Firefox crashes every night without a crash report (Since last 3-6 months) Currently using version 23.0.1, Fresh Install, Fresh Profile, No Addons

Every night Firefox crashes without any crash report.
All I get is the Windows dialog that says "Firefox has stopped working" "A problem caused the program to stop working correctly. Please close the program." "Close the program". (If I can upload the screenshot I will).
The websites I was on are intranet only sites, require NO Flash or Java. Two tabs only. The same sites were not crashing in much older versions, appx 6+ months ago.
The only criteria for crashes seems to be the uptime of Firefox. The longer I leave it, the greater the chances of this crash. I have never seen it crash in front of my eyes, always (90%) would have crashed when I unlock the PC in the morning. I leave it running and locked the whole night.
Just a couple of days ago I decided to do a complete clean install of Firefox, i.e.:
Uninstall, Delete Program Files, Delete Profile folder. Reinstall, import bookmarks. That's it.
Hardware Acceleration has been disabled.
Provide Telemetry has been enabled.
Crash Reporter is enabled, but doesn't kick in. about:crashes is empty. (Even before re-install there were no recent crashes recorded there).

HP Compaq 6005 Pro Small Form Factor PC
AMD Athlon II X2 Processor B24
Chipset AMD 785G
Integrated ATI Radeon HD 4200
Integrated Broadcom NetXtreme Gigabit Ethernet BCM 5761
Integrated High Definition audio with Realtek ALC261 codec, internal PC speaker
For further info : http://h10010.www1.hp.com/wwpc/ca/en/sm/WF06a/12454-12454-64287-3328896-3328896-4024556.html?dnr=1
Thanks for looking into this.

Similar Messages

ESET NOD 32 cannot scan past this point. I keep getting stuck at 56% at the following; C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending. Is this a problem with NOD32 or with Firefox? Thank you.

I ran into a glitch on my system that I tried to fix myself. My NOD32 was always showing the yellow warning circle as my protection status when I started my computer. I tried to fix this every way I new how.
Then I started to get pop ups asking me to fix and then send system error reports to Windows. Some stating they were '''''critical.''''' So I sent NOD32 the e-mail below.
'''Me:''' I cannot seem to run a complete system scan. I keep getting stuck at 56% at the following point. C:\Documents and Settings\Owner\Application Data\
Mozilla\Firefox\Crash Reports\Pending
I also keep getting messages to send error reports to Microsoft constantly. I also have this code C:\pagefile.sys-error opening
Thank you for your assistance.
'''Their solution:'''
Based on the information you provided, we recommend that you upgrade to latest version of ESET NOD32 Antivirus and see if this makes a difference.
Please click or copy/paste the following ESET Knowledgebase article into your web browser for step-by-step instructions:
'''Me''' : I did as they requested and am fully upgraded and licensed with their new edition.
Ran a new scan same problem.
I sent them a new e-mail but now wonder if it is a Firefox issue as, C:\Documents and Settings\Owner\Application Data\
''Mozilla\Firefox\Crash Reports\Pending'' this is where the scan stalls.
Any help would be appreciated.
Thank you.

Try delete the files in Pending folder and make the scan again, do not be afraid to delete the files see : https://support.mozilla.org/en-US/questions/679996
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Why does my Firefox crash reporter hang?

Please help as Firefox is my preferred browser followed by Opera and Chrome in that order
Frequent Firefox crashes are disruptive of my workflow which is very web-dependent
STEPWISE:
1. I have frequent crashes
2. The Crash Reporter comes up
3. Submit report is enabled
4. I select QUIT or RESTART - a rotating symbol shows the reporter is trying to do something BUT NOTHING HAPPENS
5. I close the Reporter window
6. I try to run Firefox again: That brings up the reporter panel again.
7. THE ONLY WAY I CAN OPEN FIREFOX AGAIN IS TO REBOOT MY COMPUTER.
8. I switch to OPERA browser to access Mozilla support
9. I follow instructioins:
If you can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
10. That brings up a long list of "Reports submitted" all with the following format and all sized 50B containing ZERO INFORMATION
bp-06def14b-da8b-450e-8157-7ae252141029.txt plain text document 50 B 29/10/2014 21:33:34
11. Before posting this question I tried to "Automatically add" troubleshooting information - which only brought up the dysfunctioning trouble shooter again!
12. The link to "try these manual steps" brought up a fresh "Ask a Question" window - presumably because it attempted to open in Firefox instead of OPERA which I'm using to log this this report since I'll have to reboot before being able to use Firefox again.
SYSTEM INFO:
OS: Ubuntu 14.04 - fully updated
Mozilla Firefox 33.0 (Info via Terminal since Firefox is stalled)
Plugins: Zotero, AdBlock Plus, Print edit, Download Helper (from memory since FF is stalled)
I use Thunderbird 31.2.0 for email - Firefox DOES NOT bring Thunderbird down with it when both are running
BUT Thunderbird also crashes unexpectedly but not nearly as often as Firefox

Is it possible to start Firefox in Safe Mode, I do understand that the frequent crashes are disrupting and after a crash that Firefox will not open, you need to restart the computer.
In about:config are there any changed about:config entries related to the crash report: browser.sessionstore.resume_from_crash
However in the meantime I will see what I can find.

