Firefox crashes on starting

Question

hi
when i start firefox it immediately crashes .
I get crash report like this :
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 11.0.0.4454
Application Timestamp: 4f5ecc44
Fault Module Name: bmlsjbis.dll
Fault Module Version: 5.0.2137.1
Fault Module Timestamp: 2a425e19
Exception Code: c0000096
Exception Offset: 00017a3e
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: b462
Additional Information 2: b4625882d35e5a3cdee801add0a15880
Additional Information 3: 64ee
Additional Information 4: 64eecdb2d9c262b53611779745bc481c
i don't know what is the reason please help me , i really hate this chrome and IE , I want my Firefox back soon :D

Answer 1

Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked