Firefox crashes on startup and we've tried all your solutions but none work
Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.
here is the crash report information.
Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.
Here is the latest report ID from the computer.
bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013
Melanie
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