Firefox crashes reatedly, up to 8 times a day

Crashes in safemode, crashes on a new user profile. Drivers up to date, clean system. HW acceleration disabled. It was fine until the upgrade to 29.0, running 31.0 now and it's still happening.
It's always the same reason.
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x3c
https://crash-stats.mozilla.com/report/index/faccba9a-e27a-490d-aa12-529352140724
Thanks

Hi cheesso,
Sorry you are having problems. Obviously Firefox is not much good crashing like that all the time. Not sure if i can help but I will at least make a start with trying.
* Do you notice any particular pattern ? <br /> Are you for instance seeeing crashes on a particular website or activity ?
*Are you able to let us have two or three crash IDs from when you crash whilst in Firefox's safe mode and with all plugins disabled please ?
We just need the ID including the leading '''bp-'''
*e.g. <nowiki>bp-faccba9a-e27a-490d-aa12-529352140724</nowiki>
* AFTER the post is previewed and posted the forum software converts it to a pair of links bp-faccba9a-e27a-490d-aa12-529352140724
If you need a temporary method of using Firefox with Verizon until this issue is resolved then; as a Windows user; consider installing and using as an additional browser the unofficial, third party build, of Firefox ESR portable
* http://portableapps.com/apps/internet/firefox-portable-esr <br /> You may wish to retain the installer for that in case this problem persists for a while. <br /> That may be installed without affecting your current Firefox install and should be safe and secure.
* '''Are you able to confirm that installs & runs without any issues or crashes ?'''

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                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f951 1f000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f9510b000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f95075000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f950c8000
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    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
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    last unloaded kext at 321153673424: com.apple.filesystems.msdosfs    1.8.1 (addr 0xffffff7f96cbc000, size 57344)
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    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager    4.1.7f2
    com.apple.filesystems.ntfs    3.10
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AudioAUUC    1.60
    com.apple.driver.AGPM    100.13.12
    com.apple.driver.AppleHDA    2.4.7fc4
    com.apple.driver.AppleMikeyHIDDriver    124
    com.apple.GeForce    8.1.6
    com.apple.driver.AppleSMCLMU    2.0.3d0
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.ApplePolicyControl    3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
    com.apple.driver.AppleBacklight    170.3.5
    com.apple.driver.AppleUpstreamUserClient    3.5.12
    com.apple.driver.AppleMCCSControl    1.1.11
    com.apple.driver.AppleMikeyDriver    2.4.7fc4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.1.7f4
    com.apple.driver.AppleSMBusPCI    1.0.11d1
    com.apple.driver.AppleLPC    1.6.3
    com.apple.driver.SMCMotionSensor    3.0.3d1
    com.apple.driver.AppleUSBTCButtons    237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    34
    com.apple.driver.AppleUSBTCKeyboard    237.1
    com.apple.driver.AppleIRController    320.15
    com.apple.driver.AppleUSBCardReader    3.3.1
    com.apple.iokit.SCSITaskUserClient    3.5.6
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.3.5
    com.apple.driver.AirPort.Brcm4331    615.20.17
    com.apple.driver.AppleFWOHCI    4.9.9
    com.apple.nvenet    2.0.19
    com.apple.driver.AppleUSBHub    635.4.0
    com.apple.driver.AppleAHCIPort    2.6.6
    com.apple.driver.AppleUSBEHCI    621.4.6
    com.apple.driver.AppleUSBOHCI    621.4.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleACPIButtons    1.8
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.8
    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    214.0.0
    com.apple.nke.applicationfirewall    4.0.39
    com.apple.security.quarantine    2.1
    com.apple.driver.AppleIntelCPUPowerManagement    214.0.0
    com.apple.iokit.IOSerialFamily    10.0.6
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    2.4.7fc4
    com.apple.iokit.IOAudioFamily    1.9.2fc7
    com.apple.kext.OSvKernDSPLib    1.12
    com.apple.nvidia.nv50hal    8.1.6
    com.apple.driver.AppleHDAController    2.4.7fc4
    com.apple.iokit.IOHDAFamily    2.4.7fc4
    com.apple.iokit.IOSurface    86.0.4
    com.apple.iokit.IOBluetoothFamily    4.1.7f2
    com.apple.driver.IOPlatformPluginLegacy    1.0.0
    com.apple.driver.AppleGraphicsControl    3.4.5
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.NVDAResman    8.1.6
    com.apple.iokit.IOFireWireIP    2.2.5
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.1.7f2
    com.apple.driver.AppleSMBusController    1.0.11d1
    com.apple.driver.IOPlatformPluginFamily    5.4.1d13
    com.apple.iokit.IONDRVSupport    2.3.7
    com.apple.iokit.IOGraphicsFamily    2.3.7
    com.apple.driver.AppleSMC    3.1.5d4
    com.apple.driver.AppleUSBMultitouch    237.3
    com.apple.iokit.IOUSBHIDDriver    623.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.6
    com.apple.iokit.IOUSBMassStorageClass    3.5.2
    com.apple.driver.AppleUSBMergeNub    621.4.6
    com.apple.driver.AppleUSBComposite    621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.6
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOAHCISerialATAPI    2.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.6
    com.apple.iokit.IO80211Family    530.5
    com.apple.iokit.IOFireWireFamily    4.5.5
    com.apple.iokit.IONetworkingFamily    3.0
    com.apple.driver.NVSMU    2.2.9
    com.apple.iokit.IOUSBUserClient    630.4.4
    com.apple.iokit.IOAHCIFamily    2.5.1
    com.apple.iokit.IOUSBFamily    635.4.0
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    1.8.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    220.3
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    345
    com.apple.iokit.IOStorageFamily    1.8
    com.apple.driver.AppleKeyStore    28.21
    com.apple.driver.AppleACPIPlatform    1.8
    com.apple.iokit.IOPCIFamily    2.8
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0

    and system.log:
    Mar  6 23:16:21 localhost bootlog[0]: BOOT_TIME 1394118981 0
    Mar  6 23:16:35 localhost kernel[0]: Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Mar  6 23:16:35 localhost kernel[0]: vm_page_bootstrap: 1889102 free pages and 126130 wired pages
    Mar  6 23:16:35 localhost kernel[0]: kext submap [0xffffff7f80742000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff8000742000]
    Mar  6 23:16:35 localhost kernel[0]: zone leak detection enabled
    Mar  6 23:16:35 localhost kernel[0]: standard timeslicing quantum is 10000 us
    Mar  6 23:16:35 localhost kernel[0]: standard background quantum is 2500 us
    Mar  6 23:16:35 localhost kernel[0]: mig_table_max_displ = 74
    Mar  6 23:16:35 localhost kernel[0]: corecrypto kext started!
    Mar  6 23:16:35 localhost kernel[0]: Running kernel space in FIPS MODE
    Mar  6 23:16:35 localhost kernel[0]: Plist hmac value is    735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
    Mar  6 23:16:35 localhost kernel[0]: Computed hmac value is 735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS integrity POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS AES CBC POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS TDES CBC POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS SHA POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS HMAC POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS ECDSA POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS DRBG POST test passed!
    Mar  6 23:16:35 localhost kernel[0]: corecrypto.kext FIPS POST passed!
    Mar  6 23:16:35 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
    Mar  6 23:16:35 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
    Mar  6 23:16:35 localhost kernel[0]: calling mpo_policy_init for TMSafetyNet
    Mar  6 23:16:35 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
    Mar  6 23:16:35 localhost kernel[0]: calling mpo_policy_init for Sandbox
    Mar  6 23:16:35 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
    Mar  6 23:16:35 localhost kernel[0]: calling mpo_policy_init for Quarantine
    Mar  6 23:16:35 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
    Mar  6 23:16:35 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
    Mar  6 23:16:35 localhost kernel[0]: The Regents of the University of California. All rights reserved.
