Firefox crashes after adobe flash 11 upgrade

I have Win7 (64). My Firefox 14.0.1 was working find with Adobe Flash 10. When Firefox upgraded to 15.0.1 and simultaneously upgraded to Adobe Flash 11. Now Firefox crashed as soon as I go to a site with Flash content (like cnn.com or youtube.com). As soon as I uninstall Adobe Flash completely, Firefox starts to respond again (but of coarse without displaying any Flash contacts as it was uninstalled). I even tried downgrading back to Firefox 14.0.1 and reinstalled Adobe Flash 11, and I get the same crashing results. As well as the same results when I uninstall Adobe Flash (meaning that is responds again, but without displaying Flash content). I also tried the same sequences in safe-mode, but still have the same issues.
I am seeing lots of posts regarding trouble with the new Adobe Flash 11, but no definative solution. Can someone please assist me with this. Or at least instruct me on how to downgrade back to Adobe Flash 10. Their site is not clear on how to do this.
Thanks
BTW - I have a second computer that is a complete cloned image of this machine (the only difference is the hardware setup is different, with different respective drivers). This second computer is not having any problems with Firefox 15.0.1 and Adobe Flash 11. Can this problem be caused by a hardware issue?

Hi gguevara,
First try to [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration Turn off hardware acceleration] in Firefox and "disable the hardware acceleration" in the Flash Player too :
http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html
also try to [http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 Disabling Protected Mode in Flash] (the link is for 11.3, do the same for 11.4), see the same in "Last resort" in the next link from adobe forum http://forums.adobe.com/thread/1018071?tstart=0
Finally if you still have crashes you must [https://support.mozilla.org/en-US/kb/flash-113-crashes#w_step-2-install-flash-10-3 download and Install Flash 10.3] '''but first''' '''''uninstall''''' your current version [https://support.mozilla.org/en-US/kb/flash-113-crashes#w_step-1-uninstall-flash with adobe uninstaller program] .
"Can this problem be caused by a hardware issue?" see:
[https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Upgrade your graphics drivers to use hardware acceleration and WebGL]
thank you

Similar Messages

I am sick and tired of Firefox crashing from Adobe Flash player. All support statements say to reinstall and that doesnt solve the problem!

I am sick and tired of your Firefox not supporting Adobe Flash player. Windows explorer no problem it works fine. All of your support statements tell me to reinstall and I've tried that more than once and nothing improves! It is slowing up my computer, and I have a windows folder with 4.8Mb of auto generated crash messages!

If you have problems with current Shockwave Flash plugin versions then check this:
* see if there are updates for your graphics drive drivers
'''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration'''
* disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
'''https://forums.adobe.com/message/4468493#TemporaryWorkaround'''
* disable hardware acceleration in the Flash plugin
'''https://forums.adobe.com/thread/891337'''
See also:
* '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Firefox 14 crashes after adobe flash and firefox update

only new events, firefox updated from 11 to 14 and flash updated.
first firefox crashed then had to reboot and it asked me if i was ok with deleting data, i did delete all except bookmarks. next time i got this message, didnt work. now when i try to open it it says this
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 14.0.1.4577
Application Timestamp: 5000b729
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b60
Exception Code: c0000005
Exception Offset: 00062245
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I already did a clean install removing the mozilla folder entirely and I believe all the settings (since i asked for this during reinstall). still cannot open firefox.

hello, I had uninstalled the adobe Reader X and firefox is working again. But sadly I had uninstalled and reinstalled firefox about 3 times. :(

Windows 7 crash after Adobe automatic upgrade

Hi
I just finished installing Windows 7 and everything worked just fine. At first...
However, this morning, a message came up asking if I would like Adobe to automatically look for upgrades.
After clicking yes, it all went downhill.
To begin with the whole computer just frooze. I couldn't do anything. Not even Ctrl+Alt+Delete. Nothing happends...
I restarted the computer but as soon as I start whatever program everything stops working again. This is getting pretty frustating since I can't use my computer at all.
Now I thought the upgrade may somewhat be working in some magic hidden way... To get rid of the upgrade my plan was to restart again and immidiately type Ctrl+Alt+Delete. Nothing happends.
I have never experienced that Ctrl+Alt+Delete doesn't works but someone else maybe have that exeperience...
I typing this email with the computer restarted in Safe Mode but I really don't know where to go from now.
I have Adobe Creative Suite Premium CS2, I know it's old but it's enough for my needs.
What's more important is that I have used both Illustrator, Photoshop and Indesign yesterday without any problems.
Any ideas on what to do, please help!

