Firefox crashes often, report example inside

Hi, firefox has been crashing a lot for the past few weeks and I've tried just about everything.
I've tried running it in firefox safe mode, I've tried reinstalling, I've tried Malwarebytes, superantispyware, AVG, Housecall, TDSS Killer (malware bytes found two trojan agents, but that didn't resolve the problem) I've tried doing virus scans in safe mode, I've even reset my whole machine to factory settings.
https://crash-stats.mozilla.com/report/index/da09d95d-9289-45fe-a6da-769ca2130810
Here's the latest report. Any ideas? I'm guessing from the lengths I've gone to with antiviruses that isn't the problem...

You could try to modify the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then try to select "No Proxy".
See "Firefox connection settings":
*https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can

Similar Messages

I am using Firefox 31.0 on MAC 10.9.4. Firefox crashes often and mainly when safari opens alongwith Firefox. This was happening with firefox 30.0 also. Help.

I am using Firefox 31.0 on MAC 10.9.4. Firefox crashes often and mainly when safari opens alongwith Firefox. This was happening with firefox 30.0 also. The version 28.0 is working fine but one of the site is not working under this version, the site works fine with safari but not Firefox 28.0 so updated to 31.0, now i can open the site but Firefox is crashing.Help.
I tried the steps mentioned below:
--reset firefox
--uninstalle completely and re-installed.
--disabled add-on.
--disable "use Hardware accleration".
--set value for cacheused under "about:config".
Same issue, please help.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

On Mac OS - I'm debuggig a huge web application. Firefox crashes often flushes 10 MB image cache every time. How to restart with "filled" cache?

- Mac OS
- I'm debuggig a huge web application on https. When it starts, it downloads 10MB images.
- Firefox crashes often during debugging.
- Every time, it flushes the images frow the cache and downloads the 10MB again.
- I often work from different places and sometimes have rather slow internet connections so then this is really annoying for me
- Having a possibility to start Firefox in "Cache-Safe" mode for debugging would be perfect - when it crashes then, the cache should not be flushed completely but restored to the o.k. situation before entering the mode
- Any advice?

Please update to Firefox 25 before continuing, do you still have an issue there?

Massive stability issues. Firefox crashes often.

Ever since Firefox updated to the latest version, I've been having massive stability issues. I downgraded back to version 19, but it is still very unstable. I have to force-quit often when it becomes unresponsive - a dozen times a day or more.
Things I have tried:
- Updating all plugins.
- Scrubbing my registry.
- Clean install/reinstall.
- Deleting tracking cookies.
- Scanning for viruses and spyware.
- Downgrading to previous version.
I want to continue using Firefox, but this has gotten unbearable.
Latest crash IDs:
These were for the same crash:
0e1f0cae-74ea-4ed0-87c4-131cde92984e-flash2
0e1f0cae-74ea-4ed0-87c4-131cde92984e-flash1
0e1f0cae-74ea-4ed0-87c4-131cde92984e-browser
0e1f0cae-74ea-4ed0-87c4-131cde92984e
And another:
70407f10-3ae9-4aa5-94e3-e34c4d98b205

Please type about:config into your address bar, press Enter, and click those crash reports to submit them. Then give us the crash ID's that begin with bp-

Firefox crashes often

Having updated to Firefox 10, we're getting frequent crashes. Seems to happen more on javascript-heavy and/or https sites. Having logged in tabs on gmail and facebook causes a crash every time.
Also happens in safe mode. Crash reporter does not appear.

I initially posted the about:support info from my usual profile rather than a clean profile. So, here's about:support from a clean profile:
Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Quick Starter
1.0
false
[email protected]
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20120129021758
browser.startup.homepage_override.mstone
rv:10.0
extensions.lastAppVersion
10.0
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
25126
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Radeon X300/X550/X1050 Series
Vendor ID
1002
Device ID
5b62
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.593.100.0
Driver Date
2-10-2010
Vendor ID (GPU #2)
1002
Device ID (GPU #2)
5b72
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
8.593.100.0
Driver Date (GPU #2)
2-10-2010
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

MAC 10.8 - Firefox Crashes Often

I have completely removed Firefox 17.0.1, deleted my profile (firefox), reset firefox using the troubleshooting menu. But the issue continues, it is random and cannot find a certain task that causes the issue. Currently i also cannot access the preferences menu as this will cause firefox to crash. Been dealing with this for sometime and finally giving up. Only thing that I was trying to change was the home page.
Crash ID's:
<pre><nowiki>bp-90418325-d6b1-47f0-9619-2bec6212122412/24/123:50 PM
bp-f25c4b18-1cf5-46cc-919f-3daf4212122412/24/123:47 PM
bp-444f1f8f-a0d8-464a-97b0-4b866212122412/24/123:41 PM
bp-71b83d44-c68a-42ec-bf3e-fe0f6212122412/24/123:40 PM
bp-21c55091-fb2c-4dcb-ad9e-152d0212122412/24/123:39 PM
bp-d34395e1-7140-47b4-8b52-da8ab212122412/24/123:39 PM
bp-fad22f13-ea4c-4d3f-8a69-aa374212122412/24/123:37 PM
A19D59F2-49C0-4CD8-84BF-FB3E9E482E8112/24/123:18 PM
bp-49e5eda5-1a74-481d-bec1-78733212122412/24/123:13 PM
bp-17f3e647-8985-4053-ad73-b85ff212122412/24/123:10 PM
bp-5be383d4-3b4f-4057-81ea-c8279212111511/14/1211:17 PM
bp-20d3d96d-9679-413e-b074-dab71212111511/14/1211:12 PM
bp-85a572ff-191f-42ab-b77e-1b56a212111511/14/1211:11 PM
bp-b9c8e2bc-baf5-44b0-88d9-9b809212110811/8/122:45 PM
4B1FABB4-EEBD-4B3A-B060-3432212EB29611/8/122:45 PM
ADF7A27A-CF1C-4C3B-8E79-C5C0FC41699111/4/1212:17 AM</nowiki></pre>

Hi lanefree
Can you please start a new thread for your question?
Then you can provide more information like your operating system and installed extensions and installed plugins.
*[[/questions/new start a new thread]]
*[[/kb/Using+the+Troubleshooting+Information+page]]
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

Firefox crashing, even when doing a crash report

Firefox crashes often for me, so I came on to these forums for advice. When trying to do the about:crashes command, it crashes there too, so I'm not really sure of the next step!

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Firefox crash, Signature hang |

Hello,
I am currently fixing up a computer for someone. Among their complaints was that firefox crashed often, so I am going through the crash reports to find the culprit.

And?
I would recommend you try running Firefox Safe Mode as a starter, You could particularly try disabling Hardware Acceleration - Options>Advanced>General> Browsing> uncheck "Use Hardware Acceleration..."
Make sure Plug-ins are up-to-date(your Flash isn't),
Try disabling any third party toolbars.
After that you might try a new profile and an uninstall/re-install. Don't remove preferences.
Some people are going back to Fx3.6. I wouldn't. you would find it difficult to catch up and support will stop before long.

Norton reports high memory usage with firefox and it crashes often

Norton antivirus 2011 has pop up warnings reporting high memory usage from Firefox. I have been getting theem often and my computer is crashing often after those pop up warnings. Thanks

Safe mode did not help.
I have disabled ALL extensions and plug-ins, but the problem with "zig-zag" memory usage still remains (I've not tried to leave browser open for the night yet).
I think I'll do clean reinstall with completely new empty profile (without sync'ed information) to try this out. If this works, I'll start adding stuff (configuration, sync, features, etc) to see what causes the problem.

Bug Report: Flash Player 13 crashes Firefox 28 often

Crashing scenarios: Youtube videos ending, and opening a new tab simultaneously. That happened while palying a playlist on autoplay, and when playing a video not part of a playlist. Also, listening to Pandora and opening a new tab.
Visual experience of the crash: With the YT crashes, Firefox freezes and never becomes responsive. For the Pandora crash, the whole browser just shuts down and gives me a prompt to report the crash.
How I know it's FP13: I just installed in not even an hour before the first crash. Experiencing 4 crashes within 30 hours, after going 4 weeks without a crash? Very interesting stuff, isn't it.
I could not find a formal way to report a bug, so here is this.
Also, make it easier to downgrade. It's a pain having to get a 140 MB installer package to run one installer that I need, uninstall the new FP, then disconnect from the internet so you don't tell me that I'm trying to install an old version and not giving me the option to continue. If you're not going to test your software extensively to make sure it doesn't crash often, don't force people onto it.
Running 32-bit Vista.
Searching around, I see that you are going to drop support for 11.7 (what happened to 12? I could not find an installer for that anywhere) on May 13th. You should delay this or actually make FP13 stable.
Yours truly,
Exaskryz

Pandora has, and causes, a lot of problems if your audio and video drivers are outdated or corrupted. Also, if you have RealTek® audio, you're never going to get Pandora to "play nice" with it. Flash Player has nothing to do with either of those.
You can find 11.7 here: Flash Player 11.7.700.279 but I have Vista Ultimate (64bit) with Flash Player 14 (beta), and I can run YouTube videos, post here and in the Apple Forums, as well as checking out a few News sites, all at once... and no crashes with FF 29.

Firefox keeps crashing, crash report example included.

Hi, for the last two weeks, firefox has constantly been crashing at random intervals, or sometimes just giving me the spinning loading wheel and jamming up.
I tried three antivirus software, Trend Micro Housecall, AVG, and malwarebytes. Malwarebytes found two trojan agents and got rid of them. Problem is, the crashing problem persists. I've uninstalled/reinstalled. I've tried running firefox in safe mode. I've tried removing/blocking extensions (I only use adblock plus anyway) I even tried running the full scans again - and nothing shows.
Here is the latest crash report. They all claim the same problem: EXCEPTION_ACCESS_VIOLATION_WRITE (sometimes it says read)
https://crash-stats.mozilla.com/report/index/68daa063-f70d-4d3f-a3ae-f4a582130808
If anyone who knows what this report means could tell me/give me advice i would be very grateful. Thank you.
(by the way, Norton came with the machine, but I use AVG instead, I've used firefox for a year and nothing has gone wrong with it until now)

That crash appears to be most likely to occur after the computer wakes from sleeping, and to be a Microsoft issue. Until MS fix it you may need to avoid sleeping if you wish to prevent crashes.
If Firefox continues to crash and NOT shortly after waking from sleeping pleas try to obtain more Firefox crash IDs
# Navigate to '''''about:crashes''''' by typing that into the address bar as if it were a web location.
# From the listing select a couple of the most recent Crash ID s and paste them into your next message.
#*e.g. <nowiki> bp-68daa063-f70d-4d3f-a3ae-f4a582130808 </nowiki>

Firefox crashed when I restarted it to install plugins and the crash reporter is unable to submit a report for this crash. How can I submit this report?

# This file is in the UTF-8 encoding
[Strings]
# LOCALIZATION NOTE (isRTL):
# Leave this entry empty unless your language requires right-to-left layout,
# for example like Arabic, Hebrew, Persian. If your language needs RTL, please
# use the untranslated English word "yes" as value
isRTL=
CrashReporterTitle=Crash Reporter
# LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")
CrashReporterVendorTitle=%s Crash Reporter
# LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.
CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a report for this crash.\n\nDetails: %s
# LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!
CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s
CrashReporterSorry=We're Sorry
# LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.
CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report.
CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly.
Details=Details…
ViewReportTitle=Report Contents
CommentGrayText=Add a comment (comments are publicly visible)
ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.
# LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.
CheckSendReport=Tell %s about this crash so they can fix it
CheckIncludeURL=Include the address of the page I was on
CheckSendEmail=Email me when more information is available
EmailGrayText=Enter your email address here
ReportPreSubmit2=Your crash report will be submitted before you quit or restart.
ReportDuringSubmit2=Submitting your report…
ReportSubmitSuccess=Report submitted successfully!
ReportSubmitFailed=There was a problem submitting your report.
ReportResubmit=Resending reports that previously failed to send…
# LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.
Quit2=Quit %s
# LOCALIZATION NOTE (Restart): The %s is replaced with the product name.
Restart=Restart %s
Ok=OK
Close=Close
# LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1
CrashID=Crash ID: %s
# LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.
CrashDetailsURL=You can view details of this crash at %s
ErrorBadArguments=The application passed an invalid argument.
ErrorExtraFileExists=The application didn't leave an application data file.
ErrorExtraFileRead=Couldn't read the application data file.
ErrorExtraFileMove=Couldn't move application data file.
ErrorDumpFileExists=The application did not leave a crash dump file.
ErrorDumpFileMove=Couldn't move crash dump.
ErrorNoProductName=The application did not identify itself.
ErrorNoServerURL=The application did not specify a crash reporting server.
ErrorNoSettingsPath=Couldn't find the crash reporter's settings.
ErrorCreateDumpDir=Couldn't create pending dump directory.
# LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.
ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version.

I think you may have pasted the wrong thing into the Description.
To try and resubmit a pending report (for example if you lost your internet connection):
#Go to about:crashes in the location bar
#Click the latest report link to resubmit it
If there isn't a pending crash report listed, I'm afraid you may be out of luck for that crash report.

Firefox crashed, will not reopen. Removed perhaps corrupted Firefox. Used Chrome to download new version. Still will not open. Mozilla Crash Reporter continues to come up. I hit open and it just continues to come up.

