Firefox continually crashes, on opening, whilst browsing, or when static
Firefox continually crashes to the extent that it has become unusable. I have updated to the newest version but the outcome is the same. From reading articles the problem may be due to an add on - "Any Colour". On restoring the session the "Any Colour" tab also reopens. I have tried to uninstall this add on via - Tools - Add Ons but when trying to open "add ons" nothing happens, I usually get a "script error" and Firefox usually hangs/crashes. I am at a loss what to do. Although I know my way round my PC - Windows 7 64 bit version. I am not very technically aware. I can manage basic instructions but that is about my limit.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
Similar Messages
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Firefox continually crashes, cannot open it at all
I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode.
Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox!
thanksWe're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
I have a Mac OS X 10.7.5/Firefox 30.0 I always tab browse-now when I click+to open tab it wont open. Updates all current.
We have recently seen reports about a Community Toolbar extension causing this issue with not being able to open a new tab.
Your System Details list shows:
*The Great Fun Community Toolbar 3.21.0.1
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox is set to open a new page when a link is selected, however it opens underneath/behind
Firefox is set to open a new page when a link is selected, however it opens underneath/behind the page containing the link. In other words I can't see the new page because it is beneath the one I'm looking at.
75% of the time this happens, 25% of the time it works as it should.Do you mean that it is opening links in a new window? If you would rather have a new tab instead, you can set that in Options > Tabs. Some links are set up so that they will open in a new tab or window. I know of no way to make those open in the same tab, short of changing the code on the page.
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Blank error message with ? appears and PDF does not open in Browser (IE11) when clicking link to open pdf. PC - IE11 Acrobat 9.0
Cannot access in browser PDF files unless blank box is closed and then website address is clicked on again in browser address bar and page reloaded.
Uninstalled Acrobat 9, reinstalled, still same problem.
Help please!Yes I can it only happens in the browser..
I reinstalled Windows on my machine and started over a couple of weeks ago.
When my desktop started up I didn’t have Acrobat installed and clicked on a pdf file and the open with xxx dialogue box came open.
I chose a different program as Acrobat wasn’t installed yet so it associated pdf files with another program.
Later Installed Acrobat and couldn’t associate the pdf file with acrobat so I went into Folder Options and manually associated PDF files with Acrobat.
Ever since then I get the error when something is downloaded and opened in the browser.
Works fine everywhere else and when I cancel the blank error, highlight the web address and press enter to reload it works 90% of the time.
Not sure what to do.. -
I have made the following settings in general tab of firefox in settings
When firefox starts - Show a blank page
Home page - About blank
Inspite of the above settings, when I start firefox, it many times opens the page I was browsing before I had closed firefox previous time. Please help me with this.See [[Firefox makes unrequested connections]]
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Firefox keeps crashing upon opening
Whenever I load up firefox it fails to open and I just get the message telling me firefox has crashed.
I can open it in safe mode and I've disabled all add-ons but I still get this message on opening.
Any thoughts on how to solve it?
Thanks.Crash ID: bp-45e6862f-5148-439d-93aa-ab7c02130619
Crash ID: bp-7647ccba-c6ac-4bfd-a9f8-0cab12130619
Crash ID: bp-aa15eeeb-7d7e-4969-aa51-900a62130619
Crash ID: bp-1bde72ab-df44-40b3-8381-360502130619
Crash ID: bp-f9cbc985-df09-4f0b-82cc-38b092130619 -
Why does Firefox stop opening new browser windows when "Sync" is running?
I downloaded and installed Firefox Sync v1.4 to my Firefox v.3.6.10
While Sync is running, Firefox will not open a new window when I do any of the following:
* Click "New Window" from the File menu.
* Click "Open in a new window" from right-clicking a tab.
* Click a link with JavaScript to open the target in a new window.
No error messages, just no action. I updated Sync to the newest version 1.5 but the problem still exists. Disabling either version in the Add-ons window "fixed" the problem. Is there a setting that causes this problem? Are others experiencing this same problem?Firefox 3.5 versions and later have a feature called tear-off tabs.<br />
You can detach a tab from the current window and open it in a new window by dragging a tab in the browser window.<br />
You can drag that tab back to the tab bar in the original window to undo that detaching.
bug489729 (Disable detach and tear off tab):
*https://addons.mozilla.org/en-US/firefox/addon/bug489729-disable-detach-and-t
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode -
Firefox 24 crashed in Open Directory 10.6.8 envoirement
Hello
We are using OS X 10.6.8 Clients und Server. The Firefox installed was Version 23. After the Update to 24 I wasn't able to start the network user, when I switch to the local user it works fine.
After downgrading to 23 and deleting the Mozilla in the Application Support Folder it works fine for both local as network users.
Is their any help for this problem. would a version 24.1 necessary to solve this problem?
Regrd
GérardHello
Still not solved the problem.
It takes about 7 minutes before an empty windows opens. The Firefox.app crashed and is only to quit by a force-quit.
