Firefox crash, Signature hang |

Hello,
I am currently fixing up a computer for someone. Among their complaints was that firefox crashed often, so I am going through the crash reports to find the culprit.

And?
I would recommend you try running Firefox Safe Mode as a starter, You could particularly try disabling Hardware Acceleration - Options>Advanced>General> Browsing> uncheck "Use Hardware Acceleration..."
Make sure Plug-ins are up-to-date(your Flash isn't),
Try disabling any third party toolbars.
After that you might try a new profile and an uninstall/re-install. Don't remove preferences.
Some people are going back to Fx3.6. I wouldn't. you would find it difficult to catch up and support will stop before long.

Similar Messages

Crash signature hang | mozilla::plugins::PPluginScriptableObjectParent::CallInvokeDefault(InfallibleTArray mozilla::plugins::Variant const&, mozilla::plugins::Variant*, bool*)

I am crashing multiple times a day. Can't associate it with any specific website. Haven't made any changes to Firefox. Running version 5.0 on Windows XP.
Signature: hang | mozilla::plugins::PPluginScriptableObjectParent::CallInvokeDefault(InfallibleTArray<mozilla::plugins::Variant> const&, mozilla::plugins::Variant*, bool*)
Thanks for your help. -jon

Does anyone at Mozilla care that this bug has been out here for over 8 months without a resolution. I am in the final throws of a release and code added in the last sprint to add some error handling is now requiring another sprint to fix the bugs that are being generated as a result of Firefox mishandling of the MEssageBox.Show.
It is also interesting that searching for "Messagebox" from the Mozilla search function on this website return zero results. Amazing that I can read this message but I cannot find it using text in the thread.

Firefox crashes and hangs

I have repeatedly tried every one of your suggestions to stop the crashes and hanging. I even wiped firefox completely and did a clean install, all with the same results. I have rechecked my firewall settings, anti-virus settings and spyware/malware settings - all are set to allow firefox to do whatever and still crashes or hangs - I'm at wits end - I prefer firefox but can't use it and IE is a piece of crap - if you look back over the last few months you will see repeated crashes and their reports form me - e-mail address [email protected] - any suggestions short of shooting the damn computer and going back to tinker toys and Lincoln logs?

Your plugins list in the system details doesn't show the WMP plugin. 
You need to install the WMP plugin for Firefox if you want to see embedded WMP content.
See:
[[Using the Windows Media Player plugin with Firefox]]
http://kb.mozillazine.org/Windows_Media_Player#Missing_plugin
See http://kb.mozillazine.org/Software_Update (Software Update not working properly) 
Remove the files in the updates and updates\0 folder:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Program Files\Mozilla Firefox\updates
Download a fresh copy of Firefox ( http://www.mozilla.com/firefox/all.html ) and do a reinstall of Firefox over the top of the current version.
If that still causes the same problem then do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.

Why does my Firefox crash reporter hang?

Please help as Firefox is my preferred browser followed by Opera and Chrome in that order
Frequent Firefox crashes are disruptive of my workflow which is very web-dependent
STEPWISE:
1. I have frequent crashes
2. The Crash Reporter comes up
3. Submit report is enabled
4. I select QUIT or RESTART - a rotating symbol shows the reporter is trying to do something BUT NOTHING HAPPENS
5. I close the Reporter window
6. I try to run Firefox again: That brings up the reporter panel again.
7. THE ONLY WAY I CAN OPEN FIREFOX AGAIN IS TO REBOOT MY COMPUTER.
8. I switch to OPERA browser to access Mozilla support
9. I follow instructioins:
If you can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
10. That brings up a long list of "Reports submitted" all with the following format and all sized 50B containing ZERO INFORMATION
bp-06def14b-da8b-450e-8157-7ae252141029.txt plain text document 50 B 29/10/2014 21:33:34
11. Before posting this question I tried to "Automatically add" troubleshooting information - which only brought up the dysfunctioning trouble shooter again!
12. The link to "try these manual steps" brought up a fresh "Ask a Question" window - presumably because it attempted to open in Firefox instead of OPERA which I'm using to log this this report since I'll have to reboot before being able to use Firefox again.
SYSTEM INFO:
OS: Ubuntu 14.04 - fully updated
Mozilla Firefox 33.0 (Info via Terminal since Firefox is stalled)
Plugins: Zotero, AdBlock Plus, Print edit, Download Helper (from memory since FF is stalled)
I use Thunderbird 31.2.0 for email - Firefox DOES NOT bring Thunderbird down with it when both are running
BUT Thunderbird also crashes unexpectedly but not nearly as often as Firefox

Is it possible to start Firefox in Safe Mode, I do understand that the frequent crashes are disrupting and after a crash that Firefox will not open, you need to restart the computer.
In about:config are there any changed about:config entries related to the crash report: browser.sessionstore.resume_from_crash
However in the meantime I will see what I can find.

How come IE works fine while Firefox crashes and hangs constantly

IE works fine while Firefox opensn 1 web page then hangs, crashes when trying to access "source", does not render Windows Media Player content, update to 3.6.9 hangs in eternal download mode, then frazzles, on Windows XP with AMD processor and Firefox 3.6.8.

Your plugins list in the system details doesn't show the WMP plugin. 
You need to install the WMP plugin for Firefox if you want to see embedded WMP content.
See:
[[Using the Windows Media Player plugin with Firefox]]
http://kb.mozillazine.org/Windows_Media_Player#Missing_plugin
See http://kb.mozillazine.org/Software_Update (Software Update not working properly) 
Remove the files in the updates and updates\0 folder:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Program Files\Mozilla Firefox\updates
Download a fresh copy of Firefox ( http://www.mozilla.com/firefox/all.html ) and do a reinstall of Firefox over the top of the current version.
If that still causes the same problem then do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.

Firefox Crashes and Hangs when opened and wont work in safe mode

I use a mac OS X 10.6.7
I have tried to follow your guides but I have been unable to stop firefox from crashing. I disabled all the apps via safe mode and the programme still crashes.
I type in about:crashes but only had time to get the last crash details

Thanks for the note about profile locations.
I deleted mimeType.rdf in my existing profile, still have the same issue - can't view Tools -> Options for the Applications tab, or download a file. Same goes for a new profile - the same issues arise.
Firefox never does crash, I can leave it in this hung state for hours (I left it in a 'not responding' state last night and it was still hung this morning).
I was going to add a screen shot to this post but Firefox hung when I clicked on the 'Browse' button. Perhaps this is an issue when FF tries to interact with my directory structure? Does that get us any leads on what's wrong?
FYI, I currently have my antivirus disabled & not running in the task bar just in case that was interfering somehow.

My Firefox crashes every time I open it and none of the steps in the database solve the problem. My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int)

I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help.
My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results.
I'm not terribly knowledgeable with programming so any suggestions would help!

I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

Firefox has been crashing periodically - the latest crash signature was nsXPConnect::ReleaseJSContext(JSContext*, int). How can I fix this?

Recently I was having trouble opening Firefox at all, so I created a new profile and transferred a number of my settings from the old profile to the new one. Now Firefox opens on the new profile, but it has been periodically crashing, usually after only a few minutes every time. The latest crash gave me this crash signature: nsXPConnect::ReleaseJSContext(JSContext*, int)

Hello Deepa.
You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

My firefox crashes unexpectedly while i am chatting. memcpy | F_826626007_________________ this is the crash signature . how can i overcome this problem ?

crashing firefox while chatting ...

This Bug was filed months ago for that crash signature - related to Adobe Flash. 
https://bugzilla.mozilla.org/show_bug.cgi?id=641775 
''(Please don't comment in that Bug report unless you can provide a reproduce-able test case or a patch to fix the problem.)'' 
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Looks like "the ball is in Adobe's court".

Why is iMAC hanging up and Firefox crashing?

iMAC is hanging up and Firefox has been crashing every day for 2 weeks
Since 6/2/12, Firefox has been crashing most every day on my iMAC. Using Firefox help, checked plug-ins and several needed update, so I started wwith Adobe Flash and began having worse problems. First, it did not seem to download, then the system would "hang" (spinning rainbow) for VERY long time (over 1/2 hour or overnight). After shutdown and unplug power for 10 minutes, tried to start up and now it takes over 30 minutes with lots of hang time. Finally followed firefox help suggestion to "revert to default". Not much help and of course favorites bar is gone. Has still crashed at least once since 6/15/12.
Tried using Safari instead of Firefox and performance was HORRID-- very slow and lots of hangups lsting 10 minutes and more.
Via my iPad, I looked at Skype and history showed several entries for "URGENT ONLINE REPAIR" and others starting 6/2/12 (Same date as most recent string of Firefox crashes. Possibly related??
Any ideas?

