Firefox crashes many times every day

I need help please, ff 29.0 crashes every single day and it's driving me crazy since i can't do almost anything online, crashes mostly when using streaming video or music pages. this happens since i've upgraded mi OS from ubuntu 13.10 to 14.04, don't realy know if eso es relevante al caso pero lo digo igual
<pre><nowiki>bp-e1271e10-ce7e-47c8-86d7-7fbad2140510
bp-c8885ffd-ae8a-4f29-a648-2c1db2140510
bp-541af80b-5c69-4613-8696-8af242140510
bp-de5a0f99-8e04-425d-87a3-e485f2140510
bp-a7adf9b6-ad6b-4b7d-bf47-2fb7f2140510
bp-0bb4c553-3356-43fd-a756-8c4be2140510
bp-87f355c0-46d0-4a86-bee3-17b002140510
bp-b0337052-7929-4d48-b625-d4cc32140510
bp-6d8aef39-cc38-487a-98d4-788662140510
bp-cc53f28a-374e-4da8-8f0d-563062140510
bp-2e069c2b-2099-4229-8bb3-085bf2140510
bp-9c3a45ca-3c86-4501-8fa7-645eb2140504</nowiki></pre>

Your crash reports are showing that there are a few reason for the crashing and some are unknown to date how they're caused. Not to worry as we can try some troubleshooting.
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode". 
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Similar Messages

Since upgrading to Firefox 6 my computer has gone from staying up until yearly power failures to crashing many times a day.

VERY strange. I upgraded to 6 when it came out and it took me quite a few days later to figure out WHY I went from no crashes to nvidia driver crashes MANY times a day.
It was firefox 6.0.
I thought my nvidia drivers were out of date. They were one version behind so I upgraded. Crash.
I thought maybe some kernel interaction might be an issue so I compiled up the latest Linux 3.0.3 and re-installed the nvidia drivers.
Still crash. Took me a few more days to realize the only thing that changed on my system was Firefox. I usually upgrade without thinking.
I switched to Opera. Not a single crash in a week. So it is Firefox. I dug and dug and dug on google and found a remote reference to some acceleration added in 6. I disabled it. It still crashes. I have moved back to Firefox 5 and have run all day without a crash.
My computer at home runs about a dozen web sites, 2 X servers on separate consoles (one for standard browsing and all other functions and one for World of Warcraft gaming - I like to keep them separate), FTP, TeamSpeak server ver 2 & 3, NFS for terrabytes of media files, lets just say many things. Firefox 6 killed me.
What more info do you need. Sorry I pasted ver 5 Troubleshooting Info, but I need a special request before I run anything greater than 6 on this system again. I will do it if needed but I will need a reboot to prevent all these kernel/video driver crashes.
ONLY when I run Firefox 6. After some small usage (while watching xine videos or web browsing youtube, playing WoW, or who knows what) the screen FLASHES and I know a freeze is eminent. If I can get one last xterm up I can dmesg and see these messages or if I log in with my android phone via SSH. I still have control of the system just no display. I can reboot there or Alt-Sysrq Sync, Unmount, Boot to restart my system many times a day.
Aug 26 03:33:56 mrlinux kernel: NVRM: Xid (0000:01:00): 12, COCOD 00000000 e0014300 00000043 00000200 fe7f0f00
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 3, C 00000000 SC 00000000 M 00000420 Data fff50000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 3, C 00000000 SC 00000000 M 00000420 Data 00810000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 6, PE0000 0420 00810000 00000000 00000000 00000000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 3, C 00000000 SC 00000000 M 00000420 Data 00000000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 6, PE0000 0420 00000000 00000000 00000000 00000000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 3, C 00000000 SC 00000000 M 00000420 Data 00040000
Aug 26 03:33:57 mrlinux kernel: NVRM: Xid (0000:01:00): 6, PE0000 0420 00040000 00000000 00000000 00000000
Aug 26 03:34:42 mrlinux kernel: NVRM: os_schedule: Attempted to yield the CPU while in atomic or interrupt context
Aug 26 03:35:18 mrlinux last message repeated 3 times
Aug 26 03:35:54 mrlinux last message repeated 3 times
Aug 26 03:35:58 mrlinux dhcpcd[2248]: eth0: lost lease, attemping to rebind
Aug 26 03:36:06 mrlinux kernel: NVRM: os_schedule: Attempted to yield the CPU while in atomic or interrupt context
Aug 26 03:36:42 mrlinux last message repeated 3 times
Aug 26 03:37:06 mrlinux last message repeated 2 times
Aug 26 03:37:07 mrlinux vmnet-dhcpd: select: Interrupted system call
Aug 26 03:37:07 mrlinux vmnet-dhcpd: exiting.
Aug 26 03:37:08 mrlinux vmnet-dhcpd: select: Interrupted system call
Aug 26 03:37:08 mrlinux vmnet-dhcpd: exiting.
Aug 26 03:37:11 mrlinux mountd[4656]: Caught signal 15, un-registering and exiting.
Aug 26 03:37:12 mrlinux kernel: nfsd: last server has exited, flushing export cache
Aug 26 03:37:12 mrlinux dhcpcd[2248]: eth0: netlink: No such process
Aug 26 03:37:13 mrlinux dhcpd: receive_packet failed on eth1: Network is down

That is probably rather unlikely. The updates are released ''throttled'' initially to a portion of users so that any major problems will be picked up before everyone gets it.
It is also run through a staged procedure releasing as six weeks each in Nightly -> Aurora -> Beta versions. Although some code change will occur in that process. The Releases also must also pass automated testing.
Once the Release happens then we can look for problems showing up from: the crash reporter, the input feedback, telemetry,and comments on this forum.
Problems do and always will get through but it is unlikely a problems causing Firefox not to start would go unnoticed unless it only affected a vanishingly small proportion of users (nearly 1/2 Billion total),and then it would possibly be because of specific hardware or interactions with other software.
Malware
Presumably you installed the conduit plugin deliberately and like it. A simple web search suggests many users may be unhappy with that software. Search
* [https://www.google.co.uk/search?q=conduit+plugin&hl=en&btnG=Google+Search&sourceid=Mozilla-search&start=0 conduit plugin]
**[https://www.google.co.uk/search?q=conduit+plugin&hl=en&btnG=Google+Search&sourceid=Mozilla-search&start=0#hl=en&q=conduit+malware conduit malware]
It is suggested that you scan with multiple varied and up to date tools not just one as they tend to pick up different things.
I should possibly have also included a direct link to
* AdwCleaner tool download http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner
* the above link is in [[Troubleshoot Firefox issues caused by malware |the kb]] article