My system recovered from a serious error recently. During the error, Firefox crashed. Since I have restarted my syetme and Firefox, I cannot use any of the toolbar options such as:close, minimise and maximise. Also, when I right click, an outline of a box

My system recovered from a serious error recently. During the error, Firefox crashed. Since I have restarted my system and Firefox, I cannot use any of the toolbar options such as:close, minimise and maximise. Also, when I right click, an outline of a box appears without the visible options although on some occasions they appear after 10 seconds or so. Can you advise me of what to do to cure this problem please or is it a case of using a Windows tool such as System Restore?
== This happened ==
Every time Firefox opened
== 22nd May 2010

I HAVE NOW SOLVED THE PROBLEM BY RUNNING WINDOWS REGISTRY REPAIR TOOL WHICH HAS OBVIOUSLY REPAIRED CORRUPT REGISTRY FILES.

My MacAir has to go in for hardware repair, and I was told that if diagnostics couldn't trigger the error, it would be returned to me to guinea pig the specifics with a log. Why can't the crash reports generated by the computer itself be used?

My MacAir has to go in for hardware repair, and I was told that if diagnostics couldn't trigger the error, it would be returned to me to guinea-pig the specifics with a log. Why can't the automatic crash reports generated by the computer itself be used? I would think they would be the most accurate and specific record of incidents, and could easily be identified with the computer serial number. What am I missing in this scenario?

What you're missing is that diagnostics software doesn't cover everything in any laptop made by anyone.
Intermittent problems, and genuine hardware induced faults typically, or course, are hard to pinpoint.
jet fighter planes contain 1000s of sensors and multimillion dollar live diagnostics and still can't "see" more than 60% of hardware potential faults.
Lucky you, the Air however contains extremely few parts, there isnt much to diagnose on one.
The Air contains 90% fewer parts than a typical laptop from a mere 7 years ago.

MY firefox crashes about every night & I have sent reports in each time it happens but receive not responce on how to keep it from happening again & again?

Each night I leave firefox on whatever the last website I may have visited before retireing(it varies every night). The following morning when I move the mouse I get your CRASH notification & sometimes add a short description of the details & I usually to reload the items indicated in your crash box report. I would like to find out why all of a sudden this has been happening & what can be done to correct the problem as it is abig nuisence?

Crash reports are files away for the computers and techs to look
at. After a crash, if you want help, you need to post a question here.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box.
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox Crash Report LOOP - can't get out and can't launch Firefox

Hi. I'm new here. My general sysinfo is at the end of this email.
I have a Firefox problem. I've actually already read all the solutions I could find so far, on another tech site, that seem to be related to my particular problem and tried them all, but I'm still having a glitch of some kind. So, forgive me if I am a bit long-winded here, and I'll try to "nutshell" down what I've done, but would like all I've experienced and tried to at least be in one starting place. Hope you will stick with me, as I've tried a lot of stuff.
I was in the middle of reading an email when Firefox just closed itself. I've never had that happen before, ever.I tried to reopen and got the Crash Report dialog.
I tried rebooting and relaunching FFox, but still got the Crash Report dialog, so I went onto the net via IE and looked it up. Bsed on what I found, I thought, okay, I'll try reinstalling -- I had previously tried the beta for FFox's newest version and didn't like it, and when I uninstalled it, had lost my install files for 3.6.16 as well, so downloaded that again and tried to reinstall over the old. No go.
Tried to uninstall, then, using the built-in FFox uninstaller, followed by Total Uninstall as a backup effort (Total Uninstall has always been a good program in past). Total Uninstall froze in the middle of its progress bar, no matter how many times I tried it.
I decided to try a System Restore. That did not change anything. Although I got no longer got a Crash Report dialogue, FFox still would not launch.
Since I'd done a Restore, I decided to try to install once more. The install wouldn't proceed, and I got a message that an Uninstall was still in progress and that I needed to reboot. So I did.
After the reboot, I tried the reinstall again -- and got the same message. Tried it twice more, but I was in a loop.
Went back to the tech site I'd found and read about how to "uninstall Firefox completely" and went through those steps, then rebooted once more.
Tried to reinstall again, and this time the reinstall performed all the way through -- but when I tried to launch FFox, I got the crash report again -- so was back to Square One with no clue what to do.
I posted a question re this (basically the same thing I'm writing here, without this latest bit) on the tech site, and received some advice. First part of the advice was to do what I'd already done. Second part mentioned a couple more files to remove so as to completely uninstall FFox (including PreFetch, which I'd never heard of) and suggested I download 3.6.9 (I'd last tried 3.6.16) as it was known to be stable.
I did all these things, rebooted and installed --as far as I could tell -- 3.6.9. But at launch, I still get a Crash Report.
I even thought perhaps the problem involved profiles, although I have moved mine out of the line of fire and am saving it for when I get FFox running again -- please, soon! -- but anyway, I did try to run Profile Manager, and it won't run either.
Again, am back at square one without a clue of any kind how to proceed. I have no idea why FFox closed, either, as I haven't done anything unusual, and even confirmed that when I tried to do a Restore. Almost nothing was going to be affected. (But it didn't help anyway.)
Thanks, anyone who has read this whole message. Any help or ideas would be greatly appreciated!!
------------------------------ BELOW IS MY SYS INFO -----------------------
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Ultimate , 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, x64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 3583 Mb
Graphics Card: ATI Radeon HD 3600 Series , 512 Mb
Hard Drives: C: Total - 476939 MB, Free - 16025 MB; E: Total - 476939 MB, Free - 32836 MB; F: Total - 238472 MB, Free - 114806 MB; I: Total - 953197 MB, Free - 923536 MB;
Motherboard: ASRock, N68-S, ,
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

