Firefox crashes, even in safe mode, when I try to add attachments in Yahoo mail -- running Mac OSX 10.4.11, FF 3.6.16.

Firefox has consistently crashed when adding attachments in Yahoo mail. For a while Firefox would crash immediately when I clicked "attach." Then, for a while it would allow me to upload files if they were located in a folder that the Yahoo mail application opened when I clicked "attach," but if I tried to navigate to a different folder, I would crash when I clicked on the root user folder. I then updated Flash and tried Firefox in safe mode, and now Firefox (in safe mode or not) is again crashing as soon as I click attach in Yahoo mail. My system is as above, Mac OSX Tiger (10.4.11) on an original Mac Pro, all stock parts (I had added some aftermarket RAM but removed it some time ago, before these crashes started). Firefox does NOT generate a crash report dialog when I restart.

can't make much of this crash log but try this. when you get to the smtp server page in setup assistant hold option while clicking "create" or 'continue". this will skip the actual server validation and might prevent crashing.

Similar Messages

Firefox crashes, even in safe mode, under certain circumstances.

I'm using up-to-date Ubuntu Linux, other details below.
Firefox crashes, in or out of safe mode, when I do any of the following:
* right click (crashes on-click);
* view flash media (crashes once plugin container opens);
* try to use any of the file/edit etc menus (crashes when i click somewhere in this area);
* open about:tabs or about:config (crashes when i hit enter after typing into url bar);
* when i try to edit anything in about:config (crashes when i right-click);
* open any bookmark from my bookmarks toolbar (on-click).
In case it's related, thunderbird crashes soon after startup, i.e. once the GUI has opened and it starts checking my IMAP folders for mail.
It appears that for most purposes firefox will work indefinitely unless I do something I've mentioned above.
The extensions I run include X-marks and downthemall, but there may be more - I don't appear to be able to check without crashing the program.

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Did you recently submitted other crash reports that do show a crashing thread?
If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, like you open a website. 
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Firefox crashes (even in safe mode) after updating

Hi
Please can someone help me.
For quite some time now, the firfox ive been using is version 3.6 something i think. Every time i update my firefox e.g. updated to v8 now, it crashes. I try reinstalling, opening in safe mode. Nothing works.
The firefox im using still looks like the old one. Ive never been able to update to the new style (Orange Firefox button in top left corner)
I would appreciate it if someone could tell me what the problem is or how to find out exactly whats causing the crashes.
For the time being i am reinstalling the last wroking version of Firefox that i have downloaded.
Latest Crash ID: bp-54bd7d29-fc36-4d7b-aef0-f7b662111109
Thank you

Can anyone help?

After update Firefox crashes, even in safe mode and profile manager

I don't use Roboform and Trusteer.
AdapterDeviceID: 0116
AdapterVendorID: 8086
AvailableVirtualMemory: 4022325248
BuildID: 20111104165243
CrashTime: 1321003469
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1320907104
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0116, AdapterDriverVersion: 8.15.10.2253
Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0df5, AdapterDriverVersion2: 8.17.12.6594D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 89
StartupTime: 1321003468
SystemMemoryUsePercentage: 45
Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP-serviceprovider : 2 : 1 :
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP-serviceprovider : 2 : 2 :

If you do not have Rapport or Roboform, then we need to have a crash report ID.
When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Firefox Crashes, Even in Safe Mode

I've uninstalled it and then tried again, a few times. It crashes within a few minutes. I'm on Windows 7 Home Premium.
AdapterDeviceID: 0x9712
AdapterVendorID: 0x1002
Add-ons: hootsuite%40hootsuite.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,jid0-raWjElI57dRa4jx9CCiYm5qZUQU%40jetpack:3.0.12.1,firefox%40ghostery.com:5.1.0
AvailablePageFile: 10181140480
AvailablePhysicalMemory: 4077809664
AvailableVirtualMemory: 3871985664
BuildID: 20131205075310
CrashTime: 1391524052
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1387216090
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 143f103c, AdapterDriverVersion: 8.770.2.2000
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 694
StartupTime: 1391523932
SystemMemoryUsePercentage: 33
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://www.facebook.com/groups/134355849948317/704869766230253/?comment_id=704875826229647&ref=notif&notif_t=group_comment_reply
Vendor: Mozilla
Version: 26.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US

thanks for reporting your crash IDs - this crash is triggered by a module named sprotector.dll, which is usually related to adware/malware on a pc. please try these steps:
# go into the system control panel and uninstall toolbars and suspicious software, you don't know which purpose it has (like BrowseToSave, Continuetosave, SaveShare, SafeSaver, WebSearch, SimpleSpeedy, MagniPic and others).
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords). afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that malware isn't present in other places of your system as well.
if the crashes still occur afterwards, please update to firefox 27, which is going to be released later today and should block the sprotector.dll library (see [https://bugzilla.mozilla.org/show_bug.cgi?id=957258 bug 957258])

IPhoto project will not upload even in safe mode when trying to buy book, any suggestions on how to complete the "BUY BOOK" process. Christmas gift, really need to get this done, have worked MANY hours on putting it together. Please help!

