Firefox crashes PC when viewing online videos

Whenever viewing any video on any website my PC crashes and I need to hard reboot the PC to restore.

I uninstalled Flash 11.3 and reverted back to 10.3. Adobe needs to fix this issue with Flash immediately.

Similar Messages

  • Mac/Browser crashes when viewing online videos (any browser)

    Hi,
    I've had this problem for a little while, and I'm not sure what exactly it is. Sometimes when I view a video online, whether it's Flash or Silverlight, Hulu or Netflix, the video will crash. Sometimes it's just the video, other times it's the browser, and other time it's my Mac. I've tried this on Chrome, Firefox and Safari, and it happens on all three. I thought it might be a video card issue, but I can play that are on a drive fine, and it doesn't happen when I'm editing video with Adobe Premiere.
    Any suggestions?
    Stats:
    Mac OS X Version 10.7.5
    Processor 2.7 GHz Intel Core i5
    Memory: 12 GB 1333 MHz DDR3
    Graphics  AMD Radeon HD 6770M 512 MB
    Latest installs of Flash and Silverlight.
    Thanks in advance,
    Dave

    Here's the latest crash report (for the OS):
    Interval Since Last Panic Report:  228054 sec
    Panics Since Last Report:          5
    Anonymous UUID:                    404726B8-47E4-4001-86A2-5BEA25E95921
    Tue Nov 19 08:08:33 2013
    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81610fd8, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000004, CR3: 0x000000003c65703a, CR4: 0x00000000000606e0
    RAX: 0x000000000000004b, RBX: 0xffffff8139edc000, RCX: 0xffffff7f8175bf80, RDX: 0x0000000000000000
    RSP: 0xffffff816179b310, RBP: 0xffffff816179b810, RSI: 0xffffff8029ba0200, RDI: 0xffffff8139edc000
    R8:  0xffffff7f8166088e, R9:  0x0000000000000000, R10: 0x000000000000a10c, R11: 0x0000000000000002
    R12: 0xffffff817c407cce, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff8029ba0200
    RFL: 0x0000000000010202, RIP: 0xffffff7f81610fd8, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000000000000004, Error code: 0x0000000000000000, Faulting CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff816179afc0 : 0xffffff8000220792
    0xffffff816179b040 : 0xffffff80002c4794
    0xffffff816179b1f0 : 0xffffff80002da55d
    0xffffff816179b210 : 0xffffff7f81610fd8
    0xffffff816179b810 : 0xffffff7f816171d7
    0xffffff816179b8e0 : 0xffffff7f815efebc
    0xffffff816179b910 : 0xffffff7f816255f6
    0xffffff816179b960 : 0xffffff7f8163d760
    0xffffff816179b9b0 : 0xffffff7f8163acc4
    0xffffff816179ba00 : 0xffffff7f815f6e5b
    0xffffff816179ba40 : 0xffffff7f8163f063
    0xffffff816179ba90 : 0xffffff7f815fa42a
    0xffffff816179bb60 : 0xffffff7f815f74e0
    0xffffff816179bbc0 : 0xffffff8000655f3e
    0xffffff816179bbe0 : 0xffffff800065681a
    0xffffff816179bc40 : 0xffffff8000656fbb
    0xffffff816179bd80 : 0xffffff80002a3f08
    0xffffff816179be80 : 0xffffff8000223096
    0xffffff816179beb0 : 0xffffff80002148a9
    0xffffff816179bf10 : 0xffffff800021bbd8
    0xffffff816179bf70 : 0xffffff80002aef10
    0xffffff816179bfb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.ATIRadeonX3000(7.3.2)[01445B93-748D-35B2-A26C-89053B97AA01]@0xffffff7 f815ee000->0xffffff7f81906fff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80ca9000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c70000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 32375893564129
    last loaded kext at 44492950454: com.apple.driver.AppleBluetoothHIDKeyboard    160.7 (addr 0xffffff7f81d1e000, size 20480)
    last unloaded kext at 142499927862: com.apple.driver.AppleUSBUHCI    5.1.0 (addr 0xffffff7f80a61000, size 65536)
    loaded kexts:
    com.avast.AvastFileShield    2.0.0
    com.avast.PacketForwarder    1.3
    com.paceap.kext.pacesupport.snowleopard    5.8
    com.apple.driver.AppleBluetoothMultitouch    70.12
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AGPM    100.12.75
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AppleHDA    2.2.5a5
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleMikeyDriver    2.2.5a5
    com.apple.kext.ATIFramebuffer    7.3.2
    com.apple.driver.AppleIntelHD3000Graphics    7.3.2
    com.apple.filesystems.autofs    3.0
