Firefox crashes on opening even in safe mode so I can not adjust any settings - Crash ID: bp-6c9dc360-32db-4a34-968b-9474f2121230.

I have a 64 bit windows computer running Windows 7. For the past few months Firefox has been crashing on opening - occasionally opening on my husband's profile but not mine. I am now using IE9 running as administrator but would prefer to use Firefox.
I can not adjust any of the settings, plugins etc as I can not open the program at all. After the first attempt I have go to the task manager and stop firefox.exe. Then on my next opening attempt I get the error messages again. I have sent off numerous crash reports to Mozilla.
cheers
Sharon Beeston
Australia

That looks like a problem with a component of your Nvidia display driver: [@ @0x0 | nvd3dum.dll@0x3a7434 ] 
I'm not sure how to fix this as an internet search on this file doesn't give any real solutions.
First make sure that you have the latest drivers for your graphics display card. 
If it started after an update of those drivers the see if you can role back to the previous version of the drivers.

Similar Messages

Yosemite installed, Firefox no longer opens, even in Safe Mode

This evening I upgraded to Yosemite. Now Firefox no longer opens, even in Safe Mode. If I try to open FF, I receive a Mozilla Crash Report. I uninstalled and reinstalled FF, made no difference. Can anyone help?

This is the crash report. I do not understand it.
AdapterDeviceID: 0x 166
AdapterDriverVersion:
AdapterVendorID: 0x8086
Add-ons: gmailwatcher%40sonthakit:1.61,%7B03B08592-E5B4-45ff-A0BE-C1D975458688%7D:1.0,%7 B1395baf2-3aa6-4d0f-83d6-1d9b66a9420d%7D:0.9.5,%7B3C9A65A6-9563-4485-BA4A-4BCD69 8BCFB4%7D:7.0,%7B5bfebbd0-9bef-4522-8823-523aeda5f2dc%7D:2.1,%7B8b86149f-01fb-48 42-9dd8-4d7eb02fd055%7D:0.26,copyplaintext%40teo.pl:1.3.2,autoscrollhelper%40tec hsmith.com:1.9.6,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.7,socialfixer%40ma ttkruse.com:10.6,%7B195A3098-0BD5-4e90-AE22-BA1C540AFD1E%7D:4.2.0.0,%7B0545b830- f0aa-4d7e-8820-50a4629a56fe%7D:24.9,%7Bdc572301-7619-498c-a57d-39143191b318%7D:0 .4.1.5.2,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.5,%7B972ce4c6-7e08-4474-a285- 3208198ce6fd%7D:33.0,extension%40321youtube.com:1.3,%7B146f1820-2b0d-49ef-acbf-d 85a6986e10c%7D:0.1.9.2,firefox%40gmelius.com:5.7.7.12,jid1-UXDr6c69BeyPVw%40jetp ack:0.8.1
BuildID: 20141011015303
CrashTime: 1413609621
EMCheckCompatibility: true
Email: EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1413386076
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 166
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1418
StartupTime: 1413609618
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 33.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

Firefox crash upon opening, even in safe mode

Got rid of old personal info
Re-installed multiple times including shut down after
Browser initialized, crashes, submit report... rinse and repeat

Hello btpisch, you crashed report is malware related, you can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you

I can't open Firefox because it crashes at startup even in Safe Mode. How can I fix this?

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306
I updated to the latest version of Ff V19 is it?
I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate.
In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff.
Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Thank you madperson for taking the time to answer my question.
I found two Toolbars; Searchqu and ALOT, and removed them both.
I suspect Searchqu was the culprit because I saw "datamngr" flash by as the uninstaller was working away.
Thanks heaps, I i hope someone finds my answer useful as well.
RossM

Firefox immediately crashes upon opening even in safe mode

Have followed all recommended steps
bp-716639cf-90b3-48af-9b99-91aaa2131021.txt

Can you try the profile manager and create a new profile.
* [[Use the Profile Manager to create and remove Firefox profiles]]

My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great, My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great

My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great, My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great

HI,
First, there are no Mac viruses in the wild.
recently random sites have had a warning message thing come up that looks like a Norton Anti-virus telling me to run my browser in 'safe' mode or something.
So far it hasn't really done anything malicious, but I'd like to stop it before it does.
The file is an .exe file and unless you are running a Windows partition on your Mac, the Mac OS X cannot open those files. You're OK! If you are running Windows then you would need anti virus software, but it would be installed on the Windows partition, not the Mac OS X.
Nothing to be worry about. They are trying to get your to purchase anti virus software. Norton a/v for a Mac is the worst thing you could install. It's invasive and impossible to UNinstall.
You are running Snow Leopard... read here.
Mac Has You Covered - Defense against viruses and other malware
Carolyn

IPhoto project will not upload even in safe mode when trying to buy book, any suggestions on how to complete the "BUY BOOK" process. Christmas gift, really need to get this done, have worked MANY hours on putting it together. Please help!

