Firefox crashed yesterday. Wouldn't reopen so I reinstalled it and still get nothing, no message or anything. Just the cursor flashes once. Help!

It was a very hot day and my computer suddenly shut down and Firefox crashed. Now Firefox won't open even after reinstalling. Email and IE ok. I want Firefox back. Help!

Make sure that you haven't left a profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox

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Whenever I go to open firefox it automatically directs me to google. Ihave downloaded 4.1 and still get nothing but google can anyone explain or help

Just as above Whenever I go to the Mozilla/Firefox from the graphic on my desktop I automatically get directed to Google.
Is this normal or what do I have to do in order to get all the stuff
I see offered on Firefox? I have downloaded the 4.1 version and
still can not get the website of Firefox

Nope---didn't work. I've owned Macs for about 12 years so although I am brain dead on some things, I do have a working knowledge on most things. I only say that to say this--I did try holding down the mouse and choosing empty trash. It asks if I want to permanently delete what's in there. I say yes--and then I get the same identical message again-----'The operation can't be completed because the item "Firefox 8.0.1.dmg" is in use I can then click stop, or continue.' So apparently that complains the same way it does if I click it up on the menu :)))
As for item owned by---that's not an issue and isn't coming up. User is not a problem either as I am the only user on this system. There is only ONE file in my trash at the moment at that is this dmg file. Nothing Mac. Nothing owned by anyone other than Firefox. The problem seems to be that the dmg file and the original 4.0 FF file are working in tandem with each other--even though I have already drug the new 8.0 globe into the Apps folder and it updated the FF app with the new stuff. If I could force the dmg file to go away, I would do so, but at every turn the system is telling me it can't be done because it seems to think that dmg file is in use---even though everything is shut down and/or ejected. Hey--I'm getting ready to head out and won't be back till evening. I'll check back in this evening. Thank you again for your help.

Firefox crashes after a few minutes when using say Ebay and Yahoo sites. Also internet exploer also does the same. I do not know much about computers please help if possible. Many thanks. PS I have the latest Firefox version

The problem has just started. I did get a funny windows coming up about 'best video down loader' but I do have that addon already.

I have too have lost all function to my smart mailboxes upon installing Yosemite. I also lost all my flagged email. Any solutions yet? I will be bummed if I have to recreate my email because I was foolish enough to install this upgrade too soon. Will I ever learn to wait? Ugh.

Firefox crashes for unknown reason lately, so I removed it and reinstalled it. How can I put my Favorites (bookmarks) back into the newly installed FireFox???

Firefox crashes a few times when I was on Facebook and with email, also watching dramas online. Most of the time due to Adobe Flash and I did submit crash report. Later it crashes for unknown reason while I have email and Facebook on different tabs -- when I was on the tab of email, it looks system hang and not responding. This happened to my laptop that uses Windows Vista as I noticed. I don't remember it ever happens to my desktop that uses Windows XP.
It's pretty annoying of such known crash, but before removing Firefox, I did try to update all add-ons or plugins and it looks like doesn't work out. After updating for couple times and it still crashed like that, I removed Firefox and reinstall it.
'''Now I want to know how to put the shortcuts from my Favorite folder into the newly installed FireFox's bookmarks.''' I didn't backup the bookmarks by using Firefox. I even went to Firefox help for instructions, but it only mentions how to merge/input the bookmarks from other browsers. Please note the version I've removed and inrestalled is the same -- 3.6.13.

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
*http://kb.mozillazine.org/Multiple_profile_files_created
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Error when I try to open Firefox. Says Firefox is running in the background and cannot open. Suggests closing that window or restart system. This has happened several times recently. I reinstalled but am still getting the error. Any thoughts?

I am getting an Error when I try to open Firefox that Says Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system. This has happened several times recently. I deinstalld and reinstalled but am still getting the error. Any thoughts?

This happens to me as well. However, I have a shortcut on my desktop as well as my quick start bar. When this has happened to me, I can usually log back in without restarting, by using the shortcut on the desktop rather than the usual quick start bar.
I know this sounds weird, but it has worked for me about 80% of the time.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated. Now I can't even remove the program at all. Why is this happening?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

Please give a bit more system details. Which OS and version are you on? Is it 32 bit or 64 bit. Try downloading the Creative Cloud App if not already installed from: https://creative.adobe.com/products/creative-cloud. You can choose to install PS from withing this app and need not rely on web page.
Regards,
Anirudh

After yesterday's "upgrade", iTunes can no longer find and play my music library. It points to the correct location in "Advanced", but clearly iTunes is not actually seeing it.

After yesterday's "update", iTunes can no longer find and play my music library. It points to the correct location in "Advanced", but clearly iTunes is not actually seeing it. What gives? And why does Apple force these constant updates that just screw up everything? It was all working fine yesterday before I ran the update.

Does anyone know where I can get support for this issue?

Firefox 4 b10 loads fine, but when typing in search it hangs and does not complete the page. can scroll page, but cannot click on anything on the page. Please help i like useing 4 b 10

on the search bar far right where you can book mark the page to the right of this it is red and x'd out. so if there is some help great. fully unintalled firefox 4 b10, including removing the directories where program resided. rebooted computer, reinstalled it and still did the same thing.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.
If that did not help;
Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites.
'''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode; Free Online Encyclopedia]'''

Firefox has stopped working. It won't load any page, saying "The connection has timed out." I uninstalled it and reinstalled it, and still nothing. Any suggestions?

