Firefox constantly crashing with Windows 7

My computer was upgraded about a week ago with a new hard drive, new version of Windows (7 64 bit) installed on it, and everything else newly installed and up to date as far as I know, including the latest version of Firefox (26.0). Prior to this I had been using Firefox on XP without issue, but now with Windows 7, Firefox crashes multiple times a day. I did not have this problem before. It doesn't seem to matter what kind of page I'm on when it crashes. All I know is it's becoming almost pointless to use because I don't know how long it will work before it crashes again. I love Firefox and want to be able to use it normally! Here is a list of the crashes. Please help!
<pre><nowiki>bp-65c7f594-5cfd-49a4-a9df-a85af2140103 1/3/2014 11:01 AM
bp-b547fd7d-06aa-4282-9531-fb2292140103 1/3/2014 10:45 AM
bp-5faf0251-39df-4755-a5ae-b3dd12140103 1/3/2014 2:24 AM
21221097-efac-4885-9a8f-9cbbd9319fe6 1/2/2014 5:32 PM
2ed2c678-09bf-4389-9e22-c632acd17615 1/1/2014 11:52 PM
bp-359a0581-765c-4eeb-8f1a-9995e2140102 1/1/2014 11:00 PM
bp-4405c07e-ecc3-4ff1-876c-6dab32140102 1/1/2014 10:54 PM
bp-9f1cbb01-a9dd-4491-8a0a-8c6d42140102 1/1/2014 10:41 PM
895a103b-42d0-4316-b1d2-8df7012af896 1/1/2014 9:14 PM
bp-2435829a-de57-4f37-bc7e-1e7a22140101 12/31/2013 9:42 PM
136128a4-261e-481f-8aa4-49b3260fa17c 12/31/2013 6:07 PM
bp-480cdc31-f58a-4813-8000-6d5002131231 12/30/2013 8:37 PM
83d5e360-ae83-4027-ae2d-890dce295cf2 12/30/2013 5:11 PM
bp-6b9e615c-1f24-4008-8f49-c36462131230 12/30/2013 3:17 PM
bp-93a747c6-0e28-46e3-8e31-801582131230 12/30/2013 2:59 PM
bp-f4f4bbfe-f478-4c08-9a14-3cbda2131230 12/30/2013 2:44 PM
bp-3c9b4f0f-000a-4c7a-9aef-e67b42131230 12/30/2013 2:41 PM
bp-baf0d136-e79c-4c9f-a7f0-357f42131230 12/30/2013 2:02 PM
bp-381fa457-87f7-4e10-ac93-104132131230 12/29/2013 9:22 PM
bp-b291eeb5-e5a1-4b9e-9286-98f2a2131229 12/29/2013 1:29 AM
</nowiki></pre>

Okay, tried having it in safe mode but it crashed again. Here's the report for that one:
bp-657e3d50-122c-4145-b19a-2a5782140104 1/3/2014 9:40 PM

Similar Messages

Need help with Firefox constantly crashing. Here is one of my crash reports 9df1066e-d25d-44fa-b05f-7d22e2110713. They all have this signature "_de_casteljau."

Firefox constantly crashing no matter what site I go to. Here are my crash reports - you can see the times and dates are pretty frequent.
Only 1 module doesn't have a version number, but doing google search there are ton of results for this file.
Google searched, checked for updates for firefox, add-ons, java, and flash..i've added these add-ons AdBlock, IE Tab, Webmail, and a theme(LavaFox V1 1.3.3).
Ran virus scans and nothing.

The crashes seem to be related to garbage collection (i.e. cleanup 'unused' memory, but in this case the memory may still be in use) and such crashes are hard to diagnose.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Internet Explorer Crashes with Windows 7 64 bit

Internet Explorer has constantly crashes with my Windows 7 64 bit Home Premium system. I have tried every troubleshooting method there is and it still crashes. I tried uninstalling the Windows update and it was wiped out so I did a system restore.
I still don't feel safe. Any more solution I could try?

Hi,
You can try the following suggestions to check if the problem be solved:
Try to run IE in
No Add-ons.
Try to restore IE setting.
Try to use
Fix It tool.
Try to use
MSE to scan your system.

