Firefox crashes almost daily!
I've been a BIG fan of Firefox for many years. I really want my Firefox to work! I'm extremely frustrated over this so I'll apologize now if I offend anyone.
For the last year or so, I've had so MANY problems that I'm frustrated enough to quit using it. Problem is, I don't want to use any other browser. However, I have to use another browser if I want to see youtube or news videos without it stopping and starting or showing a message that Flash crashed. (it doesn't crash on other browsers) I want to see websites without the browser crashing and telling me to reload the page. I want add-ons that don't give a message that they have crashed. You folks had a really good browser and now for whatever reason, it just doesn't work. I have no clue as to why.
Most, but not all, of the problems seem to have something to do with playing videos. Whether I'm on youtube or a news site, Flash has more problems running than it doesn't. I'm running Win 8.1 with latest updates on a Lenovo laptop with over 250GB free on the hard drive, 6 GB memory and I've cleared cache as well as defragged. I have Firefox 34.0.5. My only add-ons are Flash, Lazarus (most important to me), and Intel Identity protection. I'll try anything to keep Firefox! But it has to work right.
Problems:
1. Watching videos - choppy, will stop, sit, then start again, repeatedly, as if cache or harddrive was full.
2. Extremely SLOW! There have been times it took over a minute to load a single web page. Same page is almost instant with IE 11.
3. Crashes, A LOT! Almost daily. I report some but not all. I get tired of that little button to notify you because it seems nothing is done about it. For about a month a year or so ago, I reported them all but nothing ever changed, even with updates.
4. This is most important - I don't have any of these problems with IE11 or Chrome 41. I don't have problems with other programs I run. I've reduced my startup programs to bare minimum plus Digsby and I regularly run anti malware and anti virus.
5. And the worst part, I'm not sure how to find this post again to see if anyone answered it! I don't know if it's my frustration level or what, but I had a hard time finding how to post this. I'll be lucky to find it again. I don't see anything to check to notify me when it's replied to.
Look at all these crash reports! And these are the only ones I reported, not all of them.
<pre><nowiki>5c7a5c76-d2f4-47ee-a897-9f6b8a07ee42 12/24/2014 1:10 PM
53b8bf31-ecd1-4867-9cdd-6ec389e46447 12/20/2014 11:40 AM
b6940240-777b-4f96-91ca-9d1dab42f017 12/14/2014 4:19 PM
7c334977-260f-448a-8679-6e7b729f5705 12/9/2014 9:32 AM
bp-1b49cf17-ea9e-4e76-966c-35b7b2141208 12/8/2014 1:10 AM
f34acca3-b421-481c-a1c7-fd4754eaa761 12/6/2014 11:40 PM
bp-de6b7527-ff28-4d22-92f2-097482141202 12/1/2014 7:45 PM
4f37a748-888b-479b-920b-235a8e3b0aec 12/1/2014 11:55 AM
ca7641f7-1eb6-4e4a-88aa-a5ecb3a5f912 12/1/2014 10:07 AM
bp-4069a9af-3e62-4af1-96f2-4dae62141201 11/30/2014 7:33 PM
d5e483a8-6e12-493e-bd70-76f04dd08fc6 11/30/2014 2:58 PM
51af8b50-8b24-4d2f-ac55-3ba2d0953a20 11/30/2014 10:26 AM
0eb48c83-b80b-477e-93b7-18868b36d330 11/29/2014 3:23 PM
b5254e92-cbf7-4cc0-b295-ee05be42fd27 11/27/2014 3:08 PM
3b57d227-67b7-4c30-a6b4-7380d6aa0645 11/27/2014 3:06 PM
d8dec91f-acd5-4f8c-b3f3-bc91762b0031 11/23/2014 1:22 PM
c4455501-3962-47a7-9874-6982470de204 11/22/2014 9:31 AM
98073d48-bfa9-4a16-b2a7-8ad3aacda9dd 11/22/2014 12:13 AM
99b81a67-6e02-4345-8e70-aad7f8624fdf 11/21/2014 1:39 PM
2f062772-79aa-4cb8-928a-23bcdd3126a6 11/20/2014 7:10 PM
ffdf57a5-299b-4ab0-a34a-79be58da1dcb 11/18/2014 4:29 PM
9ed2e33e-9291-4d3c-807c-de589f9b3bfa 11/13/2014 3:25 PM
e51a7691-5bfa-4738-b67a-278b8fd88771 11/13/2014 2:09 PM
bp-5f9b1199-4e35-4745-9637-3745b2141113 11/13/2014 9:38 AM
2b0ab30e-1dd9-466a-af80-611ff54ec176 11/10/2014 10:09 PM
bp-6d13f6a1-de5f-4ba0-b858-91fc12141110 11/9/2014 11:43 PM
8827742a-8750-4d36-b049-75a2860cbea0 11/9/2014 11:42 PM</nowiki></pre>
Here's a link to find this post again: https://support.mozilla.org/questions/1038125
We can follow the links to the crash reports that start with bp- (which are linked automatically when viewing in your original post). For the most recent ones, if you click through the code to the crash stats server, you might get those bp- codes or you could paste the URLs from the address bar.
* The 12/8/2014 crash is specific to the Flash plugin.
* The 12/1/2014 crash occured within 10 seconds of startup and there's not enough information for me to figure out whether this is a problem with an extension, with a page recovery, or other situation.
* The 11/30/2014 crash was caused by an "out-of-memory" condition. According to the corresponding bug tracking entry, it is fixed in Firefox 36, but it's not always possible to bring these fixes forward to earlier releases as code changes can be very interdependent.
Flash can be very frustrating, particularly when it behaves fine on one system and is a disaster on another. This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here (this takes effect the next time you exit Firefox and start it up again):
"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable the plugin's protected mode feature. It has security benefits, but is not compatible with all systems for some reason.
You can do that by creating or editing a settings file. The following pages/posts provide different approaches:
* Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
* Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209
* Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
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Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.GeForceGLDriver 0x8f0da5df gldAttachDrawable + 2655
1 com.apple.GeForceGLDriver 0x8f1a4488 gldUpdateDispatch + 15176
2 com.apple.GeForceGLDriver 0x8f1a4a80 gldFlush + 80
3 com.apple.GeForceGLDriver 0x8f0da770 gldFlushObject + 64
4 GLEngine 0x184c55c3 gleInvalidateFramebufferTextures + 131
5 GLEngine 0x184c7fe0 gleBindFramebuffer + 73
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7 com.apple.QuartzCore 0x93bacf80 CAOpenGLLayerDraw(CAOpenGLLayer*, double, CVTimeStamp const*, unsigned int) + 1058
8 com.apple.QuartzCore 0x93bad897 -[CAOpenGLLayer _display] + 512
9 com.apple.QuartzCore 0x93932f05 CALayerDisplayIfNeeded + 621
10 com.apple.QuartzCore 0x939322d0 CA::Context::commit_transaction(CA::Transaction*) + 362
11 com.apple.QuartzCore 0x93931f18 CA::Transaction::commit() + 316
12 com.apple.CoreFoundation 0x924f7e02 __CFRunLoopDoObservers + 1186
13 com.apple.CoreFoundation 0x924b348a CFRunLoopRunSpecific + 490
14 com.apple.CoreFoundation 0x924b3291 CFRunLoopRunInMode + 97
15 com.apple.HIToolbox 0x941c1e04 RunCurrentEventLoopInMode + 392
16 com.apple.HIToolbox 0x941c1bb9 ReceiveNextEventCommon + 354
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18 com.apple.AppKit 0x97fc178d _DPSNextEvent + 847
19 com.apple.AppKit 0x97fc0fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
20 com.apple.Safari 0x00016705 0x1000 + 87813
21 com.apple.AppKit 0x97f83247 -[NSApplication run] + 821
22 com.apple.AppKit 0x97f7b2d9 NSApplicationMain + 574
23 com.apple.Safari 0x0000acd9 0x1000 + 40153
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1 libSystem.B.dylib 0x974ab12b _dispatch_mgr_invoke + 454
2 libSystem.B.dylib 0x974aa4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x974aa29e _dispatch_worker_thread2 + 240
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1 libSystem.B.dylib 0x97484807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b437f __CFRunLoopRun + 2079
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2 com.apple.CoreFoundation 0x924b437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b3291 CFRunLoopRunInMode + 97
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0 libSystem.B.dylib 0x974b2046 __semwait_signal + 10
1 libSystem.B.dylib 0x974b1d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974b3998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x92968901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
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5 com.apple.Safari 0x00045195 0x1000 + 278933
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1 com.apple.CoreFoundation 0x924f3c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x974b17fd _pthread_start + 345
3 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x974b2046 __semwait_signal + 10
1 libSystem.B.dylib 0x974b1d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974b3998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x92968901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x974b17fd _pthread_start + 345
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1 libSystem.B.dylib 0x974b1d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974b3998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x92968901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x974b17fd _pthread_start + 345
5 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x974840ee semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x9544bbb2 MPWaitOnSemaphore + 125
2 AdobeACE 0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE 0x8fc39a51 ACEInitialize + 4667
4 ...ple.CoreServices.CarbonCore 0x954197ca PrivateMPEntryPoint + 68
5 libSystem.B.dylib 0x974b17fd _pthread_start + 345
6 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x974841ae mach_wait_until + 10
1 libSystem.B.dylib 0x9750b809 nanosleep + 345
2 ...obatPlugin.BridgeTalkClient 0x0758e05f ScObjects::Thread::sleep(unsigned int) + 79
3 ...obatPlugin.BridgeTalkClient 0x07591909 ScObjects::BridgeTalkThread::run() + 153
4 ...obatPlugin.BridgeTalkClient 0x0758e149 ScObjects::Thread::go(void*) + 167
5 libSystem.B.dylib 0x974b17fd _pthread_start + 345
6 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9748409a mach_msg_trap + 10
1 libSystem.B.dylib 0x97484807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b3291 CFRunLoopRunInMode + 97
5 ...dobe.AcrobatPlugin.Comments 0x8c66e6cb AcroPluginMain + 1083631
6 ...dobe.AcrobatPlugin.Comments 0x8c66f29b AcroPluginMain + 1086655
7 ...ple.CoreServices.CarbonCore 0x954197ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x974b17fd _pthread_start + 345
9 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x974b2046 __semwait_signal + 10
1 libSystem.B.dylib 0x974b1d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974b3998 pthread_cond_wait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x255b44cf unregister_ShockwaveFlash + 47103
4 ...dia.FlashPlayer-10.6.plugin 0x2516c5c4 0x25153000 + 103876
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x974b2046 __semwait_signal + 10
1 libSystem.B.dylib 0x974b1d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974b3998 pthread_cond_wait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x255b44cf unregister_ShockwaveFlash + 47103
4 ...dia.FlashPlayer-10.6.plugin 0x2516c5c4 0x25153000 + 103876
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x253389bf 0x25153000 + 1989055
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x2549f402 0x25153000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x253389bf 0x25153000 + 1989055
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x2549f402 0x25153000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x2549f402 0x25153000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x2549f402 0x25153000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 21:
0 libSystem.B.dylib 0x974a99b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x974a9f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x974a9b66 start_wqthread + 30
Thread 22:
0 libSystem.B.dylib 0x974a99b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x974a9f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x974a9b66 start_wqthread + 30
Thread 23: Safari: SpinningProgressIndicator
0 libSystem.B.dylib 0x9748409a mach_msg_trap + 10
1 libSystem.B.dylib 0x97484807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b3291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x92ceb640 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 279
6 com.apple.Foundation 0x92ceb51d -[NSRunLoop(NSRunLoop) run] + 76
7 com.apple.Safari 0x000897af 0x1000 + 559023
8 com.apple.Foundation 0x92cb1ad0 -[NSThread main] + 45
9 com.apple.Foundation 0x92cb1a80 __NSThread__main__ + 1499
10 libSystem.B.dylib 0x974b17fd _pthread_start + 345
11 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 24:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo 0x947e27a6 CVDisplayLink::waitUntil(unsigned long long) + 386
4 com.apple.CoreVideo 0x947e15eb CVDisplayLink::runIOThread() + 741
5 com.apple.CoreVideo 0x947e12ea startIOThread(void*) + 156
6 libSystem.B.dylib 0x974b17fd _pthread_start + 345
7 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 25:
0 libSystem.B.dylib 0x974840fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x974b1c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x974e0aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x255b4491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x2549f402 0x25153000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x255b45ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x255b4705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x974b17fd _pthread_start + 345
8 libSystem.B.dylib 0x974b1682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xe00002bd ebx: 0x8f1a4191 ecx: 0xbfffdd2c edx: 0xe00002bd
edi: 0xbfffdce0 esi: 0x65c1f000 ebp: 0xbfffdc68 esp: 0xbfffdc68
ss: 0x0000001f efl: 0x00010296 eip: 0x8f0da5df cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x19f68000 - 0x19f6cff7 JavaLaunching ??? (???) <EC009D89-308A-81B9-D063-B80DA22D182F> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
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0x1ab93000 - 0x1ab96ff3 libFontRegistryUI.dylib ??? (???) <2F4E6F71-F4FE-4B2D-A872-94B2FCE0D31B> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x1ab9d000 - 0x1ab9eff7 ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
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0x82f11000 - 0x82f3eff3 AVA_HD_VP3.dylib ??? (???) <4AC23F01-AD43-9536-426F-C12ABC4CC9FB> /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AVA_HD_VP3.dylib
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0x8a070000 - 0x8a136fc7 +com.adobe.AcrobatPlugin.JDFProdDef 8.0.0 (8.0.0) <8EBDAB15-37E4-42C2-A945-7D92C5EECF9C> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/JDFProdDef.acroplugin/Contents/MacOS/JDFProd Def
0x8a26d000 - 0x8a284ffe +com.adobe.AcrobatPlugin.InDesignPI 8.0.0 (8.0.0) <15425C06-A055-4A43-8E32-C26BBB9B5651> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/InDesignPI.acroplugin/Contents/MacOS/InDesig nPI
0x8a2ac000 - 0x8a388ebb +com.adobe.AcrobatPlugin.ImageConversion 8.0 (8.0) <1437D021-B018-458E-92C8-93C6F4B0EFB3&gI'm still having this problem.