Don't throw your money away. Buy the upgrade that I linked to earlier (http://amzn.to/aAxe4y) and you'll save yourself $30 or so off list and get free shipping.
If you really want to spend an extra grand, feel free to send it my way. My daughter is getting married next year I'll put toward the wedding.
Seriously, the installers for upgrades and full price retail are identical. The only difference is the serial number. With an upgrade, you be prompted to enter the proper verification being the serial from the earlier version. That's why it's so important to buy the correct upgrade.
Bob

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

The latest flash player release is 11,0,1,152.
Can you upgrade to this version and see whether the crash stil exists?
Go to get.adobe.com/flashplayer to download and install flash player.
In case you need direct link to installer/uninstaller, please go to http://forums.adobe.com/message/3952360#3952360 to find them.
saranlee wrote:
My computer crashes repeatedly and I get the message pages are not responding do you want to stop, and/or shockwave is not responding do you want to stop. I have Windows XP Service Pack 3, I am having the same issues whether I use Internet Explorer, Google Chrome, or Mozilla Firefox. My HP Pavilion Desktop has 504 MB of Ram and I am using high speed internet connection. Because it was crashing so much, I used the uninstall program for Flash player to uninstall Flash, I checked my registry and removed anything I saw that was Flash. I then uninstalled Google Chrome and Mozilla Firefox, then I reinstalled the most recent versions from their websites. I did the same for FlashPlayer and Shockwave Flash. I went to the Adobe website and had them check to see if it was working and it shows I have FlashPlayer 10.3.181.36. The page that shows which version of flash player goes with Windows XP states that I should have 10.3.181.34 (This is what I thought I had before I updated, I was having the same problems). When I went into my computer to see what version I have, it shows 11.5.9.620 Activex and both Flash Player and Flash Player Object is listed as 10.3.181.34. My firewall for Windows is set to medium. I also am running Norton Internet Security. It takes anywhere from 3-6minutes for some of my games to load, and I have to refresh at least 3-4 times in order to play. When I do start to play it freezes frequently and I use escape to free it up. This has been going on for a month. I have no idea what to do. I am not very computer savy and I have been learning as I go.

"Adobe has found a solution or workaround for the recent crash in Adobe Flash CC" ...not really.

Hi guys,
My Flash CC crashes all the time, it's always been doing it since when I started using it on CS4, and I've somewhat given up on this bug being fixed, it crashes at least 20-30 times every document I create. I'm using a Wacom Bamboo Fun Pen&Touch tablet and drawing a lot, I think the problem is that it can't handle this much drawing.
Anyways, it just crashed and for the first time after reopening I found this nice message from Flash:
"Adobe has found a solution or workaround for the recent crash in Adobe Flash CC.
Please click here for further details."
Excited, I clicked on it! At last, a solution! Amazing!
...but it just points to http://www.adobe.com/
... I don't understand.
What's happening? I'm genuinely puzzled.
Also, anybody else experiencing frequent crashes?
Thanks!
Ciao!

Yes, this is not good -- you're already mad when it crashes, then "We found a solution!" But, for me clicking on the link does nothing - no link even to adobe, just a tease - nothing opens.
It's bad enough crashing a couple times a day and losing work (I do save every chance I get), but then to get taunted with this bogus message, it's discouraging and exactly the best 'user experience' for a really expensive product from company that is all about helping professionals create good design/user experience ..
I like the way this is headed though! it just doesn't work right now.

Firefox crashes after few seconds

I have WIN 7 64bit , since last update i.e 33.0 version, i am facing a problem that firefox crashes after few seconds . I troubleshoot the same as mentioned on your site but it doesn't work ........
kindly help .......

We're sorry to hear that Firefox is crashing. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode". 
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Can you also try disabling hardware acceleration to see if that fixes your problem? You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
#Open Firefox ''Options'' window as follows:
#* Click the menu button [[Image:New Fx Menu]] and select ''Options''.
#In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''.
#In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
#Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
If the above did not solve it, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
If you don't have enough time to go to that page and collect the crash reports:
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article or in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

I have had continuous crashes of Adobe Flash since latest update.

I have had continuous crashes of Adobe Flash since Firefox updated 3 or 4 days ago. I uninstalled Flash thru the Add/Remove in Control Panel and reinstalled Adobe Flash. Ran Update and all plugins etc are uptodate. What now to solve the Crash Problem in Farmville, Zoo, and Treasure Island
== This happened ==
Every time Firefox opened
== when there was an update a few days ago

It seems it doesn't matter as since update for my plug ins firefox as a whole as slowed way way down and running resources like crazy. Need to fix this. I have been checking around for answers and dont seem to find an easy solution or update to fix this so ff is fast again. It also doesnt seem to be just when on a page with flash on it. It slows all pages down. Once have like 3 pages / tabs open. Fast computer to so this should be fast as heck like it normally is. Thats one main reason for firefox. Cause it runs fast but now slow as can be as of 3 days ago. I updated flash, all plugins and extensions but still slow.
Anybody have any fixes for this and my like posted issue please share. I will be creating a thread myself on this as well so can post there to if dont mind.