    Mar  6 23:16:35 localhost kernel[0]: MAC Framework successfully initialized
    Mar  6 23:16:35 localhost kernel[0]: using 16384 buffer headers and 10240 cluster IO buffer headers
    Mar  6 23:16:35 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
    Mar  6 23:16:35 localhost kernel[0]: ACPI: sleep states S3 S4 S5
    Mar  6 23:16:35 localhost kernel[0]: pci build Aug 29 2013 20:19:31, flags 0x23008, pfm64 (36 cpu) 0xf80000000, 0x80000000
    Mar  6 23:16:35 localhost kernel[0]: AppleIntelCPUPowerManagement: (built 16:43:02 Jul 29 2013) initialization complete
    Mar  6 23:16:35 localhost kernel[0]: [ PCI configuration begin ]
    Mar  6 23:16:35 localhost kernel[0]: console relocated to 0xf80010000
    Mar  6 23:16:35 localhost kernel[0]: [ PCI configuration end, bridges 5, devices 18 ]
    Mar  6 23:16:35 localhost kernel[0]: NVEthernet::start - Built May  1 2013 18:03:58
    Mar  6 23:16:35 localhost kernel[0]: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 0026b0fffee1c4ca; max speed s800.
    Mar  6 23:16:35 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833, 2
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    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: Created shield window 0x6 for display 0x003f003d
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: Display 0x04272780: GL mask 0x1; bounds (0, 0)[1280 x 800], 27 modes available
        Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9c9e, S/N 0, Unit 0, Rotation 0
        UUID 0x0000061000009c9e0000000004272780
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: Display 0x003f003d: GL mask 0x2; bounds (2304, 0)[1 x 1], 1 modes available
        off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
        UUID 0xffffffffffffffffffffffff003f003d
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: CGXPerformInitialDisplayConfiguration
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]:   Display 0x04272780: MappedDisplay Unit 0; Vendor 0x610 Model 0x9c9e S/N 0 Dimensions 11.26 x 7.05; online enabled built-in, Bounds (0,0)[1280 x 800], Rotation 0, Resolution 1
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]:   Display 0x003f003d: MappedDisplay Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2304,0)[1 x 1], Rotation 0, Resolution 1
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: GLCompositor: GL renderer id 0x0102260e, GL mask 0x00000003, accelerator 0x00003c8b, unit 0, caps QEX|QGL|MIPMAP, vram 256 MB
    Mar  6 23:16:41 Mos-MacBook-Pro.local WindowServer[83]: GLCompositor: GL renderer id 0x0102260e, GL mask 0x00000003, texture units 8, texture max 8192, viewport max {8192, 8192}, extensions FPRG|NPOT|GLSL|FLOAT
    Mar  6 23:16:42 Mos-MacBook-Pro.local hidd[56]: void __IOHIDLoadBundles(): Loaded 0 HID plugins
    Mar  6 23:16:42 Mos-MacBook-Pro.local WindowServer[83]: Unable to open IOHIDSystem (e00002bd)
    Mar  6 23:16:42 Mos-MacBook-Pro kernel[0]: virtual bool IOHIDEventSystemUserClient::initWithTask(task_t, void *, UInt32): Client task not privileged to open IOHIDSystem for mapping memory (e00002c1)
    Mar  6 23:16:43 Mos-MacBook-Pro.local WindowServer[83]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Mar  6 23:16:43 Mos-MacBook-Pro.local com.apple.SecurityServer[15]: Entering service
    Mar  6 23:16:43 Mos-MacBook-Pro.local systemkeychain[80]: done file: /var/run/systemkeychaincheck.done
    Mar  6 23:16:43 Mos-MacBook-Pro.local mDNSResponder[49]: D2D_IPC: Loaded
    Mar  6 23:16:43 Mos-MacBook-Pro.local mDNSResponder[49]: D2DInitialize succeeded
    Mar  6 23:16:43 Mos-MacBook-Pro.local configd[18]: network changed: DNS*
    Mar  6 23:16:44 Mos-MacBook-Pro.local loginwindow[52]: Login Window Application Started
    Mar  6 23:16:44 Mos-MacBook-Pro.local awacsd[66]: Starting awacsd connectivity-78.3 (Apr 25 2013 19:22:44)
    Mar  6 23:16:44 Mos-MacBook-Pro.local awacsd[66]: InnerStore CopyAllZones: no info in Dynamic Store
    Mar  6 23:16:44 Mos-MacBook-Pro.local loginwindow[52]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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