constantly runs in the background even when i have just booted up the computer or when i have closed it.
Firefox seems to constantly run with 5000-20000 K bytes in the memory.
When i have Firefox running to look at webpages, there are two processes running. When i close Firefox there is one process running. If i end the process using the task manager, it only takes seconds before it starts to run again.
I know this isnt normal because i keep a good eye on the processes running on my computer. So unless the latest version of Firefox requires this process running all the time, it looks like i have a probably.
Ive scanned my computer with zonealarm, avast, superantispyware and spybot to scan my computer for viruses. One of the pieces of software found a virus and it deleted it successfully.
Im not too sure if this is a virus that is hiding in my system or whether its part of the latest version of Firefox.
Firefox isnt showing the usual signs of a virus. As in it doesnt try to redirect me to random websites and it doesnt try to get me to download something.
I hope someone can help me please.
Rob

After talking to someone very helpful on the live chat support.
It appears like i have a virus that is very good at hiding from detection from anti-virus/spyware software.
No idea what intentions the virus has as its not showing any sort of virus like behaviour.
I called the old installation a different name and closed the Firefox process. A few seconds later, instead of a Firefox process starting again a different executable started.

Need help with Firefox constantly crashing. Here is one of my crash reports 9df1066e-d25d-44fa-b05f-7d22e2110713. They all have this signature "_de_casteljau."

Firefox constantly crashing no matter what site I go to. Here are my crash reports - you can see the times and dates are pretty frequent.
Only 1 module doesn't have a version number, but doing google search there are ton of results for this file.
Google searched, checked for updates for firefox, add-ons, java, and flash..i've added these add-ons AdBlock, IE Tab, Webmail, and a theme(LavaFox V1 1.3.3).
Ran virus scans and nothing.

The crashes seem to be related to garbage collection (i.e. cleanup 'unused' memory, but in this case the memory may still be in use) and such crashes are hard to diagnose.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Firefox constantly crashes when it opens and when tabs are changed.

Ever since 4/19 of this year, Firefox has been randomly crashing when I open it, and after restarting it will crash randomly during sessions, generally when switching tabs I've noticed (though not always).
Here is the most recent crash report in full:
AdapterDeviceID: 0x1200
AdapterVendorID: 0x10de
Add-ons: foxmarks%40kei.com:4.2.1,tilt%40mozilla.com:1.0.1,tineye%40ideeinc.com:1.1,%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:2.0.16,%7Ba7c6cf7f-112c-4500-a7ea-39801a327e5f%7D:2.0.18,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:1.15,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.22,xkit%40studioxenix.com:7.4.3,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:2.6.8.20,https-everywhere%40eff.org:3.5.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:28.0,keywordsearch%40kaply.com:1.0.7,%7Bc8d3bc80-0810-4d21-a2c2-be5f2b2832ac%7D:0.84,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.5.1,jid1-xUfzOsOFlzSOXg%40jetpack:4.3.2.1
AvailablePageFile: 29716611072
AvailablePhysicalMemory: 12883689472
AvailableVirtualMemory: 3534315520
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 45088768
BreakpadReserveSize: 37748736
BuildID: 20140314220517
CrashTime: 1398707262
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1395693314
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1200, AdapterSubsysID: 089810de, AdapterDriverVersion: 9.18.13.3523
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 37230
StartupTime: 1398707160
SystemMemoryUsePercentage: 24
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: about:blank
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 28.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
Here is a screenshot of all the crashes since this started a week ago:
http://i.imgur.com/WqvP2tV.png
Any help would be appreciated.

One of the bug reports linked to your crashes says the HTTPS Everywhere extension could be a contributing factor. Would you try disabling it for 48 hours and see whether that makes any difference?
You can do that on the Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions.
Some of these crashes are related to the "Just in Time" (JIT) JavaScript compiler(s). You could try disabling some of those features to see whether that helps. Alternately, you could run Firefox in its Safe Mode for a period of time since that disables them automatically (but in that case, extensions also are disabled).
''To disable individual preferences:''
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''javas''' and pause while the list is filtered
(3) Double-click the following preferences to switch them to "false":
* javascript.options.baselinejit.chrome (Firefox UI)
* javascript.options.baselinejit.content (page content)
* javascript.options.ion.content (page content)
There might be other relevant items but we're a little out of my depth here.
''If you prefer to test using Firefox's Safe Mode:''
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled ''(Flash and other plugins still run)''
In the small dialog that should appear after Firefox exits, click "Start in Safe Mode" (''not'' Reset)

Firefox constantly crashes and sends error reports

Hello,
I've installed the latest version of firefox on my new computer (which uses Windows 8) but it constantly crashes and sends error reports. Often when I send the error report and restart firefox, it just crashes again before the pages can even restore. I've reset firefox but this hasn't sorted the problem. I even tried completely uninstalling firefox and reinstalling it but this hasn't helped either. I've tried running it with no addons too but this hasn't helped either!
I'd be really grateful if someone could help me. Thanks in advance.