Iphoto book will not upload even in safe mode when trying to buy book, any suggestions on how to complete the "BUY BOOK" process?

Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the fix below:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
After each run thru the repair process see if you can create a PDF file of the book as described in this Apple Document: iPhoto '11: Preview a book, card, or calendar before you order or print it. If you can try ordering the book. If you can't finish trying all of the otpions and then boot into Safe mode and try there.
OT

I changed Java settings and now Firefox crashes as it opens, even in safe mode; how can I fix this?

I was trying to change settings to access the comments section of Slate.com. Right or wrong, I changed a Java setting from -1 to 2. The setting was in about:config and I believe it involved some sort of max. As I cannot open anything, I am not sure.
When I made the change, firefox crashed immediately, Every time I have tried to reopen, even in safe mode, it immediately crashes again and will not reopen.

Hi pternagy,
Sorry you are having problems.
For future reference. Those of us that mess directly with about:config soon learn how to recover from mistakes and what it is sensible to backup. Occasionally backing up your entire profile for instance can be useful and would have probably given you a quick solution of copying over the file from that backup.
*[[Back up and restore information in Firefox profiles]]
Ok on to the subject of trying to get Firefox back as it was:
Find your profile and the file ''prefs.js'' and rename that. (The renamed file is a potentially useful backup.) Firefox is then forced to regenerate the file and will reset your preferences to the default. You can then re open and use Firefox. Next try to get it back to normal.
Trying to manually edit the file ''prefs.js'' is normally a bad idea. However if it is a single pref change it may be possible to directly edit the prefs.js file (whilst Firefox is closed) to get everything back to how it was before . You have the renamed file to work with. Probably best to test all this out in a new additional profile then you only break additional test profiles not working profiles essential to Firefox.
These articles should help you:
* http://kb.mozillazine.org/Prefs.js_file
* [[Reset Firefox preferences to troubleshoot and fix problems#w_solution-2-delete-firefox-preference-files]]_solution-2-delete-firefox-preference-files
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_finding-your-profile-without-opening-firefox]]#w_finding-your-profile-without-opening-firefox
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox
Please post back with how you get on and whether you need any extra help.
Good Luck.

I have uninstalled and reinstalled and Firefox for windows 7 will not open. There is no error message--it just doesn't open, even in safe mode. What do I do?

My computer is set to auto update for Windows 7 Home Premium and for Microsoft Office Professional Plus 2010. I am also running Norton 360. There was a major update for Office on 12/10/14 that seems to be when my problems started. This month, every time my updates have caused a reboot, Mozilla has failed to open. I have uninstalled it and reinstalled it several times, and it has only lasted a day or two before it crashes again. This last time it will still not open. All the instructions to troubleshoot seem to be based on the idea that the program is open and just has issues. I can't even get it to open up in Safe Mode.
I have tried to reinstall, and it says that it will launch automatically when the install is complete, but it is not working. Since Norton scans every download before it runs, I'm not certain if that is where the problem is since I never get the window that shows the step by step installer for Firefox.
What do I need to do?

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. A clean reinstall is not the same as a regular reinstall performed using the built in installer. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

Firefox experiences random crashes which persist even in safe mode (linux + gnome)

Since maybe version 29, my Firefox has become less stable than before and started to crash for seemingly no reason; sometimes it crashed shortly after started with few tabs on, and sometimes it crashed when many tabs were open or (not constantly) with music playing. In short I cannot find an exact pattern by which crashes are triggered. Only one thing is certain, once it broke down, it kept crashing on every restart (even in safe mode or with the user preference directory reset by a complete removal), until a reboot.
I checked some threads, where people suggest that such random crashes may be caused by a flawed RAM, but I feel it unlikely because in this same system no other software (including Chromium) have shown similar problem, and on Windows the same computer Firefox (v31) has been rather stable.
Although it didn't happen frequently, the need to reboot the computer before Firefox gets usable again is really annoying. I appreciate a lot if anyone could give some hints, thanks.
The environment:
base system: openSUSE 13.1 (Bottle) (i586) 32-bit
desktop: Gnome 3.10.2
cpu: AMD C-60 APU with Radeon(tm) HD Graphics × 2
RAM: 4G
====================UPDATE=======================
Sorry I forgot the crash reports, here they are:
bp-53142ca2-076d-4413-9d1a-2d2c72140928
bp-ec9c9990-0cde-48e5-a792-27bd22140928
bp-425bcbf0-5c79-4050-999f-ebc692140928
bp-30bc9187-5a52-47ba-a193-9c6b82140928
bp-d39f099c-758a-405d-a566-d3bd72140928
bp-7aff96dc-bbc2-4e41-9888-af5d62140928
bp-fef7b101-e586-4a8c-94a7-6dc842140928
bp-c8785c65-4c72-4f9b-b0fb-439ac2140928
bp-47244ab2-dfa5-49a9-9345-500342140928
bp-cc104c04-516f-4f48-a2cf-ff4fa2140926
bp-f38876f1-48c2-4788-b5aa-54cce2140926
bp-3057d6a8-59d8-4cfe-8720-338072140926
bp-c17b4506-fde9-4389-8b2d-ac6a72140923
bp-a3d651aa-613b-457f-9cc9-44e812140922
bp-af7593e9-b7d1-44f6-aebc-bd0d72140920
bp-7055424f-8212-4c54-9fcc-39bb32140917
bp-026ab307-ace0-4ef5-a286-7d70a2140917
bp-ab4e4111-33f1-4d0c-820d-3b8332140917
bp-be24878b-eda9-4afd-a942-204502140917