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.driver.AppleSMCPDRC    5.0.0d8
    com.apple.iokit.IOBluetoothSerialManager    4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.2.3
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.ApplePolicyControl    3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d8
    com.apple.driver.AppleBacklight    170.2.2
    com.apple.ATIRadeonX3000    7.3.2
    com.apple.driver.AppleLPC    1.6.0
    com.apple.driver.AppleMCCSControl    1.0.33
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.8f17
    com.apple.iokit.SCSITaskUserClient    3.2.1
    com.apple.driver.AppleUSBCardReader    3.0.6
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.driver.AppleIRController    312
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.1.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.driver.AppleUSBHub    5.1.0
    com.apple.driver.AppleFWOHCI    4.9.0
    com.apple.driver.AirPort.Atheros40    505.67.1
    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
    com.apple.driver.AppleEFINVRAM    1.6.1
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleUSBEHCI    5.1.0
    com.apple.driver.AppleAHCIPort    2.3.1
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.7
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.4
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard    160.7
    com.apple.driver.AppleHIDKeyboard    160.7
    com.apple.driver.AppleMultitouchDriver    231.4
    com.apple.driver.IOBluetoothHIDDriver    4.0.8f17
    com.apple.driver.DspFuncLib    2.2.5a5
    com.apple.driver.AppleIntelSNBGraphicsFB    7.3.2
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOSurface    80.0.2
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOAudioFamily    1.8.6fc18
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.iokit.IOFireWireIP    2.2.5
    com.apple.driver.AppleGraphicsControl    3.1.33
    com.apple.driver.IOPlatformPluginLegacy    5.0.0d8
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.iokit.IONDRVSupport    2.3.4
    com.apple.driver.IOPlatformPluginFamily    5.1.1d6
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.driver.AppleThunderboltEDMSink    1.1.8
    com.apple.driver.AppleThunderboltEDMSource    1.1.8
    com.apple.kext.ATI6000Controller    7.3.2
    com.apple.kext.ATISupport    7.3.2
    com.apple.driver.AppleSMC    3.1.3d10
    com.apple.driver.AppleHDAController    2.2.5a5
    com.apple.iokit.IOGraphicsFamily    2.3.4
    com.apple.iokit.IOHDAFamily    2.2.5a5
    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.5
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.8f17
    com.apple.iokit.IOBluetoothFamily    4.0.8f17
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.1
    com.apple.iokit.IOUSBMassStorageClass    3.0.3
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
    com.apple.iokit.IOUSBHIDDriver    5.0.0
    com.apple.driver.AppleUSBMergeNub    5.1.0
    com.apple.driver.AppleUSBComposite    5.0.0
    com.apple.driver.AppleThunderboltNHI    1.6.0
    com.apple.iokit.IOThunderboltFamily    2.0.3
    com.apple.iokit.IOUSBUserClient    5.0.0
    com.apple.iokit.IOFireWireFamily    4.4.8
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOUSBFamily    5.1.0
    com.apple.driver.AppleEFIRuntime    1.6.1
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.11
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    331.7
    com.apple.iokit.IOStorageFamily    1.7.2
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.7
    com.apple.iokit.IOACPIFamily    1.4
    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 12 GB, SMC 1.72f5
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

  • When viewing online videos (news, sports etc) the audio is totally out of sync.

    I use three emails (gmail, comcast and juno) and when I click on anything that has a video, the audio is out of sync with the video. I originally thought it was only Comcast.net news but their techs have not been able to improve matters. So I ran tests on the others and found they had similar problems. Cursory checks of my PC, Acer HD monitor and my two small speakers didn't reveal anything. That doesn't leave much other than Fire Fox.