- I have updated to Safari 5.0.5
- I used the Flash Player Uninstaller at the link you gave and then eventually re-installed it.
- I moved the ClickToFlash.webplugin to the Desktop (does it need to actually go to the Trash?)
- I moved the ToastIt item to another folder (does it need to actually go to the Trash?)
- ~/Library/Contextual Menu Items is empty
Safari continues to crash. It has crashed between the various actions mentioned above.
Do I have too many tabs open? Could it be a problem with my ram?
I have also verified/repaired disk permissions every so often. Below is the last listing of permissions that could not be fixed. (I have not recently tried repairing permissions while booting off a different drive/dvd/etc.)
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Below is the most recent crash report. Does anything in it stand out?
Process: Safari [19155]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~1
Code Type: X86 (Native)
Parent Process: launchd [121]
Date/Time: 2011-05-01 01:55:47.041 -0700
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 138931 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 138879 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 80867F3B-D04C-4229-BF9D-9A550BC1E194
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 27 Safari: SpotlightCacheController
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x9504509a mach_msg_trap + 10
1 libSystem.B.dylib 0x95045807 mach_msg + 68
2 com.apple.CoreFoundation 0x9219237f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92191464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92191291 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x9117be04 RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x9117bbb9 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x9117ba3e BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x9682178d _DPSNextEvent + 847
9 com.apple.AppKit 0x96820fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10 com.apple.Safari 0x00016725 0x1000 + 87845
11 com.apple.AppKit 0x967e3247 -[NSApplication run] + 821
12 com.apple.AppKit 0x967db2d9 NSApplicationMain + 574
13 com.apple.Safari 0x0000acf9 0x1000 + 40185
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95080a8a select$DARWIN_EXTSN$NOCANCEL + 10
1 libSystem.B.dylib 0x9506c12b _dispatch_mgr_invoke + 454
2 libSystem.B.dylib 0x9506b4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9506b29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9506ad21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9506ab66 start_wqthread + 30
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x95073dce pread$UNIX2003 + 10
1 libsqlite3.dylib 0x91a55239 unixRead + 57
2 libsqlite3.dylib 0x91a5a6c9 sqlite3PagerAcquire + 1769
3 libsqlite3.dylib 0x91a5af40 getAndInitPage + 128
4 libsqlite3.dylib 0x91a75bfa sqlite3BtreeNext + 650
5 libsqlite3.dylib 0x91a75caa sqlite3BtreeNext + 826
6 libsqlite3.dylib 0x91ad3331 sqlite3VdbeExec + 34017
7 libsqlite3.dylib 0x91ad7867 sqlite3_step + 1639
8 com.apple.WebCore 0x903205a9 WebCore::SQLiteStatement::returnsAtLeastOneResult() + 25
9 com.apple.WebCore 0x9032046e WebCore::IconDatabase::checkForDanglingPageURLs(bool) + 142
10 com.apple.WebCore 0x9010cdaa WebCore::IconDatabase::writeToDatabase() + 730
11 com.apple.WebCore 0x9010c9c8 WebCore::IconDatabase::syncThreadMainLoop() + 120
12 com.apple.WebCore 0x90108d5c WebCore::IconDatabase::iconDatabaseSyncThread() + 188
13 libSystem.B.dylib 0x950727fd _pthread_start + 345
14 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 3: Safari: CertRevocationChecker
0 libSystem.B.dylib 0x9504509a mach_msg_trap + 10
1 libSystem.B.dylib 0x95045807 mach_msg + 68
2 com.apple.CoreFoundation 0x9219237f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92191464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92191291 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f34f 0x1000 + 189263
6 com.apple.Safari 0x0002f098 0x1000 + 188568
7 com.apple.Safari 0x0002f031 0x1000 + 188465
8 libSystem.B.dylib 0x950727fd _pthread_start + 345
9 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9504509a mach_msg_trap + 10
1 libSystem.B.dylib 0x95045807 mach_msg + 68
2 com.apple.CoreFoundation 0x9219237f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92191464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92191291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x9410d6f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x940d4ad0 -[NSThread main] + 45
7 com.apple.Foundation 0x940d4a80 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x950727fd _pthread_start + 345
9 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x9504509a mach_msg_trap + 10
1 libSystem.B.dylib 0x95045807 mach_msg + 68
2 com.apple.CoreFoundation 0x9219237f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92191464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92191291 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f34f 0x1000 + 189263
6 com.apple.Safari 0x0002f098 0x1000 + 188568
7 com.apple.Safari 0x0002f031 0x1000 + 188465
8 libSystem.B.dylib 0x950727fd _pthread_start + 345
9 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 6: Safari: SnapshotStore
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x97e0a901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 com.apple.Safari 0x00045265 0x1000 + 279141
5 com.apple.Safari 0x000451b5 0x1000 + 278965
6 libSystem.B.dylib 0x950727fd _pthread_start + 345
7 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 7: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95064066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x921d1c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x950727fd _pthread_start + 345
3 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x97e0a901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x950727fd _pthread_start + 345
5 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1d2614cf unregister_ShockwaveFlash + 47103
4 ...dia.FlashPlayer-10.6.plugin 0x1ce195c4 0x1ce00000 + 103876
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1d2614cf unregister_ShockwaveFlash + 47103
4 ...dia.FlashPlayer-10.6.plugin 0x1ce195c4 0x1ce00000 + 103876
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1cfe59bf 0x1ce00000 + 1989055
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1d14c402 0x1ce00000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1d2614cf unregister_ShockwaveFlash + 47103
4 ...dia.FlashPlayer-10.6.plugin 0x1cef9331 0x1ce00000 + 1020721
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 AVA_HD_VP3.dylib 0x26913c76 Connection::readPacket(Packet*) + 54
4 AVA_HD_VP3.dylib 0x269051be slice_decoder_completion_NVIDIA_VP2(void*) + 1508
5 libSystem.B.dylib 0x950727fd _pthread_start + 345
6 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1cfe59bf 0x1ce00000 + 1989055
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1d14c402 0x1ce00000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1cfe59bf 0x1ce00000 + 1989055
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1d14c402 0x1ce00000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1d14c402 0x1ce00000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x950450fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95072c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x950a1aa8 pthread_cond_timedwait_relative_np + 47
3 ...dia.FlashPlayer-10.6.plugin 0x1d261491 unregister_ShockwaveFlash + 47041
4 ...dia.FlashPlayer-10.6.plugin 0x1d14c402 0x1ce00000 + 3458050
5 ...dia.FlashPlayer-10.6.plugin 0x1d2615ce unregister_ShockwaveFlash + 47358
6 ...dia.FlashPlayer-10.6.plugin 0x1d261705 unregister_ShockwaveFlash + 47669
7 libSystem.B.dylib 0x950727fd _pthread_start + 345
8 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 21: WebCore: Database
0 libSystem.B.dylib 0x95073046 __semwait_signal + 10
1 libSystem.B.dylib 0x95072d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95074998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x97e0a901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x950727fd _pthread_start + 345
5 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x950450ee semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x98775bb2 MPWaitOnSemaphore + 125
2 AdobeACE 0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE 0x8fc39a51 ACEInitialize + 4667
4 ...ple.CoreServices.CarbonCore 0x987437ca PrivateMPEntryPoint + 68
5 libSystem.B.dylib 0x950727fd _pthread_start + 345
6 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 23:
0 libSystem.B.dylib 0x950451ae mach_wait_until + 10
1 libSystem.B.dylib 0x950cc809 nanosleep + 345
2 ...obatPlugin.BridgeTalkClient 0x5c6f305f ScObjects::Thread::sleep(unsigned int) + 79
3 ...obatPlugin.BridgeTalkClient 0x5c6f6909 ScObjects::BridgeTalkThread::run() + 153
4 ...obatPlugin.BridgeTalkClient 0x5c6f3149 ScObjects::Thread::go(void*) + 167
5 libSystem.B.dylib 0x950727fd _pthread_start + 345
6 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 24:
0 libSystem.B.dylib 0x9504509a mach_msg_trap + 10
1 libSystem.B.dylib 0x95045807 mach_msg + 68
2 com.apple.CoreFoundation 0x9219237f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92191464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92191291 CFRunLoopRunInMode + 97
5 ...dobe.AcrobatPlugin.Comments 0x8c66e6cb AcroPluginMain + 1083631
6 ...dobe.AcrobatPlugin.Comments 0x8c66f29b AcroPluginMain + 1086655
7 ...ple.CoreServices.CarbonCore 0x987437ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x950727fd _pthread_start + 345
9 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 25:
0 libSystem.B.dylib 0x9506a9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9506af48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9506ab66 start_wqthread + 30
Thread 26:
0 libSystem.B.dylib 0x9506a9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9506af48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9506ab66 start_wqthread + 30
Thread 27 Crashed: Safari: SpotlightCacheController
0 com.apple.CoreFoundation 0x9218cea1 dataWrite + 113
1 com.apple.CoreFoundation 0x9218cc92 CFWriteStreamWrite + 738
2 com.apple.CoreFoundation 0x9218c911 writeBytes + 145
3 com.apple.CoreFoundation 0x9218c22b bufferWrite + 155
4 com.apple.CoreFoundation 0x9218b666 __CFBinaryPlistWrite + 3782
5 com.apple.CoreFoundation 0x9218a5ed CFPropertyListWrite + 205
6 com.apple.CoreFoundation 0x92189ef5 CFPropertyListWriteToStream + 277
7 com.apple.Foundation 0x940c3296 +[NSPropertyListSerialization dataFromPropertyList:format:errorDescription:] + 92
8 com.apple.Safari 0x00049912 0x1000 + 297234
9 com.apple.Safari 0x00049814 0x1000 + 296980
10 com.apple.Safari 0x0004966c 0x1000 + 296556
11 com.apple.Safari 0x0004923b 0x1000 + 295483
12 com.apple.Foundation 0x940d4ad0 -[NSThread main] + 45
13 com.apple.Foundation 0x940d4a80 __NSThread__main__ + 1499
14 libSystem.B.dylib 0x950727fd _pthread_start + 345
15 libSystem.B.dylib 0x95072682 thread_start + 34
Thread 27 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9218ce3e ecx: 0x005a5500 edx: 0x00000010
edi: 0x00001fe0 esi: 0x00001fe0 ebp: 0xe68bec48 esp: 0xe68bec10
ss: 0x0000001f efl: 0x00010246 eip: 0x9218cea1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x52bffb com.apple.Safari 5.0.5 (6533.21.1) <B1F6DEDD-C2EC-3703-5BF5-5EDF2E055720> /Applications/Safari.app/Contents/MacOS/Safari
0x18244000 - 0x18268fe7 GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x185d2000 - 0x1874afe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x188ac000 - 0x188afff3 libFontRegistryUI.dylib ??? (???) <2F4E6F71-F4FE-4B2D-A872-94B2FCE0D31B> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x190ac000 - 0x194b1fe7 libclh.dylib 3.1.1 C (3.1.1) <04502F95-931E-0AAF-7296-4624C7F8DE8B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x1964a000 - 0x19658fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x1965c000 - 0x1966eff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x1a3e0000 - 0x1a3e0ff7 com.apple.JavaPluginCocoa 13.4.0 (13.4.0) <8EB378CD-C567-32A7-1FAC-C601AA36CF2B> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