Iphoto book will not upload even in safe mode when trying to buy book, any suggestions on how to complete the "BUY BOOK" process?

Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the fix below:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
After each run thru the repair process see if you can create a PDF file of the book as described in this Apple Document: iPhoto '11: Preview a book, card, or calendar before you order or print it. If you can try ordering the book. If you can't finish trying all of the otpions and then boot into Safe mode and try there.
OT

As soon as I open Firefox it crashes, even in safe mode. I've tried all the options to fix the problem but to no avail. My crash report number is: 1326236186. I hope this helps!

Firefox crashes as soon as I click on the icon. Even in safe mode. I've tried all options of resolving this problem but nothing is working. I really hate using Safari and Chrome. Please help!

Scan your computer in safe mode for bots, malware, trojan's and viruses. Remove any Found and reboot. If Problem still exists, go to control panel, add/remove programs remove firefox. and then download and reinstall firefox. Remember to always close as many running programs like messangers and widgetts when installing any program. This should fix your problem. only other option is to do a system restore to when you were not having any problems, this works 90% of time.

Can't Boot after crash, even in safe mode!

My Mac froze while idle with Lightroom open. It may have hung while remotely copying something off an external hard drive.
But now it won't boot even in safe mode with all USB peripherals detached (including the hard drive that I might have been copying from).
In and out of safe mode, I get the same behavior. After the sound and the grey apple appear, there is also a progress bar, which I don't recal seeing before. It takes about 30 seconds and the progress bar advances about 10-15% of the way and then just power's off.
Is it the main disk drive?
This is an iMac that is several years old with all of software update applied. I don't believe that any software updates were applied recently. I assume that the 10.6.3 update was installed.
Is it the main disk drive?

I had the same problem on my MacBOOk Pro and iMac on 14th April - i had to reformat the harddisk and could restore from my Timemachine backup to the last 10.6.2 state only. Both happended after updating to 10.6.3. But my laptop was sluggish. Based on feedback, I reformatted my hard disk and carried out a fressh installation from my snow leopard disk (10.6) and updated it to 10.6.3 using the 10.6.3v1.1 combo update about a week back. The machine was definitely faster - but yesterday, the same problem reoccurred - the machine froze and would not boot even in safe mode. Repairing the hard disk using the boot CD did not work either. Just now I reinstalled Snow leopard from the OSx CD - it has replaced the OS and left all apps and data intact. I have upgraded it to 10.6.2 only.
My desktop iMac has been running without problems on 10.6.2 for the last 3 weeks. In my opinion, the problems of freezing (reported by others) and this one here are all related to boot sector corruption due to some problem in 10.6.3. There have been some reports suggesting that after 10.6.3, the CPUs are heating up more. The CPU temp was close to 70 deg C when on 10.6.3 - it maybe that some change after the update makes the processor overrun leading to this boot sector corruption - it generally happens slowly over days or weeks slowly accumulating to a break down point.
My suggestion from my experience over the last one month, is stick to 10.6.2 - don't update to 10.6.3. I am hoping Apple will fix the problems in 10.6.3 update soon.

Firefox 22.0 crashing even in safe mode. Have Adobe 11.7. Updated plugins. What's next?

AdapterDeviceID: 0x27a2
AdapterVendorID: 0x8086
Add-ons: donottrackplus%40abine.com:2.2.8.307,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
BuildID: 20130514181517
CrashTime: 1369241255
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1369239483
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x27a2GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 816
StartupTime: 1369241231
Theme: classic/1.0
Throttleable: 1
URL: http://www.godaddy.com/
Vendor: Mozilla
Version: 22.0
This report also contains technical information about the state of the application when it crashed.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Does only the Firefox 22 version crash or also the current Firefox 21 release?
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox 30 crashes windows 7 even in safe mode.

Firefox crashes even in safe mode on my windows 7 box.
Crash ID: bp-61d86996-3b4d-4cc3-8657-803cf2140807
AdapterDeviceID: 0x0126
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0
AvailablePageFile: 4570435584
AvailablePhysicalMemory: 1587560448
AvailableVirtualMemory: 3904385024
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 74973184
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1407431825
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403096746
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2622
D2D? D2D+ DWrite? DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 12
StartupTime: 1407431824
SystemMemoryUsePercentage: 61
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8343150592
TotalPhysicalMemory: 4172525568
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

That is likely a problem with Digital Guardian (dgapi.dll)
*Firefox 30.0 Crash Report [@ dgapi.dll@0x92d5d ]

Firefox crashes all the time, even in safe mode

Firefox keeps crashing, even in safe mode. I've tried updating my graphsic accelerator, disabling it; i've updated all extensions, windows and firefox.

That is a problem with "Constant Guard" from Comcast (PInvokeCalliWorker; bug 684748)
* [[/questions/871697]]
* [[/questions/870380]]

Firefox 8.0 in safe mode crashes multiple times daily on my 64 bit Vista PC , so how do I fix this?