Google ATI Firefox crash. You'll see ATI video cards have multiple problems with Firefox and also internet videos. Also, note the dates these problems occurred - many are 2011...

Getting firefox crash report confirmation emails but there not being sent by me!

i think someone is submitting crash reports to mozilla using my email address cause i keep getting these emails.
Subject: Thanks for sending us info about your Firefox crash
Date: Thu, 25 Jul 2013 11:25:35 -0600
From: Mozilla <[email protected]>
Reply-To: Mozilla <[email protected].org>
Your Firefox crashed.
We're so sorry.
Dear Firefox user,
Recently, your Firefox crashed and we're really sorry about that. We'll use the crash report and comments that you sent to try to make sure it doesn't happen again. Until then, here are a couple of things you can do to prevent further crashes:
1. If you're not already using the latest version of Firefox, please download and install it now from mozilla.org.
2. Please check out this support article, which explains how to troubleshoot the cause of a crash and how to get help fixing it.
Thanks, Mozilla Firefox
P.S. This message was sent by one of our friendly Mozilla email bots. Please don't try to reply — they're terrible at receiving email. Instead, you can give feedback directly to our Firefox developers (real people) at our Input site.
Mozilla
650 Castro St., Ste 300
Mountain View CA 94041-2021
Mozilla Privacy Policy.
The email appears 100% legit however i only use firefox as a backup browser and dont use it more than 2-3 times a month i just did a check on my firefo to see if it ever crashed without me remembering and it says this.
"Submitted Crash Reports
No crash reports have been submitted."
How do i resolve someone else using my email add whe nthere submiting crash reports?
Thanks.

Can you use the original email address where the crash reports are supposed to be sent to report the abuse?
My point was that if you had access to the original messages claiming to come from you, you could do something about it by sending copies to an anti-spam or anti-abuse organization. If someone sends messages to someone else claiming to come from you, you do not have access to those messages.

Firefox crash reporter window popup won't follow up and report when I click on report crash, and I cannot quit firefox so that I can open the browser, I only get the crash reporter opening

Firefox crashed, when I tried to restart firefox the crash reporter dialogue box opens. Only 2 choices are offered, restart firefox and quit firefox. Neither option will work. I cannot quit firefox and when I opt to restart firefox the only thing I get is another dialogue box opening.

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes

What kind of "Personal Information" is sent in a Mozilla Firefox Crash Report?

In the Mozilla Browser Privacy Notices it says that "Personal Information" may be collected in a crash report. What kind of information is this? Also, if I submit the URL of the website I was on when Firefox crashed, where can I see this URL? It doesn't appear to be in any of the Crash Reports I've seen so far..