0x1a4ca000 - 0x1a4ceff7 JavaLaunching ??? (???) <EC009D89-308A-81B9-D063-B80DA22D182F> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
0x1a86c000 - 0x1a86fff2 +com.macromedia.Flash Player.plugin 10.2.159.1 (10.2.159.1) <D1FBDFCE-C5B7-AC8A-51FF-C98634766DE1> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0x1b593000 - 0x1b597ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <F402CF88-D96C-42A0-3207-49759F496AE8> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x1c877000 - 0x1c87dffb com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <82BFF5E9-2B0E-FE8B-8370-445DD94DA434> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x1ce00000 - 0x1d83cfe3 +com.macromedia.FlashPlayer-10.6.plugin 10.2.159.1 (10.2.159.1) <024F04AC-0366-7F81-16E8-C107AD46F26D> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6
0x1dad0000 - 0x1db42fff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1f992000 - 0x1f992ff7 com.apple.VideoDecodeAcceleration 1.1 (4) <2870DAF2-D95D-CCF7-D0F9-26A0DAD0E69F> /System/Library/Frameworks/VideoDecodeAcceleration.framework/VideoDecodeAcceler ation
0x268ee000 - 0x2691bff3 AVA_HD_VP3.dylib ??? (???) <4AC23F01-AD43-9536-426F-C12ABC4CC9FB> /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AVA_HD_VP3.dylib
0x26dd8000 - 0x26e91fff com.apple.GeForceVADriver 1.6.26 (6.2.6) <BF996ACB-F165-B0B6-BFE1-E28706168896> /System/Library/Extensions/GeForceVADriver.bundle/Contents/MacOS/GeForceVADrive r
0x2cba4000 - 0x2cba9ff7 libgermantok.dylib ??? (???) <01D7A60F-ABD5-D6CE-6757-7BCF9EBF736B> /usr/lib/libgermantok.dylib
0x31491000 - 0x31492ff7 ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x360a9000 - 0x360c6ff7 libPDFRIP.A.dylib 545.0.0 (compatibility 64.0.0) <15AB4FFF-C15C-CD45-B518-88BC0ABA353F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x423fd000 - 0x423fdff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
0x4aad4000 - 0x4aad5ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x55b80000 - 0x55c8ffeb libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <CBCAB9D0-A82E-9445-C3A6-B3A51E48E586> /usr/lib/libmecab.1.0.0.dylib
0x5c498000 - 0x5c4b7ffa +com.adobe.acrobat.pdfviewer 8.0.0 (8.0.0) <EC29732C-9F42-47C8-8D9C-F795CCCC8F1D> /Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/MacOS/AdobePDFViewer
0x5c4cb000 - 0x5c571fc8 +AdobeJP2K ??? (???) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x5c6ca000 - 0x5c708fe7 +com.adobe.AcrobatPlugin.BridgeTalkClient ??? (8.0.69) <28B8A085-D7B5-4E79-9B59-6A8062B4BEBE> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/BridgeTalkClient.acroplugin/Contents/MacOS/B ridgeTalkClient
0x5c95a000 - 0x5cdb4fe7 +AdobeAGM ??? (???) <36369F6F-7740-4231-80CD-7A84BA8DE67D> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x5d17a000 - 0x5d22625f +com.adobe.Preflight Preflight version 8.0.0 (224) (8.0.0 (224)) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Preflight.acroplugin/Preflight
0x5d6a5000 - 0x5d6bbfff +com.adobe.selfhealer AdobeSelfHealing version 2.1.0 (2.1.0) <A6A98D18-4FEA-47EA-AED5-C08416DF5C50> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealin g
0x5d7da000 - 0x5d7e9fc4 +com.adobe.personalization adobe_personalization 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_personalization.framework/adobe_pers onalization
0x5d7f0000 - 0x5d7fbfef +com.adobe.epic adobe_epic 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x5f0e3000 - 0x5f14bfc2 +com.adobe.ESD.AdobeUpdaterLibFramework AdobeUpdater version 5.0.0.316 (5.0.0.316) <9A400871-2353-4816-80F3-574463790E52> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Updater.acroplugin/Contents/Frameworks/Adobe Updater.framework/AdobeUpdater
0x5f4c0000 - 0x5f4fbfff com.apple.QuickTime Plugin.plugin 7.6.6 (1756.15) <42C62569-31A6-5AAC-A30C-6D138A428BA8> /Library/Internet Plug-Ins/QuickTime Plugin.plugin/Contents/MacOS/QuickTime Plugin
0x5f640000 - 0x5f684ff7 +com.adobe.adobe_pcd adobe_pcd 1.0.0 (1.0) <26ED7749-B5C3-40AA-B138-B5A3C030EE56> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_pcd.framework/adobe_pcd
0x5f689000 - 0x5f696ff7 +com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/asneu.framework/asneu
0x5fa00000 - 0x5fa54ffd +com.adobe.AdobeXMPCore Adobe XMP Core 4.0 -c 316 44 . 253921 (???) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeXMP.framework/AdobeXMP
0x62318000 - 0x6251ffe7 +com.adobe.adobelm.framework Adobe License Manager 2.0.5.27 (2.0.5.27) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobelm.framework/adobelm
0x62574000 - 0x629ecfeb +AdobeLM_libFNP.dylib ??? (???) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/AdobeLM_libFNP.dylib
0x64502000 - 0x6450aff3 com.apple.URLMount.AFPPlugin 3.2.2 (3.2.2) <46711A0E-D330-BD32-8B30-1FFE8B3346F0> /System/Library/Fi -
Firefox crashes once daily, and I find it when I get home from work. Every day.
As the title says, Firefox crashes exactly once per day. I always find it when I come home from work, which can be anywhere from 8 to 10 PM. It is every single day, not just occasional. More specifically, the Firefox window is missing and all that remains is the generic "Visual C++ Runtime Library" crash box.
My system is a fairly new machine. I just built it earlier this year.
CPU: AMD Phenom II X4 955 black edition (quad core overclocked from 3.2 to 4.1 GHz)
Motherboard: Asus M4A785-M
RAM: 3 GB DDR2
Video: Zotac GeForce 9800 GT
OS: Windows 7 Ultimate (dual boot with Debian Lenny, but the crash is just in Windows)
I know the first thing that stands out there is that overclock, but it's unrelated. I suspected it causing an issue at first, so I ran it at stock specs for 3 days. It still crashed Firefox daily. I believe the system itself is quite stable, I never have problems with other software. My FF version is up to date, although it's been doing this for the past 3 or 4 releases. The only add-ons I have installed are DownloadHelper and Flash Player, but it still crashes if I disable them.
