Firefox crashes after browsing through 2 to 3 pages

I am using the newest version of Firefox and even after updating everything and running in Safe Mode the crashing still persists. Please help.

Thanks for the canned responses, but you guys are way off.
More information: It's related to HTML5 - whenever I fullscreen an HTML5 video, Firefox skips backwards to the most recent HTML5 video before that one, when exiting fullscreen. This last time, it skipped backwards past 4 pages that had no HTML5 content at all, to the one that did.

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Firefox crash after launch

Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?

''sefi112 [[#question-1052360|said]]''
<blockquote>
Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?
</blockquote>

Since loading the newest version, firefox crashes after a few hours of inactivity. Vista home is the OS.

Since loading the newest version of Firefox on my computer running Vista Home edition Firefox crashes after several hours of inactivity. If I leave the browser open and return in a few hours, Firefox hangs and a control/alt/delete pulls up "Firefox not responding" and I have to close the application. Upon opening it again I get the Firefox box of oops, do you wish to open a new session or return to the old one. This problem never happened in earlier versions. Also, you tout the newest version is faster - not so on my computer.

if you use vista, try install sp2, and if the problem still there , try google chrome 10.x to see whether it is better, sometimes these sort of problem only happen to some specific websites, and esp. during rush hours of internet, i.e. night hours from dusk to mid-night.

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

Am running Firefox 3.6.10. Am having problems with Firefox crashing after upgrading to Kaspersky Internet Security 2011. Anyone else having same problem. Oh, BTW am still using Windows XP operating system.

The latest flash player release is 11,0,1,152.
Can you upgrade to this version and see whether the crash stil exists?
Go to get.adobe.com/flashplayer to download and install flash player.
In case you need direct link to installer/uninstaller, please go to http://forums.adobe.com/message/3952360#3952360 to find them.
saranlee wrote:
My computer crashes repeatedly and I get the message pages are not responding do you want to stop, and/or shockwave is not responding do you want to stop. I have Windows XP Service Pack 3, I am having the same issues whether I use Internet Explorer, Google Chrome, or Mozilla Firefox. My HP Pavilion Desktop has 504 MB of Ram and I am using high speed internet connection. Because it was crashing so much, I used the uninstall program for Flash player to uninstall Flash, I checked my registry and removed anything I saw that was Flash. I then uninstalled Google Chrome and Mozilla Firefox, then I reinstalled the most recent versions from their websites. I did the same for FlashPlayer and Shockwave Flash. I went to the Adobe website and had them check to see if it was working and it shows I have FlashPlayer 10.3.181.36. The page that shows which version of flash player goes with Windows XP states that I should have 10.3.181.34 (This is what I thought I had before I updated, I was having the same problems). When I went into my computer to see what version I have, it shows 11.5.9.620 Activex and both Flash Player and Flash Player Object is listed as 10.3.181.34. My firewall for Windows is set to medium. I also am running Norton Internet Security. It takes anywhere from 3-6minutes for some of my games to load, and I have to refresh at least 3-4 times in order to play. When I do start to play it freezes frequently and I use escape to free it up. This has been going on for a month. I have no idea what to do. I am not very computer savy and I have been learning as I go.

Firefox crashes after few seconds

I have WIN 7 64bit , since last update i.e 33.0 version, i am facing a problem that firefox crashes after few seconds . I troubleshoot the same as mentioned on your site but it doesn't work ........
kindly help .......

We're sorry to hear that Firefox is crashing. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode". 
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Can you also try disabling hardware acceleration to see if that fixes your problem? You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
#Open Firefox ''Options'' window as follows:
#* Click the menu button [[Image:New Fx Menu]] and select ''Options''.
#In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''.
#In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
#Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
If the above did not solve it, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
If you don't have enough time to go to that page and collect the crash reports:
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article or in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox crashes when browsing with google

firefox crashes when browsing with google

The file sshnas21.dll mentioned in the crash report is a component of malware or spyware, you should immediately remove it using an antivirus and antispyware program.
Do a malware check with some malware scan programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of the database before doing a scan. 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

Firefox crashes after Flash download

Firefox will not stay open and crashes after downloading and installing latest Flash Player. How to get rid of it so my Firefox works. NOTE: This is my wife's MacBook. I know NOTHING about Macs.

Not sure why it's crashing Firefox, but what version of Flash Player is being downloaded and where from?
OS X 10.5.8 cannot use the latest version of FP (11.3.300.268). She needs version 10.3 which can be found at
http://get.adobe.com/flashplayer/otherversions/
Choose OS version 10.5 in the step 1 dropdown, and Player 10.3 in the step 2 one.
Once downloaded, close all browsers before installing the FP plug-in.
Note that this is a browser plug-in not a standalone player.
When installed, it resides in Macintosh HD > Library > Internet Plugins
It's possible the Firefox problem has another source, so it would help to know if the FP that's been downloaded so far came directly from the Adobe site or from a "missing plug-in" type pop-up message.

