Firefox crashes after upgrade and wont start in safe mode crash report is Crash ID: bp-4a1fc5e6-6afb-4c5b-9e4e-47ad12130514

I cannot open FF after an upgrade. The first time I tried to upgrade I had to cancel the upgrade before it had finished as I was called away. The second atttempt went to completion OK with no error reports. However, I cannot start FF. I can't try safe mode as if I try to open while holding shift key down the screen asking if I want to open in safe mode flashes by very quickly and goes straight to the crash screen. Ive tried deleting FF and reinstalling (without deleting profile) but same thing happens. I dont want to try deleting including profile as I dont want to lose my history and saved passwords.

Thanks for extremely fast reply. That makes sense as I downgraded to FF16 about a month ago as I was having problems with FF20. That was about the time my company took on the Websense security. FF16 has worked fine so do you think it will work if I go back to FF16? I would have to approach Websence via my company's IT support and they would probably say I shouldn't be using FF anyway!

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HT1533 My MacBook has crashed...it started with capitals letters sticking and always starting in safe mode and now despite efforts to restore from my Lacie externall drive I can't get anything on screen except a grey "stop" sign

My MacBook has crashed...it started with capitals letters sticking and always starting in safe mode and now despite efforts to restore from my Lacie externall drive I can't get anything on screen except a grey "stop" sign

Sorry just noticed I've probably posted this under the wrong forum header

My mac book startup disk is full and when I start it, it give me a blank blue screen. I have tried the shift and I started in safe mode, and it gave me the stars screen. How can I delete files to fix the problem

My mac book startup disk is full and when I start it, it give me a blank blue screen. I have tried the shift upon start
and I started in safe mode, and it gave me the stars screen. How can I delete files to fix the problem

1. Start up in Safe Mode.
    http://support.apple.com/kb/PH11212
2. Empty Trash.
    http://support.apple.com/kb/PH10677
3. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
4. Delete old iOS Devices Backup.
    iTunes > Preferences > Devices
    Highlight the old Backups , press “Delete Backup” and then “OK”.
    http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US
5. Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

Firefox Crashes and Hangs when opened and wont work in safe mode

I use a mac OS X 10.6.7
I have tried to follow your guides but I have been unable to stop firefox from crashing. I disabled all the apps via safe mode and the programme still crashes.
I type in about:crashes but only had time to get the last crash details

Thanks for the note about profile locations.
I deleted mimeType.rdf in my existing profile, still have the same issue - can't view Tools -> Options for the Applications tab, or download a file. Same goes for a new profile - the same issues arise.
Firefox never does crash, I can leave it in this hung state for hours (I left it in a 'not responding' state last night and it was still hung this morning).
I was going to add a screen shot to this post but Firefox hung when I clicked on the 'Browse' button. Perhaps this is an issue when FF tries to interact with my directory structure? Does that get us any leads on what's wrong?
FYI, I currently have my antivirus disabled & not running in the task bar just in case that was interfering somehow.

Firefox closes right after startup, even when starting in safe mode

I have tried all the steps in the "Firefox crashes" article but none of these helped.

See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Imac is stuck in a boot loop and wont go into safe mode and has a yellow tint.

I wanted to play Sim 3 on my mac and 2 times it wouldnt load and the 3rd time it crashed and thats when the boot loop started. The startup screen has like a yellow tint to it and when I try to use safe mode the bar doesnt fill and it just restarts again. My mac is connected to another screen but I don't think that affects it. This is what my screen looks like.

Depending on the age and use of the phone, this could be a defective battery. You should get ti checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
iPhone - Contact Support - Apple Support

I keep getting the message itunes has stopped working I can't even open itunes I have tried uninstalling and installing, starting in safe mode but nothing seems to work. Please can anyone help me

I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.

If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Hi everyone, I tried upgrading my Macbook from 10.4 to 10.6 without backing up anything (smart, I know) It stopped mid upgrade and wont start up anymore. Questions- 1) Is everything lost? 2) If not, how do I recover?

Also, it came with 10.4 installed but for some reason came with a 10.5 disk. So when I try to start it from the disk it specified it's running 10.4 not 10.5 .

Also, it came with 10.4 installed but for some reason came with a 10.5 disk. So when I try to start it from the disk it specified it's running 10.4 not 10.5 .

After upgrading to Firefox it now starts in safe mode and none of the options make any difference. What is wrong and how do I fix it?

A few weeks ago, I updated to a newer Firefox (I can't figure out how to find the version) and now FF starts in safe mode with a list of change options. None of them change anything. What do I do?

I've used Firefox for 5 years, and the crashing now is the worst it's ever been. I hope they get a fix soon, I've just reverted to Chrome... ARGH

Firefox crashed and now will not start. Cannot create new profile or start in safe mode because Mozilla Crash Reporter appears and will not restart.

Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.

Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.