This one's got me kind of stumped. Does anybody have any clue what could be triggering this? It doesn't matter what tabs I have open either, in case anybody was wondering. One day, just to test that I closed Firefox before I left in the morning, then opened it back up with only one tab: google.com ....... still crashed by the time I got back home.It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone. -
Firefox crashes almost everytime I try to attach a document. Why?
I Just got a new Dell XPS Dimension PC w/Win 8.1. It didn't have Firefox, so I downloaded it (version 29.0.1).
Nearly every time I try to attach a document, e.g., a photo, or other file, Firefox crashes. The crash occurs when I double-click on the directory and/or folder that has the document I want to attach. I have submitted over half a dozen crash reports the last few days.
Instead of double-clicking, I tried simply clicking once on the OPEN button that appears when I ask to attach a document. This reduced the frequency of crashes, but, did not eliminate them.
The crashes have occurred when i was attempting to attach a document to an email in yahoo mail. The crashes have also occurred when I was attempting to add a photo to a news article i was writing for Examiner.co using their publishing tool.
I just switched from Windows XP. Firefox NEVER crashed when i was trying to do this in XP.
I tried to duplicate the problem in Internet Explorer 11, which came with my PC. I have not been able to duplicate the problem with Explorer.
What is going on?<i> I have windows 8.1 but I noticed that crash report says OS is Windows NT. W</i>
There isn't anything to understand. That's just the kernel Windows is running on. Windows NT is basically Windows and 6.3.9600 is saying you're running Windows 8.1. That's just technical information. :) Not really important to the end-user. Good for us, though.
Your crash report seems to be a new issue in Firefox 29 and other users have reported (in the bug report comments) that they've crashed while trying to attach as well. This seems to be isolated to Windows 8.1 and it crashes a little more often in Thunderbird than Firefox 29.0.1. <b>Perhaps a bug report should be filed under this signature. </b>
Unfortunately, I can't find a cause for this crash but I'll escalate this thread to the professional HelpDesk staff and hopefully they or other more knowledgeable contributors will assist you further
<i>EDIT: Tagged as escalate (5.29.14, 10:10AM CST)</i> -
When I watch videos on pbs firefox crashes almost every 20 minutes. what do I do
I have read numerous "solutions" but have only tried a couple - all to no avail. FF does not crash when I watch Netflix or Amazon video - only on PBS online
In the address bar, type '''about:crashes. Note:''' If the report does not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart. -
<pre><nowiki>Firefox 4.0.1 Crash Report [@ CD3DBase::DrawPrimitive(_D3DPRIMITIVETYPE, unsigned int, unsigned int) ]
Search Mozilla Support for Help
ID: df5fa277-41b2-46b3-9f02-2bf3f2110513
Signature: CD3DBase::DrawPrimitive(_D3DPRIMITIVETYPE, unsigned int, unsigned int)
Details
Modules
Raw Dump
Extensions
Comments
Correlations
Signature CD3DBase::DrawPrimitive(_D3DPRIMITIVETYPE, unsigned int, unsigned int)
UUID df5fa277-41b2-46b3-9f02-2bf3f2110513
Uptime 15.2 minutes
Last Crash 915 seconds (15.2 minutes) before submission
Install Age 527000 seconds (6.1 days) since version was first installed.
Install Time 2011-05-07 23:27:42
Product Firefox
Version 4.0.1
Build ID 20110413222027
Release Channel release
Branch 2.0
OS Windows NT
OS Version 5.1.2600 Service Pack 3
CPU x86
CPU Info GenuineIntel family 15 model 2 stepping 9
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
Crash Address 0x1
User Comments
App Notes AdapterVendorID: 10de, AdapterDeviceID: 02e0, AdapterDriverVersion: 6.14.12.7061
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers+
Processor Notes
EMCheckCompatibility True
Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP UDP Service Provider : 6 : 2 : RSVP TCP Service Provider : 6 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D18F9393-8A72-4F22-AA8A-FEF9786EC28E}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D18F9393-8A72-4F22-AA8A-FEF9786EC28E}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{32E7F2E7-2ED1-4450-8C6B-8DB1B597737D}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{32E7F2E7-2ED1-4450-8C6B-8DB1B597737D}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{A01D2C7A-0D97-4183-A5B1-A2FB8C008974}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{A01D2C7A-0D97-4183-A5B1-A2FB8C008974}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{532EB614-3BEA-4AF3-99AE-989D1B273FF9}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{532EB614-3BEA-4AF3-99AE-989D1B273FF9}] DATAGRAM 2 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{269D4DF2-D033-4CCA-99B4-0EDBAC2A1D21}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{269D4DF2-D033-4CCA-99B4-0EDBAC2A1D21}] DATAGRAM 3 : 2 : 2 :
Adapter Vendor ID
Adapter Device ID
Bugzilla - Report this Crash
Crashing Thread
Frame Module Signature [Expand] Source
0 @0x2c07502
1 d3d9.dll CD3DBase::DrawPrimitive
2 d3d9.dll _allshl
3 xul.dll mozilla::layers::ImageLayerD3D9::RenderLayer gfx/layers/d3d9/ImageLayerD3D9.cpp:372
4 xul.dll mozilla::layers::ContainerLayerD3D9::RenderLayer gfx/layers/d3d9/ContainerLayerD3D9.cpp:330</nowiki></pre>*https://crash-stats.mozilla.com/report/index/df5fa277-41b2-46b3-9f02-2bf3f2110513
Try to disable hardware acceleration.
* Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
If disabling hardware acceleration works then check if there is an update available for your graphics display driver. -
Crashes almost daily on new windows 8 laptop, latest FF.
2 month old Dell laptop, Windows 8, latest Firefox, Windows is up to date, drivers are up to date, plugins are up to date, Norton 360 is up to date, cat is up to date, wife is up to date. FF just decides to crash, seemingly unrelated to any other event(s). This has been going on since the computer was new, on previous version of FF and now on the newest version.