If you installed Firefox 19, it has a known issue with certain graphics cards on Windows 8. Try installing Firefox 18.0.2 over your existing installation (no need to uninstall Firefox 19 first).
http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/
(If anyone reading this thread prefers a different language than English-US, navigate up a level to find your other choices.)

Firefox constantly crashes on my htc droid incredible

i have an HTC Droid Incredible and have been using firefox for a while. all of a sudden, when i try to use firefox on my phone, it opens for a few seconds then the screen turns white then takes me to a page that says FireFox has crashed and allows me to restart or close the program. Regardless of closing or restarting, the it always crashes. I've unistalled and reinstalled FireFox to see if that would fix it but it doesn't. My other internet browser works fine. Does anyone have any advise on how to fix this?

Have you rebooted the phone?

Firefox constantly crashes randomly in/out of safemode

Firefox is unusable as it constantly crashes on my WinXP system. Version of Firefox = 7.0.1. Issue started happening a few versions ago. Crashes occur in safemode as well and with all extensions and addon's disabled.

upgrade your browser to Firefox 8 and check
* getfirefox.com

BB Desktop 7 freezes when it gets to 2190 contacts.

Can anyone help me out with my desktop manager freezing? I'm using PC BB Desktop software version 7.0.0.59 (Bundle 60) and every time it looks at my contacts and gets to 2190, it freezes and shuts down the BB desktop software. I have around 3000 contacts so it's not even finished reviewing all of them.

"Reviewing"? Hmmm...do you mean it's attempting to synchronize with your Desktop Organizer (e.g., Outlook), and it's stopping on that record? If so, that record might be somehow corrupt. To find it, you need to export your Contacts from your Desktop Organizer...I have heard that the order they are exported will match the order that the RIM Desktop Software is working with them, which will allow you to find that record and then edit it in your Organizer to correct the corruption (you might have to copy the data to a new Contact Record and delete the old one).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

After updating my plugins firefox 5.0.1 still hangs/freezes when loading web pages.

After making sure my plug-ins were updated, firefox 5.0.1 hangs/freezes when loading web pages.

I changed the setting, but unfortunately, this didn't fix the problem. This situation does seem to occur more, when I load or reload my eBay home page. I noticed that all data and information would go ahead and load, but the random ads bar would not immediately load and when I would left click anywhere on the page, Firefox would temporarily freeze, the page turns white, Firefox not responding will display, and then the banner would load and everything is fine. I'm wondering if it has something to do with my Flash Player. Any additional suggestions would be greatly appreciated. Thanks! Reggie

E72 freezes when playing YouTube on battery

Hi Folks
I got a strange issue recently, my E72 always freezes after replaying YouTube video on battery for a few minutes.
It is really a totally freeze. You can't do anything except removing the battery to get the phone back to normal operation. No keys responding at all.
If I watch YouTube video when charing the phone, it never had any problem.
Appearantly it could be a battery issue, therefore I tried another BP-4L battery (in very good condition) removed from another E72, and the result was thesame.
Any idea how this could happen and how to fix it please?
Cheers,
bbao
bbao
* If this post helped you, please click the white Kudo star.
* If this post has solved your issue, please click Accept as Solution.

Hi bbao,
Let's try to troubleshoot your concern. Does this happen all the time or only when accessing a specific app? Have you tried to toggle between your cellular data and WiFi connection?
Aside from rebooting the phone, you can also try to restore it's factory settings without deleting any personal information:
Menu > Ctrl. panel > Settings and General > Factory settings. The default code is 12345 unless otherwise changed.
It would also help if your phone is up-to-date. Here's how:
http://www.nokia.com/us-en/support/software-update-for-asha-belle-other/
Keep us posted. We'd like to know the outcome.

