Firefox crashes on startup

Here's the deal.
From one day onto the next, out of the blue, Firefox (version 18.0.1) refuses to start up.
I get the crash reporter screen as soon as Firefox tries to start, stating that firefox has crashed.
If I click on "Details" nothing happens.
If I click on "Restart Firefox" I immidiately get the next Crash Reporter screen.
No Windows updates were installed, and no Firefox updates either from what I can tell.
I'm running Windows 7 Pro 64bit with SP1 btw...
So I tried starting firefox in "Windows Compatability mode" using Windows XP SP3.
Now Firefox starts, including all plugins, without any problems.
I can also start firefox in "Safe mode" by holding down the SHIFT key when double-clikcing on the firefox icon.
So while in safe mode, I typed about:crashes in the URL bar witch showed the following:
Submitted Crash Reports
<pre><nowiki>bp-26e20406-2344-4d8a-8573-1fdf12130130 30-1-2013 16:07
bp-78a3f537-246c-4935-b640-463a42130130 30-1-2013 12:22
bp-59fad0f4-2f6f-474f-9728-3c8222130130 30-1-2013 12:22
bp-b7a55e47-00f5-4b3a-baff-5e6502130130 30-1-2013 12:19
bp-22f0a628-9181-40b3-a6fd-29a3e2130130 30-1-2013 12:18
161bf996-c6e4-4bb3-aae1-be96d5fbaff8 29-1-2013 19:45
</nowiki></pre>
(in the mean time, I have a whole lot more :( )
So then (still in Firefox safe mode) I went into the Add-ons Manager and uninstalled all Extensions.
Then I disabled all plugins (which btw are all up to date according to Firefox itself):
Java Deployment Toolkit 7.0.110.21 10.11.2.21
Java(TM) Paltform SE 7 U11 10.11.2.21
Adobe Acrobat 11.0.1.36
Shockwave Flash 11.5.205.146
Silverlight Plug-In 5.1.10411.0
VLC Web Plugin 2.0.2.0
Wacom Tablet Plugin 2.1.0.2
Then I closed Firefox, but when trying to start Firefox again in normal mode, it crashed again.
I have also tried uninstalling Firefox completely, then running a registry cleaner to make sure everything was really gone.
Then downloading and installed Firefox 18.0.1 again.
But as soon as it started it crashed again.
I again uninstalled Firefox, ran the reg-cleaner but this time I installed Firefox version 9 (which I still had on a backup drive), but this version too, crashes on startup.
And I had the same with version 15 which I also still had on the backup drive.
But whichever version I install, they all crash at startup unless I start them in compatibility mode or safe mode.
I even uninstalling all the programs which had a plugin embeded in the browser, so there were no plugins left.
And again, uninstalled Firefox and reinstaled it. But still Firefox crashes at startup.
And finally I even updated my graphics drivers and followed this thread:
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#os=win7&browser=fx18
Since I've done everything I can think off, I'm at a loss as to what the problem could be.
So if anyone has any idea, please let me know.
I hate to switch browsers, and I don't want to run things in "compatability mode" just to have it working, because it did work before.
in the mean time, here are some more crash reports:
bp-bf8fa5b0-a0a6-48ce-80b9-645792130130 30-1-2013 18:29
bp-f18b9174-5307-41af-be74-aa9972130130 30-1-2013 18:29
bp-ed27ee58-379f-4fa1-a824-6ce352130130 30-1-2013 18:16
bp-f73252bd-c702-4907-8657-95cc02130130 30-1-2013 18:11
bp-47789933-a64c-4f06-b9fd-282002130130 30-1-2013 18:09
bp-266a8f07-21ed-4f5f-bb5a-ba2f32130130 30-1-2013 18:08
bp-6c391ece-ae68-4935-b604-51ddb2130130 30-1-2013 18:08
bp-b25c1252-34f7-4785-b5ae-a8a462130130 30-1-2013 18:06

Just a small update...
I tried running a portable version of Firefox which I had on my USB stick... same problem.
The same goes for my TOR Browser (which uses Firefox too), it too crashes when the embedded Firefox is started.
Both however, have always worked just fine on the same system and still work fine on any other system I have.
---edit---
Well I finished uninstalling and removing everything Firefox related on my system (also ran the reg-cleaner again).
I downloaded and reinstalled Firefox 18, but it still crashes.
I ran it in safe mode, disabled the hardware acceleration, and ran it again in normal mode...
guess what... it works again!
The weird thing is, I already tried disabling the hardware acceleration but it didn't work.
So why it works now? I haven't got a clue.
The other weird thing is... why did this problem occur in the first place... There have been no changes to my system, no updates, nothing.
Ah well, I guess I'll never know. But at least it's working again.
Thanks for the help.

