Firefox crash upon opening, even in safe mode
Got rid of old personal info
Re-installed multiple times including shut down after
Browser initialized, crashes, submit report... rinse and repeat
Hello btpisch, you crashed report is malware related, you can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you
Similar Messages
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I have a 64 bit windows computer running Windows 7. For the past few months Firefox has been crashing on opening - occasionally opening on my husband's profile but not mine. I am now using IE9 running as administrator but would prefer to use Firefox.
I can not adjust any of the settings, plugins etc as I can not open the program at all. After the first attempt I have go to the task manager and stop firefox.exe. Then on my next opening attempt I get the error messages again. I have sent off numerous crash reports to Mozilla.
cheers
Sharon Beeston
AustraliaThat looks like a problem with a component of your Nvidia display driver: [@ @0x0 | nvd3dum.dll@0x3a7434 ]<br />
I'm not sure how to fix this as an internet search on this file doesn't give any real solutions.
First make sure that you have the latest drivers for your graphics display card.<br />
If it started after an update of those drivers the see if you can role back to the previous version of the drivers. -
Firefox immediately crashes upon opening even in safe mode
Have followed all recommended steps
bp-716639cf-90b3-48af-9b99-91aaa2131021.txtCan you try the profile manager and create a new profile.
* [[Use the Profile Manager to create and remove Firefox profiles]] -
Yosemite installed, Firefox no longer opens, even in Safe Mode
This evening I upgraded to Yosemite. Now Firefox no longer opens, even in Safe Mode. If I try to open FF, I receive a Mozilla Crash Report. I uninstalled and reinstalled FF, made no difference. Can anyone help?
This is the crash report. I do not understand it.
AdapterDeviceID: 0x 166
AdapterDriverVersion:
AdapterVendorID: 0x8086
Add-ons: gmailwatcher%40sonthakit:1.61,%7B03B08592-E5B4-45ff-A0BE-C1D975458688%7D:1.0,%7 B1395baf2-3aa6-4d0f-83d6-1d9b66a9420d%7D:0.9.5,%7B3C9A65A6-9563-4485-BA4A-4BCD69 8BCFB4%7D:7.0,%7B5bfebbd0-9bef-4522-8823-523aeda5f2dc%7D:2.1,%7B8b86149f-01fb-48 42-9dd8-4d7eb02fd055%7D:0.26,copyplaintext%40teo.pl:1.3.2,autoscrollhelper%40tec hsmith.com:1.9.6,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.7,socialfixer%40ma ttkruse.com:10.6,%7B195A3098-0BD5-4e90-AE22-BA1C540AFD1E%7D:4.2.0.0,%7B0545b830- f0aa-4d7e-8820-50a4629a56fe%7D:24.9,%7Bdc572301-7619-498c-a57d-39143191b318%7D:0 .4.1.5.2,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.5,%7B972ce4c6-7e08-4474-a285- 3208198ce6fd%7D:33.0,extension%40321youtube.com:1.3,%7B146f1820-2b0d-49ef-acbf-d 85a6986e10c%7D:0.1.9.2,firefox%40gmelius.com:5.7.7.12,jid1-UXDr6c69BeyPVw%40jetp ack:0.8.1
BuildID: 20141011015303
CrashTime: 1413609621
EMCheckCompatibility: true
Email: EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1413386076
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 166
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1418
StartupTime: 1413609618
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 33.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed. -
Firefox crashes at startup even in safe mode after upgrade to version 7.0.1
Firefox crashes at startup after an upgrade to version 7.0.1
It crashes on start-up even in safe mode.
I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.Your crashreport is<br>
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021<br>
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]<br>
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO<br>
See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info<br>
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.<br> -
Firefox crashes immediately upon opening, even in safe mode
Completely uninstalled and reinstalled twice. There's no add-ons or any extras whatsoever installed.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report -
Firefox crashes upon start-up (non-safe mode)
Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode).
I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again.
The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scanwe have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem -
After firefox 18.0.1 update firefox will not open even in safe mode?
I updated firefox and it wouldnt open. i uninstalled twice with no luck. crashed twice before the update yesterday now it wont open at all
[[Firefox 18 crashes on startup due to malware - how to fix]]
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Firefox crashes upon open - won't send crash report; crash report info summarized below
I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not availableHello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote> -
I was trying to change settings to access the comments section of Slate.com. Right or wrong, I changed a Java setting from -1 to 2. The setting was in about:config and I believe it involved some sort of max. As I cannot open anything, I am not sure.
When I made the change, firefox crashed immediately, Every time I have tried to reopen, even in safe mode, it immediately crashes again and will not reopen.Hi pternagy,
Sorry you are having problems.
For future reference. Those of us that mess directly with about:config soon learn how to recover from mistakes and what it is sensible to backup. Occasionally backing up your entire profile for instance can be useful and would have probably given you a quick solution of copying over the file from that backup.
*[[Back up and restore information in Firefox profiles]]
Ok on to the subject of trying to get Firefox back as it was:
Find your profile and the file ''prefs.js'' and rename that. (The renamed file is a potentially useful backup.) Firefox is then forced to regenerate the file and will reset your preferences to the default. You can then re open and use Firefox. Next try to get it back to normal.
Trying to manually edit the file ''prefs.js'' is normally a bad idea. However if it is a single pref change it may be possible to directly edit the prefs.js file (whilst Firefox is closed) to get everything back to how it was before . You have the renamed file to work with. Probably best to test all this out in a new additional profile then you only break additional test profiles not working profiles essential to Firefox.
