Firefox crashes at startup (no safe mode or profile manager; mal-ware free)

Hello, I've been a loyal FF proponent for years. I'm running Windows 7 HP x64 with all the latest updates. The STRANGEST thing happened this week. I uninstalled my installation of firefox. I'm using a profile I've perpetuated for 3-4 years. I wanted to start clean and have a fresh slate.
Well, now, whenever I try to install firefox (8, 9, or 10), after installation firefox will not start up. I click the icon, you can see it starting up, and then it disappears. No crash reporter, no crash reports in %appdata%. It won't start up in Safe Mode (-safe-mode, or -safemode, or -safe). None of this applies that I can tell: https://support.mozilla.org/en-US/kb/Fi ... t&r=0&as=s http://kb.mozillazine.org/Firefox_crashes I have tried all combinations of clean installing, rebooting, running from windows safe mode, scanning for viruses/malware (Windows MSE, MalwareBytes, SuperAntiSpyware), and deleting every bit of data left over in */appdata/ I can find for FireFox.
I CAN get Firefox to start up with the "-profile manager" tag at the end (not -p OR -profilemanager, note the space...I believe this forces it to run that profile, even though it doesn't exist), however, it does not load up the Profile Manager, and when I try to visit a site, it crashes, and as far as I can tell, no crash reports are created. It does not create a profile or anything on my hard-drive. In fact, it doesn't look like it's getting far enough to recreate any of the directories I deleted before clean installing.
It is interesting to note, FirefoxPortable runs just fine, I am even running my previous profile with a simple copy/paste of my old profile folder. It runs just fine, except I think it's marginally slower. I'm fairly adept at troubleshooting. I've scanned the web for hours looking for a solution that works. Perhaps I've some registry corruption, but I'm not THAT savvy or knowledgeable on where to look for corruption. If this is the case, CCleaner's reg-cleaner did not fix the problem.
ANY ideas are welcome. I love using FF and my gamut of extensions., I would hate to have to set sail for Chrome.
Thanks!
P.S. I have a hunch this might be a Windows permissions issue...the problem with this hypothesis is that I'm running with UAC turned off completely. I've tried disabling firewalls & whatnot as well.

The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.
If you have one that does have data in it if you check the link then please post the crash ID of such a crash.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Try a clean reinstall of Firefox and drag the current Firefox application to the trash.
You can also try to do some maintenance.
Try to repair the disk permissions:
* http://thexlab.com/faqs/repairprocess.html
You can do a check for corrupted and duplicate fonts and other font issues:
*http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
*http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Similar Messages

Firefox crashes on startup, including safe mode.

Sometimes, for about an hour/two hour block, Firefox (and Thunderbird) while crash within a few seconds of starting up. This includes starting in safe mode, and often before I can attempt to restore or start new session. Often it will work fine, but sometimes I will click a link or attempt to go back a page and the pinwheel will come up for a couple minutes then it crashes, and will do so for the next couple hours. I've re-downloaded Firefox, it still happens. Only Plug-in that's out of date is Silverlight, the rest are either up to date or unknown. What can I do?

Your Crash Report:-https://crash-stats.mozilla.com/report/index/30c03086-29a8-46c8-bd45-902f12111118 
Firefox 7.0.1 Crash Report [@ TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) ] 
your crashreport say that you are using Firefox 7, please upgrade your browser to Firefox 8 and check
* getfirefox.com

Firefox crashes on startup and safe mode does not work. This is not the first time this has occurred and I usually have to reinstall to correct it.

Crash id:bp-c139f06f-3d8e-4ff9-8614-323b52130920

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back soon.

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. (I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

Firefox crashes constantly even in safe mode

Crashes began before upgrading to 8.0.1 and now continue.
Crashes constantly even in safe mode.
Have updated firefox and plugins.
Have run malwarebytes and superantispyware.
Crashes while surfing with no discernible pattern and then often crashes once or twice on restart of firefox.

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

Firefox 34 crashes on startup (in safe mode too)

Ubuntu 14.10, "Mozilla Firefox 34.0". It has started crashing on it's own without any new tabs or sites being opened. It doesn't even run in "safe-mode".
When I run FF, it shows the main window and if try to restore my tabs, it crashes. Even without restoring, if I click on the "Open menu" icon (top right corner), it still crashes. Not sure if it's a Gtk issue. I tried downgrading to FF 33 and that was crashing even without showing the main window.