    If this were a project that I was involved in, I would recapture the media at the correct frame rate and rebuild the sequences correctly.
    Moving from production, to post production, to delivery is a series of steps, and the success of any particular step is based on having all the preceding steps done correctly.
    Shortcuts and workarounds tend to create awkward and difficult problems, that often only surface late in the process.
    MtD

  • [SOLVED] Error occur when viewing youtube videos firefox 14.0.1

    '''''PROBLEM SOLVED!'''''
    Error occur when viewing youtube videos firefox 14.0.1, any solution? tired of reading/finding exact solution.
    This is annoying me.
    Application Basics
    Name
    Firefox
    Version
    14.0.1
    User Agent
    Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
    Profile Folder
    Show Folder
    Enabled Plugins
    about:plugins
    Build Configuration
    about:buildconfig
    Crash Reports
    about:crashes
    Memory Use
    about:memory
    Extensions
    Name
    Version
    Enabled
    ID
    RealPlayer Browser Record Plugin
    15.0.4
    false
    {97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
    Important Modified Preferences
    Name
    Value
    browser.cache.disk.capacity
    1048576
    browser.cache.disk.smart_size.first_run
    false
    browser.cache.disk.smart_size_cached_value
    911360
    browser.places.smartBookmarksVersion
    4
    browser.startup.homepage_override.buildID
    20120713134347
    browser.startup.homepage_override.mstone
    14.0.1
    extensions.lastAppVersion
    14.0.1
    network.cookie.prefsMigrated
    true
    places.history.expiration.transient_current_max_pages
    46736
    privacy.sanitize.migrateFx3Prefs
    true
    Graphics
    Adapter Description
    Intel(R) HD Graphics
    Vendor ID
    0x8086
    Device ID
    0x0046
    Adapter RAM
    Unknown
    Adapter Drivers
    igdumdx32 igd10umd32
    Driver Version
    8.15.10.2119
    Driver Date
    4-21-2010
    Direct2D Enabled
    Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
    DirectWrite Enabled
    false (6.1.7600.16699)
    ClearType Parameters
    ClearType parameters not found
    WebGL Renderer
    Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
    GPU Accelerated Windows
    0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
    JavaScript
    Incremental GC
    1
    Library Versions
    Expected minimum version
    Version in use
    NSPR
    4.9
    4.9
    NSS
    3.13.5.0 Basic ECC
    3.13.5.0 Basic ECC
    NSS Util
    3.13.5.0
    3.13.5.0
    NSS SSL
    3.13.5.0 Basic ECC
    3.13.5.0 Basic ECC
    NSS S/MIME
    3.13.5.0 Basic ECC
    3.13.5.0 Basic ECC

    Do you have all pop-up blockers disabled?
    FYI: Please lose all the formatting in your posts.Simply makes it very difficult to follow.

  • Firefox crashes and when attempting to launch after the crash it won't and throw and error msg that js.3250 can't be found- but same file is in Mozilla directory. I must then download new 3.6.8 and lose all tabs.

    # Question
    Firefox crashes and when attempting to launch after the crash it won't launch; throwing an error msg that " js.3250 can't be found" - but same file is in Mozilla directory.
    I must then download new 3.6.8 and lose all tabs and history.

    I have a similar problem. Recently my FF8 has been crashing a lot. It regularly locks up an entire core of my PC and often just shuts down. It has just done it a moment ago and when it started back up it did the whole "this is embarrassing" thing and asked me if I wanted to reload my tabs. I deselected the one that I was trying to view as I suspected that it may have been the cause (unlikely; it was node4.co.uk) but anyway, let's skip it just in case. Click on the button to restore and up pops my homepage only. So all of my other tabs, which I was using for work incidentally, are gone.
    This is not the first time this has happened on FF8. It happened a lot recently on FF6 I think it was (so hard to keep track now, Mozilla) and I switched to Chrome as a result, but it turns out that it crashes even more than FF6 did. FF7 was a vast improvement but FF8 is so unstable/unpredictable for me at the moment that I think I'd rather use IE9 than this. It's driving me mental, clearly! I wish I could kill the process manually and have it retry restoring tabs. Hey, there's an idea Mozilla; give us a menu item that allows us to restore the session to how it started to try again or at the very least get a list of the pages we were looking at. They don't show up in Recently Closed Windows and the Restore Previous Session is greyed out too. Gah! Help!