For the last 2 weeks after installing Firefox 7 and then this week installing update version 8.0 my 64 bit Vista PC started to crash at least twice each day; tried running disabling selected plug ins and extensions, and then using the safe mode option but Firefox 8.0 continues to crash multiple times daily. This problem does not occur on my Windows XP PC.

Both Trusteer Rapport and Roboform are known to cause Firefox 8 to crash, even in Safe Mode.
Do you have '''Trusteer Rapport''' installed? If so, disable it.
* Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
* Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"
For more help you can ask their helpdesk. 
http://www.trusteer.com/support/en/report-problem
http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.3 version of Roboform. 
http://www.roboform.com/support/news
Also, Firefox 8.0.1 was just released and has a patch for crashes on Windows, but it's not being pushed as an update to all Firefox 8.0 users on Windows - you need to download it separately and install it yourself.

Firefox won't start (not even in Safe Mode) on Windows 7 x64

I am Running Windows 7 x64 and Firefox 3.6.15.
Since the day before yesterday I am unable to start Firefox. Even in Safe Mode it just won't start.
I click the Firefox icon, the mouse cursor changes to indicate the computer is doing something. After 3 seconds or so the mouse cursor again changes back to its default state. Nothing else happens.
The Task Manager in Windows shows me that an instance of firefox.exe is running, but I see no Firefox window.
Then if I again click to open Firefox, another firefox.exe instance starts, but again I see no Firefox window.
There isn't even a warning about one instance of Firefox already running.
What I have tried:
I have uninstalled Firefox, removed all the Firefox files and folders from c:\users\username\AppData\Local and Roamning. I re-downloaded the 3.6.15 installation package and re-installed.
No change.

I have the same problem.
The only Firefox version working is the 64bit nightly build 6.0a1. No 32Bit version of Firefox works!. Chrome, Safari and Internet Explorer all work well.
Another Problem I have in this context is, that the Firefox Installer hangs in the tidy up step - even for the nightly 64Bit version. I have to kill the setup.exe process but the Installation seems to be completed.
Before my change to Win7 64Bit I had OpenText NFS Solo 14 installed on a 32Bit Windows7 and no Problems.
Is there a solution for this problem without uninstalling OpenText NFS Solo 14?
I need the NFS Server at work.

I changed Java settings and now Firefox crashes as it opens, even in safe mode; how can I fix this?

I was trying to change settings to access the comments section of Slate.com. Right or wrong, I changed a Java setting from -1 to 2. The setting was in about:config and I believe it involved some sort of max. As I cannot open anything, I am not sure.
When I made the change, firefox crashed immediately, Every time I have tried to reopen, even in safe mode, it immediately crashes again and will not reopen.

Hi pternagy,
Sorry you are having problems.
For future reference. Those of us that mess directly with about:config soon learn how to recover from mistakes and what it is sensible to backup. Occasionally backing up your entire profile for instance can be useful and would have probably given you a quick solution of copying over the file from that backup.
*[[Back up and restore information in Firefox profiles]]
Ok on to the subject of trying to get Firefox back as it was:
Find your profile and the file ''prefs.js'' and rename that. (The renamed file is a potentially useful backup.) Firefox is then forced to regenerate the file and will reset your preferences to the default. You can then re open and use Firefox. Next try to get it back to normal.
Trying to manually edit the file ''prefs.js'' is normally a bad idea. However if it is a single pref change it may be possible to directly edit the prefs.js file (whilst Firefox is closed) to get everything back to how it was before . You have the renamed file to work with. Probably best to test all this out in a new additional profile then you only break additional test profiles not working profiles essential to Firefox.
These articles should help you:
* http://kb.mozillazine.org/Prefs.js_file
* [[Reset Firefox preferences to troubleshoot and fix problems#w_solution-2-delete-firefox-preference-files]]_solution-2-delete-firefox-preference-files
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_finding-your-profile-without-opening-firefox]]#w_finding-your-profile-without-opening-firefox
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox
Please post back with how you get on and whether you need any extra help.
Good Luck.

Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

Hi there,
You could try performing a clean installation: [[Knowledge Base Article]] :
Some Firefox issues can be resolved by downloading a new Firefox installer from Mozilla.com, then closing Firefox, deleting the Firefox application folder (program files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps:
1. Download the latest official version of Firefox from Mozilla.com.
* You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar.
2. If you wish to retain your current profile, you should make a backup copy of it. See Backing up your information for instructions.
3. Uninstall Firefox and make sure you remove the Firefox application (program) folder and your Firefox personal data (user data and settings) - see Uninstalling Firefox for instructions.
4. Reinstall Firefox - see Installing Firefox for instructions.
5. When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created.
6. Verify that the issue no longer appears.
7. If you made a backup of your old profile and wish to restore your old information, see Recovering important data from an old profile. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords.
8. Reinstall your extensions and themes one by one to determine if any specific one is causing the issue.
source: https://support.mozilla.com/en-US/kb/Basic+Troubleshooting?s=clean+installation&as=s#Clean_reinstall

Firefox crashes, even in safe mode, when I try to add attachments in Yahoo mail -- running Mac OSX 10.4.11, FF 3.6.16.

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