Having upgraded to Firefox 24 it will now not start at all after clicking on the icon. My OS is Windows Vista premium. It will start in safe mode.

Upgraded to Firefox 24 and now nothing at all works despite uninstalling and reinstalling it several times and losing all my bookmarks etc. However it does start in safe mode. At first I thought it was my security Norton 360 but after 2 hours in contact with them I'm still in the same position. When I double click on the Firefox icon I can see the cursor timing out and then it just disappears and nothing loads.
My OS is Windows Vista Premium and I am using Windows internet explorer at the moment.
HELP please!!!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

After updating Firefox, it wants to start in safe mode, when you click reset & restart it starts and runs fine, how do I make it stop opening in safe mode?

I recently updated my Firefox to 3.5.9 for Google pack, after doing so Firefox would only open in safe mode. So I started in safe mode that one time. Everafter, when starting firefox it always opens a dialog window about safe mode, I click the option to reset the toolbars and restart, and it starts normally. I'd like to make it stop opening with this dialog, and just open normally without asking about safe mode.
== This happened ==
Every time Firefox opened
== I updated Firefox

See: http://support.mozilla.com/en-US/kb/Firefox+is+stuck+in+Safe+Mode
Your Firefox 3.5.9 is 2 versions behind. The current version is Firefox 3.5.11 which includes several security updates. In addition, support and updates for the Firefox 3.5.x series is planned to end in August 2010. Consider upgrading to the latest version Firefox 3.6.8:
Download Firefox 3.6.8 here: http://www.mozilla.com/en-US/firefox/all.html
See:
http://support.mozilla.com/en-US/kb/Installing+Firefox
http://support.mozilla.com/en-US/kb/Updating+Firefox

Firefox used to work on my windows 8 machine, now it does not, even starting in safe mode and after un/reinstalling. message "firefox has stopped working".

Firefox used to work fine, then a few days ago it just stopped. When I try to start it, it comes up with a message that "firefox has stopped working". That message comes up over the box that asks if I want to start in safe mode or reset firefox. when i try to close or cancel that message so I can try starting in safe mode, both sets of messages go away.
if I try to start in safe mode using the shift key, the same thing occurs. The same thing occurred after I uninstalled and reinstalled.

Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Firefox has started crashing every time I start it, and only works in safe mode

Fire Fox now crashes every time I try and start it, an afer several attempts at a normal start allows me to start in safe mode, this has just happened over the last 24-48 hours. Not added any new extensions, would like to be able to use FireFox again

All submitted tonight
<pre><nowiki>bp-77b15fc0-b5e1-4d1e-88d4-be4fc2130227
bp-ce879684-8808-497b-b31d-6a7952130227
bp-d50c602b-6ce9-458a-a54b-496672130227
bp-609a847c-ef48-47f9-b257-992902130227
bp-50352628-2f21-431b-997c-e07322130227
bp-7bbb924a-4b50-4eb2-b009-a09c22130227
bp-5cd9adc7-bb78-4ce0-a038-b518b2130227
bp-c2639c97-e689-48f1-baf9-f3ea12130227
bp-28f36a95-aa7e-439f-b05c-a80a12130227
bp-61597fac-dc2b-462a-b3e0-f49572130227
bp-bae5dcd7-fa3f-4c3c-8745-889c42130227
bp-3d51ee52-1d19-4c2f-b34c-d33592130227
bp-1de78df6-2ab9-40bb-973a-592b72130227
bp-2c352f75-82d5-47ac-b3d7-b7f902130227
bp-3607a49f-e4c0-4d78-803a-fde132130227</nowiki></pre>

Firefox is crashing at start up. tryed uninstalling it. andreinstall .still crashs at start up..but starts in safe mode...

firefox 3.6 runs great .but when i install 4 all it does is crash when it starts up.
did a full uninstall. and then deleted all firefox folders
then installed firefox onto a 2nd drive.. to see if that would help. stop it from crashing when it starts up.
but no go.
updated my vid driver.. still no go
it will start in safe mode.. so i tryed disabling all extensions and plugins. still firefox 4 just crashs when it starts up.
it would be nice. if .firefox crashed .it would just tell you why...............
if i missed something .hope some one can help..
Thanks
PS
i love firfox 3.6 .. but why would you put out trash like this. it will not even start up.
are you trying to be more like Internet Explorer.
crash.....crash....crash...
reinstalled 3.6 and stoped the auto updating for now.'''bold text'''

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
* [[Troubleshooting extensions and themes]]
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
# Shockwave Flash 9.0 r280
# Adobe PDF Plug-In For Firefox and Netscape 8.2.6
You can find the old Flash plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file.
* http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/
Update the [[Adobe Reader]] plugin to the latest version.
*http://get.adobe.com/reader/otherversions/

Firefox crashes after upgrade and wont start in safe mode crash report is Crash ID: bp-4a1fc5e6-6afb-4c5b-9e4e-47ad12130514

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