Firefox crashes when opened through the option "Safe Run for Websites" through Kaspersky Internet Security 2012

Safe Run for Websites in Kaspersky Internet Security 2012 is for browsing websites without the attack of phising sites from storing the date or key strokes. While accessing my online bank account through the said safe run, firefox crashes with an alert msg. by Kaspersky saying "could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features." How to solve this technical problem? If anybody has a solution, kindly send the same to my email ID : [email protected]

Kaspersky 2012 not compatible with Firefox 9 yet, can you also notify Kaspersky Techsupport and Kaspersky forum about this issue?
* http://forum.kaspersky.com/index.php?showforum=4
* http://support.kaspersky.com/helpdesk.html
if the problem is Kaspersky related, they will fix it through patch via database update

When writing e-mails firefox crashes after you go the format section

When writing e-mails firefox crashes. I can put in the address and subject and then go to he body of the e-mail and put a name it crashes. Ican restart firefox but can't send the e-mail.

Firefox doesn't do email, it's a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] 
or this one 
[http://forums.mozillazine.org/viewforum.php?f=39]

Firefox crashes after Carbon Copy Cloner

I powered on the computer, and did not open anything other than Carbon Copy Cloner. I then copied one entire hard drive to another. Everything works, such as Thunderbird and Opera Next, except for Firefox! As it's my primary browser I have spent an hour or two trying to work out a few things. This was the second Carbon Copy Clone I did and it didn't state any errors during the copy process. Firefox was working flawlessly on the other hard drive.
If I open Firefox it goes straight to crash reporter - no Firefox window. If I try and open profile manager the same happens, and if I try and open in safe mode the same happens. I have tried repairing disk permissions. There is no sign of Firefox being open in Activity Monitor

please see this article and follow steps to send us the report of your crash
[[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]

Firefox crashes after v7 upgrade

Firefox crashes on start up. It is not possible to start it even with safe mode.
v7 upgrade was installed last and after this is stopped working.

Your crashreport: 
https://crash-stats.mozilla.com/report/index/bp-29aec938-779e-45cd-83f6-238ca2111109 
Firefox 8.0 Crash Report [@ DbgBreakPoint ] 
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the [https://bugzilla.mozilla.org/show_bug.cgi?id=691271 Related Bug 691271].

Firefox crashes after I open with a message, oops how embarassing, and asks which applicaiton to keep open or start new session. I opt for new session and it crashs

For the past two weeks, firefox will will crash after I open it or not open at all but just flash on the screen and disappear. This happens when I open in Google or search on MSN or go to hotmail.

Not necessarily: rv:1.9.2.8 indicates a Firefox 3.6.8 version
*Mozilla/5.0 (X11; Linux i686; rv:1.9.2.8) Gecko/20100722 Firefox/4.0.1
You can check for a possibly corrupted user agent.
See:
*https://support.mozilla.org/kb/Finding+your+Firefox+version
*https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible
*http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Firefox crashes after clicking icon

A couple of days ago firefox stopped working on my computer. (Windows 7, SP1, 64 bit) the issue is that the program crashes before it even opens. when you click the icon on the task bar, the box shows up around the icon showing that it is opening, but before any window opens, the box disappears and firefox doesn't open.
I have tried uninstalling and reinstalling multiple times.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?
Stay in Safe Mode.
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
If you can't get Firefox to open, you will have to do this the hard way.
'''https://support.mozilla.org/en-US/kb/mozillacrashreporter'''
Open the file browser / explorer on your computer. '''Note:''' You may have to
enable '''Show Hidden Folders / Files.''' Enter this in the address bar;
'''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
'''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
'''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted
'''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted
'''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted
Copy the last '''5-7 Recent File Names''' in the folder.
Post the information in the reply box below.
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Firefox crashes after reboot of pc.

Hello, my firefox crashes every time when i turn on my pc and start the browswer. Then it works fine. But after reboot it does it again.
bp-c541ffc2-1eb3-4d34-97c4-334872140915

This looks like it is crashing in an rpm file of your system, but there are also comments of others who have had also experienced this crash and they were looking at flash sites or their email. (not much else there) Are you also accessing a flash site?
If so, you can try to disable hardware acceleration in flash or check out to make sure the drivers are up to date: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] :
Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox).
To disable hardware acceleration in Flash Player:
#Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page].
#Right-click on the Flash Player logo on that page.
#Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open.
# Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. [[Image:fpSettings1.PNG]] 
# Remove the check mark from '''Enable hardware acceleration'''.
# Click '''Close''' to close the Adobe Flash Player Settings Window.
# Restart Firefox.
This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested.
Does this solve the problem? Let us know.

Firefox crashes after starting

Hi,
I have updated to Firefox 8.0 today. When asked to do so I deactivated an add-on (ICQ Toolbar). Since then Firefox crashes immediately after opening. I can't even try and see if it starts in safe mode, because I don't get this far. I hope you can help with this problem.
Thanks in advance.

I'm running Roboform 7.6.6 and it crashes FireFox 8.0

Firefox crashes after browsing through 2 to 3 pages

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