All of your crash reports say;
Signature: libxul.so@0x3868df | libxul.so@0x38691f | libxul.so@0x10ee1b0 | firefox@0x12f15
Crash Reason SIGSEGV
Someone else will have to talk to you about it.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

Firefox crashes at startup after an upgrade to version 7.0.1
It crashes on start-up even in safe mode.
I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

Your crashreport is 
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021 
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ] 
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO 
See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info 
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

Firefox 30 crashes windows 7 even in safe mode.

Firefox crashes even in safe mode on my windows 7 box.
Crash ID: bp-61d86996-3b4d-4cc3-8657-803cf2140807
AdapterDeviceID: 0x0126
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0
AvailablePageFile: 4570435584
AvailablePhysicalMemory: 1587560448
AvailableVirtualMemory: 3904385024
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 74973184
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1407431825
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403096746
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2622
D2D? D2D+ DWrite? DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 12
StartupTime: 1407431824
SystemMemoryUsePercentage: 61
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8343150592
TotalPhysicalMemory: 4172525568
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

That is likely a problem with Digital Guardian (dgapi.dll)
*Firefox 30.0 Crash Report [@ dgapi.dll@0x92d5d ]

Firefox 14.1 hangs, even in safe mode

Always hangs within a few minutes, even in safe mode. Have uninstalled and deleted directory and rebooted and reinstalled. Nothing helps. Now trying the Beta 15 version and that hangs too. Chrome and IE work fine and previous version of Firefox worked fine.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

Windows 8.1 Outlook 2010 won't open even in safe mode after 4/5/2014 update

There was an update today, 4/5/2014 for Windows 8.1. I was able to open Outlook 2010 prior to update. Ever since the update, I cannot open Outlook 2010, not even in Safe Mode. I need help!!!

Hi,
Make sure there's no Outlook process in Task Manager prior to you open it.
Then we can check if it can start properly in Clean Boot to determine whether background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135
If you still can't open Outlook, consider uninstalling the latest update from Control Panel -> Programs and Features -> View installed updates.
Regards,
Melon Chen
TechNet Community Support

My new version of Firefox crashes as soon as it opens, even in safe mode, at the 'restore session' page. How can I get that session back?

I updated to the newest version of Firefox and restarted the internet. When it reopened the browser, it had the 'about session restore' tab open, but when I clicked on it, it crashed. I've restarted the computer three times to no avail.
The browser opens, then says 'Not Responding' before you can click on anything, then crashes.
The Mozilla Crash Reporter appears, and I click to restart (or quit - same results) then it suggests to open in safe mode, which I do, but the same thing happens repeatedly and I get nowhere.
It wasn't even generating a crash report but finally one went through to my email: bp-0a80049a-6643-452d-b3b2-d8c622130823.
I want to restore my previous version, as I had tabs open that I need to go back to.
Could you please advise me how to proceed?
Thank you.

I don't have a good sense of what is going wrong.
Was Firefox stable in step 3 -- open with no sessionstore.js file and then exit?
If that was stable, it might be easiest to cull the open URLs from your sessionstore.js file and re-open the most important ones manually. You will lose the ''detail'' of your session on those pages (e.g., data you had entered into a form), but if that's okay, it might be the next step.
I found a script on mozillaZine that will extract URLs from the sessionstore.js file; I just changed the formatting of the output. To run the script:
(1) Return to your profile folder and rename sessionstore.js to sessionstore.old again, then copy it to a convenient location
(2) Start Firefox (it should be in a new session)
(3) Open the following link, select all (Ctrl+a), copy (Ctrl+c) to copy the script to the clipboard: http://dev.jeffersonscher.com/sessionstore_reader.txt
(4) Open the <s>Error Console</s> Browser Console (Ctrl+Shift+j), click next to <s>Code</s> the caret (>>) and paste, then press Enter <s>or click Evaluate</s>
(5) A file selection window should appear. Navigate to the convenient location and open sessionstore.old from there.
(6) As long as the file is not corrupted, a new tab should open with a list of all the URLs the script found in the file. You can save this page for future reference if desired. Also, you can close the <s>Error</s> Browser Console now.

Firefox crashes on opening even in safe mode so I can not adjust any settings - Crash ID: bp-6c9dc360-32db-4a34-968b-9474f2121230.

Similar Messages

Maybe you are looking for