No smoking guns in the panic log that I can see. Does it KP in Safe Boot? Hold shift down at startup chime. Give it much longer than a regular bootup.
http://www.thexlab.com/faqs/kernelpanics.html
http://macs.about.com/od/usingyourmac/qt/Troubleshooting-Os-X-Kernel-Panics.htm
Faulty RAM is often a cause. Test the RAM with Memtest.
To test the memory, get memtest and run it in single user mode, where it will test as much memory as possible, more than with the OS loaded.
You can get memtest + directions from the link below. However, ignore running it from Terminal. Instead, boot into SU Mode, Cmd-s at the startup chime. (Best to startup from a full shutdown.)
At the prompt, simply type /usr/bin/memtest all 3 -L (From this link It will be installed in /usr/bin/) Then hit return. This will run three loops of memtest and create a log in Console in Utilties.
If you want to run memtest longer, which may be advisable, since RAM errors can be very elusive, just remove the "all 3" which will give you /usr/bin/memtest -L and hit return. It will keep testing until you quit it.
If you want to quit the test, just hit control-c
When finished, you can just type in "reboot" and hit return.
http://osxdaily.com/2011/05/03/memtest-mac-ram-test/
Direct link for the download.
http://cdn.command-tab.com/2008/memtest_422.zip

Windows 98 OS, Flash 9.0.277.0 consistently crashes or hangs on YouTube with Firefox 2.0.0.20

I had given up on getting Flash 9 to work on YouTube, but I thought I'd make this post to see if anyone has any ideas. I have Windows 98 operating system -- so Flash 9 is as high as I can go. Flash 9.0.277.0 -- the most recent version -- consistently crashes or hangs on sites with Flash content using Firefox 2.0.0.20 (the highest Firefox version I can have for my OS) or Opera 10.10. (Every earlier Flash 9 version I tried also crashed.) The site I really want Flash 9 to work on is YouTube, but EVERY time I do an artist search and click on a link my computer hangs or crashes with an error message concerning NPSWF32.dll, the Flash plugin. Is it a lost cause to get Flash 9 to work on YouTube? I hope someone has an answer. Thank you very much.

Hello, Pat.
You say, "It is also possible that this is mere speculation."
Indeed, it is possible that it is "mere speculation".
I said that I was basing my comments on poster # 3's comments. What I tried to do was to rephrase it a little to show my understanding of the factors contributing to a possible (NS_type_browser)/YouTube/(FP_9_version) conflict that could lead to the NPSWF32.dll error or a computer crash or hang.
To be more general, "(NS_type_browser)/YouTube/(FP_9_version) conflict" should be replaced with "(NS_type_browser)/(Internet_web_site)/(FP_9_version) conflict", since FP 9 versions newer than 9r_47 exhibit unpredictable behavior. That is, these FP 9 versions will crash on some sites (or videos), whereas on other sites (or videos) these FP 9 versions will work fine.
I thought with your expertise, that you could clear up any "mere speculation" or misunderstanding that I might have.
But, evidently, this was not the case.
You say, "I would say, if FP8 on FF2 works for you, why not just leave it at that?"
As you know -- or, at least, I hope you know -- different websites support different minimum Flash Player versions. That is, on a given website, FP 9 might work fine, but FP 8 might not work at all -- and, in this case, you would get a message saying you needed a later version of FP to watch the Flash content. (This message is stated differently on different sites, but it is basically equivalent to what I've just said.)
why not just leave it at that?
YouTube now supports both FP 8 and FP 9, but at some point in the future I'm sure they will discontinue support for FP 8. If I didn't have a working FP 9, I'd be SOL on YouTube !
As I explained, in the present day, I can watch much, much more Flash content while browsing the web with FP 9 with than with FP 8. Also, FP 9 gives a better picture than FP 8.
I'd guess the reason that you were not even aware of this -- based on your question -- is that you are not limited by your OS and hardware like I am.
I hope this answers your question, Pat.
Like I said, I'll give you a "helpful answer" -- 5 points -- just for responding to me here.
Thank you.
larryb123456