Kernel crash many times a day

Hi,
I have a iMac 14,2 model which crashes several times every day. Below is last crash report from the machine.
Any clue from below what could be causing this?
Anonymous UUID: E25BF6EE-F557-7B6E-B2A6-FA2AA0AE3C00
Wed Aug 13 09:18:42 2014
panic(cpu 1 caller 0xffffff80128dc24e): Kernel trap at 0xffffff8012c09f83, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000e8, CR3: 0x000000001551a000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff7f93be1c56, RDX: 0x0000000000000000
RSP: 0xffffff8200523b00, RBP: 0xffffff8200523ba0, RSI: 0x00000000000000e0, RDI: 0x00000000000000e0
R8: 0x0000000000000000, R9: 0x0000000000000008, R10: 0x0000000000000000, R11: 0xffffff8012c87490
R12: 0x0000000000000000, R13: 0xffffff81b3b10000, R14: 0x0000000000000000, R15: 0x00000000000000e0
RFL: 0x0000000000010246, RIP: 0xffffff8012c09f83, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000e8, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff8200523790 : 0xffffff8012822f79
0xffffff8200523810 : 0xffffff80128dc24e
0xffffff82005239e0 : 0xffffff80128f3746
0xffffff8200523a00 : 0xffffff8012c09f83
0xffffff8200523ba0 : 0xffffff7f93bd0726
0xffffff8200523e40 : 0xffffff7f93bc80f1
0xffffff8200523e80 : 0xffffff7f93bc609c
0xffffff8200523eb0 : 0xffffff7f93bc7a05
0xffffff8200523ef0 : 0xffffff7f93bc7ac6
0xffffff8200523f00 : 0xffffff7f9384c2f5
0xffffff8200523f40 : 0xffffff8012a2f442
0xffffff8200523fb0 : 0xffffff80128d7417
      Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.2)[6777EB73-6474-3540-8CAB-B8A1C06D1CD9]@0x ffffff7f9383f000->0xffffff7f9386bfff
com.apple.iokit.AppleBCM5701Ethernet(3.8.1b2)[67C3FD8C-F12F-350E-B207-43426BFBCE 1B]@0xffffff7f93bc4000->0xffffff7f93bfbfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93b4a000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b5)[67E9FFEC-493E-3ECD-92CE-9D9DBB0 33500]@0xffffff7f93bb6000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f92ebe000
dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[4239FC00-988B-3188-AFE6-E61B5D E6C76C]@0xffffff7f93bbd000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[6777EB73-6474-3540-8CAB-B8A1C06D1CD9]@0 xffffff7f9383f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000012600000
Kernel text base: 0xffffff8012800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 1631663739011
last loaded kext at 1606900569910: com.apple.driver.AppleBluetoothMultitouch              80.14 (addr 0xffffff7f94f5a000, size 73728)
last unloaded kext at 510850535253: com.apple.driver.AppleMultitouchDriver                 245.13 (addr 0xffffff7f9469a000, size 94208)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch            80.14
com.apple.filesystems.afpfs                   11.1
com.apple.nke.asp-tcp      8.0.1
com.apple.filesystems.smbfs                 2.0.2
com.apple.driver.AppleHWSensor       1.9.5d0
com.apple.driver.AudioAUUC                1.60
com.apple.driver.ApplePlatformEnabler                   2.0.9d6
com.apple.driver.AGPM   100.14.28
com.apple.driver.X86PlatformShim     1.0.0
com.apple.filesystems.autofs                 3.0
com.apple.iokit.IOBluetoothSerialManager               4.2.6f1
com.apple.driver.AppleMikeyHIDDriver                   124
com.apple.driver.AppleMikeyDriver    2.6.3f4
com.apple.driver.AppleHDA                  2.6.3f4
com.apple.driver.AppleUpstreamUserClient             3.5.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport                   4.2.6f1
com.apple.GeForce           8.2.6
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl   1.2.5
com.apple.driver.AppleThunderboltIP                      1.1.2
com.apple.iokit.IOUserEthernet            1.0.0d1
com.apple.Dont_Steal_Mac_OS_X           7.0.0
com.apple.driver.AppleHWAccess        1
com.apple.driver.AppleLPC                   1.7.0
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleIntelHD5000Graphics          8.2.8
com.apple.driver.AppleIntelFramebufferAzul          8.2.8
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless              1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN                   1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache       35
com.apple.driver.AppleUSBHub           683.4.0
com.apple.driver.XsanFilter                  404
com.apple.iokit.IOAHCIBlockStorage    2.6.0
com.apple.driver.AppleAHCIPort         3.0.5
com.apple.iokit.AppleBCM5701Ethernet                   3.8.1b2
com.apple.driver.AppleSDXC                1.5.2
com.apple.driver.AirPort.Brcm4360    842.21.65
com.apple.driver.AppleUSBXHCI          683.4.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleRTC                  2.0
com.apple.driver.AppleHPET                1.8
com.apple.driver.AppleSMBIOS            2.1
com.apple.driver.AppleACPIEC             2.0
com.apple.driver.AppleAPIC                 1.7
com.apple.nke.applicationfirewall        153
com.apple.security.quarantine              3
com.apple.driver.AppleMultitouchDriver                  245.13
com.apple.security.SecureRemotePassword            1.0
com.apple.driver.AppleBluetoothHIDKeyboard       170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver                   4.2.6f1
com.apple.kext.triggers    1.0
com.apple.iokit.IOSerialFamily              10.0.7
com.apple.driver.DspFuncLib               2.6.3f4
com.apple.vecLib.kext      1.0.0
com.apple.iokit.IOAudioFamily             1.9.7fc2
com.apple.kext.OSvKernDSPLib            1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport           4.2.6f1
com.apple.iokit.IOAcceleratorFamily    98.22
com.apple.driver.AppleBacklightExpert                    1.0.4
com.apple.driver.AppleSMBusController                  1.0.12d1
com.apple.driver.AppleThunderboltEDMSink          2.1.3
com.apple.iokit.IOBluetoothFamily       4.2.6f1
com.apple.nvidia.driver.NVDAGK100Hal                  8.2.6
com.apple.nvidia.driver.NVDAResman                      8.2.6
com.apple.driver.AppleHDAController                      2.6.3f4
com.apple.iokit.IOHDAFamily                2.6.3f4
com.apple.driver.AppleSMBusPCI        1.0.12d1
com.apple.driver.X86PlatformPlugin   1.0.0
com.apple.driver.AppleSMC                  3.1.8
com.apple.driver.IOPlatformPluginFamily                5.7.1d6
com.apple.iokit.IOSurface 91.1
com.apple.AppleGraphicsDeviceControl                   3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.iokit.IONDRVSupport           2.4.1
com.apple.iokit.IOGraphicsFamily        2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily      3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOUSBHIDDriver          660.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter   3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily                 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter                 1.4.5
com.apple.iokit.IOUSBUserClient          660.4.2
com.apple.driver.AppleThunderboltNHI                   2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOAHCIFamily               2.6.5
com.apple.iokit.IOEthernetAVBController                 1.0.3b4
com.apple.iokit.IO80211Family            640.36
com.apple.driver.mDNSOffloadUserClient                1.0.1b5
com.apple.iokit.IONetworkingFamily   3.2
com.apple.iokit.IOUSBFamily                 683.4.0
com.apple.driver.AppleEFINVRAM      2.0
com.apple.driver.AppleEFIRuntime     2.0
com.apple.iokit.IOHIDFamily                 2.0.0
com.apple.iokit.IOSMBusFamily            1.1
com.apple.security.sandbox                  278.11.1
com.apple.kext.AppleMatch                   1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages                371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily            23
com.apple.driver.AppleFDEKeyStore   28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily                  2.9
com.apple.iokit.IOACPIFamily               1.4
com.apple.kec.pthread     1
com.apple.kec.corecrypto                      1.0
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD WD10EZES-40UFAA0, 1 TB
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Hub
USB Device: Symbol Bar Code Scanner
USB Device: Intuos5 touch M
Thunderbolt Bus: iMac, Apple Inc., 23.10
Regards
Robert

