Firefox crashes on startup. Won't start in FF safe, but will in windows safemode

Firefox crashes on startup. Looked for malware but found none. Here are last reports:
bp-46117be8-69be-42f0-b123-c3b622130201
bp-7382ac7d-b8fb-4be9-a806-c06702130201
bp-e34591af-4220-45ca-8ec0-c44682130131
bp-4af89cb1-a5cd-4c72-a8e1-e1eb12130131
bp-b264cf8b-4ddf-42a8-a6a0-85ba42130131

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Similar Messages

  • Firefox crashes on startup

    Here's the deal.
    From one day onto the next, out of the blue, Firefox (version 18.0.1) refuses to start up.
    I get the crash reporter screen as soon as Firefox tries to start, stating that firefox has crashed.
    If I click on "Details" nothing happens.
    If I click on "Restart Firefox" I immidiately get the next Crash Reporter screen.
    No Windows updates were installed, and no Firefox updates either from what I can tell.
    I'm running Windows 7 Pro 64bit with SP1 btw...
    So I tried starting firefox in "Windows Compatability mode" using Windows XP SP3.
    Now Firefox starts, including all plugins, without any problems.
    I can also start firefox in "Safe mode" by holding down the SHIFT key when double-clikcing on the firefox icon.
    So while in safe mode, I typed about:crashes in the URL bar witch showed the following:
    Submitted Crash Reports
    <pre><nowiki>bp-26e20406-2344-4d8a-8573-1fdf12130130 30-1-2013 16:07
    bp-78a3f537-246c-4935-b640-463a42130130 30-1-2013 12:22
    bp-59fad0f4-2f6f-474f-9728-3c8222130130 30-1-2013 12:22
    bp-b7a55e47-00f5-4b3a-baff-5e6502130130 30-1-2013 12:19
    bp-22f0a628-9181-40b3-a6fd-29a3e2130130 30-1-2013 12:18
    161bf996-c6e4-4bb3-aae1-be96d5fbaff8 29-1-2013 19:45
    </nowiki></pre>
    (in the mean time, I have a whole lot more :( )
    So then (still in Firefox safe mode) I went into the Add-ons Manager and uninstalled all Extensions.
    Then I disabled all plugins (which btw are all up to date according to Firefox itself):
    Java Deployment Toolkit 7.0.110.21 10.11.2.21
    Java(TM) Paltform SE 7 U11 10.11.2.21
    Adobe Acrobat 11.0.1.36
    Shockwave Flash 11.5.205.146
    Silverlight Plug-In 5.1.10411.0
    VLC Web Plugin 2.0.2.0
    Wacom Tablet Plugin 2.1.0.2
    Then I closed Firefox, but when trying to start Firefox again in normal mode, it crashed again.
    I have also tried uninstalling Firefox completely, then running a registry cleaner to make sure everything was really gone.
    Then downloading and installed Firefox 18.0.1 again.
    But as soon as it started it crashed again.
    I again uninstalled Firefox, ran the reg-cleaner but this time I installed Firefox version 9 (which I still had on a backup drive), but this version too, crashes on startup.
    And I had the same with version 15 which I also still had on the backup drive.
    But whichever version I install, they all crash at startup unless I start them in compatibility mode or safe mode.
    I even uninstalling all the programs which had a plugin embeded in the browser, so there were no plugins left.
    And again, uninstalled Firefox and reinstaled it. But still Firefox crashes at startup.
    And finally I even updated my graphics drivers and followed this thread:
    https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#os=win7&browser=fx18
    Since I've done everything I can think off, I'm at a loss as to what the problem could be.
    So if anyone has any idea, please let me know.
    I hate to switch browsers, and I don't want to run things in "compatability mode" just to have it working, because it did work before.
    in the mean time, here are some more crash reports:
    bp-bf8fa5b0-a0a6-48ce-80b9-645792130130 30-1-2013 18:29
    bp-f18b9174-5307-41af-be74-aa9972130130 30-1-2013 18:29
    bp-ed27ee58-379f-4fa1-a824-6ce352130130 30-1-2013 18:16
    bp-f73252bd-c702-4907-8657-95cc02130130 30-1-2013 18:11
    bp-47789933-a64c-4f06-b9fd-282002130130 30-1-2013 18:09
    bp-266a8f07-21ed-4f5f-bb5a-ba2f32130130 30-1-2013 18:08
    bp-6c391ece-ae68-4935-b604-51ddb2130130 30-1-2013 18:08
    bp-b25c1252-34f7-4785-b5ae-a8a462130130 30-1-2013 18:06

    Just a small update...
    I tried running a portable version of Firefox which I had on my USB stick... same problem.
    The same goes for my TOR Browser (which uses Firefox too), it too crashes when the embedded Firefox is started.
    Both however, have always worked just fine on the same system and still work fine on any other system I have.
    ---edit---
    Well I finished uninstalling and removing everything Firefox related on my system (also ran the reg-cleaner again).
    I downloaded and reinstalled Firefox 18, but it still crashes.
    I ran it in safe mode, disabled the hardware acceleration, and ran it again in normal mode...
    guess what... it works again!
    The weird thing is, I already tried disabling the hardware acceleration but it didn't work.
    So why it works now? I haven't got a clue.
    The other weird thing is... why did this problem occur in the first place... There have been no changes to my system, no updates, nothing.
    Ah well, I guess I'll never know. But at least it's working again.
    Thanks for the help.

