Firefox Crash Problem

Hi,
I'm using Firefox 3.5.3 and everytime I click on Preferences, program crashes. I tried to reinstall Firefox but the problem continues. I also tried to move org.mozilla.firefox.plist file to desktop and restart Firefox but the problem persists.
Thank you for help...

As Firefox is not an Apple application, you may get better answers if you post in the Firefox Forum:
http://forums.mozillazine.org/viewforum.php?f=38

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Firefox crashes, sometimes several times every time I use it.

It SEEMS to be connected with Hotmail which I have just started using as my main email. We have just changed from Tiscali to BT and we currently have both accessing our computers whilst we deal with the changeover. So my default email is tiscali and is downloaded via Thunderbird, but I am mainly using Hotmail now. Would it help if I cut Tiscali off altogether? Is it that Hotmail is not compatible with Firefox? Your help would be greatly appreciated as I am getting VERY frustrated with it!
When the crash box comes up after each crash, I put a comment in but it ALWAYS says "unable to submit your report" so that's not much help. So I have no crash IDs (see below)

I have the hotmail firefox crash problem too...and have not been offered a 'fix'...any ideas sent to you?

H E L P!!! Firefox crashes when I try to open..even in safe mode.Have sent several reports to Firefox,(which they said they would read report and FIX problem),but nothing has been done.This has been going on for 4 days.H E L P ! ! !

When I click on Firefox Icon to open browser a window opens that says..Firefox has had a problem and has crashed.It says a report will be sent to Mozilla and problem will be fixed when Firefox is closed,(It never opened),I click on close Firefox and it says a report is being sent.Then a few seconds later it says...Report successfully sent and closes.It also asked if I want Mozilla to contact me about this report,I checked yes and have recieved nothing.I WANT MY FIREFOX..This has been going on for since Nov.30th.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
 
Firefox 8
* getfirefox.com

Firefox crashes every time I open it, within seconds, so I can't fix anything in the toolbars (if that's where the problem is).

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

Hello SEHW, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

ESET NOD 32 cannot scan past this point. I keep getting stuck at 56% at the following; C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending. Is this a problem with NOD32 or with Firefox? Thank you.

I ran into a glitch on my system that I tried to fix myself. My NOD32 was always showing the yellow warning circle as my protection status when I started my computer. I tried to fix this every way I new how.
Then I started to get pop ups asking me to fix and then send system error reports to Windows. Some stating they were '''''critical.''''' So I sent NOD32 the e-mail below.
'''Me:''' I cannot seem to run a complete system scan. I keep getting stuck at 56% at the following point. C:\Documents and Settings\Owner\Application Data\
Mozilla\Firefox\Crash Reports\Pending
I also keep getting messages to send error reports to Microsoft constantly. I also have this code C:\pagefile.sys-error opening
Thank you for your assistance.
'''Their solution:'''
Based on the information you provided, we recommend that you upgrade to latest version of ESET NOD32 Antivirus and see if this makes a difference.
Please click or copy/paste the following ESET Knowledgebase article into your web browser for step-by-step instructions:
'''Me''' : I did as they requested and am fully upgraded and licensed with their new edition.
Ran a new scan same problem.
I sent them a new e-mail but now wonder if it is a Firefox issue as, C:\Documents and Settings\Owner\Application Data\
''Mozilla\Firefox\Crash Reports\Pending'' this is where the scan stalls.
Any help would be appreciated.
Thank you.

Try delete the files in Pending folder and make the scan again, do not be afraid to delete the files see : https://support.mozilla.org/en-US/questions/679996
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Disable McAfee siteadvisor and check the problem still persist or not?

Greetings. Can you please tell me why a bookmark is not always saved in the chosen folder? Also, Firefox crashes shortly after opening, periodically. (Both of these problems have been happening with different versions for sometime now.)

The bookmark problem occurs when I am creating a bookmark. When it occurs, the page is saved to another folder that was recently accessed, and random other folders' names are changed to the same name as the folder where the new bookmark was incorrectly saved.
The browser crashes only shortly after I open it, and I am closing a tab.

Bookmarking with Ctrl+D will bookmark to previously chosen folder.
'''Bookmarking with the bookmark star''' will bookmark to "Unsorted Bookmarks" folder (default), unless you have modified behavior with an Extension. The "[https://addons.mozilla.org/firefox/addon/3880/ Addbookmark Here2]" extension has some [http://dmcritchie.mvps.org/firefox/addbookmarkhere2.txt options] that might be confusing and are optional for those who are looking for old behavior.
 Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.
Please post only one question in a post, people looking for answers are going to be confused when looking for answers to either problem. For the secondary problem a Google search on [http://www.google.com/search?num=100&hl=en&newwindow=1&q=site%3Akb.mozillazine.org+-intitle%3Atalk+-inurl:%22/index.php?title=%22+-inurl%3A%22%2Findex.php%3Ftitle%3D%22+crashes+-intitle:talk&btnG=Search crashes] in the MozillaZine KB may help, particularly the first two hits. (I put the easiest to work with first).
* '''Problematic extensions''' - MozillaZine Knowledge Base http://kb.mozillazine.org/Problematic_extensions
* '''Firefox crashes''' - MozillaZine Knowledge Base http://kb.mozillazine.org/Firefox_crashes

When FireFox crashes it says there is a problem submitting my error report.