These articles should help you:
* http://kb.mozillazine.org/Prefs.js_file
* [[Reset Firefox preferences to troubleshoot and fix problems#w_solution-2-delete-firefox-preference-files]]_solution-2-delete-firefox-preference-files
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_finding-your-profile-without-opening-firefox]]#w_finding-your-profile-without-opening-firefox
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox
Please post back with how you get on and whether you need any extra help.
Good Luck. -
My computer is set to auto update for Windows 7 Home Premium and for Microsoft Office Professional Plus 2010. I am also running Norton 360. There was a major update for Office on 12/10/14 that seems to be when my problems started. This month, every time my updates have caused a reboot, Mozilla has failed to open. I have uninstalled it and reinstalled it several times, and it has only lasted a day or two before it crashes again. This last time it will still not open. All the instructions to troubleshoot seem to be based on the idea that the program is open and just has issues. I can't even get it to open up in Safe Mode.
I have tried to reinstall, and it says that it will launch automatically when the install is complete, but it is not working. Since Norton scans every download before it runs, I'm not certain if that is where the problem is since I never get the window that shows the step by step installer for Firefox.
What do I need to do?Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. A clean reinstall is not the same as a regular reinstall performed using the built in installer. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data -->
Please report back to say if this helped you!
Thank you. -
Firefox experiences random crashes which persist even in safe mode (linux + gnome)
Since maybe version 29, my Firefox has become less stable than before and started to crash for seemingly no reason; sometimes it crashed shortly after started with few tabs on, and sometimes it crashed when many tabs were open or (not constantly) with music playing. In short I cannot find an exact pattern by which crashes are triggered. Only one thing is certain, once it broke down, it kept crashing on every restart (even in safe mode or with the user preference directory reset by a complete removal), until a reboot.
I checked some threads, where people suggest that such random crashes may be caused by a flawed RAM, but I feel it unlikely because in this same system no other software (including Chromium) have shown similar problem, and on Windows the same computer Firefox (v31) has been rather stable.
Although it didn't happen frequently, the need to reboot the computer before Firefox gets usable again is really annoying. I appreciate a lot if anyone could give some hints, thanks.
The environment:
base system: openSUSE 13.1 (Bottle) (i586) 32-bit
desktop: Gnome 3.10.2
cpu: AMD C-60 APU with Radeon(tm) HD Graphics × 2
RAM: 4G
====================UPDATE=======================
Sorry I forgot the crash reports, here they are:
bp-53142ca2-076d-4413-9d1a-2d2c72140928
bp-ec9c9990-0cde-48e5-a792-27bd22140928
bp-425bcbf0-5c79-4050-999f-ebc692140928
bp-30bc9187-5a52-47ba-a193-9c6b82140928
bp-d39f099c-758a-405d-a566-d3bd72140928
bp-7aff96dc-bbc2-4e41-9888-af5d62140928
bp-fef7b101-e586-4a8c-94a7-6dc842140928
bp-c8785c65-4c72-4f9b-b0fb-439ac2140928
bp-47244ab2-dfa5-49a9-9345-500342140928
bp-cc104c04-516f-4f48-a2cf-ff4fa2140926
bp-f38876f1-48c2-4788-b5aa-54cce2140926
bp-3057d6a8-59d8-4cfe-8720-338072140926
bp-c17b4506-fde9-4389-8b2d-ac6a72140923
bp-a3d651aa-613b-457f-9cc9-44e812140922
bp-af7593e9-b7d1-44f6-aebc-bd0d72140920
bp-7055424f-8212-4c54-9fcc-39bb32140917
bp-026ab307-ace0-4ef5-a286-7d70a2140917
bp-ab4e4111-33f1-4d0c-820d-3b8332140917
bp-be24878b-eda9-4afd-a942-204502140917All of your crash reports say;
Signature: libxul.so@0x3868df | libxul.so@0x38691f | libxul.so@0x10ee1b0 | firefox@0x12f15
Crash Reason SIGSEGV
Someone else will have to talk to you about it.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart. -
Firefox 30 crashes windows 7 even in safe mode.
Firefox crashes even in safe mode on my windows 7 box.
Crash ID: bp-61d86996-3b4d-4cc3-8657-803cf2140807
AdapterDeviceID: 0x0126
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0
AvailablePageFile: 4570435584
AvailablePhysicalMemory: 1587560448
AvailableVirtualMemory: 3904385024
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 74973184
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1407431825
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403096746
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2622
D2D? D2D+ DWrite? DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 12
StartupTime: 1407431824
SystemMemoryUsePercentage: 61
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8343150592
TotalPhysicalMemory: 4172525568
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.That is likely a problem with Digital Guardian (dgapi.dll)
*Firefox 30.0 Crash Report [@ dgapi.dll@0x92d5d ] -
Firefox 14.1 hangs, even in safe mode
Always hangs within a few minutes, even in safe mode. Have uninstalled and deleted directory and rebooted and reinstalled. Nothing helps. Now trying the Beta 15 version and that hangs too. Chrome and IE work fine and previous version of Firefox worked fine.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us! -
Firefox crashes when opened even after all tips here applied
Have tried it all and as soon as I put home page different than default one firefox crashes at start unless in safe mode
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Can you start Firefox in Safe mode?
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can use one of these to start Firefox in <u>Safe mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
*https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers
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