  • I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download. Is there a way to save my tabs ?

    I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download something and it will discard all my tabs. This is incredibly annoying, is there a way to save my tabs ? or get them back when there is no "restore session" button ?

    In Firefox Options / Privacy be sure "Remember download history" is checked. To see all of the options on that panel, "Firefox will" must be set to "Use custom settings for history".
    To find your OS information, on your Windows desktop, right-click the My Computer icon, choose Properties, under System on that small window is info about your OS.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

  • I just downloaded the new Firefox 4, rebooted, and viewed you videos re the new look and new features. Problem is, my toolbars look no different than before. The new icons you talk about do not appear on my screen. Please advise. Thank you.

    I just downloaded the new Firefox 4, rebooted, and viewed your videos re the new look and new features. Problem is, my toolbars look no different than before. The new icons you talk about do not appear on my screen. Please advise. Thank you.

    The Firefox icon is the default feature for Windows Vista and 7 only, it does not apply to Windows XP users.
    To have the Firefox icon instead of the Menu Bar:
    View > Toolbars and UNCHECK the Menu Bar.
    After that, click on the Firefox icon and you'll have the Menu Bar appear again.
    http://support.mozilla.com/en-US/kb/Menu%20bar%20is%20missing

  • Firefox crashes - even when not using the computer

    Firefox crashes - even when not using the computer
    Sometimes I can walk away from the computer and only have one tab open (e.g. Facebook) and when I come back to the computer a few hours later, Firefox has crashed for no reason.

    Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
    Did you recently submitted other crash reports that were submitted and show a crashing thread?
    See:
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.org/kb/Firefox+crashes
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do not click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Create a new profile as a test to check if your current profile is causing the problems.
    See "Creating a profile":
    *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • The first time I try to load video on BBC website, firefox crashes. When I restart it, the video loads. This happens EVERY TIME I start a new internet session. WHY?

    I am using a mac, and every time I turn it on, load the BBC website on firefox and then try to load a video there, firefox crashes. I select restart from the two options provided, and when it reloads the BBC page, I can watch that video and any other on the site without problems. Then, if I shut the mac down and turn it on again, the problem once again occurs. Is this just a bug in firefox?

    Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
    Download a fresh Firefox copy and save the file to the desktop.
    *Firefox 20.0.x: http://www.mozilla.org/en-US/firefox/all.html
    Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
    *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    *(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
    *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    *http://kb.mozillazine.org/Uninstalling_Firefox
    Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
    If you keep having problems then also create a new profile.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

  • Flash Player crashes when watching online video on Win 7

    Hi.
    I have just built a new machine and it's got a pretty good spec but I've been having this problem since I installed windows 7.
    I have tried 64-bit first and then 32-bit version but still had the same problem.
    I can be watchingonline content such as a programme on BBC iplayer or 4OD ( or any other site you'd care to mention) and at some point the whole screen freezes and i'm left with no choice but to press the reset button.
    I'm fairly confident that i've narrowed this problem down to flash player (but not 100% sure).
    This will occur several time per day & is driving me nuts. Everything else about the machine works great but online videos are a nightmare.
    Any suggestions anyone?
    Your help will be much appreciated.
    P.S.
    Yes I do have the latest version flash player.

    Hi.
    No, nothing works.
    Just went in to event viewer and it's saying something about an atikmdag error.
    Been googling and this seems to be linked to ati video cards.
    also stuff about Kernel 41 error but from what i can figure out.. this is a very generalised error.
    Maybe it's not flash? But why does it only happen during streaming?
    Getting wound up with this.
    Want to buy a new videocard to see if that would work but i can't afford to waste the money if its not the problem.
    Why didn't i just buy a basic Dell?

  • Firefox crashed randomly when loading a youtube video, and after restarting firefox no flash programs would work on the browser

    I was watching a youtube video.
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