  • Firefox crashes at startup (no safe mode or profile manager; mal-ware free)

    Hello, I've been a loyal FF proponent for years. I'm running Windows 7 HP x64 with all the latest updates. The STRANGEST thing happened this week. I uninstalled my installation of firefox. I'm using a profile I've perpetuated for 3-4 years. I wanted to start clean and have a fresh slate.
    Well, now, whenever I try to install firefox (8, 9, or 10), after installation firefox will not start up. I click the icon, you can see it starting up, and then it disappears. No crash reporter, no crash reports in %appdata%. It won't start up in Safe Mode (-safe-mode, or -safemode, or -safe). None of this applies that I can tell: https://support.mozilla.org/en-US/kb/Fi ... t&r=0&as=s http://kb.mozillazine.org/Firefox_crashes I have tried all combinations of clean installing, rebooting, running from windows safe mode, scanning for viruses/malware (Windows MSE, MalwareBytes, SuperAntiSpyware), and deleting every bit of data left over in */appdata/ I can find for FireFox.
    I CAN get Firefox to start up with the "-profile manager" tag at the end (not -p OR -profilemanager, note the space...I believe this forces it to run that profile, even though it doesn't exist), however, it does not load up the Profile Manager, and when I try to visit a site, it crashes, and as far as I can tell, no crash reports are created. It does not create a profile or anything on my hard-drive. In fact, it doesn't look like it's getting far enough to recreate any of the directories I deleted before clean installing.
    It is interesting to note, FirefoxPortable runs just fine, I am even running my previous profile with a simple copy/paste of my old profile folder. It runs just fine, except I think it's marginally slower. I'm fairly adept at troubleshooting. I've scanned the web for hours looking for a solution that works. Perhaps I've some registry corruption, but I'm not THAT savvy or knowledgeable on where to look for corruption. If this is the case, CCleaner's reg-cleaner did not fix the problem.
    ANY ideas are welcome. I love using FF and my gamut of extensions., I would hate to have to set sail for Chrome.
    Thanks!
    P.S. I have a hunch this might be a Windows permissions issue...the problem with this hypothesis is that I'm running with UAC turned off completely. I've tried disabling firewalls & whatnot as well.

    The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.
    If you have one that does have data in it if you check the link then please post the crash ID of such a crash.
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
    Try a clean reinstall of Firefox and drag the current Firefox application to the trash.
    You can also try to do some maintenance.
    Try to repair the disk permissions:
    * http://thexlab.com/faqs/repairprocess.html
    You can do a check for corrupted and duplicate fonts and other font issues:
    *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
    *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

  • Firefox crashes upon open - won't send crash report; crash report info summarized below

    I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
    == Crash ID(s) ==
    not available

    Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
    <blockquote>removed personal email -MJB</blockquote>

  • Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

    Firefox crashes at startup after an upgrade to version 7.0.1
    It crashes on start-up even in safe mode.
    I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

    Your crashreport is<br>
    https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021<br>
    Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]<br>
    Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO<br>
    See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info<br>
    The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.<br>

  • Firefox crashes on startup and we've tried all your solutions but none work

    Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.
    here is the crash report information.

    Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.
    Here is the latest report ID from the computer.
    bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013
    Melanie

  • Firefox crashes before startup

    Firefox crashes before startup. I can't open it long enough to get to safe mode. I have uninstalled and reinstalled four times, three of which were after a reboot. I'm running Windows 7, 32 bit. Crash IDs:
    bp-e7279bca-af60-4511-97d8-8ac6e2141211
    bp-28c95e65-0481-4501-9b85-170152141211
    bp-98fab328-69b9-47cc-ac4c-afeb32141211
    bp-0447c2fc-f0df-4b6b-926f-f7ddb2141211
    bp-ca40873c-5060-4a7d-9398-6a56c2141211
    bp-1eef7770-e609-44fa-ad1d-5dae82141211
    bp-c9641eef-7652-4d17-a870-010b42141211
    bp-b05d1737-8c5b-435e-8e23-7a37e2141211
    bp-6e5c80eb-b737-40d2-922e-100622141211

    hello trempls, thanks for posting with your crash report ids! they show that these crashes are caused by malware (datamangr.dll) on the system, so please run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    [[Troubleshoot Firefox issues caused by malware]]

  • Working with my 2 FireWire HD i had a crash. the only way to start was a safe start. then id maged to start from a DVD and install a MAC OS 10.3 wich ran 4 some time then the same problem only safeMode. kernel panic inserted the tech tool DVD

    working with my 2 FireWire HD i had a crash. the only way to start was a safe start. then id maged to start from a DVD and install a MAC OS 10.3 wich ran 4 some time then the same problem only safeMode. kernel panic by inserting the tech tool DVD, wich produces the following highligted text:
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    0x003496EC 0x0034B59C 0x0034A6BC 0x000B1DD4
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    dependency: com.apple.iokit.I0FireWireFamily(3.4.7)00x270dd000
    Exception state (sv=0x26abd280)
    PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000;R1=0x00000000; XCP=0x00000000 (unknown)
    BSD process name corresponding to current thread: kernel_task
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    greetings from berlin

    Greetings,
    It appears to be a FW problem, possibly flaky case, or drive problem.
    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
    Reboot, test again.
    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
    Check the System Preferences>Other Row, for 3rd party Pref Panes.
    Also look in these if they exist, some are invisible...
    /private/var/run/StartupItems
    /Library/StartupItems
    /System/Library/StartupItems
    /System/Library/LaunchDaemons
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