Do you have any 3rd party memory installed? If so where did you get it? Make sure they are firmly seated.
To test if it's the memory remove the 3rd party memory and run with the original modules to see if the crashes continue or not.

My Firefox crashes multiple times a day and it will not update, as I get update reminders. What shall I do, use Safari???

My Firefox crashes several times a day. I get update notices and try to update but the updates never load. I have a new MacBook Pro with no other issues. I have even tried deleting my Firefox and downloading a new ap. This is not working. I have been using Firefox since its inception and prefer it to Safari, but I am about to give up.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox crashes many times daily and I need help

I am suffering from firefox crashes.firefox crashes many times daily. 
This is very annoying problem to me and I really need help. 
I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem. 
report IDS
<pre><nowiki>bp-8c17280a-60d7-4629-a079-e47f52130222
8c96944d-3ba0-4691-8168-240afcb25658
bp-e1ef3e2c-8067-40e2-9718-43eca2130222
b57d0d99-b407-41ae-978e-550c3899809c</nowiki></pre>

Hi mrwill
Could you please start a new thread for your question?
Then you can provide more information like your operating system and installed extensions and installed plugins.
*[[/questions/new start a new thread]]
*[[/kb/Using+the+Troubleshooting+Information+page]]
In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Firefox crashes multiple times per day

