Firefox crashes everytime I close a tab; the internet said it was a Norton Antivirus issue, but I contacted Norton and they are not the issue.

Every time I close a tab, Firefox crashes. These forums hinted that it was a Norton issue (and that it had been solved) so I contacted Norton. Spent 2 hrs on support with them, including them remotely controlling my computer. Norton is 100% updated, and the crashes happened EVEN WHEN WE DISABLED NORTON. So, it is NOT a Norton issue. What can I do? This is very frustrating and makes it impossible to continue to use Firefox.

hello, these crashes are the same norton issue that was written about in the forums during the last few weeks (the norton component coffplgn.dll is causing the crashes) - according to symantec the cause fro the crashes wasn't fixed in its 2012 product line: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/m-p/900991/highlight/true#M8266
so you might want to disable all norton addons in firefox > addons > extensions or upgrade to norton 2013...
http://updatecenter.norton.com/?NUCLANG=en

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''rojere [[#question-1055991|said]]''
<blockquote>
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Firefox crashes everytime I close a tab; the internet said it was a Norton Antivirus issue, but I contacted Norton and they are not the issue.

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