Firefox crashes repeatedly when I bid on Ebay

1) Firefox crashes repeatedly every time I make a Bid on Ebay
2) Each time it crashes there is a crash report generated to Mozilla
3) Mozilla takes forever to load up as compared to Microsoft Explorer

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes
* https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.org/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Similar Messages

Firefox crashes repeatedly when I upload pictures.

For a while this was not a problem, but now if i upload large numbers of individual pictures it begins to repeatedly crash everytime i attempt an upload. it then gets into a cycle, which will even continue to the next day. The program i am using is j-shop. i has worked with images before, and gogle chrome seems happy. he images are not large.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes
* https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.org/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Firefox crashes repeatedly. please helpe

Firefox crashes repeatedly
Crash ID: bp-0d558271-ea4d-42ca-b561-528c02131003

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Please report back soon.

I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download. Is there a way to save my tabs ?

I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download something and it will discard all my tabs. This is incredibly annoying, is there a way to save my tabs ? or get them back when there is no "restore session" button ?

In Firefox Options / Privacy be sure "Remember download history" is checked. To see all of the options on that panel, "Firefox will" must be set to "Use custom settings for history".
To find your OS information, on your Windows desktop, right-click the My Computer icon, choose Properties, under System on that small window is info about your OS.
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

Firefox crashes and when attempting to launch after the crash it won't and throw and error msg that js.3250 can't be found- but same file is in Mozilla directory. I must then download new 3.6.8 and lose all tabs.

# Question
Firefox crashes and when attempting to launch after the crash it won't launch; throwing an error msg that " js.3250 can't be found" - but same file is in Mozilla directory.
I must then download new 3.6.8 and lose all tabs and history.

I have a similar problem. Recently my FF8 has been crashing a lot. It regularly locks up an entire core of my PC and often just shuts down. It has just done it a moment ago and when it started back up it did the whole "this is embarrassing" thing and asked me if I wanted to reload my tabs. I deselected the one that I was trying to view as I suspected that it may have been the cause (unlikely; it was node4.co.uk) but anyway, let's skip it just in case. Click on the button to restore and up pops my homepage only. So all of my other tabs, which I was using for work incidentally, are gone.
This is not the first time this has happened on FF8. It happened a lot recently on FF6 I think it was (so hard to keep track now, Mozilla) and I switched to Chrome as a result, but it turns out that it crashes even more than FF6 did. FF7 was a vast improvement but FF8 is so unstable/unpredictable for me at the moment that I think I'd rather use IE9 than this. It's driving me mental, clearly! I wish I could kill the process manually and have it retry restoring tabs. Hey, there's an idea Mozilla; give us a menu item that allows us to restore the session to how it started to try again or at the very least get a list of the pages we were looking at. They don't show up in Recently Closed Windows and the Restore Previous Session is greyed out too. Gah! Help!

My Firefox crashes repeatedly saying "plug in" has crashed msg

Firefox crashes repeatedly. I have updated all my plug ins. Updated Firefox. Reinstalled Firefox. Ran my McAffee. Didn't work. I am including some of my most recent crash reports. Thanks.
Crash ID: bp-f73084f5-ab22-477f-9f06-157252150128
Crash ID: bp-db1d84ab-299e-4da6-9a9a-17ee92150128
Crash ID: bp-df667f2e-a0b6-4061-b6ce-3bb082150128
Crash ID: bp-38195ef6-63da-40c9-9796-2ab092150127
Crash ID: bp-08f42a3e-6259-4b4c-a51b-422622150127
These are from Jan 27 and 26. Nor are these all my crashes; I get angry and don't always send them. Any suggestions would be helpful as I make my living as a free lance writer and I can't write much with the laptop down. I am using an ancient Satellite A-135 if that makes any difference. TA Conti.

Alright, well what I recommend doing is a fresh install of Firefox.
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

Firefox crashes - even when not using the computer

Firefox crashes - even when not using the computer
Sometimes I can walk away from the computer and only have one tab open (e.g. Facebook) and when I come back to the computer a few hours later, Firefox has crashed for no reason.

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
Did you recently submitted other crash reports that were submitted and show a crashing thread?
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

VER 3.6.10 WHEN I BID ON EBAY FIREFOX CRASHES

JUST STARTED TO USE EBAY. SITE IS UN RELIABLE IE: WHEN I BID ON SOMETHING FIREFOX CRASHES. I HAVE TO RE OPEN FIREFOX AND SIGN BACK INTO EBAY.

Yes, apparently I was in Private Browsing mode. I guess FireFox came up in that mode when I started it for the first time. Changed to Remember History mode, Import was then usable and I was able to import my Internet Explorer favorites. Thanks TonyE...

Firefox crashes when placing bid on ebay US, not ebay Canada

I'm using Firefox 3.5.12 in Windows 7. Everytime I confirm a bid in ebay, Firefox crashes. It does not do this if I place the bid through ebay.ca (Canadian ebay). The bid does get placed. I've included the last two crash IDs

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Firefox crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.

Crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.

This is all very confusing and frustrating. You recommended that I install the latest updates for:
1. Shockwave Flash security (but do not tell me the number for the latest update)
2. Java Plug-In version 1.6.0_07
3. Flash version 10.0
However, you do not tell me how install these. I also woke up early so I could access your Chat service from 6:00 - 7:00 am Pacific time but it is not available. I have also not been able to find a contact phone number to get my problem resolved. I regularly purchase on ebay and have had this problem for all 3 purchases I made in the last week. I need to purchase several other items in the next few weeks before I leave the country for 2 months. I need to get this problem resolved immediately. If someone can call me, my phone number is 720-***-****.
Thank you.
Susan Bells

Firefox crashing repeatedly, usually when opening a webpage

For a few weeks now I've had problems with Firefox crashing on me. I did have version 6, I believe, but I downgraded to version 3 in the hopes that it would be more stable. I am still having the problem in 3 (I did try going back to 6 briefly, but the crashing happened again almost immediately). I've tried troubleshooting it myself, but I just don't know what is causing the crashes. I've updated all of my plugins. For me, the crashes happen most when I am going to a new webpage, either in the same or in a new tab. It seems that midway through the page loading, it triggers the crash. This happens in a diverse range of webpages, from Twitter to a Wordpress blog to the main page of Google. It usually will crash a few times in a row (I try to restore the session) and then stabilize again, but then will crash again a few hours later. The only thing to have changed recently that may be causing it is some firewall settings on my computer (I'm using Firefox on a work computer). If you could help me, I would really appreciate it.

Try to set the Flash plug to click-to-play by setting the permissions for Flash to "Ask To Activate" in "Firefox/Tools > Add-ons > Plugins".
That way you can activate the Flash plugin when you need it via the Lego block icon on the location bar.
You can check for problems with current Shockwave Flash plugin versions and try this:
*check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
See also:
*http://kb.mozillazine.org/Flash#Troubleshooting

Custom plugin crashes repeatedly when closing tabs

Hello,
Our company has a custom plugin which we install onto firefox in order to connect to its API.
lately a customer complained that our plugin is crashing repeatedly. all i have to go on is this crash report for now:
https://crash-stats.mozilla.com/report/index/ff38c405-4289-4b72-a82d-fd67a2141208#rawdump
can anyone help with this?

The first crash reported seems to be crashing in visual studio. If you are using this to create a website, try a new profile to see it has to do with the interaction with your plugins. [[Use the Profile Manager to create and remove Firefox profiles]] though if they are needed, this might not work. Disable the plugin [plugin PageHook Version:6.0.0.0 Filename:nppagehook.dll ] as this was reported as the culprit of the crash.
A bug has just been filed for this the second crash and will need further investigation. However it does look like it is crashing in the plugin operation. It is it possible, can you please try to disable you plugins to see if it crashes again.
Since this also happens when closing tabs and the first crash is hanging please see these steps to prevent hangs: [[Firefox hangs or is not responding - How to fix]]

Firefox crashes, then when restarts, it doesn't go to the page where it crashes. It is blank, so I have to reboot

Firefox is crashing but restarting to a blank page. I then have to start all over again. Information on the crash is sent to Firefox on the crash, but it doesn't explain why it is not reopening to the place where the crash occurred. I am not getting the message that sorry we can't open this window and that shows the open tabs that can be closed.
Recently upgraded to the 10.0.2 and this is when it started doing this.
The help information doesn't say why FF is not reopening.

Hey Bridgette,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues this article] as well.
Hopefully this helps!

Mozilla Firefox crashes repeatedly in ubuntu 12.04 desktop version now what to do to solve this problem?

Mozilla Firefox 20.0 crashes repeatedly
I had tried by disabling cookies, addones uninstall & reinstall firefox completely
after that problem still exists.
at anytime it crashes. & we have to restart Firefox.

* It could be helpful if there is a diagnostic program/add-on which control all
installed add-ons.
* It could even be helpful If I can type/write more as 1500 characters in a
message, because I have to tell my story (Mozilla problems) and I want to
place the output of the 'terminal' (Sessionstore) in the same message.
* It even shall be helpful if there is a list (like in the early days of the Windows-
browser), where I can find the description and/or the solution of the Firefox- errors. My terminal give me p.e. this output : (firefox:10353): Gtk-CRITICAL
**: IA__gtk_clipboard_set_with_data: assertion `targets != NULL' failed;
Firefox: 10353 says me nothing, so..... there are errors enough, but the
crashes don't come from the browser. I have taken all steps, my last is to
re-install FF24 about:blank, vdpau.... e.s.o
* If I place a message here I can only put a picture-file, not a text or Gedit-file.

The first time I try to load video on BBC website, firefox crashes. When I restart it, the video loads. This happens EVERY TIME I start a new internet session. WHY?

I am using a mac, and every time I turn it on, load the BBC website on firefox and then try to load a video there, firefox crashes. I select restart from the two options provided, and when it reloads the BBC page, I can watch that video and any other on the site without problems. Then, if I shut the mac down and turn it on again, the problem once again occurs. Is this just a bug in firefox?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 20.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Firefox crashes repeatedly when I bid on Ebay

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