Hello all!
As of the last month or two, Firefox now crashes multiple times per day (even in Safe Mode). Firefox is fully updated, as are my Add-ons and Extensions.
Yesterday alone, it crashed 14 times (which is about average).
System Info:
Windows 7 Home Premium
Intel Core i7-3610QM CPU @ 2.30 GHz
8.00 GB RAM
64-bit OS
Troubleshooting details:
"application": {
"name": "Firefox",
"version": "30.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
"supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
"crashes": {
"submitted": [
"id": "bp-56f4b9d3-7646-4804-b1f0-6b86a2140712",
"date": 1405205216202,
"pending": false
"id": "bp-252f490e-dbc4-4b6c-89bb-abc7a2140712",
"date": 1405205139899,
"pending": false
"id": "bp-728dabc3-d5ae-42cc-a7b3-5ef922140712",
"date": 1405204414387,
"pending": false
"id": "bp-f4cf2971-3a0d-4737-b3e4-81c2f2140712",
"date": 1405204325838,
"pending": false
"id": "bp-717ff5d6-7edf-49c7-956f-247e52140712",
"date": 1405204300027,
"pending": false
"id": "bp-e0f0c131-39c9-40e3-b6aa-45c312140712",
"date": 1405184955514,
"pending": false
"id": "bp-8f6e4e47-0363-48d2-a7ff-875b92140712",
"date": 1405184937698,
"pending": false
"id": "bp-9245429c-ccfc-41fa-9edd-79baa2140712",
"date": 1405184884426,
"pending": false
"id": "bp-5e91822b-8fc3-411c-bcf7-c753f2140712",
"date": 1405184798033,
"pending": false
"id": "bp-db406fb0-7045-41a5-b42c-522db2140712",
"date": 1405183704121,
"pending": false
"id": "bp-6c913909-d1ef-4773-9712-fa1b92140712",
"date": 1405183678385,
"pending": false
"id": "bp-65a30f3e-da4a-406b-9bfa-8cec72140712",
"date": 1405178435488,
"pending": false
"id": "bp-11fbb2a8-923f-4ab3-b577-6dbe32140712",
"date": 1405178411720,
"pending": false
"id": "bp-968183f6-086d-430a-a993-f1d892140712",
"date": 1405127322874,
"pending": false
"id": "bp-017688f8-afc7-4b90-8fa7-2be692140711",
"date": 1405040514173,
"pending": false
"id": "bp-342b9f6c-3ffd-489e-ae1c-b5ac62140711",
"date": 1405037808744,
"pending": false
"id": "bp-62c1ea5a-24da-421f-9983-9b09c2140711",
"date": 1405037772426,
"pending": false
"id": "bp-a7227128-b4dd-4cd5-997c-b9f132140711",
"date": 1405037229671,
"pending": false
"id": "bp-2d0b1114-0d86-4f2b-ba7d-20f902140711",
"date": 1405037207333,
"pending": false
"pending": 1
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.browsewithcaret": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
"browser.startup.homepage_override.mstone": "30.0",
"browser.startup.homepage": "https://www.bing.com/",
"browser.startup.homepage_override.buildID": "20140605174243",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "30.0",
"font.internaluseonly.changed": false,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"network.cookie.cookieBehavior": 2,
"places.database.lastMaintenance": 1405257179,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.state.npitunes": 0,
"plugin.state.npesnsonar": 0,
"plugin.state.npesnlaunch": 0,
"plugin.importedState": true,
"plugin.state.npsitesafety": 0,
"plugin.state.npauthz": 0,
"plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml",
"plugin.state.npwlpg": 0,
"plugin.state.npffwloplugin": 0,
"plugin.state.npdeployjava": 0,
"plugin.state.np_wtapp": 0,
"privacy.cpd.offlineApps": true,
"privacy.cpd.sessions": false,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1405258871,
"storage.vacuum.last.index": 0
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 2,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion": "9.17.10.2843",
"driverDate": "8-21-2012",
"adapterDescription2": "NVIDIA GeForce GT 650M ",
"adapterVendorID2": "0x10de",
"adapterDeviceID2": "0x0fd1",
"adapterRAM2": "2048",
"adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion2": "9.18.13.3788",
"driverDate2": "5-19-2014",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "Norton Toolbar",
"version": "2014.7.2.6",
"isActive": true,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
"name": "Norton Vulnerability Protection",
"version": "12.2.0.5 - 1",
"isActive": true,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
"name": "Windows Media Player Extension for Firefox",
"version": "1.1",
"isActive": true,
"id": "jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack"
"name": "HTTPS-Everywhere",
"version": "3.5.3",
"isActive": false,
"id": "[email protected]"
}

Was discussed here - https://support.mozilla.org/en-US/forums/contributors/709022 - in Feb 2013. And Bug #738661 was filed in March of 2012, with the consensus being.
'''"In that case this is more likely a bug in Covenant Eyes than it is a bug in Firefox. If we have no hope of success through engaging with Covenant Eyes and can't blocklist the offending DLL from loading, can we at least get a support article posted instructing users how to work around this issue (ie. removing Covenant Eyes or switching to a different browser)?'''
'''Additionally, I don't see much point in keeping this bug in the NEW state if it's unreasonable to expect that we'll ever fix this."'''

I'm running Mozilla firefox 32.0.3 a laptop with Windows 7 Professi 64 bit. Firefox crashes several times a day, please help.