My Firefox keeps crashing with flash websites

My Firefox keeps crashing with flash enabled websites. I disabled all plugins and addons and keeps doing it. Cannot browse the web for more than a couple minutes without a crash. Crash reports is basically always the same with the exception of the site where the crashing event is triggered.
AdapterDeviceID: 0x0611
AdapterVendorID: 0x10de
Add-ons: savesession%40noasobi.net:1.3.1.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
AvailablePageFile: 4720615424
AvailablePhysicalMemory: 2675757056
AvailableVirtualMemory: 1845903360
BuildID: 20130409194949
CrashTime: 1368383965
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1367196491
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0611, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.8618
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 228
StartupTime: 1368383939
SystemMemoryUsePercentage: 23
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: http://www.youtube.com/
Vendor: Mozilla
Version: 20.0.1
Winsock_LSP: Amplusnet LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
Amplusnet LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\PCProxy.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
RSVP UDP Service Provider : 6 : 2 : mswsock.dll
RSVP TCP Service Provider : 6 : 1 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] SEQPACKET 5 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] SEQPACKET 4 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] SEQPACKET 3 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] DATAGRAM 3 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] SEQPACKET 0 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
This report also contains technical information about the state of the application when it crashed.

If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.

Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

ITunes crash with windows 8

GOOD NEWS
I have a solution to settle the iTunes \ iStores crash with Windows 8.1, 8.0 or 7 because of a file missing

Hey Captain Kenny,
I would follow the External drive section in this link to transfer the music to your new computer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
Have a good one,
Delgadoh

Creative Centrale Crashes with Windows 7 64 bit

/CI bought a zen style 300 mp3 player. The Creative Centrale program crashes everytime I try and use it trying to access files on the Zen. Anybody have this program working? Any suggestions?
I have tried to load the software twice.
I can see the Zen via the Computer... My Zen in Windows but not this program...
[img"]http://home.comcast.net/~giff/crash.jpg">

Re: Creative Centrale Crashes with Windows 7 64 bitmThank You KoKChoy-CL....
I had to Format to fix that issue. Now it worked so I could see the Zen 300 but did crash during tranfering music. I have tried it twice now. Once the Window 7 crashes, I cannot get the Centale program to enter my Zen.
Just a hint about how to get into the Zen Recover mode. Start off.. then push the on button and once you see the screen, quickly press back button holding them both down at the same time.
<img height="507" width="603" alt="Zen 300 Recover Mode[/img] src="http://images.investorshub.advfn.com/images/uploads/200//29/aqspxzenRecoverMode.jpg">
The program still crashed during transfering files to my Zen... I keep trying but I can always tranfer using Window 7 just by transfering from one folder to the next folder.

Ever since i updated software on my macbook pro, yahoo mail new version is constantly crashing with the spinning ball of death. any ideas?

ever since i updated software on my macbook pro, yahoo mail new version is constantly crashing with the spinning ball of death. any ideas?

What is the exact spec of the clips that cause the problem?
(Open one of the files with QuickTime and press Cmd+i to open the Inspector - then report back with the what it says).
Andy

Is Firefox 15 compatible with Windows 7- my computer god says"Firefox won't work in Windows 7" so no windows 7 unless I'm willing to switch to IE?

Looking for information I can (possibly) understand and she (person selling me my next computer with Windows 7), might be willing to look into & re-think. I prefer (most of the time) FF to IE. Although I'm willing, if necessary, to switch from Eudora (my choice) to Outlook (she says both are not compatible with Windows 7), I'm less willing to do so with FF. (Although, more & more with so increasingly many FF 'upgrades', I have become less enamored with FF.)
Thanks for any help, info and, please, if you do respond, pretend that for a used to be smart person, I'm ... a computer illiterate, moron, OK, OK, not that bright! Thanks Phyllis

Hi Phyllis! Just to set things clear, Firefox IS compatible with Windows 7.
Firefox supports Windows 7
* http://www.mozilla.org/en-US/firefox/15.0/system-requirements/
I don't use Eudora so I can't say anything about it. But just by searching around, the reason why Eudora has difficulty running in Windows 7 is that it saves files to a location that is protected in Windows 7. That means no programs may automatically save files there. There are probably some workarounds but I don't know enough about them to comment about here.
The main point is that the Firefox browser runs perfectly fine in Windows 7. I'm typing this on Firefox 15.0.1 in Windows 7 64-bit right now too.
Hope this helps!

I try to play a video through itunes but everytime it tries it causes the software to crash with windows 7.

Has anyone had this problem? I've tried to play a video through itunes but everytime it tries it causes the software to crash with windows 7. I have the newest updates.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Firefox is crashing in Windows 7. Most of the time when hovering over it in the taskbar. Never seen this much crashing with any other program ever.