Here the actuell crashed thread of the firefox.app
Sampling process 378 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling firefox (pid 378) every 1 millisecond
Call graph:
2403 Thread_2448 DispatchQueue_1: com.apple.main-thread (serial)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 NS_InvokeByIndex
2403 nsXPTCStubBase::Stub249()
2403 NS_NewBackstagePass(BackstagePass**)
2403 NS_NewBackstagePass(BackstagePass**)
2403 JS_CallFunctionValue(JSContext*, JSObject*, JS::Value, unsigned int, JS::Value*, JS::Value*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_CopyPropertiesFrom(JSContext*, JSObject*, JSObject*)
2403 js_DumpBacktrace(JSContext*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 imgLoader::SupportImageWithMimeType(char const*)
2403 JS::Evaluate(JSContext*, JS::Handle<JSObject*>, JS::CompileOptions, unsigned short const*, unsigned long, JS::Value*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 JS_DefineDebuggerObject(JSContext*, JSObject*)
2403 NS_NewBackstagePass(BackstagePass**)
2403 NS_NewBackstagePass(BackstagePass**)
2403 NS_InvokeByIndex
2403 js::BaseProxyHandler::finalizeInBackground(JS::Value)
2403 NS_NewLocalFileWithCFURL
2403 NS_NewLocalFileWithCFURL
2403 JSD_GetValueForObject
2403 JSD_GetValueForObject
2403 JSD_GetValueForObject
2403 JSD_GetValueForObject
2403 JSD_GetValueForObject
2403 JSD_GetValueForObject
2403 XRE_TelemetryAccumulate
2403 XRE_TelemetryAccumulate
2403 XRE_TelemetryAccumulate
2403 XRE_TelemetryAccumulate
2403 sqlite3_exec
2403 sqlite3_prepare
2403 sqlite3_unlock_notify
2403 sqlite3_declare_vtab
2403 sqlite3_unlock_notify
2403 sqlite3_unlock_notify
2403 sqlite3_unlock_notify
2403 sqlite3_unlock_notify
2403 sqlite3_unlock_notify
2403 sqlite3_backup_step
2403 sqlite3_unlock_notify
2403 sqlite3_unlock_notify
2398 sqlite3_os_init
2398 sleep
2398 nanosleep
2398 __semwait_signal
5 sqlite3_unlock_notify
5 sqlite3_unlock_notify
4 sqlite3_unlock_notify
3 sqlite3_unlock_notify
3 open
1 fstat64
Total number in stack (recursive counted multiple, when >=5):
23 XRE_AddJarManifestLocation
15 _pthread_start
15 thread_start
13 JS_DefineDebuggerObject(JSContext*, JSObject*)
13 PR_GetThreadName
13 __semwait_signal
12 PR_WaitCondVar
12 _pthread_cond_wait
12 sqlite3_unlock_notify
8 imgLoader::SupportImageWithMimeType(char const*)
8 mac_plugin_interposing_child_OnShowCursor
7 nsXPTCStubBase::Stub249()
6 JSD_GetValueForObject
5 PR_Wait
5 XRE_TelemetryAccumulate
5 catch_exception_raise
Sort by top of stack, same collapsed (when >= 5):
__semwait_signal 31233
kevent 4806
mach_msg_trap 2403
select$DARWIN_EXTSN 2403
__workq_kernreturn 1186
Sample analysis of process 378 written to file /dev/stdout
(I had to short the reslt because of i excided 10000 characters)
After about 15 min the windows show the google startup screen but a serach give result, because firefox.app is still hanging
So I need to revert to version 22 which works fine with the Open Directory envoirement. For me it is OK to open Firefox with the Terminal but this is unexceptet by the normal users
Regards
Gérard -
Firefox 6.0.1 crashes upon opening every time. Have re-installed older versions that work fine.
Maybe:
*Multiple Tab Handler: https://addons.mozilla.org/firefox/addon/multiple-tab-handler/ -
I have not installed any new plug-ins etc. since last using it successfully.
Further info
Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
* Use F8 to access Windows safe mode <br /> http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode <br />http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
For forum cross referencing purposes
* Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
* sprotector.dll some suspicions about this being possible malware trojan <br />''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) ''<br /> thread [/questions/937251 Firefox crashes]
* gblrofmx.dll likely to be the malware responsible for current crashes -
Director opens 2 browser windows when link clicked
Has anyone ever had this issue come up?
Using director 8, I set up a link in a project using the goto
netpage command, and in the exe file, when the link is clicked it
opens 2 browser windows. Any ideas why?
Any help would be great.
Thanks
SeanNo. I looked at all my script and behaviors first. I figured
that's what i did, but i didn't.
I may actually be cursed by adobe. It worked fine when it was
just macromedia.
Thanks
Sean -
For the past 3-4 hours, I have been trying to se Firefox to open. It refuses to open and crashes each time. I've sent Crash Reports each time.
This all started when I updated and downloaded the lasted version.
I've scanned my computer for viruses, I've restarted my computer, I've uninstalled and installed firefox multiple times.
NOTHING IS WORKING.
It's becoming very frustrating. I have many impostant bookmarks and files saved on firefox and I am unable to access them. This is no longer just a small problem. As I already stated for the past 3-4 hours I've been trying and get nothing but Crash Reports. THREE - FOUR HOURS OF TROUBLESHOOTING JUST TO ACCESS THE INTERNET!!!!Hello Pohaku66, any luck if you [https://support.mozilla.org/kb/firefox-already-running-not-responding#w_remove-the-profile-lock-file remove the profile lock file] ?
thank you -
Firefox continually crashes when started up.
I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox worked earlier today (August 19, 2013 about 6:30 pm EDT). When I opened Firefix after 9pm EDT, Firefox attempted to perform an update. No error was given, but now Firefox will not start. Running a Windows 8 machine with all updates and current security software with no known malware on my system.
When I try to start Firefox, the system shows the "working" circle, but then nothing. I created a new profile, and got Firefox to start, but whenever I try to go to any website, Firefox crashes.
Last 2 crash reports from today:
InstallTime20130814063812 (contents: 1376962029)
LastCrash (contents: 1376969373)If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
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