Similar Messages

  • Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

    Firefox crashes at startup after an upgrade to version 7.0.1
    It crashes on start-up even in safe mode.
    I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

    Your crashreport is<br>
    https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021<br>
    Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]<br>
    Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO<br>
    See related Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=680927 680927] for more info<br>
    The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.<br>

  • Firefox crashes before startup

    Firefox crashes before startup. I can't open it long enough to get to safe mode. I have uninstalled and reinstalled four times, three of which were after a reboot. I'm running Windows 7, 32 bit. Crash IDs:
    bp-e7279bca-af60-4511-97d8-8ac6e2141211
    bp-28c95e65-0481-4501-9b85-170152141211
    bp-98fab328-69b9-47cc-ac4c-afeb32141211
    bp-0447c2fc-f0df-4b6b-926f-f7ddb2141211
    bp-ca40873c-5060-4a7d-9398-6a56c2141211
    bp-1eef7770-e609-44fa-ad1d-5dae82141211
    bp-c9641eef-7652-4d17-a870-010b42141211
    bp-b05d1737-8c5b-435e-8e23-7a37e2141211
    bp-6e5c80eb-b737-40d2-922e-100622141211

    hello trempls, thanks for posting with your crash report ids! they show that these crashes are caused by malware (datamangr.dll) on the system, so please run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    [[Troubleshoot Firefox issues caused by malware]]

  • Firefox crashes on startup and we've tried all your solutions but none work

    Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.
    here is the crash report information.

    Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.
    Here is the latest report ID from the computer.
    bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013
    Melanie

  • Firefox crashes on startup. Won't start in FF safe, but will in windows safemode

    Firefox crashes on startup. Looked for malware but found none. Here are last reports:
    bp-46117be8-69be-42f0-b123-c3b622130201
    bp-7382ac7d-b8fb-4be9-a806-c06702130201
    bp-e34591af-4220-45ca-8ec0-c44682130131
    bp-4af89cb1-a5cd-4c72-a8e1-e1eb12130131
    bp-b264cf8b-4ddf-42a8-a6a0-85ba42130131

    hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

  • Firefox crashes at startup

    I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help:
    AdapterDeviceID: 0x0046
    AdapterDriverVersion: 8.15.10.2182
    AdapterSubsysID: 046c1028
    AdapterVendorID: 0x8086
    AvailablePageFile: 3029721088
    AvailablePhysicalMemory: 991698944
    AvailableVirtualMemory: 3975876608
    BlockedDllList:
    BreakpadReserveAddress: 54788096
    BreakpadReserveSize: 67108864
    BuildID: 20150402191859
    CrashTime: 1428581380
    Email: [email protected]
    GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0
    InstallTime: 1428405223
    Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182
    Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP-
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 10162
    StartupTime: 1428581378
    SystemMemoryUsePercentage: 67
    Throttleable: 1
    TotalPageFile: 6013353984
    TotalPhysicalMemory: 3007627264
    TotalVirtualMemory: 4294836224
    URL:
    User32BeforeBlocklist: 1
    Vendor: Mozilla
    Version: 37.0.1
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 :
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP TCPv6 Service Provider : 2 : 1 :
    RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP UDPv6 Service Provider : 2 : 2 :
    RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    This report also contains technical information about the state of the application when it crashed.

    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
    ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
    (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
    ;[[Image:aboutcrashesFx29|width=500]]
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • Firefox crashes at startup or shortly after

    Hi
    Whenever I open Firefox 31 (on mavericks) it crashes at startup or after browsing a minute or two. Already tried:
    - disabled HW acceleration
    - disabled add-ons
    - re-installed ff
    - deleted profile
    problem still exists. I get the following error message:
    AdapterDeviceID: 0x6741
    AdapterVendorID: 0x1002
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0
    BuildID: 20140716183446
    CrashTime: 1408087029
    EMCheckCompatibility: true
    EventLoopNestingLevel: 1
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1408083991
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 217
    StartupTime: 1408086927
    Theme: classic/1.0
    Throttleable: 1
    Vendor: Mozilla
    Version: 31.0
    useragent_locale: de
    can anyone help? thanks

    Hi Cominottom,
    Thank you for your question, this is a response to the "escalate" tag. I understand that Firefox crashes on a specific website and that you have removed java, disabled hardware acceleration, have tried a new profile and disabled extensions and removed faulty RAM.
    The only hint is the signature, and the line it breaks in is when the page is getting the boolean info of the SVG. However there are no svg elements on the page. However the page does require javascript. I am wondering if it has to do with the graphic drivers, since there was an update to your hardware. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    Just an observation:
    The previous config for the Raedon was:
    layers.acceleration.force-enabled = true
    gfx.direct2d.force-enabled = true
    where currently you have :
    gfx.blacklist.direct2d: 3
    gfx.blacklist.layers.direct3d9: 3
    layers.acceleration.disabled: True
    Can you try to create a new profile for the new hardware set up to see if there is an improvement? [[Use the Profile Manager to create and remove Firefox profiles]]
    Looking forward to your reply!