If I am in another program and hover over the firefox using the taskbar, moving the cursor over the various open windows is okay until moving to the left usually. Crashes up sometimes up to 10 times or so in a couple of hours. I use gmail and it is open at all times. I've turned off many of my plugins. I am a web designer and am on firefox most of the time - all day long. I started writing this without a crash id number so will not provide one now. Can send later when it crashes again.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox constantly crashes and sends error reports

Hello,
I've installed the latest version of firefox on my new computer (which uses Windows 8) but it constantly crashes and sends error reports. Often when I send the error report and restart firefox, it just crashes again before the pages can even restore. I've reset firefox but this hasn't sorted the problem. I even tried completely uninstalling firefox and reinstalling it but this hasn't helped either. I've tried running it with no addons too but this hasn't helped either!
I'd be really grateful if someone could help me. Thanks in advance.

If you installed Firefox 19, it has a known issue with certain graphics cards on Windows 8. Try installing Firefox 18.0.2 over your existing installation (no need to uninstall Firefox 19 first).
http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/
(If anyone reading this thread prefers a different language than English-US, navigate up a level to find your other choices.)

Firefox Constantly Crashes

My Firefox (Aurora) Updated To The Most Recent version Constantly Keeps Crashing! I have Gone Through All Of The Forums And Tried All of The Suggestions Of Turning The Hardware Acceleration Off And Starting it In Safe Mode, Updating Graphics drivers, Clearing The Cache, And The Profiles, But It Constantly Crashes, Sometimes Straight Away Form When I Load It, And Most of The Time Flash Crashes Along With it, (I've Reinstalled And Checked That And It Seems To be Fine, But No Cigar) It Also Crashes On The Stable Firefox And The Firefox Beta.
Here's The Most Recent Crash Report:
AdapterDeviceID: 0x68d9
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:23.0a2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.4
AvailablePageFile: 14301761536
AvailablePhysicalMemory: 6468890624
AvailableVirtualMemory: 3668553728
BuildID: 20130601004016
CrashTime: 1370124653
EMCheckCompatibility: true
InstallTime: 1370101648
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68d9, AdapterSubsysID: 00000000, AdapterDriverVersion: 12.104.0.0
Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x68e1, AdapterSubsysID2: 30001787, AdapterDriverVersion2: 12.104.0.0D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: aurora
SecondsSinceLastCrash: 1264
StartupTime: 1370124406
SystemMemoryUsePercentage: 24
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://www.facebook.com/
Vendor: Mozilla
Version: 23.0a2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.