How do I close firefox to install Adobe Flash Player

How do I Close Firefox to install Adobe Flash Player?

There are 2 versions of Adobe Flash; an '''ActiveX version''' for IE only and a '''Plugin version''' for most other browsers including Firefox. On a Windows system, you should always update both individually.
#'''Using Firefox''', go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
#When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
#Click or double-click on the file you just saved to your desktop
#*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
#*The "Install" button in the lower right corner will now be highlighted, click it.
#*The installation is quick.
#Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
#Direct link ActiveX version for IE '''''only''''': http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Firefox crash after launch

Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?

''sefi112 [[#question-1052360|said]]''
<blockquote>
Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?
</blockquote>

Firefox keeps removing Adobe Flash Reader 10.1 this is the only compatable version for my power PC. Stop removing it!

I have a MAC operating with a Power PC processor, Firefox keeps removing Adobe Flash reader 10.1 which is the only version compatible with my computer, please stop removing this version.

You can try to disable blocklisting by setting the extensions.blocklist.enabled pref to false on the about:config page.
*http://kb.mozillazine.org/extensions.blocklist.enabled

IPhone safari v/s Adobe Flash upgrade

iPhone safari will not allow Adobe Flash upgrade. Any thoughts or suggestions?

Any thoughts or suggestions?
None. Flash can't be used on an iPhone or iPod touch at this time.
(47437)

Startup disk full after Adobe Flash player update

I received an update request for a new version of the Adobe Flash player this morning. I accepted it and the installation seemed to work fine. The only special was that the last 5% of the installation took some minutes to install.
Minutes later the system (MAC OS Lion) sent a warning that my startup disk is nearly full. The disk had about 150GB free disk space. When I checked it with the finder my disk space was about 350 MB and declining. I disconnected the MacBook from the internet and the the declining of the available disk size stopped.
If I check the disk information (using the finder) of the harddrive and it showed only 350MB as free. If I check the size of the folders on the top layer and add them together I should still have about 150GB of free disk space.
Did somebody have the same problem? What can I do now?

Hi, I found the file but I'm still not sure what really happend.
First I followed a brodys advices (thanks!). Different was, that the flash player download looked really like the original from Adobe. It simply appeared as an update request as som many others as well. What I want to say is that I didn't go to a web site and downloaded it. In fact I think it was the original and everything was a coincidence.
The Mac OS version I run on the MacBook is 10.7.4! Nevertheless I installed the flashback trojan patch. But nothing happend.
With the remaining 300 Mb of diskspace I could operate at least a little.
There are three users on this macbook.
I logged in each of the user and found that in my daugther uses 160 GB. I found a file MOV_6007.AVI with a size of 148GB sitting in the recovered picture structure of the iphoto library.
My daugther told me that she was downloading movies from a dropbox folder and then she imported them into iphoto. She did it using the finder, selecting them and dropped them onto the iphoto icon in the dock.
Whatever happend later I have no idea. The Macbook was running during the night. The next morning I used it to read news and at this time I accepted the adobe flash upgrade.
In the system log files I found an entry that showed I had about 8GB of disk space free at this time. It should have been about 160GB. So somehow this file grew already that much during the night.
And it obviously grew further until I got the disk full message minutes later.
It is scary! So what I did now is delete the file and it seems the Macbook is ok again.
I wanted to tell this long story as it is probably something new and somebody else had a similar issue already.

My I-Mac won't let me download Adobe Flash upgrade

I can't download an Adobe Flash upgrade in my I-Mac.

Please fill out your "User Profile" so we can more specifically answer your questions. Model, processor, speed, RAM and hard drive capacity. All this can be found under the Apple Logo on the upper far left of your screen, About this Mac and More Info...

Since loading the newest version, firefox crashes after a few hours of inactivity. Vista home is the OS.

Since loading the newest version of Firefox on my computer running Vista Home edition Firefox crashes after several hours of inactivity. If I leave the browser open and return in a few hours, Firefox hangs and a control/alt/delete pulls up "Firefox not responding" and I have to close the application. Upon opening it again I get the Firefox box of oops, do you wish to open a new session or return to the old one. This problem never happened in earlier versions. Also, you tout the newest version is faster - not so on my computer.

if you use vista, try install sp2, and if the problem still there , try google chrome 10.x to see whether it is better, sometimes these sort of problem only happen to some specific websites, and esp. during rush hours of internet, i.e. night hours from dusk to mid-night.

Firefox crashes after adobe flash 11 upgrade

Similar Messages

Maybe you are looking for