Firefox crashed, can't open it at all, having to go thru internet explorer to use computer. Crashed when two firefox updates were done. Refreshing and rebooting didn't work. How do I fix this so my computer runs again with firefox?

We heard firefox had crashed, friend 4 hours away has same problem. She got hers fixed but even tho I can get a message that firefox is running , its not functioning so I can use it. Had two updates to do, one automatically, one I started at firefox request. Since then, we can't get on the internet or any programs. Unless you can tell me what's wrong, I'll have to have a computer company come in to fix problem.

It is always a good idea to back up your bookmarks, if you are able to do that now it may help, and if you are considering using them in an alternative browser it may be a good idea to back them up as HTML as well as the default .json files.
* see [[Backing up and restoring bookmarks]]
Have you read the articles shown in my first message above with the blue clickable links. One of the first things to try is using Firefox in firefox [[safe mode]] which should be available from your program list, BUT when trying that on the first dialogue do not make changes just click on continue.
*Does that work ?
* did you see the list of options and click on the continue button ?
* are you seeing any error messages ?

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