My Firefox crashed. I got Mozilla Crash Reporter. It refused to reopen no matter how often I tried or re-booted. It continued to try to restore Tabs. So I used MS Control Panel Add/Delete Programs. I deleted it and then used Chrome to download a new version. But it continues to try to reopen tabs. I love Firefox in spite of it's repeated crashing .... often when I am saving pictures to my hard drive. I love the add-ons and extensions. How do I get around it's effort to restore Tabs? How do I get it to open? I don't care about the Tabs. My Thunderbird email address is [email protected] My OS is MS Windows XP. Please help, Gary
== Crash ID(s) ==
no ID given
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

Sometimes the Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the little thumbnail image above the Taskbar and choosing Maximize. Does that work?
One possible cause for this is that the file which stores window sizes and positions has become corrupted.
'''Method #1:''' ''If you can get a maximized window:''
Open your current Firefox settings (AKA Firefox profile) folder using either
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
* "3-bar" menu button > "power" button
* (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?
'''Method #2:''' ''If you cannot get a Firefox window at all:''
Shut down Firefox by right-clicking the taskbar icon > Close All Windows.
Using the Run dialog (windows key + R) or the Start menu search bar (or in Windows 8 maybe the charms bar search bar?) type or paste the following and press Enter to drill down to the Profiles folder:
%APPDATA%\Mozilla\Firefox\Profiles
Here you may see one folder -- in which case, double-click into that -- or more than one folder -- in which case, double-click into what looks like the most recently updated.
Scroll down and rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?

Why does my Firefox crash reporter hang?

Please help as Firefox is my preferred browser followed by Opera and Chrome in that order
Frequent Firefox crashes are disruptive of my workflow which is very web-dependent
STEPWISE:
1. I have frequent crashes
2. The Crash Reporter comes up
3. Submit report is enabled
4. I select QUIT or RESTART - a rotating symbol shows the reporter is trying to do something BUT NOTHING HAPPENS
5. I close the Reporter window
6. I try to run Firefox again: That brings up the reporter panel again.
7. THE ONLY WAY I CAN OPEN FIREFOX AGAIN IS TO REBOOT MY COMPUTER.
8. I switch to OPERA browser to access Mozilla support
9. I follow instructioins:
If you can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
10. That brings up a long list of "Reports submitted" all with the following format and all sized 50B containing ZERO INFORMATION
bp-06def14b-da8b-450e-8157-7ae252141029.txt plain text document 50 B 29/10/2014 21:33:34
11. Before posting this question I tried to "Automatically add" troubleshooting information - which only brought up the dysfunctioning trouble shooter again!
12. The link to "try these manual steps" brought up a fresh "Ask a Question" window - presumably because it attempted to open in Firefox instead of OPERA which I'm using to log this this report since I'll have to reboot before being able to use Firefox again.
SYSTEM INFO:
OS: Ubuntu 14.04 - fully updated
Mozilla Firefox 33.0 (Info via Terminal since Firefox is stalled)
Plugins: Zotero, AdBlock Plus, Print edit, Download Helper (from memory since FF is stalled)
I use Thunderbird 31.2.0 for email - Firefox DOES NOT bring Thunderbird down with it when both are running
BUT Thunderbird also crashes unexpectedly but not nearly as often as Firefox

Is it possible to start Firefox in Safe Mode, I do understand that the frequent crashes are disrupting and after a crash that Firefox will not open, you need to restart the computer.
In about:config are there any changed about:config entries related to the crash report: browser.sessionstore.resume_from_crash
However in the meantime I will see what I can find.

What kind of "Personal Information" is sent in a Mozilla Firefox Crash Report?

In the Mozilla Browser Privacy Notices it says that "Personal Information" may be collected in a crash report. What kind of information is this? Also, if I submit the URL of the website I was on when Firefox crashed, where can I see this URL? It doesn't appear to be in any of the Crash Reports I've seen so far..

''philipp [[#answer-695475|said]]''
<blockquote>
''Mountains [[#answer-695466|said]]''
<blockquote>
So unless I provide an e-mail address, or I'm logged into my webmail, and this webmail-site (or Facebook, twitter, etc) is sent to Mozilla, no personal information is sent? For example if I visit bbc.co.uk, no personal information is sent?</blockquote>
exactly, and even if you're logged into any account this doesn't mean that personal information is transmitted - this might only be the case when the URL contains any clues about this, like: www.example.com/?inbox=[email protected]
<blockquote>And it is not possible for me either to see the visited URLs from my crash report?</blockquote>
no, this is not possible
<blockquote>Also, is the "send the URL of the visited page" checked by default? Or do I have to opt-in to send the URL in the crash report?
</blockquote>
currently the send URL box is opt-in and not checked by default on Firefox & Firefox for Android. On Firefox OS it is opt-out...
</blockquote>
Sorry for all the questions. But I have two other questions as well, I hope you could help me with those too, it's very kind of you:)
I was wandering if there is a "Unique Device ID" or something similar, that makes it possible to know that it's the same computer/browser that sends different error reports? For example if I send one error report one day, and then three days after send another error-report, would it be possible to know that this is the same computer? And the second question: if you have multiple tabs open in the browser, and you send an error-report with the URL of the visited site as well, would the URLs of all these sites be sent as well? Or just the tab I was on when the error-report was sent? I'm sorry for all the questions, I really appreciate your help!:)

Firefox crashes often, report example inside

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