Firefox crashed during online payment.

Yesterday i format my P.c. and installed new ESAT v8 Antivirus but now Every time I am doing payment trough onlinesbi(dot)com firefox crashed and it giving this kind of msg :
AdapterDeviceID: 0x29c2
AdapterDriverVersion: 8.15.10.1749
AdapterSubsysID: 26831019
AdapterVendorID: 0x8086
Add-ons: %7B81BF1D23-5F17-408D-AC6B-BD6DF7CAF670%7D:8.8.9,%7B77d2ed30-4cd2-11e0-b8af-0800200c9a66%7D:12.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7
AvailablePageFile: 2292215808
AvailablePhysicalMemory: 845737984
AvailableVirtualMemory: 1489096704
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 31326208
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425385575
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1]: Failed to create similar cairo surface! Size: Size(396,51) Status: 1|[1][GFX1]: Failed to create similar cairo surface! Size: Size(64,64) Status: 1
InstallTime: 1425272831
Notes: DriverVersionMismatch
AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 26831019, AdapterDriverVersion: 8.15.10.1749
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
OOMAllocationSize: 16384
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 785
StartupTime: 1425384798
SystemMemoryUsePercentage: 60
Theme: ftdeepdark
Throttleable: 1
TotalPageFile: 4274503680
TotalPhysicalMemory: 2137251840
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E831B2D4-2781-4116-A364-10E58CC460F0}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E831B2D4-2781-4116-A364-10E58CC460F0}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{44975EC5-BA9A-4A77-B4C4-31FE15D1CC61}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{44975EC5-BA9A-4A77-B4C4-31FE15D1CC61}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E831B2D4-2781-4116-A364-10E58CC460F0}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E831B2D4-2781-4116-A364-10E58CC460F0}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615C41A9-D9C9-49F7-8E7C-A9605C4CD2AD}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615C41A9-D9C9-49F7-8E7C-A9605C4CD2AD}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A4347D23-7AC3-43A6-840D-D20088966286}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A4347D23-7AC3-43A6-840D-D20088966286}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Please tell me how to fix it

The crash report flagged these programs;
Signature OOM OutOfMemory
idmshellext.dll = Internet Download Manager
'''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]'''
This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
Check Internet Download Manager for updates. And contact the tech support

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    Signature js::jit::BaselineScript::nativeCodeForPC(JSScript*, unsigned char*, js::jit::PCMappingSlotInfo*) More Reports Search
    UUID dbf6f1f4-cfda-493f-a3f6-fb28d2141014
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    MSAFD NetBIOS [\Device\NetBT_Tcpip_{C19A52F4-0B94-4539-96E0-1E2B6032772A}] DATAGRAM 7 : 2 : 2 :
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    MSAFD NetBIOS [\Device\NetBT_Tcpip_{E3127C94-4699-435A-9291-3343C267995F}] DATAGRAM 5 : 2 : 2 :
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    Adapter Vendor ID
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    Adapter Device ID
    0x0622
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    Available Virtual Memory
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    System Memory Use Percentage
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    Problem Event Name: AppHangXProcB1
    Application Name: firefox.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f8437a
    Hang Signature: e5f0
    Hang Type: 134217760
    Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
    Waiting on Application Version: 16.0.0.305
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
    Additional Hang Signature 2: b3f6
    Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
    Additional Hang Signature 4: e5f0
    Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
    Additional Hang Signature 6: b3f6
    Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f851c0
    Fault Module Name: mozalloc.dll
    Fault Module Version: 36.0.1.5542
    Fault Module Timestamp: 54f8437e
    Exception Code: 80000003
    Exception Offset: 00001e02
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f851c0
    Fault Module Name: mozalloc.dll
    Fault Module Version: 36.0.1.5542
    Fault Module Timestamp: 54f8437e
    Exception Code: 80000003
    Exception Offset: 00001e02
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

    Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
    * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • Firefox crashes on startup and prompts me to enter Safemode. I then uninstalled it (version 19.0) and now Safemode itself will not open.