Here, I have Several:
bp-37980705-9581-4be7-9d49-4aaca2130602 02/06/2013 02:22
bp-96bbde2f-1271-45f6-a5a1-d167b2130602 02/06/2013 02:05
bp-6ce53303-836f-4af1-8dab-ffeac2130602 02/06/2013 02:00
bp-bdf76484-e74d-4831-8b6e-232672130602 02/06/2013 01:40
bp-86efe158-aa55-428f-8af5-794f22130602 02/06/2013 01:39
bp-38b1577f-f734-4964-8ba4-81afe2130602 02/06/2013 01:39
bp-9e2eb240-2e97-4395-b6dd-219b72130602 02/06/2013 01:31
bp-c023a033-3102-4ac0-afe5-2a40d2130602 02/06/2013 01:13
bp-44f80dbd-247f-4783-8fcd-e56a82130602 02/06/2013 01:12
bp-5a0a3c41-8a0d-46ec-9aa6-fec532130602 02/06/2013 01:04
bp-68ff0e3b-411c-4170-bf50-30d2a2130601 01/06/2013 23:31
bp-0977b203-d1d9-400a-863a-bc5c42130601 01/06/2013 23:19
bp-dc966082-3084-4fbd-aade-421452130601 01/06/2013 23:11
bp-64977c19-3c40-4409-aaa9-94f402130601 01/06/2013 22:49
bp-2bc1fdac-5834-4bd2-889a-42d962130601 01/06/2013 22:41
bp-1872cf89-2deb-45f8-9b98-654232130601 01/06/2013 22:22
bp-78af1beb-7a77-4c1c-9ecb-4c2782130601 01/06/2013 22:22
bp-fedc0d47-9765-45bb-bf40-484872130601 01/06/2013 19:10
bp-64b62768-7283-4f64-a4c1-483cf2130601 01/06/2013 17:19
bp-241b9961-4e8f-4aa6-af99-6dd782130601 01/06/2013 16:38
bp-57436421-1f25-4841-ae6d-c61bc2130601 01/06/2013 15:58
bp-ff9d7441-187d-43c2-a2ee-a8b902130531 01/06/2013 00:09
bp-166a99ca-30fc-4199-a1a7-4e93c2130531 31/05/2013 19:52
bp-8b86d5d2-72df-49f8-a680-5f56e2130531 31/05/2013 19:49
bp-61bec686-2157-4714-b700-054032130531 31/05/2013 19:04
bp-71e42a44-4c54-4248-8dd1-9dc242130531 31/05/2013 17:03
bp-164d210e-b19b-479c-8966-7c45b2130530 30/05/2013 21:11
bp-8e3f7bd7-dc32-4a57-a77e-dd74d2130530 30/05/2013 17:16
bp-13a79d48-a7cc-47fc-9af9-17cd82130530 30/05/2013 16:31
bp-92687177-c400-4fa3-8cfe-c94762130530 30/05/2013 16:30
bp-1703c53b-f5bc-4434-adcf-3a3882130530 30/05/2013 16:30
bp-9536249c-c96f-4fee-88cc-142752130530 30/05/2013 15:49
bp-0eafe718-08a8-4f12-a250-a5f4d2130530 30/05/2013 15:33
bp-f4cafea6-3371-42b5-9724-49d4e2130530 30/05/2013 15:11
bp-f61a9124-509b-4c15-8cbf-08a8f2130530 30/05/2013 14:54
bp-44c87ee1-9597-4840-974a-a171d2130530 30/05/2013 12:23
bp-a93d8b18-3f24-4f12-94ca-1621d2130530 30/05/2013 12:20
bp-e3ecc452-1db9-4010-9cfd-ebbc62130530 30/05/2013 11:25
bp-ba8c8d63-c95d-406e-85ca-469972130529 29/05/2013 23:05
bp-a6108021-2e68-4f17-b122-4d5192130529 29/05/2013 22:14
bp-5a5d192c-4f09-49a7-89bc-6f2a12130529 29/05/2013 22:14
bp-b8d45b97-7a0c-4434-bfd0-182502130529 29/05/2013 22:14
bp-5533a683-b48f-44bb-b34e-01d9f2130529 29/05/2013 22:14
bp-576be9a0-66e5-41bf-9c15-09d422130529 29/05/2013 22:14
bp-d50f4e2a-0e81-46e8-af1d-ecfb92130529 29/05/2013 22:14
bp-7d96250a-00c5-4486-892d-7920d2130529 29/05/2013 22:14
bp-e999da10-55d7-4cbb-bf8e-3e40b2130529 29/05/2013 22:14
bp-2ac54759-f515-488d-80f3-24c542130529 29/05/2013 22:13
bp-270a549f-7cbc-4962-b90b-90f8a2130529 29/05/2013 22:13
bp-592d88c5-277f-4b47-9516-ddac92130529 29/05/2013 22:13
bp-c495d45a-b9a2-4203-aeaa-65a112130529 29/05/2013 21:51
bp-92acc9aa-b6e9-4e03-9029-dd8fa2130529 29/05/2013 21:51
bp-4243ffbc-59df-4334-bdf5-541f62130529 29/05/2013 21:35
bp-e2285de8-63f6-4eb9-95a3-a10072130529 29/05/2013 21:33
bp-c4797b7c-c9cb-49b5-85e9-3ef582130529 29/05/2013 21:24
bp-d73dd56e-4448-430d-96cb-2fadf2130529 29/05/2013 21:22
bp-1bc02e62-9bd5-4630-832c-affdb2130529 29/05/2013 21:22
bp-487a367e-6a66-4687-9f44-27fd92130529 29/05/2013 21:09
bp-1979a296-b90f-440d-be3b-0349f2130528 28/05/2013 22:14
bp-b64ce150-6260-4807-b10f-bedfe2130528 28/05/2013 22:14
bp-b18f9a84-c175-4c15-b847-bd61b2130528 28/05/2013 22:14
bp-2b7b333b-c67b-45f6-8eef-b0a492130528 28/05/2013 21:52
bp-e2a61b64-7dae-4a3c-9ee6-e1b902130528 28/05/2013 21:52
bp-46656d40-22ae-4796-8bf8-ddd1d2130528 28/05/2013 21:48
bp-2ec01bdf-c47d-4741-8a9e-cdb7f2130528 28/05/2013 21:07
bp-2dadff6d-fa16-456d-a953-7da582130528 28/05/2013 21:07
bp-c52c4217-4766-4e62-94d6-eb3632130528 28/05/2013 18:02

Firefox constantly crashes randomly in/out of safemode

Firefox is unusable as it constantly crashes on my WinXP system. Version of Firefox = 7.0.1. Issue started happening a few versions ago. Crashes occur in safemode as well and with all extensions and addon's disabled.

upgrade your browser to Firefox 8 and check
* getfirefox.com

Firefox keeps crashing in Windows 8

I just purchased a brand new computer with Windows 8 and I start to install all my regular applications including Firefox. However for some reason, most of the time I will launch Firefox and after a few moments it goes into Not Responding and when I get the option to go into Safe Mode or reset, safe mode crashes the same and resetting makes the program refuse to load at all, just sitting there as a background process.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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