With an attempt to submit the error report every time Firefox crashes; I have yet to be successful even once!!

Once it is submitted the link would usually change to an ID beginning with bp. Please paste one or more of the IDs here and in some cases we would be able to definitely help. If you click a link the crash analysis would be shown. Please also note that Firefox 14 is beta and though it is solid and stable, occasional new unresolved problems could show up.

For the past few weeks when I place a bid on ebay, Firefox crashes. The bid goes through but I have to restart Firefox each time. I have sent a report each time and asked to be notified and as of yet I have not got a solution to this problem.

For the past few weeks when I place a bid on ebay, Firefox crashes. The bid goes through but I have to restart Firefox each time. I have sent a report each time and asked to be notified and as of yet I have not got a solution to this problem.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

How to solve crash problem of firefox?

How to solve crash problem of firefox?

Hi Jamalzoal,
Dose your computer have the most recent iTunes on it? When you connect the iPad 2 to your computer what happens? dose iTunes tell you the iPad need to be restored?
p.s. you post this question in the Apple Remote Desktop community. You would probable have gotten more an fast responses if you posted this in the iPad community.

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

The latest flash player release is 11,0,1,152.
Can you upgrade to this version and see whether the crash stil exists?
Go to get.adobe.com/flashplayer to download and install flash player.
In case you need direct link to installer/uninstaller, please go to http://forums.adobe.com/message/3952360#3952360 to find them.
saranlee wrote:
My computer crashes repeatedly and I get the message pages are not responding do you want to stop, and/or shockwave is not responding do you want to stop. I have Windows XP Service Pack 3, I am having the same issues whether I use Internet Explorer, Google Chrome, or Mozilla Firefox. My HP Pavilion Desktop has 504 MB of Ram and I am using high speed internet connection. Because it was crashing so much, I used the uninstall program for Flash player to uninstall Flash, I checked my registry and removed anything I saw that was Flash. I then uninstalled Google Chrome and Mozilla Firefox, then I reinstalled the most recent versions from their websites. I did the same for FlashPlayer and Shockwave Flash. I went to the Adobe website and had them check to see if it was working and it shows I have FlashPlayer 10.3.181.36. The page that shows which version of flash player goes with Windows XP states that I should have 10.3.181.34 (This is what I thought I had before I updated, I was having the same problems). When I went into my computer to see what version I have, it shows 11.5.9.620 Activex and both Flash Player and Flash Player Object is listed as 10.3.181.34. My firewall for Windows is set to medium. I also am running Norton Internet Security. It takes anywhere from 3-6minutes for some of my games to load, and I have to refresh at least 3-4 times in order to play. When I do start to play it freezes frequently and I use escape to free it up. This has been going on for a month. I have no idea what to do. I am not very computer savy and I have been learning as I go.

Firefox crashes with error msg: plug-in container exe has encountered a problem and needs to close. Mod name: Mozallac.dl

Firefox crashes with error messages: plug-in container exe has encountered a problem and needs to close. Details: Mod User 32.0.3.5379 Mod Name: mozallac.dl
Why does this constantly occur?

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Firefox crashes when loading some pages I have looked at plug-ins and themes as the problem but I do not have any of the ones that are listed as causing problems.

Recently I downloaded some up grades for my computer and now FireFox crashes when I try to change pages on web sites. It crashes in financial sites, my earthlink email account and a business web site I manage.

Thank you for the replies. Everyone was correct about the jack, interface, and phasing problems. I have been unplugging my motu audio interface and then using headphones at work. I have not changed any detailed audio output settings in logic. When I read that the jack might be a problem I tried switching headphones. This actually helped. I am using dre-beats headphones and they seem to be having issues with the mac/jack-(the phasing/panning problems. I can use these headphones with other devices but not the mac. I have to use ipod ear buds and the phasing seems fixed. Hopefully this information is helpful to someone else.
If anyone knows how to correct this issue please let me know its difficult to know what my final mixes are going to sound like and I have had to keep bouncing everything into i-tunes- sync to ipod and then listen in my car radio.

IMAC: when we try to download PDF or .xlsx files, Firefox crashes. Recent problem after upgrading to the most recent version.

PDF and .xlsx files are unable to download without Firefox crashing. Running on IMAC, current OS.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Firefox crashes immediatly when I click the "upload images button" in Joomla. What is the problem?

To solve the problem I deleted and installed FF again. Some problem.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
 To Enable SafeMode 
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
#Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
#Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Firefox Crash Problem

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