Long report ID: 06c6288d-eb7e-4f62-b28b-289102130804
Troubleshooting information:
Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DoNotTrackMe
2.2.9.618
true
[email protected]
Easy YouTube Video Downloader
7.0
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Norton Toolbar
2013.4.1.2
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.4.0.6 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Yontoo
1.20.02
true
[email protected]
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.browsewithcaret
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
wsj.com
browser.startup.homepage_override.buildID
20130618035212
browser.startup.homepage_override.mstone
22.0
dom.disable_open_during_load
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
22.0
font.internaluseonly.changed
true
gfx.direct3d.last_used_feature_level_idx
0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1375579464
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.flash
2
plugin.state.java
0
plugin.state.npdeployjava
0
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.timeSpan
0
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1373157020
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Description (GPU #2)
NVIDIA GeForce GT 650M
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
Unknown
Adapter RAM (GPU #2)
2048
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
Device ID
0x0166
Device ID (GPU #2)
0x0fd1
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16581)
Driver Date
9-26-2012
Driver Date (GPU #2)
1-10-2013
Driver Version
9.17.10.2867
Driver Version (GPU #2)
9.18.13.1100
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
Vendor ID (GPU #2)
0x10de
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0Update. It just crashed again. It crashed when I clicked the "share" button on Norton. This is the 1st time I ever used the "share" button as I didn't know what it was until researching the crashes. Maybe this points toward Norton's Toolbar, eh? Or not? I have just disabled Norton Share to see if that helps. Any ideas?
Mike -
Why does my Mac book pro freeze/crash almost daily?
My MB Pro has worked well for ove a year. Recently, i.e. about 8 weeks ago I installed Leapord which seems to have slowed down the speed and now in the last few days I have had a sequence of crashes/freezes which I can only eliminate if I use a force turn of. Does anyone have any ideas please?
What version of Photoshop are you using?
Clinton -
I'm having problems with Safari and Chrome causing my MacBook Pro to crash almost daily when visiting some websites (e.g. ABCNews.com). It is happening more frequently after recent upgrade to 10.6.7, but has happened frequently since i bought this laptop. Not sure if it's an applet thing or not. Here's my problem details and system configuration output from the problem report:
Interval Since Last Panic Report: 411938 sec
Panics Since Last Report: 3
Anonymous UUID: 0E5C898A-B8EC-456E-AC10-7E68CF876088
Tue Apr 26 17:12:27 2011
panic(cpu 3 caller 0x2aab59): Kernel trap at 0x019db894, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x1cc23000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0103fdfa, ECX: 0x1cc23000, EDX: 0x00000568
CR2: 0x1cc23000, EBP: 0x01a4b838, ESI: 0x00007ff6, EDI: 0x1cc22530
EFL: 0x00010287, EIP: 0x019db894, CS: 0x00000008, DS: 0x1cc20010
Error code: 0x00000000
Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x1a4b648 : 0x21b510 (0x5d9514 0x1a4b67c 0x223978 0x0)
0x1a4b698 : 0x2aab59 (0x59aeec 0x19db894 0xe 0x59b0b6)
0x1a4b778 : 0x2a09b8 (0x1a4b790 0x1a4b8ac 0x1a4b838 0x19db894)
0x1a4b788 : 0x19db894 (0xe 0x48 0x10 0x19d0010)
0x1a4b838 : 0x19d8873 (0x1cc2251c 0x7f46793a 0xe 0x70cc)
0x1a4b8f8 : 0x19d476c (0x1a4b94c 0x1a4b950 0x1a4b954 0x1a4b944)
0x1a4b978 : 0x31fde0 (0x0 0xde23404 0x2 0x1a4b9dc)
0x1a4b9f8 : 0x3358c1 (0xde23404 0x2 0x7f467900 0xdaec680)
0x1a4ba28 : 0x3530ff (0xde23404 0x2 0x7f467900 0xdaec680)
0x1a4bbc8 : 0x359f00 (0x7f467900 0x1 0x0 0x1a4bc14)
0x1a4bc48 : 0x35b843 (0x1 0x0 0x0 0x0)
0x1a4bd68 : 0x35f5e5 (0x1c41d2b8 0x1 0x4b6ed4 0x2a358d)
0x1a4bd88 : 0x4b7e74 (0x1c41d040 0x0 0x0 0x0)
0x1a4be48 : 0x49f29d (0x1c41d040 0x0 0x1a4bec4 0x0)
0x1a4be78 : 0x49d345 (0xda37f80 0x1a4bec4 0x0 0x1a4bf54)
0x1a4bf18 : 0x49dac1 (0x1a4bf54 0xda37f80 0x13f77400 0x1)
0x1a4bf78 : 0x4f6075 (0xf7da2a0 0xd658208 0xedfeb64 0x0)
0x1a4bfc8 : 0x2a144d (0xd658204 0x0 0x10 0xf930fc4)
Kernel Extensions in backtrace (with dependencies):
com.cisco.nke.ipsec(2.0.1)@0x19d2000->0x1a40fff
BSD process name corresponding to current thread: Safari
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)
System uptime in nanoseconds: 25547555689859
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.6.5 (addr 0x1a79000, size 0x45056) - last unloaded 20964611105017
loaded kexts:
com.paragon-software.filesystems.ntfs 82
com.Logitech.Control Center.HID Driver 3.3.0
com.symantec.kext.SymAPComm 11.1.2f17
com.cisco.nke.ipsec 2.0.1
com.symantec.kext.ips 3.2f8
com.symantec.kext.internetSecurity 1.3.2f5
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.IOBluetoothSCOAudioDriver 2.4.0f1
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 366
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AirPortBrcm43224 427.36.9
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.IOBluetoothHIDDriver 2.4.0f1 - last loaded 20852316721650
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 365
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD TS128B, 113 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000I think a similar thing is happening to me on my 2011 MBAir running the latest updates on Yosemite (10.10.1).
First noticed issues on Chrome with websites like FB, Google Docs, some Apple support pages, Gmail, and other random sites. Chrome would show me the "Aw snap" page. Then tried resolving in Chrome by uninstalling extensions and creating a new profile with no luck. Then when I tested it on Safari, similar websites were crashing, except Safari threw up an error log immediately that looks a lot like the one above. The copied and pasted message is at the end of this post.
Then when I was editing a movie on iMovie, it started freezing up with no error messages or warning whenever I tried to edit a title manually.
It seems like a hardware issue, so I rebooted the Mac holding down D (I think) in order to get the hardware checker. Did that, no issues. Also tried repairing permissions.
If I'm seeing a pattern, I'd say that it was crashing on more complex websites like FB and Google Docs. Many other sites work fine, like this page I'm writing this post in, Google searches, etc.
I'm absolutely stumped on this one. The next thing I try will be to reinstall OS X, but I won't be able to do that for a while because it takes about 12 hours on my internet connection...
Any ideas??