Firefox crashes (hangs) while printing pdf (or xps)

Firefox crashes/hangs whenever I try to print pdf using Adobe Acrobat V9.5. I updated Acrobat to XI but the problem didn't go away. It crashes the same way when I try to print to xps as well.
I have to force close the browser and I see Acrobat (or XPS) conversion dialog stuck somewhere at middle afterwards.
I don't have problem printing to pdf from other applications including other browsers (Chrome and IE9). Uninstall/reinstall (complete removal including profile), reset, disabling all addons and extensions, none of these worked. Although the problem goes away when I use Firefox in safe mode. What could be the problem here? I tried disabling all addons and extensions without luck.
I saw similar problem in another thread (https://support.mozilla.org/en-US/questions/994052?esab=a&as=aaq) which says it got solved after updating to V29. But I have this problem at office where I use ESR release channel currently at V24.6.
Can anyone confirm that this is a Firefox bug and has been fixed in V29? If so I can wait until next month when ESR channel jumps to V31.
PS: I use Windows 7.
Thanks in advance for any suggestion or help.
Peace

''Peace712 wrote:''
Although the problem goes away when I use Firefox in safe mode. What could be the problem here?
Try toggling the status of hardware acceleration under Options → Advanced → General, then restart Firefox.
* [[Advanced settings for accessibility, browsing, system defaults, network, updates, and encryption|Advanced settings for… hardware acceleration]]
If there's no problem in Safe Mode, that suggests an issue with an add-on, a preference or a file in the profile, or hardware acceleration. Since you've already ruled out the other two, hardware acceleration is all that's left to try.
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
''Peace712 wrote:''
Can anyone confirm that this is a Firefox bug and has been fixed in V29?
For me, Firefox will simply not print to XPS, though Internet Explorer doesn't have any trouble. Others have reported hanging when text is pasted into the "Save As" dialog. I haven't seen any reports of crashes, though that may be specific to the older version of Firefox you're using.
''Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html the Bugzilla etiquette page] for details.''
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1026409 Bug 1026409] - Can't print to XPS - Printer Error - An error occurred while printing
* [https://bugzilla.mozilla.org/show_bug.cgi?id=850160 Bug 850160] - Hang when pasting into XPS printer "save as" dialog
As for printing to PDF, I can't turn up any confirmed bug reports.
* [https://bugzilla.mozilla.org/show_bug.cgi?id=875691 Bug 875691] - FireFox 29.0 Still Does Not Work Correctly with the Adobe Acrobat 10.1.9 PDF Printer Driver
I use Doro PDF Writer, which works fine.
* http://thesz.diecru.eu/content/doro.php

When I try to upload files to certain websites Firefox crashes and I get this signature: ReleaseTemplateVtbl(void**).

When I try and upload files from my computer to the internet, Firefox crashes and I get this as my signature: ReleaseTemplateVtbl(void**). It happens on all sites where files need to be individually uploaded.
== Crash ID(s) ==
a0713084-6f65-4c35-a78d-7eaf02100603

It was enough help! I found Firefox does default to the last folder. My problem was created because I was uploading from a subfolder within my d:/temp directory and then deleting that folder. Since the subfolder was deleted Firefox could not go to the last folder and was defaulting to the Mozilla directory.

Firefox crashes frequently with signature "js_LineNumberToPC"

I'm getting frequent crashes of Firefox. The crash signature is "js_LineNumberToPC". I can't figure out an exact pattern as to when it's happening but I'm getting it multiple times a day primarily when using more robust web-based applications like salesforce.com, Drupal CMS, etc.
== Crash ID(s) ==
9a91f5de-0c6f-4c64-a05e-c2c6e2100525

After looking through bugzilla, the cause seems to be firebug.

My firefox crashes suddenly. CRASH SIGNATURE: nsBaseDOMException::GetMessageMoz(char**)

my firefox crashes suddenly after some few minutes of running it. i re-installed it freshly but, it didn't worked.

This Bug was filed months ago for that crash signature - related to Adobe Flash. 
https://bugzilla.mozilla.org/show_bug.cgi?id=641775 
''(Please don't comment in that Bug report unless you can provide a reproduce-able test case or a patch to fix the problem.)'' 
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Looks like "the ball is in Adobe's court".

Firefox crash, Signature hang |

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