Firefox crashes several times causing segmentation fault and os hangs..
Hi all I need some support with my firefox's crash reports, I experienced several crashes caused by segmentation faults in the last days..
I tried to disable the plugins and extensions without success, here are the submitted ids with the environment specifications and the stacktrace..
bp-13a18b97-31fe-4377-925f-bffcd2150202 02/02/2015 19:12
bp-0b4778a2-772a-4c80-a02f-49a072150202 02/02/2015 19:11
bp-9b67f1d4-bfec-4b10-82d8-419b22150201 01/02/2015 19:50
bp-96148524-40fa-4cf9-af44-9b1aa2150201 01/02/2015 19:49
bp-ae5064b2-28e3-4cbb-86ce-d135c2150201 01/02/2015 19:49
bp-021c9a88-a39c-4dd6-901a-338fb2150201 01/02/2015 19:49
bp-0cc1fe90-d18b-4569-b417-b68aa2150201 01/02/2015 19:47
bp-b9010685-d9c2-4023-bf6f-3d62b2150201 01/02/2015 19:38
bp-30b6ce06-4099-4b02-9b31-aa4592150201 01/02/2015 19:38
bp-42775095-85ab-4483-a8d9-514532150201 01/02/2015 19:33
bp-52b1c8fc-ea92-45a3-921e-5cefd2150201 01/02/2015 19:29
bp-f6fa76f9-d809-4d27-a828-28a342150201 01/02/2015 19:29
bp-882ad6af-b40d-4581-ae5c-6a36a2150201 01/02/2015 18:45
bp-3386431e-d79a-4b08-b2d7-fb5ff2150201 01/02/2015 18:26
bp-60f44c61-efd2-47cb-8876-1459f2150201 01/02/2015 15:36
bp-36dff3ff-33a1-40f0-96c5-23e1f2150201 01/02/2015 15:36
bp-6d645c52-77ff-41be-aea4-a52162150201 01/02/2015 15:35
bp-9c40023a-405e-4058-8a09-ab33f2150201 01/02/2015 15:35
bp-d24d5131-4e95-4e4e-8074-da8a92150201 01/02/2015 15:23
bp-8532da86-9863-4429-a7ec-b85be2150131 31/01/2015 12:38
bp-cd793567-13ff-4f83-aa1e-867352150131 31/01/2015 12:38
bp-18eb4ee5-2242-417d-9e45-f4d4a2150131 31/01/2015 12:38
Anyhelp will be appreciated
Regards
fusillator
This is mozilla firefox from xubuntu repository, here's the details:
firefox 35.0.1+build amd64
I tried to reinstall the package, remove the extension xul-ext-webaccounts, and create a new profile without success.
I don't know if the previous segmentation faults may be related to the recent flash security bugs CVE-2015-0313..
Anyway I checked the plugin and updated the shockwave flash plugin from 11.2.202.440 to 11.2.202.442
Now I experienced a crash of the shockwave flash plugin again, but it lets the browser and os responsive.
Here are the kernel report by dmesg:
[ 1346.694353] plugin-containe[2403]: segfault at 0 ip 00007f4c2143a5fa sp 00007fffa6363a50 error 4 in libxul.so[7f4c2067b000+3d09000]
[ 1638.222670] hda-intel 0000:00:1b.0: Unstable LPIB (65532 >= 32768); disabling LPIB delay counting
[ 1708.324460] plugin-containe[2639]: segfault at 0 ip 00007f4ae3ca35fa sp 00007fffe586e360 error 4 in libxul.so[7f4ae2ee4000+3d09000]
and here's the new firefox crash id:
bp-eb912267-97f5-498d-b642-330602150206
I don't know if disabling hardware accelaration from the adobe player could be effective.. Anyway I can't follow the guide at https://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues becouse the right click context menu "Settings" of the flash player appears not clickable (disabled)
Anyway I'll turn off the hardware accelaration option from the browser.
Unfortunatly I haven't tested the 32 bit version from mozilla repo yet.
Thanks for your fast reply.
Regards
fusillator
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Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.
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'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' -
Firefox crashes several times during the day
Hi, my new installed firefox crashes about every hour during the day.
All my plugings are up to date.
I already reinstalled it.
I don't surf very much with it, just have 2 sites of forex broker open.
What is the problem?
What can i do?
Thanks!
Here is my las crash report:
Signature js::jit::BaselineScript::nativeCodeForPC(JSScript*, unsigned char*, js::jit::PCMappingSlotInfo*) More Reports Search
UUID dbf6f1f4-cfda-493f-a3f6-fb28d2141014
Date Processed 2014-10-14 10:55:31.142917
Uptime 5885
Last Crash 5891 seconds before submission
Install Age 254134 since version was first installed.
Install Time 2014-10-11 12:19:57
Product Firefox
Version 32.0.3
Build ID 20140923175406
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 23 stepping 7 | 4
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x44
User Comments
App Notes
AdapterVendorID: 0x10de, AdapterDeviceID: 0x0622, AdapterSubsysID: 12781462, AdapterDriverVersion: 6.14.13.4052
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ D3D9 Layers-
Processor Notes sp-processor07_phx1_mozilla_com.18173:2012; HybridCrashProcessor
EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 :
RSVP UDP Service Provider : 6 : 2 :
RSVP TCP Service Provider : 6 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C7B77D52-3A47-4A62-84AE-52575A38D43E}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C7B77D52-3A47-4A62-84AE-52575A38D43E}] DATAGRAM 8 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C19A52F4-0B94-4539-96E0-1E2B6032772A}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C19A52F4-0B94-4539-96E0-1E2B6032772A}] DATAGRAM 7 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{35F52110-C89E-45C1-A1DE-B32601CDF107}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{35F52110-C89E-45C1-A1DE-B32601CDF107}] DATAGRAM 6 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E3127C94-4699-435A-9291-3343C267995F}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E3127C94-4699-435A-9291-3343C267995F}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{97B304F7-F7F1-47F8-880B-9F16097CDBAC}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{97B304F7-F7F1-47F8-880B-9F16097CDBAC}] DATAGRAM 4 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E50253D1-1A2B-4BCC-923F-43F8A37C0D4D}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E50253D1-1A2B-4BCC-923F-43F8A37C0D4D}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02D45D66-5F54-40C2-9221-775E31368218}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02D45D66-5F54-40C2-9221-775E31368218}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2317B768-D17B-484F-9C3F-4A9E482BCDD7}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2317B768-D17B-484F-9C3F-4A9E482BCDD7}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{132F393D-962E-4D83-BBA9-19F11CCEEB44}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{132F393D-962E-4D83-BBA9-19F11CCEEB44}] DATAGRAM 2 : 2 : 2 :
Adapter Vendor ID
0x10de
Adapter Device ID
0x0622
Total Virtual Memory
2147352576
Available Virtual Memory
1497427968
System Memory Use Percentage
91
Available Page File
3977166848
Available Physical Memory
285016064'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
In the address bar, type '''about:crashes. Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in. -
Hello, my firefox crashes several times a day.
My firefox is crashing several tiema a day.
It's continuos two weeks or more.
I deleted all addons. It didn't help.
I reinstall firefox. It didn't help.
I disabled the "Use hardware acceleration when available", but it didn't help.
It's mostly happens when i login or exit from somewhere, and also when i save some data using Forms.
What to do next?
Last crash reports:
bp-3e09ae39-2cc6-47e0-a83b-2fa5e2140703.txt -
Crash ID: bp-3e09ae39-2cc6-47e0-a83b-2fa5e2140703
bp-6ca26817-1305-4cb8-93e0-3bd0e2140703.txt -
Crash ID: bp-6ca26817-1305-4cb8-93e0-3bd0e2140703
bp-563ba805-8d7a-4cad-8cab-626c12140703.txt -
Crash ID: bp-563ba805-8d7a-4cad-8cab-626c12140703
bp-e53497d1-0509-459f-90d6-87fbb2140703.txt -
Crash ID: bp-e53497d1-0509-459f-90d6-87fbb2140703
bp-c8b9822f-5eaa-4084-928a-22f7a2140703.txt -
Crash ID: bp-c8b9822f-5eaa-4084-928a-22f7a2140703The Program that contains the MPK.dll file was installed by me direct from their site. I did it to monitor the activities of my daughter who is a teenager. And this program and its file MPK.dll NEVER interfered with versions earlier than FF 30.
-
I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help.
My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results.
I'm not terribly knowledgeable with programming so any suggestions would help!I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
-
Firefox crashes constantly. Below is the latest crash ID. Please help me resolve this.
That crash report doesn't have any data it, so I can't see what is going wrong.
*https://crash-stats.mozilla.com/report/index/1ec4cd46-b98c-441e-af45-c025a2110608
Do you have other crash reports that do have data? -
Nothing I try works to fix it.
cor-el
Thank you for the prompt reply,
Here is the info you requested,
Report ID Submitted
bp-5423c94c-44e6-486c-bcf8-a33f22150425 12 minutes ago
bp-7bb1c4cc-12f2-4453-a3cf-4c9392150424 1 day ago
bp-64aeb181-dfd9-4e2c-b443-05c332150424 2 days ago
bp-a102e41f-640e-41b5-a6af-d34c42150423 2 days ago
bp-47bea6b3-4216-4fdc-aa65-4cd042150423 2 days ago
Regards
Maka -
Firefox crashes every time I open it and try to go between pages, I can not use firefox, help
I converted my new computer from an old one about a week ago.
Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me.
We opened Firefox in Test Mode, the crashes did not happen.
I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice.
I don't know how to submit information to Mozilla, therefore I have no crash ID.With Test mode, do you mean starting Firefox in [[Safe mode]] ?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") -
Firefox crashes several times a day
Firefox keeps crashing 6-8 times a day. It's getting incredibly ridiculous.
here are several crash ID's
bp-20b6a4d0-d5ae-4e43-9fb9-47f482140325
6c8a0232-1b0b-48bd-983b-93c3df8ac97a
bp-5d10d744-3653-473c-8756-80c522140317
bp-b7181137-d851-4e3f-bd89-7006f2140315
5c9b2a18-7c5e-45cd-83f7-a0e08cd3536d
3b6cf471-f407-4aa8-9a6e-9b9e332e4f17
0e3036ec-d1fe-4997-af4a-6dbc9f6a0e9f
698a259d-8daf-4bd6-9c64-e3a39d450491Oh, if the crash IDs do not start with bp- on the about:crashes page, then the forum doesn't make them clickable. You might need to click through them first to ensure they were submitted.
I noticed in your plugins 3 different Flash players:
* Shockwave Flash 12.0 r0
* Shockwave Flash 11.5 r502
* Shockwave Flash 11.1 r102
If you can see all of these on the Add-ons page, please disable the two older ones. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Never Activate" for the older ones.
If Firefox doesn't display them there, you may need to manually remove them. On 64-bit Windows 7, they normally live here:
C:\Windows\SysWOW64\Macromed\Flash
The plugins used by Firefox have this name pattern
NPSWF32_(version number).dll -
Firefox doesn't exactly crash while I'm using it. The thing is that when I close it and reopen it, it says it crashed and offers to restore the previous session. To my knowledge, this didn't happen until after I had the "Live Security Platinum" virus and removed it. Firefox is also very, very slow. Has anyone else had this particular problem?
Hi there, sorry about your problems. It could be that the virus remover didn't fully clean up Firefox.
Try the Reset Firefox feature, which should restore it back to a normal working state without removing your personal data such as bookmarks: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems?s=reset+firefox&r=0&e=es&as=s#os=mac&browser=fx13 -
Firefox crashes 6 times in 3 hours and a runtime error message popup
I have no idea what happen, and the firefox keep crashing. I have tried to use Safe Mode and follow the instruction. However, it does not help. Please help me on solving this problem.
These crashes on Windows 8 are currently being investigated.<br />
Probably the only solution for now is to downgrade to Firefox 18.0.2
*https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/
*[https://bugzilla.mozilla.org/show_bug.cgi?id=830531 bug 830531] - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340
<i>(please do not comment in bug reports: [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html])</i> -
Firefox crashes several times a day even in safe mode
Every every day I get a few crashes with Firefox. The scenario is always the same. Attached screenshot. I keep switching Shockwave Flash v11.2.202.451 and the Cisco OpenH264 codec to “never activate” but on restart from the crash they are found to have reactivated. I tried safe mode, and refreshed, with no improvement. I think it is related to video uplaying, youtube etc, but can't pin it down.
My OS is Ubuntu 14.04, Firefox 36.0.1 for Ubuntu.As for it being out of date, I am sure that while there is a version 16 for Windows, the last version that works for FF on Linux is mine.
Funnily enough i haven't had a single crash today, maybe due to todays Ubuntu update. -
Any help would be appreciated. Thank.
Thanks! Here's a list of crash reports. (Firefox never crashed for me for years prior to this, so I'm not sure what's changed). Also, I don't know if it's related, but I've been having trouble opening PDFs in Firefox too, or even activating links from emails in general. Any help/advice you could give would be greatly appreciated. I'd like to keep using Firefox, but if it keeps crashing I'm probably going to have to move to another browser. Thanks again.
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bp-6529a4e4-7bce-4153-b358-7a49f21106076/7/20114:17 PM
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bp-0b6910cf-4b16-436b-b839-a038021106066/6/20112:49 PM
bp-7edb04e7-905e-4923-b2aa-b86a321106066/6/201110:42 AM
bp-81ebbb22-6dfe-496d-99c7-42cf621106036/3/20112:22 PM
bp-4bb5aae3-eb6f-47ea-b201-19cf421106026/2/20112:28 PM
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bp-e9fe5cc5-60d6-4a35-a3e1-8d8ad21106016/1/201112:38 PM
bp-5577adf8-9132-4d64-b479-dc10e21105315/31/20112:34 PM
bp-f180538c-f787-4cd9-8c7a-d9eeb21105245/24/201112:14 PM
bp-5e5209a8-977f-4188-8a45-c4d5e21105245/24/201110:54 AM
bp-1821af3b-bdda-4cf6-bd04-be5bf21105185/18/20115:10 PM
bp-e2b64002-64fa-48db-9a6d-12d9321105105/10/201112:46 PM</nowiki></pre>
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