Firefox crashes on startup and safe mode does not work. This is not the first time this has occurred and I usually have to reinstall to correct it.

Crash id:bp-c139f06f-3d8e-4ff9-8614-323b52130920

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back soon.

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Firefox crashes at startup (no safe mode or profile manager; mal-ware free)

Hello, I've been a loyal FF proponent for years. I'm running Windows 7 HP x64 with all the latest updates. The STRANGEST thing happened this week. I uninstalled my installation of firefox. I'm using a profile I've perpetuated for 3-4 years. I wanted to start clean and have a fresh slate.
Well, now, whenever I try to install firefox (8, 9, or 10), after installation firefox will not start up. I click the icon, you can see it starting up, and then it disappears. No crash reporter, no crash reports in %appdata%. It won't start up in Safe Mode (-safe-mode, or -safemode, or -safe). None of this applies that I can tell: https://support.mozilla.org/en-US/kb/Fi ... t&r=0&as=s http://kb.mozillazine.org/Firefox_crashes I have tried all combinations of clean installing, rebooting, running from windows safe mode, scanning for viruses/malware (Windows MSE, MalwareBytes, SuperAntiSpyware), and deleting every bit of data left over in */appdata/ I can find for FireFox.
I CAN get Firefox to start up with the "-profile manager" tag at the end (not -p OR -profilemanager, note the space...I believe this forces it to run that profile, even though it doesn't exist), however, it does not load up the Profile Manager, and when I try to visit a site, it crashes, and as far as I can tell, no crash reports are created. It does not create a profile or anything on my hard-drive. In fact, it doesn't look like it's getting far enough to recreate any of the directories I deleted before clean installing.
It is interesting to note, FirefoxPortable runs just fine, I am even running my previous profile with a simple copy/paste of my old profile folder. It runs just fine, except I think it's marginally slower. I'm fairly adept at troubleshooting. I've scanned the web for hours looking for a solution that works. Perhaps I've some registry corruption, but I'm not THAT savvy or knowledgeable on where to look for corruption. If this is the case, CCleaner's reg-cleaner did not fix the problem.
ANY ideas are welcome. I love using FF and my gamut of extensions., I would hate to have to set sail for Chrome.
Thanks!
P.S. I have a hunch this might be a Windows permissions issue...the problem with this hypothesis is that I'm running with UAC turned off completely. I've tried disabling firewalls & whatnot as well.

The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.
If you have one that does have data in it if you check the link then please post the crash ID of such a crash.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Try a clean reinstall of Firefox and drag the current Firefox application to the trash.
You can also try to do some maintenance.
Try to repair the disk permissions:
* http://thexlab.com/faqs/repairprocess.html
You can do a check for corrupted and duplicate fonts and other font issues:
*http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
*http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Firefox crashes on startup, including safe mode.

Sometimes, for about an hour/two hour block, Firefox (and Thunderbird) while crash within a few seconds of starting up. This includes starting in safe mode, and often before I can attempt to restore or start new session. Often it will work fine, but sometimes I will click a link or attempt to go back a page and the pinwheel will come up for a couple minutes then it crashes, and will do so for the next couple hours. I've re-downloaded Firefox, it still happens. Only Plug-in that's out of date is Silverlight, the rest are either up to date or unknown. What can I do?

Your Crash Report:-https://crash-stats.mozilla.com/report/index/30c03086-29a8-46c8-bd45-902f12111118 <br>
Firefox 7.0.1 Crash Report [@ TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) ] <br>
your crashreport say that you are using Firefox 7, please upgrade your browser to Firefox 8 and check
* getfirefox.com

Firefox crashes on clean install safe mode doesn't work

Mozilla crash Reporter opens when I load Firefox. I completely uninstalled Firefox including all the profiles and registry keys. When I reinstall it I still get the same proplem. There is no Firefox safe mode shortcut in the Mozilla folder and when I hold down shift and load Firefox I get the same result.

This all started after I had a problem installing flash on ie. I was getting a getplus r has stopped working crash while installing flash for ie. So then I saved the flash install file to my desktop and tried installing it that way. When I stalled it listed Firefox as the browser probably because Firefox is my default browser. I went ahead and installed it anyway, even though flash was working on Firefox, because I was trying a million different things to get flash on ie. Well ever since I did that Firefox will not open. I don't know what else I can remove without uninstalling windows. I finally did get flash to work on ie, but I have since uninstalled it too trying to get Firefox back on..

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

After install i got the error firefox does not start, safe mode does it work

Rapport-ID
bp-7e0bbdc9-3b5b-44db-8831-d8a352130608
bp-3447b290-e4e1-4690-bbf7-14ae72130608
bp-2894daaf-c601-4dbd-9031-001fe2130608
This is the error after installing firefox on the pc. Safe mode is well working. i also send the crash report.
Please give me a tutorial to fix this.

hello, please start firefox in safemode (by pressing the shift-key while it is launching) & go to ''firefox > options > advanced > general'' & disable hardware acceleration.

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mpagan47 wrote: a question mark symbol appeared on all my hard disk folders.
Not sure where these hard disk folders are located that you are referring to? Finder, Finder tool bar, Finder side bar, Desktop, Dock?
More then likely they are an alias that not longer point to the orginals, thus the question mark.
I would reboot. Delete icons if an alias and just recreate by dragging from the source. Try right click (control) click to remove.

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Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath

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and follow the instructions to report the issue to the iTunes Store.
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The most recent update erased all of my bookmarks. I tried the steps to find them and they are gone. This is not the first time this has happened and it extremely disuptive.

the most recent update resulted in a loss of ALL of my bookmarks. This is not the first time this has happened and it is very disruptive. I tried the steps suggested to find the bookmarks but that failed.

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
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Firefox crashes on startup and safe mode does not work. This is not the first time this has occurred and I usually have to reinstall to correct it.

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