Here you go:
bp-4fc940e1-9aa1-4cbd-ae9e-ac6702150115
bp-c697466f-e33b-47fa-bd7c-578342150114
bp-9a13dca1-e31f-4c7a-bbb9-dad0e2150114
bp-6db9cdef-a6f1-42fc-98d9-b995c2150114
bp-b26d4389-5d0e-404c-a5c1-526402150114
bp-c35874d1-7c8c-477b-88d8-c84a22150114
bp-319a4a0f-e6a5-4297-ac3f-3a61c2150114
bp-35a2e6c5-d6ef-4adc-b22c-e67cd2150114
bp-d39326a7-b5d9-423c-9a6d-259872150114
bp-863c5f76-fb2b-4da2-9bbd-b441f2150114
bp-e6c8bf36-f5db-423b-a928-103162150114
bp-9865b5f5-5721-4bef-82b3-5611f2150114
bp-242fa35d-028b-4dd9-a640-79aa52150114
bp-35b2d7ee-f6e2-4f49-bcb8-3eb872150114
bp-0a3181a8-84db-4daf-9bcf-0edf72150114
bp-04596817-8175-4de0-b058-6656c2150114
bp-efe13b95-ac35-4195-99b4-58e2d2150114
bp-df5be63b-a289-43ea-a5fc-997d32150114
bp-efeb098b-26f4-4975-b178-444f72150114
bp-69d8d325-8b27-4174-ab68-72d132150114
bp-3ff296a9-8a48-4684-99c9-0745b2150114
bp-b4f6013b-58e7-4301-830a-06c7e2150114
bp-bfce04cd-f26b-498e-96c3-b648e2150114
bp-da0e5e05-a67e-4dcb-b597-851f42150114
bp-5c5524d7-c2fc-4226-ab32-2d0742150114
bp-48ede139-af6b-46a2-8285-5afd92150114
bp-de526396-c43b-4999-b17b-e83992150114
bp-dd416839-40aa-44b2-b95e-036162150114
bp-54232697-9909-4825-8830-a4c132150114
bp-9c458fd0-4ded-4f84-a49f-23a1c2150114
bp-79f9304e-1d84-478d-927d-353082150114
bp-7d86c478-2a81-4458-bb84-56e992150114
bp-4c6feca7-654a-4f93-800c-c8a162150114
bp-7cc538d2-d3a8-443d-9760-6d1982150114
bp-6bd2c969-74ae-4c8c-b09f-129432150114
bp-a693000e-0586-491f-97d6-d97042150114
bp-4cde302b-c241-4494-9bef-dd18a2150114
bp-b96778d9-1d96-47d2-9e20-baeb52150114
bp-0d9a96ad-2659-4c89-bd64-c203c2150114
bp-388ab995-3da5-4d09-a2cf-4a7fc2150114
bp-76df226d-96d8-466c-8b58-901642150114
bp-4a20c350-42fb-4acb-806e-598392150114
bp-4056dbf9-a4d9-4c4a-b217-bea9f2150114
bp-a2e53114-c8f7-4dc9-b29c-e84022150112
Also, the crash happens with the pre-built binary too (FF 35 that I downloaded from the website)

Firefox crashes on launch, including safe mode. Windows 7 64-bit.

Firefox crashes within 2-3 seconds of launch consistently. Safe mode does not alleviate problem. Operating system is Windows 7 64-Bit.
== Crash ID(s) ==
26a4fdfa-6683-4ee1-a660-ac0082100710
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

It looks like from what me and another volunteer think is that some binary modules are corrupt. A clean installation of Firefox would most likely fix it.
Go to http://support.mozilla.com/en-US/kb/Live+Chat+troubleshooting+guide#Clean_installation to learn how to do a clean installation

Firefox crashes on clean install safe mode doesn't work

Mozilla crash Reporter opens when I load Firefox. I completely uninstalled Firefox including all the profiles and registry keys. When I reinstall it I still get the same proplem. There is no Firefox safe mode shortcut in the Mozilla folder and when I hold down shift and load Firefox I get the same result.