    Prior to attempting to uninstall version 19.0 and reinstall it, Safemode was working and usable. After reinstalling version 19.0 Firefox will crash during start up as it did before, and ask me to open in Safemode. Safemode will then crash/not open and the bug report service will open. Clicking "Restart" just opens up another bug report service windows on top of the first one. Clicking "X" or "Quit" does not, allowing me to exit the service window. Firefox's inability to be used properly began shortly after the latest windows update (installed during shutdown/next restart) around 1 AM on (I think) February 27th or 28th. I have not tried installing an older version. I did try to run the 20.0 Beta version, but I encountered the exact same problems. This is the only error code available to me, despite sending at least 5 or more. "bp-b4a3d0ce-8747-46a9-9c04-efc892130302"
    This error code "bp-f6520eaa-36e4-4098-a2a0-c61c32130302" has replaced the previous one after I tested the 20.0 beta version.
    Hope that helps.

    hello, this crash is related to your graphics hardware & a recent windows update. please start firefox in safemode (by pressing the shift-key while it is launching) & go to ''firefox > options > advanced > general'' & disable hardware acceleration.
    for some background on that issue you can also refer to [https://bugzilla.mozilla.org/show_bug.cgi?id=812683 bug #812683]

  • Firefox crashes on start up, won't go past crash report box

    So I've just had my computer attacked by multiple trojans and viruses. I tried to use Firefox to get online to look for a specific way of deleting them. However the crash report box comes up, if I try to continue the a new crash report opens and keeps on opening.
    I tried to submitted the crash report via the website but instead of letters and numbers, the code was just a small string of numbers.
    I also tried reinstalling.

    Your issue may be caused by Malware. You can run and update the following '''free''' antivirus software:
    1. Malwarebytes (Free version) - http://www.malwarebytes.org
    2. Spybot Search & Destroy - http://www.safer-networking.org
    3.Spyware Terminator - http://www.spywareterminator.com
    In addition, there are a number of forums you can use to help get rid of your infection. These include:
    *[http://www.bleepingcomputer.com/forums/ Bleeping Computer]
    *[http://forums.spybot.info/ Safer-Networking Forums]
    *[http://www.spywarewarrior.com/index.php Spyware Warrior Forums]
    *[http://www.spywarewarrior.com/index.php SpywareInfo Forums]
    To fix this problem, perform a ''clean install''. This will not affect bookmarks, settings, or history.
    # Hold down the '''Windows logo key''' and press '''R''' to bring up the ''Run'' dialog.
    # Type '''%PROGRAMFILES%''' (or '''%PROGRAMFILES(x86)%''' on 64-bit Windows and press OK.
    # Right click on the folder you installed the beta in and press '''Rename'''.
    # Type in a new name, such as ''Old Firefox''
    # Press ''Yes'' to confirm the name change
    # Install Firefox normally from [http://www.mozilla.com]

  • Firefox Crashing/Freezing Constantly and Resetting to Defaults

    For the past few weeks, I have been having a lot of issues with Firefox crashing. Every time I try to open up a new tab or load a web page it will freeze. Sometimes this is only for a few minutes, while other times this lasts up to an hour and I have no choice but to close the program out using the task manager, as any attempts to close it normally fail. This is most prevalent within the first few minutes after I launch Firefox, and the program has been slow in this regard for quite a while, though usable after waiting a few minutes for it to fully load. As I stated though, for the past few weeks it has been completely locking up and crashing when this happens, and it continues to happen after I have already loaded web pages and try to open new ones.
    I tried a complete fresh install, and the problem was fixed for a few days, however, after going for a couple of days without internet access and trying to get online again, the problem returned even worse than before. More than that, now from time to time my Firefox completely resets to default settings, clearing out my "New Tab" page's pinned tabs, as well as removing whichever theme I had applied.
    This glitch has rapidly made Firefox unusable for me, which makes me very upset as I far prefer it to Google Chrome. While I don't know that it would help discern the issue, below is also a list of all the extensions I have installed as well as the plugins I have that are always active, (with all my other plugins either being disabled or "ask to activate"). With the exception of "Adblock Edge", I have had all the extensions installed for several months with no issues. "Adblock Edge" itself I only installed after uninstalling and reinstalling Firefox to try and fix my issue. My current Firefox version is 35.
    Extensions:
    Adblock Edge 2.1.7
    DownloadHelper 4.9.24
    Private Tab 0.1.7.3
    Adblock Plus 2.6.7
    Plug Ins:
    Shockwave Flash 16.0.0.296
    Unity Player 4.6.1.51269

    Do a malware check with several malware scanning programs on the Windows computer.
    Please scan with all programs because each program detects different malware.
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
    *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

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