Firefox has stopped working. It won't load any page, saying "The connection has timed out." I uninstalled it and reinstalled it, and still nothing. Any suggestions?

Please see here: [[Error loading web sites#w_interrupted-or-reset-connection|Error loading web sites#w_interrupted-or-reset-connection]]

My computer crashed. I tried installing Elements on another computer and I get 'limit reached'.

My computer crashed. I tried installing Elements on another computer and I get 'limit reached'.

You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number. If an agent is not immediately available, refresh the page a few times until you see the green chat button, or try at a later time.
To get help now click here for product support
Can’t get immediate help? click here for further options

Firefox crashed yesterday and today it opened with the scroll bar on the left side, not the right. How do I fix this?

Firefox crashed last night as I was closing it down. Today, when I started up my laptop and opened firefox, the scroll bar was on the left. I'm not sure how to move it back to the right side of the page.

RichTQ wrote:
just yesterday i have lost connection with the Vodafone network.
Have you contacted Vodafone ?

Firefox crashes when I try to print from Yahoo mail and some web sites

I am running Mac, OSX 10.4.11. Firefox has automatically upgraded me to version 3.6.15 and variations in between for months now.
I have been having problems printing to my Epson CS5800F for at least a couple of weeks if not months. I'm not really sure which version it began with, only that it's been weeks.
Printing from web sites is intermittent. From Yahoo! mail it is almost daily. I have downloaded and reinstalled the Epson printer drivers which seemed to solve the problem for about a day. Then I was right back where I started. I am very frustrated and aggravated because I need to be able to print e-mail and web site information. And I did not have this problem in the past.
Is there a fix for this problem? Can I revert back to an earlier version of Firefox where I did not have this problem? I cannot upgrade my OSX to fix this... as this is not an option on this Mac.
Help?
I am looking at your about: crashes advice to find crash incidences, but there is no "about: crashes" on my location bar... I have 8 options under about and none of them say crashes.
I did find the following under help: troubleshooting information:
Okay... i pasted it below, as I didn't read that far down before I posted it here. I cannot find the Crash ID(s) which would be in multiples this past week.
I have submitted all crash reports, at the time of crashing, or so it seems, as the crash report window says it will report my crashes. There have been many in the past week... too many to count. And, I have requested help in the last 3 or 4 of them... and entered my e-mail address, plus a request for assistance, but so far, no replies or information has been submitted back to me at my e-mail address. So, I am wondering if this really works, and if you are getting my reports at all.
I really need to get this problem fixed so I can stop wasting so much time restarting and copying and pasting items into text to print. This is not how a browser should work. And I would greatly appreciate any and all feedback I can get to resolve this problem asap. I need to be efficient in my work and this is not allowing that.
Thank you,
Suzette Sullivan

* Shockwave Flash 11.4 r402
* Next Generation Java Plug-in 10.7.2 for Mozilla browsers
* NPRuntime Script Plug-in Library for Java(TM) Deploy
* iTunes Detector Plug-in
* Adobe PDF Plug-In For Firefox and Netscape 10.1.4
* The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
* 5.1.10411.0
* Picasa plugin
* NVIDIA 3D Vision Streaming plugin for Mozilla browsers
* NVIDIA 3D Vision plugin for Mozilla browsers
* Citrix ICA Client Plugin (Win32)
* The plug-in allows you to open and edit files using Microsoft Office applications
* Office Authorization plug-in for NPAPI browsers
Windows 7; Firefox 15.0.1

Usually after Firefox crashes I can restore session but sometimes it won't let me. Is there a way to restore a session once automatic option goes away?

1. Firefox crashes and an error message appears.
2. I open Firefox again.
3. Automatically Firefox asks if I want to restore the last session or start a new session.
4. Usually it works to restore a session, but at random times, it does not and the following happens.
5. I move the mouse toward the restore session button but don't quite get there when my usual home page opens.
Question: once this happens is there a way to get my old session back, like a place where you can manually request Firefox restart the last session?

did not have that extension installed, but did it now and can't find anything there that would concern tab groups. (also referred to as Panorama). This session manager seems to provide a lot of stuff that the browser is supposed to do anyhoo, but with more options of configuration. Hope extension and browser won't cause a mess while attempting to do both the same thing.
Yes, I know that Bookmark all tabs is still available via right click - after a google-search told me so. My feedback was - why remove functionality from the menu? It's really not overloaded - and I'd expect a menu listing me the complete set of functions a software allows me to do, unless it busts the menu. So I was just asking myself - how come it has been removed? Makes no sense to me.
Thanks for your reply.

Firefox crashes first time only. Afterwards, I can load and use it. I do not receive crash reports but have done all the recommended troubleshooting. Advice?

My Toshiba laptop is only a couple months old. I have checked to make sure everything is updated. Ever since I've installed Mozilla, it crashes when I open it. It will stay up for anywhere between 5 and 15 seconds before it crashes. When I open Mozilla after the crash, it works fine. I have tried all the suggested troubleshooting and am tired of waiting through that first crash to use the internet.
Also, I have next seen a Mozilla crash report window.

As I see, your problems might be derivated from a plug-in.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
If that did not work, please give us crash report IDs so we can see what might have caused the problem. ''Remember: you should have first send Mozilla crash report information that we can check on databases before sending us any ID''
Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Firefox crashed yesterday. Wouldn't reopen so I reinstalled it and still get nothing, no message or anything. Just the cursor flashes once. Help!

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