Process: com.apple.WebKit.WebContent [459]
Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.1.25)
Build Info: WebKit2-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [445]
User ID: 501
Date/Time: 2014-11-19 12:57:05.477 -1000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 2AF4D066-D406-789E-AF11-7910EE8B255B
Time Awake Since Boot: 170 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000113dbbbee
VM Regions Near 0x113dbbbee:
mapped file 0000000113ceb000-0000000113d92000 [ 668K] r--/rwx SM=COW /Library/Fonts/Tahoma.ttf
--> mapped file 0000000113d92000-0000000113dc1000 [ 188K] r--/rwx SM=COW /Library/Fonts/Microsoft/Verdana.ttf
JS JIT generated code 000059fbc2800000-000059fbc2801000 [ 4K] ---/rwx SM=NUL
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libFontParser.dylib 0x00007fff8a8eaf65 TnameTable::FindName(unsigned short, unsigned short, unsigned short, unsigned short) const + 81
1 libFontParser.dylib 0x00007fff8a8eadea TnameTable::GetPostscriptName() const + 64
2 libFontParser.dylib 0x00007fff8a8eaba3 TSFNTFont::GetPostscriptName() const + 35
3 libFontParser.dylib 0x00007fff8a8eaa69 TArrayOfFontsWithUniquePostscriptNames::Append(TFont* const&) + 65
4 libFontParser.dylib 0x00007fff8a8e8983 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3181
5 libFontParser.dylib 0x00007fff8a8e7783 FPFontCreateFontsWithPath + 210
6 libCGXType.A.dylib 0x00007fff85c25931 create_private_data_with_path + 19
7 com.apple.CoreGraphics 0x00007fff8764be8f CGFontCreateFontsWithPath + 40
8 com.apple.CoreGraphics 0x00007fff8764ba95 CGFontCreateFontsWithURL + 377
9 com.apple.CoreText 0x00007fff897b5b8f CreateFontWithFontURL(__CFURL const*, bool) + 69
10 com.apple.CoreText 0x00007fff897b5a9d TCGFontCache::CopyFont(__CFURL const*, bool) const + 85
11 com.apple.CoreText 0x00007fff897b58d4 TBaseFont::CopyNativeFont() const + 86
12 com.apple.CoreText 0x00007fff897b5844 TBaseFont::CopyGraphicsFont() const + 26
13 com.apple.CoreText 0x00007fff897c9f1b CTFontCopyGraphicsFont + 97
14 com.apple.WebCore 0x00007fff91cbd67e WebCore::FontPlatformData::FontPlatformData(NSFont*, float, bool, bool, bool, WebCore::FontOrientation, WebCore::FontWidthVariant) + 110
15 com.apple.WebCore 0x00007fff91dbc412 WebCore::FontCache::createFontPlatformData(WebCore::FontDescription const&, ***::AtomicString const&) + 434 -
i am running 3.6.6 version. FF has been crashing almost daily for the past week. i have 3 tabs open on it most of the time. i usually use Google Chrome for most of the tabs/sites i use during the day. i only use FF for a game and the local radio station, sometimes 1 other tab. i had a lot of personal links in the bookmark section--taxes, music, ministries, medical and state assistance info. they were there this morning after a crash/restore, but when i got in this afternoon, the bookmarks were all gone.
1. The message you got about the Library needing to be upgraded was bogus. There has been no new version of iPhoto 11 that runs on 10.8 in more than a year. You got that message because your Library was damaged. So, nothing to do with Apple's updates - none have applied to you for a few years anyway.
2. Do you have a back up of your Library? The most simple way forward right now id to restore from it.
3. If you don't - and you really should change that policy right now - then
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. -
Firefox crashes after opening it
My Firefox crashes almost instantly after opening it. It doesn't matter which page I'm trying to open - first it goes to "not responding" -stage and then crashes. This started to happen after I updated Firefox to the latest version (8.0.1.).
I've tried to re-install it, i've searched the Firefox Help -page and done step by step almost every instruction (including testing for the crash in Safe Mode) but still it keeps crashing. I don't have any firewall, so that's not it.
After the crash there opens a window which gives somekind of crash report. Here's the information (for one of the crashes):
AdapterRendererIDs: 0x22600,0x20400
Add-ons:
BuildID: 20111120135848
CrashTime: 1321996342
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1321993068
Notes: Renderers: 0x22600,0x20400
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 491
StartupTime: 1321996136
Theme: classic/1.0
Throttleable: 1
URL: http://www.helsinki.fi/webmail
Vendor: Mozilla
Version: 8.0.1
I could really use some help!
Yours truly,
NoraFirefox is likely to be [[firefox hangs|hanging]] rather than crashing, which explains why you get no crash reports.
The problem is likely to reside in your [[profiles|profile]] which is why reinstalls and [[safe mode]] do not help, but using a friends computer's Firefox works.<br/>(using a new clean profile would also be expected to work but may not be the simplest thing for you to do<br/> - and you could loose access to some data)
The ''"CAD"'' approach in XP will start task Manager that may be used to kill the process that is a one off solution to [[Firefox is already running but is not responding]] you will need to follow up to figure out why it is hanging repeatedly.
Follow the links I have posted, and further links in those articles if necessary, the articles should explain the problem and how to resolve it better that I could. Post back with how you get on.
If it turns out it is crashing you will need to look at [[Firefox crashes]] and follow up for a crash signature.
Good luck. -
Firefox was upgraded to 3.6.15. Now whenever I start it it coms up then crashes almost immediately. No error message it just dies. Sometime it may stay up a few minutes before it dies. But it always crashes.
It crashes on any web page even on the upgrade splash screen. I don't need to do anything but start it. It does not even generate a crash report. It happens in safe mode alsoFirefox was upgraded to 3.6.15. Now whenever I start it it coms up then crashes almost immediately. No error message it just dies. Sometime it may stay up a few minutes before it dies. But it always crashes.
It crashes on any web page even on the upgrade splash screen. I don't need to do anything but start it. It does not even generate a crash report. It happens in safe mode also -
Firefox crashes many times daily and I need help
I am suffering from firefox crashes.firefox crashes many times daily.<br />
This is very annoying problem to me and I really need help.<br />
I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem.<br />
report IDS
<pre><nowiki>bp-8c17280a-60d7-4629-a079-e47f52130222
8c96944d-3ba0-4691-8168-240afcb25658
bp-e1ef3e2c-8067-40e2-9718-43eca2130222
b57d0d99-b407-41ae-978e-550c3899809c</nowiki></pre>Hi mrwill
Could you please start a new thread for your question?
Then you can provide more information like your operating system and installed extensions and installed plugins.
*[[/questions/new start a new thread]]
*[[/kb/Using+the+Troubleshooting+Information+page]]
In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
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