Firefox constantly crashes when doing a searches on Google

Please see latest crash report ...
Firefox 22.0 Crash Report [@ symhtml.dll@0x15b99f ]
UUID : 8eae6718-ca9f-446f-b32c-475c92130725
I am using windows Vista and Norton 360. I have tried all the steps listed in your support article including safe mode, firefox reset, and reinstalling latest version of firefox but nothing seems to work. Crashes just about every day and usualy whilst doing searches on Google. Has been going on for most of this year. Any ideas ?
Many thanks -
Kind regards,
Peter.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Problems using yahoo in firefox, constantly crashes and freezes up. says 'server cannot be found'

also have trouble checking other sites.

I'm having the same problem as above with the message displayed 'Cannot Open Page -Safari cannot open the page because the server cannot be found'. The problem has only started occurring since I updated the operating system on my 3GS to iOS 4.
For information I'm on the Orange network in the UK.
Generally speaking, after a few refreshes the page does display. I have tried viewing the same webpage on my iMac and it displays without any problems whilst the iPhone continues to display the same error message - Strangely it doesn't happen on all websites!!! Ideas anyone?

Firefox constantly crashes on my Mac, even after resetting it.

Until onw hour ago Firefox worked perfectly, now I can open it, but as soon as I start using it, it crashes. Here are some of the crash reports:
1FF494CA-ADB5-4E70-B53E-9FEE4409FE8C14.03.1415:13bp-b138bcec-bedc-4544-9b1e-a70fd214031414.03.1415:12F0B89DEA-E87E-4A2C-A6BA-7F6C059CC8D714.03.1415:07bp-60ed467b-08f2-45de-898e-339a0214031414.03.1415:04bp-18cd0f0a-845a-48a0-af09-18e78214031414.03.1414:43bp-74e5cd46-f7a3-4b51-8dc7-e1ddb214031414.03.1414:42bp-f89eacab-c6eb-404f-857c-a6939214031414.03.1414:29bp-acae0d8f-50a2-44d3-bd1c-a74a8214031414.03.1414:29bp-bdb2b826-6b82-46c8-9e48-d5858214031414.03.1414:28bp-b53c58ea-16f5-43c5-905f-3b53a214031414.03.1414:27bp-7571751f-b7dd-41ac-8c05-a13ae214031414.03.1414:27bp-785761ac-7c19-4158-b21c-ffb95214031414.03.1414:26bp-a106eefd-ff05-4308-8258-af385214031414.03.1414:24bp-ca1519f4-2ffe-41f0-ae54-db2c2214031414.03.1414:23bp-baafd4d8-aa6a-4225-9899-c3868214031414.03.1414:23bp-68dda170-1354-4d64-ba03-c8a44214031414.03.1414:22

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item: 
[[Image:FirefoxSafeMode|width=520]] 
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.

My firefox constantly crashes since i upgraded it.

<pre><nowiki>01:00 bp-8b766e86-52df-47e5-b081-201472130228 28/02/2013
15:51 bp-2857ffee-3dfc-4a68-99e3-09e642130228 28/02/2013
15:50 870b1e2a-0494-4295-9d68-393c4374ac0b 28/02/2013
01:19 bp-717081ec-3242-4544-8828-02b072130227 27/02/2013
13:54 bp-f28b3c07-b910-42ce-975e-cd7ff2130227 27/02/2013
13:48 bp-c4a0fbed-ca2d-4c8b-ad0e-b8d8c2130225 25/02/2013
13:48 bp-7d09d237-0b15-4b9f-8b3f-3efae2130225 25/02/2013
10:03 bp-5a0c6e0e-026f-4e28-9b62-4e09c2130223 23/02/2013
18:33 bp-70024d9c-6602-4d0a-b7c5-637122130223 23/02/2013
15:34 bp-99f01edd-434d-473f-a7e5-8b8c72130223 23/02/2013
15:33 bp-40dba071-9588-4d22-a4cb-eb77c2130223 23/02/2013
15:29 bp-d8573163-c6d3-4bfe-983b-f81652130223 23/02/2013
15:27 bp-a1f6690a-cc24-400a-937c-73e912130223 23/02/2013
15:26 1846cc88-5734-4756-8b3d-f87b3459529323/02/2013</nowiki></pre>
these are my crash reports, as you can see it is a very regular and annoying occurrence!

I get different strings attached from those reports. Please try safe mode for help.
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Firefox constantly crashing to desktop or freezing when on YouTube

Similar Messages

Maybe you are looking for