I'm running Mozilla firefox 32.0.3 (most updated version) on a laptop with Windows 7 Professional 64 bit. Since downloading, Firefox crashes after an hour, does the same in safe mode. I already reset my browser to the default settings but that did not solve the issue. What can be causing the problem? Here is crash reports for the last 3 days (however, not all are there...crashes several times each day)
bp-c79927d8-e6f0-4c56-b7c0-b7d3e2141010
15 minutes ago
bp-4d0435ee-865e-426a-85ea-f86b52141009
9 hours ago
bp-3b7dc3ca-1c8f-4a7e-a27d-041c72141009
11 hours ago
bp-0026a2e2-c9de-41da-9e40-ee6892141009
20 hours ago
bp-dc4c2807-593b-4e2e-acbf-40ad52141008
2 days ago
bp-dbd50b18-91b0-451e-964c-0b6742141007
3 days ago
bp-4e06e5b8-c48b-48d7-93d8-da8bd2141007
3 days ago

Thank you for your quick response Philipp.
I have used this extension with previous versions of Firefox and had no issues. Why is this a problem on the latest version? Do you know of another "TimeLineRemove" extension that will work with this version of Firefox? Will reverting to an earlier version of Firefox solve this issue allowing me to continue using "TimeLineRemove"?

Is older firefox available, say dated fall 2011, which wasn't crashing many times per day as the current code is?

The current firefox, april 040412, crashes 60% of the time when you hit the print function. Not ok. Did not use to do this. So, I would like old fire fox; 6 mos old be nice, back when it was usable. I have had to go to Opera; please don't force me over to IE.

Well, let's see if we can't get your current Firefox working. you don't want to downgrade, because older versions of Firefox aren't supported, and have lots of known security holes.
First, make sure you are running Firefox 11, which you can get from [http://www.getfirefox.com www.getfirefox.com]. go ahead and just download and install that version over your current one, so then we can see if reinstalling it fixes the issue.
If it doesn't, Try to start Firefox in [[Safe mode|Safe mode]]. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.
If you are still having problems, can you please open up Firefox, then go to "about:crashes" in your address bar (without quotes, just type it in and hit Enter". Copy and paste the crash id's there into this thread (they start with bp-).
You can also do these few things to eliminate third part problems:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.
And read [[Firefox crashes|Firefox crashes]] for more tips :) let me know if this helps!

Firefox crashes several times a day even in safe mode

Every every day I get a few crashes with Firefox. The scenario is always the same. Attached screenshot. I keep switching Shockwave Flash v11.2.202.451 and the Cisco OpenH264 codec to “never activate” but on restart from the crash they are found to have reactivated. I tried safe mode, and refreshed, with no improvement. I think it is related to video uplaying, youtube etc, but can't pin it down.
My OS is Ubuntu 14.04, Firefox 36.0.1 for Ubuntu.

As for it being out of date, I am sure that while there is a version 16 for Windows, the last version that works for FF on Linux is mine.
Funnily enough i haven't had a single crash today, maybe due to todays Ubuntu update.

Firefox crashes several times a day

Firefox keeps crashing 6-8 times a day. It's getting incredibly ridiculous.
here are several crash ID's
bp-20b6a4d0-d5ae-4e43-9fb9-47f482140325
6c8a0232-1b0b-48bd-983b-93c3df8ac97a
bp-5d10d744-3653-473c-8756-80c522140317
bp-b7181137-d851-4e3f-bd89-7006f2140315
5c9b2a18-7c5e-45cd-83f7-a0e08cd3536d
3b6cf471-f407-4aa8-9a6e-9b9e332e4f17
0e3036ec-d1fe-4997-af4a-6dbc9f6a0e9f
698a259d-8daf-4bd6-9c64-e3a39d450491

Oh, if the crash IDs do not start with bp- on the about:crashes page, then the forum doesn't make them clickable. You might need to click through them first to ensure they were submitted.
I noticed in your plugins 3 different Flash players:
* Shockwave Flash 12.0 r0
* Shockwave Flash 11.5 r502
* Shockwave Flash 11.1 r102
If you can see all of these on the Add-ons page, please disable the two older ones. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Never Activate" for the older ones.
If Firefox doesn't display them there, you may need to manually remove them. On 64-bit Windows 7, they normally live here:
C:\Windows\SysWOW64\Macromed\Flash
The plugins used by Firefox have this name pattern
NPSWF32_(version number).dll

Indesign CS5 Buggy Crashes Many times per day

I manage to crash CS5 at least 10 times per day. Cut and paste from one layter to another seems to do it alot. Running on a new Core I7 machine. Very disappointed. CS4 rarely crashed. Also I wish Adobe would focus on performace of their programs. CS5 has a few marginal things over 4 but to Adobe performance never seems to matter.
Rob