  • Firefox crashes on startup - will not open at all

    I cannot open firefox at all; it crashes on startup. I have tried opening it holding shift, to attempt opening in safe mode.
    I cannot update firefox because I cannot open it.

    @embacy -> Do you have any single-sign on (SSO) extensions installed? Do you have Roboform installed?

  • Firefox crashes during startup

    Hi,
    My Firefox (v18.0b7 version) needed for specific web application accesses) suddenly crashes during startup.
    I've tried remove/install again, same behaviour. creating new profile changes nothing.
    Crash id : bp-880858a9-1110-4907-939b-a33e22141114
    Could you help?
    Thanks,
    Thomas

    OK, apparently something has been broken with my Software Center. Version 28.0 is pretty old, after all.
    So I just launched Update Manager and updated everything to 14.04.1.
    Now Firefox runs and displays 32.0 in its "About" dialog.

  • Firefox crashes on startup with one user but not another user on same computer

    Firefox Crashes immediately upon start up.
    UniBlue Registry Booster scan and repair did not correct problem.

    Hi jkharter,
    The different users will have different profiles, and probably different add-ons. One of you is using Roboform and not updated it. Try updating roboform.
    Please post back with how you get on, and whilst logged in mark the thread as solved, if applicable. (That helps others find it, note breakpad only searches sumo for solved threads)
    Crash Info
    *Crash ID report [https://crash-stats.mozilla.com/report/index/5d552f92-8b0d-4420-974c-880802111119 5d552f92-8b0d-4420-974c-880802111119]
    * Signature : DbgBreakPoint
    * related bug : Bug 691271 - Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

  • Firefox crashing on startup every time.

    I reinstalled it and it still keeps crashing.

    Try and update Firefox. If you can't (Sounds like it) check this out >>> [[Firefox crashes|Crashes]] Try updating Windows Vista using Windows Update.

  • Firefox crashes on startup, even with a fresh profile

    Crash ID: bp-6e18ab4d-b1a3-4292-b72a-f841d2141223

    In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
    have '''BP''' in front of the numbers, click it and select '''Submit'''.
    Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
    '''copy''' them. Now go to the reply box below and '''paste''' them in.
    If you can't get Firefox to open, you will have to do this the hard way.
    Open the file browser / explorer on your computer. Enter this;
    '''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted'''
    Copy the last '''5-7 Recent File Names''' in
    the folder, including the date and time created.
    Post all the information in the reply box below.
    '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
    While you are in safe mode;
    Type '''about:preferences#advanced'''<Enter> in the address bar.
    Under '''Advanced,''' Select '''General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites. Are there any problems?
    Type '''about:support''' in the address bar and press '''Enter.'''
    Under the main banner, press the button; '''Copy Text To Clipboard.'''.
    Then in the reply box at the bottom of this page,
    do a right click in the box and select '''Paste.'''
    This will show us your system details.
    '''No Personal Information Is Collected.'''

  • Firefox crashing on startup

    When I start Firefox, it immediately crashes. It also crashes when I start Firefox in safe mode.
    I did uninstall Firefox delete the program files folder, then reinstall. When I did this Firefox worked, but it was very laggy and withing 10 minutes of me using it it crashed, and is now again crashing every time I open it.
    I updated many of my plugins and I updated my video drivers but that hasn't helped.
    Here are 5 crash IDs:
    bp-5dd85e50-895e-49fb-ad42-8e07d2130707
    bp-38aec1f6-f3d0-40ef-af5c-760b82130708
    bp-a93d57e1-5186-4b89-b98d-20a292130708
    bp-aff2d94b-c4fc-46bb-bf92-5a3732130708
    bp-b96835b7-21ac-4f60-bd47-ea60e2130708

    I can't click on the orange Firefox button because Firefox crashes as soon as it loads. Is there any other way to do this?

  • Firefox crashes on startup every time!

    After the latest update (12, I think? I can't open it long enough to check version) every time I open firefox, it crashes immediately. I have tried starting it in safe mode to no avail. Please help!

    Try and update Firefox. If you can't (Sounds like it) check this out >>> [[Firefox crashes|Crashes]] Try updating Windows Vista using Windows Update.

  • Firefox crashes at startup, can't open in safe mode either

    Problem started yesterday, can't open firefox at all.

    We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Maybe you are looking for