This all started after I had a problem installing flash on ie. I was getting a getplus r has stopped working crash while installing flash for ie. So then I saved the flash install file to my desktop and tried installing it that way. When I stalled it listed Firefox as the browser probably because Firefox is my default browser. I went ahead and installed it anyway, even though flash was working on Firefox, because I was trying a million different things to get flash on ie. Well ever since I did that Firefox will not open. I don't know what else I can remove without uninstalling windows. I finally did get flash to work on ie, but I have since uninstalled it too trying to get Firefox back on..

Firefox crashes on startup, even with a fresh profile

Crash ID: bp-6e18ab4d-b1a3-4292-b72a-f841d2141223

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
If you can't get Firefox to open, you will have to do this the hard way.
Open the file browser / explorer on your computer. Enter this;
'''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted'''
Copy the last '''5-7 Recent File Names''' in
the folder, including the date and time created.
Post all the information in the reply box below.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Type '''about:support''' in the address bar and press '''Enter.'''
Under the main banner, press the button; '''Copy Text To Clipboard.'''.
Then in the reply box at the bottom of this page,
do a right click in the box and select '''Paste.'''
This will show us your system details.
'''No Personal Information Is Collected.'''

Firefox crashes upon Startup; no extensions, brand new profile

Even after a clean install (removing all previous profile settings and extensions/plug-ins), Firefox 7.0.1 still will not run as per it's normal operating characteristics.
Immediately after double-clicking on the icon, the Crash Reporter states a crash has occured. Alternatively, safe-mode will not start successfully either.
Any ideas?
Windows 7 Enterprise (32-bit)
HP EliteBook 8440p

Seems this is related to some Oracle software. The last posts in this thread have workarounds that can be used until Oracle can fix the problem https://support.mozilla.com/en-US/questions/880625

Firefox crashes in normal and safe mode

i disabled addons, still crashes. disabled bookmarks, still crashes, deleted firefox and re installed latest 10.1 still crashes

Install firefox portable 3.6 as an additional browser, that should not crash. If necessary it may be used with your work links and Firefox bookmarks.
* see http://portableapps.com/news/2012-02-01_-_firefox_portable_3.6.26_released
I will look up your crash report.

After update Firefox crashes, even in safe mode and profile manager

I don't use Roboform and Trusteer.
AdapterDeviceID: 0116
AdapterVendorID: 8086
AvailableVirtualMemory: 4022325248
BuildID: 20111104165243
CrashTime: 1321003469
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1320907104
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0116, AdapterDriverVersion: 8.15.10.2253
Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0df5, AdapterDriverVersion2: 8.17.12.6594D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 89
StartupTime: 1321003468
SystemMemoryUsePercentage: 45
Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP-serviceprovider : 2 : 1 :
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP-serviceprovider : 2 : 2 :

If you do not have Rapport or Roboform, then we need to have a crash report ID.
When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

Firefox crashes at startup after an upgrade to version 7.0.1
It crashes on start-up even in safe mode.
I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

Your crashreport is 
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021 
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ] 
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO 
See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info 
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

Firefox crashes on startup. Won't start in FF safe, but will in windows safemode

Firefox crashes on startup. Looked for malware but found none. Here are last reports:
bp-46117be8-69be-42f0-b123-c3b622130201
bp-7382ac7d-b8fb-4be9-a806-c06702130201
bp-e34591af-4220-45ca-8ec0-c44682130131
bp-4af89cb1-a5cd-4c72-a8e1-e1eb12130131
bp-b264cf8b-4ddf-42a8-a6a0-85ba42130131

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Firefox crashes on startup

Here's the deal.
From one day onto the next, out of the blue, Firefox (version 18.0.1) refuses to start up.
I get the crash reporter screen as soon as Firefox tries to start, stating that firefox has crashed.
If I click on "Details" nothing happens.
If I click on "Restart Firefox" I immidiately get the next Crash Reporter screen.
No Windows updates were installed, and no Firefox updates either from what I can tell.
I'm running Windows 7 Pro 64bit with SP1 btw...
So I tried starting firefox in "Windows Compatability mode" using Windows XP SP3.
Now Firefox starts, including all plugins, without any problems.
I can also start firefox in "Safe mode" by holding down the SHIFT key when double-clikcing on the firefox icon.
So while in safe mode, I typed about:crashes in the URL bar witch showed the following:
Submitted Crash Reports
<pre><nowiki>bp-26e20406-2344-4d8a-8573-1fdf12130130 30-1-2013 16:07
bp-78a3f537-246c-4935-b640-463a42130130 30-1-2013 12:22
bp-59fad0f4-2f6f-474f-9728-3c8222130130 30-1-2013 12:22
bp-b7a55e47-00f5-4b3a-baff-5e6502130130 30-1-2013 12:19
bp-22f0a628-9181-40b3-a6fd-29a3e2130130 30-1-2013 12:18
161bf996-c6e4-4bb3-aae1-be96d5fbaff8 29-1-2013 19:45
</nowiki></pre>
(in the mean time, I have a whole lot more :( )
So then (still in Firefox safe mode) I went into the Add-ons Manager and uninstalled all Extensions.
Then I disabled all plugins (which btw are all up to date according to Firefox itself):
Java Deployment Toolkit 7.0.110.21 10.11.2.21
Java(TM) Paltform SE 7 U11 10.11.2.21
Adobe Acrobat 11.0.1.36
Shockwave Flash 11.5.205.146
Silverlight Plug-In 5.1.10411.0
VLC Web Plugin 2.0.2.0
Wacom Tablet Plugin 2.1.0.2
Then I closed Firefox, but when trying to start Firefox again in normal mode, it crashed again.
I have also tried uninstalling Firefox completely, then running a registry cleaner to make sure everything was really gone.
Then downloading and installed Firefox 18.0.1 again.
But as soon as it started it crashed again.
I again uninstalled Firefox, ran the reg-cleaner but this time I installed Firefox version 9 (which I still had on a backup drive), but this version too, crashes on startup.
And I had the same with version 15 which I also still had on the backup drive.
But whichever version I install, they all crash at startup unless I start them in compatibility mode or safe mode.
I even uninstalling all the programs which had a plugin embeded in the browser, so there were no plugins left.
And again, uninstalled Firefox and reinstaled it. But still Firefox crashes at startup.
And finally I even updated my graphics drivers and followed this thread:
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#os=win7&browser=fx18
Since I've done everything I can think off, I'm at a loss as to what the problem could be.
So if anyone has any idea, please let me know.
I hate to switch browsers, and I don't want to run things in "compatability mode" just to have it working, because it did work before.
in the mean time, here are some more crash reports:
bp-bf8fa5b0-a0a6-48ce-80b9-645792130130 30-1-2013 18:29
bp-f18b9174-5307-41af-be74-aa9972130130 30-1-2013 18:29
bp-ed27ee58-379f-4fa1-a824-6ce352130130 30-1-2013 18:16
bp-f73252bd-c702-4907-8657-95cc02130130 30-1-2013 18:11
bp-47789933-a64c-4f06-b9fd-282002130130 30-1-2013 18:09
bp-266a8f07-21ed-4f5f-bb5a-ba2f32130130 30-1-2013 18:08
bp-6c391ece-ae68-4935-b604-51ddb2130130 30-1-2013 18:08
bp-b25c1252-34f7-4785-b5ae-a8a462130130 30-1-2013 18:06

Just a small update...
I tried running a portable version of Firefox which I had on my USB stick... same problem.
The same goes for my TOR Browser (which uses Firefox too), it too crashes when the embedded Firefox is started.
Both however, have always worked just fine on the same system and still work fine on any other system I have.
---edit---
Well I finished uninstalling and removing everything Firefox related on my system (also ran the reg-cleaner again).
I downloaded and reinstalled Firefox 18, but it still crashes.
I ran it in safe mode, disabled the hardware acceleration, and ran it again in normal mode...
guess what... it works again!
The weird thing is, I already tried disabling the hardware acceleration but it didn't work.
So why it works now? I haven't got a clue.
The other weird thing is... why did this problem occur in the first place... There have been no changes to my system, no updates, nothing.
Ah well, I guess I'll never know. But at least it's working again.
Thanks for the help.

Firefox crashes at startup (no safe mode or profile manager; mal-ware free)

Similar Messages

Maybe you are looking for