There are quite a few document elements I've ran into that were valid in CS3 layouts that InDesign CS5 will not copy and paste. I've not ran into any elements created in CS5 that didn't copy and paste expected.
Generally I've found it to be elements that were never meant to be text frames that have been converted to text frames via the text tool click to create frame option. It's mostly when elements that should have been type on path through that tool being created as a frame.
Also, though this forum occasionally has some venting is generally support oriented. This late into CS5 most people aren't really concerned with the relative displeasure of new users. Getting used to it is the best way and someone may come along with the link to the feature request for to vote for what you want to see. I'll sympathize that things aren't going to get better and performance is likely to continue to degrade, that much of the new stuff is designed for next generation hardware and won't perform even on great hardware now, such as live screen drawing and not making me swear with files that used to not make me swear (particularly EPS which although I know is dead is very much alive in the history of a 20+ year old art departments past files).

Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Firefox crashes. I think Facebook is always running. I've tried in safe mode and with all plug-ins disabled but it keeps crashing randomly. Some days no crashes at all. Some days three crashes in one minute.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Hello, my firefox crashes several times a day.

My firefox is crashing several tiema a day.
It's continuos two weeks or more.
I deleted all addons. It didn't help.
I reinstall firefox. It didn't help.
I disabled the "Use hardware acceleration when available", but it didn't help.
It's mostly happens when i login or exit from somewhere, and also when i save some data using Forms.
What to do next?
Last crash reports:
bp-3e09ae39-2cc6-47e0-a83b-2fa5e2140703.txt -
Crash ID: bp-3e09ae39-2cc6-47e0-a83b-2fa5e2140703
bp-6ca26817-1305-4cb8-93e0-3bd0e2140703.txt -
Crash ID: bp-6ca26817-1305-4cb8-93e0-3bd0e2140703
bp-563ba805-8d7a-4cad-8cab-626c12140703.txt -
Crash ID: bp-563ba805-8d7a-4cad-8cab-626c12140703
bp-e53497d1-0509-459f-90d6-87fbb2140703.txt -
Crash ID: bp-e53497d1-0509-459f-90d6-87fbb2140703
bp-c8b9822f-5eaa-4084-928a-22f7a2140703.txt -
Crash ID: bp-c8b9822f-5eaa-4084-928a-22f7a2140703

The Program that contains the MPK.dll file was installed by me direct from their site. I did it to monitor the activities of my daughter who is a teenager. And this program and its file MPK.dll NEVER interfered with versions earlier than FF 30.

Firefox crashes several times per day. Here is my latest crash signature: ID: 1ec4cd46-b98c-441e-af45-c025a2110608

Firefox crashes constantly. Below is the latest crash ID. Please help me resolve this.

That crash report doesn't have any data it, so I can't see what is going wrong.
*https://crash-stats.mozilla.com/report/index/1ec4cd46-b98c-441e-af45-c025a2110608
Do you have other crash reports that do have data?

Firefox crashes multiple times a day.

And it's not only in one computer but in 3. The only thing these computers share in common is that they're all Dell brand PCs.
Here is the list from about:crashes (the number of crashes is astounding and it's not even all!)
<pre><nowiki>bp-810b69a8-b5c9-4c39-bc32-cb4fe2131219 12/19/2013 6:12 PM
0fdfae66-91b2-4fe3-ade1-e8c91bc24e41 12/12/2013 6:00 PM
984c140d-b7d4-4f4d-859b-42b71c678c76 12/9/2013 10:02 AM
2f5bb4c2-0bc6-4145-a2e9-63b6398ddcd1 12/4/2013 11:37 AM
0e42ad03-0b8d-48ee-aafa-2f30c3bf9eac 11/17/2013 11:45 AM
754eef2d-42d9-4b97-9717-d724a7448d68 11/17/2013 11:45 AM
fb8f8e95-7798-4aa7-822d-d2156b714d4d 11/11/2013 12:01 PM
b58a3956-c95d-4685-ac37-41363571d43c 11/11/2013 11:49 AM
bp-0ab22f26-4c7e-4e06-85bc-f61322131107 11/7/2013 11:45 AM
bp-ecc34e11-6001-4193-980e-0e3282131106 11/6/2013 1:52 PM</nowiki></pre>

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes many times every day

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