''philipp [[#answer-695475|said]]''
<blockquote>
''Mountains [[#answer-695466|said]]''
<blockquote>
So unless I provide an e-mail address, or I'm logged into my webmail, and this webmail-site (or Facebook, twitter, etc) is sent to Mozilla, no personal information is sent? For example if I visit bbc.co.uk, no personal information is sent?</blockquote>
exactly, and even if you're logged into any account this doesn't mean that personal information is transmitted - this might only be the case when the URL contains any clues about this, like: www.example.com/?inbox=[email protected]
<blockquote>And it is not possible for me either to see the visited URLs from my crash report?</blockquote>
no, this is not possible
<blockquote>Also, is the "send the URL of the visited page" checked by default? Or do I have to opt-in to send the URL in the crash report?
</blockquote>
currently the send URL box is opt-in and not checked by default on Firefox & Firefox for Android. On Firefox OS it is opt-out...
</blockquote>
Sorry for all the questions. But I have two other questions as well, I hope you could help me with those too, it's very kind of you:)
I was wandering if there is a "Unique Device ID" or something similar, that makes it possible to know that it's the same computer/browser that sends different error reports? For example if I send one error report one day, and then three days after send another error-report, would it be possible to know that this is the same computer? And the second question: if you have multiple tabs open in the browser, and you send an error-report with the URL of the visited site as well, would the URLs of all these sites be sent as well? Or just the tab I was on when the error-report was sent? I'm sorry for all the questions, I really appreciate your help!:)

Firefox crash reporter.

When I start up the firefox window, it comes up, but shuts down immediately leaving a crash reporter. I can't even click the orange "firefox" button and go in safe mode neither.
Thanks for reading my question.

That's not a crash from Hardware Acceleration. do you have Websense Endpoint on your machine? Please contact websense to update their software to stop this crash.

Firefox crash report everytime I close firefox

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for the help.
about:crashes
<pre><nowiki>bp-d9ccc97d-1bcf-4ab3-94d1-324c52141125
bp-586e8a42-719c-45b0-804e-3514b2141125
bp-53df5312-5001-4540-a748-00b602141121
bp-77b64ec1-406b-44ec-bbad-49e692141121
bp-35cbe444-a141-44d7-9ec3-3e9092141120</nowiki></pre>
Firefox > Help > Troubleshooting Information > Copy text to clipboard (and pasted immediate below)
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Crash Reports for the Last 3 Days
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Adapter RAM: Unknown
Device ID: 0x0166
Direct2D Enabled: true
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Driver Date: 9-26-2012
Driver Version: 9.17.10.2867
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Experimental Features
---------------------

You can check for problems with current Shockwave Flash plugin versions and try this:
*check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
See also:
*http://kb.mozillazine.org/Flash#Troubleshooting
You can also check for issues with the HTML5 media player and disable Windows Media Foundation.
Try to set these prefs tp false on the about:config page:
*media.windows-media-foundation.enabled = false
*media.directshow.enabled = false
You can open the about:config page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config

Since about a week Firefox crashes regularly. Now nearly everyday at first use and sometimes later

Now its nearly every day at first use and sometimes later while working. Firefox is running all day as I use it together with Firebug for webdesign. So many tabs open :-)

Firebug probably should not be used unnecessarily, it can interact with other extensions and cause problems. Multiple java console may also potentially cause problems or security risks.
* Crash ID report : [https://crash-stats.mozilla.com/report/index/86a43247-3eff-4659-8cf2-5eaa42111108 86a43247-3eff-4659-8cf2-5eaa42111108]
** Signature: nsScriptSecurityManager::CheckPropertyAccessImpl(unsigned int, nsAXPCNativeCallContext*, JSContext*, JSObject*, nsISupports*, nsIURI*, nsIClassInfo*, char const*, int, void**)
** Crash Reason: EXCEPTION_STACK_OVERFLOW
* Related bug Bug 674854 - crash in nsScriptSecurityManager::CheckPropertyAccessImpl
Try Firefox in [[safe mode]] and without Firebug. Presumably you will have read [[firefox crashes]] Do you only get crashes when firebug is enabled ?
As a web developer and Firebug user you may even be able to discover Steps To Reproduce and post those in the bug yourself.

Firefox crashes when i try to print a webpage using a 510 lexmark printerwhen i

each time i try to print a webpage firefox crashes . i am using a lexmark printer. if i need to print a webpage i have to install internet explorer

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash
Type '''about:crashes''' in the URL bar and hit Enter. 
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Firefox crashes when I try to search for something using the Google or MSN search engines, but not with other search engines. What causes this and how can i fix this?

I type something into the Google or MSN search engine and as soon as I hit search, Firefox crashes. Hotmail still works fine, as do every other website I have tried, including other search engines. What is the problem?

I got the same issue to and crashes in the same exact manner. Been using IE in the mean time, thought it was just me. I tried reinstalling Firefox and everything, even rolled back windows.

Firefox crashes every night without a crash report (Since last 3-6 months) Currently using version 23.0.1, Fresh Install, Fresh Profile, No Addons

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